Table of Contents
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S&C 5800 Series Automatic Switch Control
Table of Contents
Section
Qualified Persons . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Read this Instruction Sheet . . . . . . . . . . . . . . . . . . .2
Retain this Instruction Sheet . . . . . . . . . . . . . . . . . . .2
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Understanding Safety-Alert Messages . . . . . . . . . . .3
Following Safety Instructions . . . . . . . . . . . . . . . . . . .3
Replacement Instructions and Labels . . . . . . . . . . . .3
®
Applicable Software . . . . . . . . . . . . . . . . . . . . . . . . . .4
Troubleshooting Overview . . . . . . . . . . . . . . . . . . . . .5
Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
LCD Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
July 5, 2011 © S&C Electric Company
Troubleshooting
Page
Section
Starting IntelliLINK . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Miscellaneous Problems . . . . . . . . . . . . . . . . . . . . .12
Using IntelliLINK to Locate Problems . . . . . . . . . . .14
Event Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Chronological Log . . . . . . . . . . . . . . . . . . . . . . . . . .20
Control and Switch Information . . . . . . . . . . . . . . . .20
Switch Operations . . . . . . . . . . . . . . . . . . . . . . . . . .22
Communications . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Various Counters . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Receive Interrupt Counts . . . . . . . . . . . . . . . . . . . . .28
Application Layer Counts . . . . . . . . . . . . . . . . . . . . .29
Data Link Layer Counts . . . . . . . . . . . . . . . . . . . . . .30
Battery System . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Instruction Sheet 1041-550
Page
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Table of Contents
Troubleshooting
Related Manuals for S&C 5801
Summarization of Contents
Introduction and Safety Guidelines
Qualified Personnel Requirements
Details the qualifications and training necessary for operating and maintaining the equipment.
Instruction Sheet Usage
Emphasizes reading and retaining the instruction sheet for proper use and reference.
Product Warranty Information
Outlines the terms and conditions of the S&C 5800 Series Automatic Switch Control warranty.
Safety Alert Messages and Instructions
Understanding Safety Alert Symbols
Explains the meaning of DANGER, WARNING, CAUTION, and NOTICE safety messages.
Following Safety Procedures
Advises users to follow safety instructions and provides contact information for assistance.
Replacement Document and Label Guidance
Information on obtaining additional copies of the instruction sheet and replacement labels.
IntelliLINK Software Overview and Safety
Compatible Software Versions
Lists the S&C software versions compatible with this instruction sheet.
IntelliLINK Software Safety Precautions
Highlights safety precautions, including high voltage awareness and qualified personnel requirements.
Troubleshooting Overview and Tools
Interface Indicators Overview
Explains the function of the LCD and LEDs for status indication on the switch control.
IntelliLINK Software for Diagnostics
Details how IntelliLINK software screens display status and diagnostic information.
Wiring Diagrams and Test Point Procedures
Information on electrical interconnect diagrams and test point usage for troubleshooting.
Troubleshooting Specific Components
Hardware Tools for Problem Resolution
Lists the necessary tools required for diagnosing and correcting problems.
Power and LCD Troubleshooting
Steps to diagnose and resolve power issues and blank or unscrollable LCD displays.
LED Status Troubleshooting
Guides for troubleshooting LCD backlighting and all faceplate LEDs being off.
Troubleshooting Control Power Indicators
AC ON LED Status Diagnosis
Detailed steps to troubleshoot when the AC ON LED on the PS/IO is off.
Troubleshooting Various Control Indicators
Analog Power LED Issues
Advises contacting S&C for Analog PWR LED malfunctions.
Battery Status LED Diagnosis
Steps to diagnose issues with the BATTERY LOW LED being ON or OFF.
Charging and Error Indicator Troubleshooting
Troubleshooting CHG ON LED, ERROR DETECTED LED, and Processor Status LED.
IntelliLINK Software Error Resolution
IntelliLINK Startup and Connection Issues
Resolving issues encountered when starting IntelliLINK and establishing connections.
IntelliLINK Software Configuration Errors
Troubleshooting 'Incompatible Ident' and incorrect/incomplete IntelliLINK setup.
IntelliLINK Software Error Messages
Program Configuration and Compatibility Errors
Resolving errors related to program configuration, compatibility, and font requirements.
Screen Status and Battery Alerts
Troubleshooting cabinet door status, 'Battery Low', and 'Battery Charger Bad' alerts.
IntelliLINK Data Accuracy and Contact Issues
Switch Contact and Real-time Data Accuracy
Troubleshooting 'Open/Close Contacts Bad' and inaccurate real-time sensor data.
Miscellaneous Troubleshooting Scenarios
Overcurrent Fault LED Diagnosis
Troubleshooting why the OVERCURRENT FAULT LED is not indicating a load-side fault.
SCADA Command Communication Issues
Troubleshooting Ignored SCADA Commands
Steps to diagnose and resolve issues where SCADA commands are ignored by the switch control.
Using IntelliLINK for Problem Diagnosis
Interpreting the IntelliLINK Operation Screen
Explains how to display and interpret the various fields on the IntelliLINK Operation screen.
IntelliLINK Status and Condition Explanations
IntelliLINK Status Field Definitions
Explains key status fields like Error/Trouble Status, Auto Operation Mode, and Cabinet Door.
Switch and Battery Operational Status
Details switch contact positions, battery charge status, and battery voltage readings.
IntelliLINK Event Status Monitoring
Accessing and Understanding Event Status
Instructions on accessing the Event Status screen and interpreting normal events.
IntelliLINK Event Status Details
Specific Event Status Explanations
Explains statuses like Rev. Current, AC Power Failure, Operator Override, and Tamper Switch.
Critical Trouble Condition Explanations
Details critical trouble conditions like Battery Low, Charger Bad, and Open/Close Contacts Bad.
IntelliLINK Advanced Status and Conditions
Sensor Faults and Internal Electronics Issues
Explains alerts for Temperature Sensor Bad and Electronics Bad internal faults.
Switch Not Ready and Critical Battery Conditions
Lists conditions preventing switch operation and critical battery status indicators.
IntelliLINK Operational Mode and Safety Features
Local Mode, Grounding, and Pressure Alerts
Explains local mode, grounded positions, and low pressure alerts for specific switch types.
Hot Line Tag Feature Operation
Explains the Hot Line Tag feature, its application, and its impact on switch operations.
IntelliLINK Log and Information Screens
Accessing the Chronological Log
Instructions for accessing and understanding the Chronological Log screen.
Control and Switch Information Screen
Details on accessing the screen showing hardware, software, and operational counts.
IntelliLINK Software and Hardware Identification
Software Identification and Revision Details
Details software version, revision numbers, and identification codes for troubleshooting.
Target Hardware and Sensor Type Configuration
Identifies the switch hardware and sensor type for which the control is designed.
IntelliLINK Communication and Operation Data
Communication Protocol and Application Features
Lists the communication protocol and application-specific features enabled in the control.
Module Version and Operation Statistics
Provides Sensor Conditioning module version and operation counter statistics.
Switch Operations Logging Access
Instructions for accessing the Switch Operations screen to view action logs.
IntelliLINK Switch Operation Logging
Interpreting Operation and Reason Codes
Details the switch operation performed and the source of the command.
IntelliLINK Communications Monitoring
Accessing the Communications Screen
Instructions for accessing the IntelliLINK Communications screen.
IntelliLINK Communication Error Analysis
Reasons for Communication Malfunctions
Lists common reasons for communication failures at data link and application layers.
DNP Internal Indications for Diagnostics
Explains DNP Internal Indication bits for diagnostic information about the application layer.
IntelliLINK Counter and Statistics Monitoring
Accessing the Various Counters Screen
Instructions for accessing the IntelliLINK Various Counters screen.
IntelliLINK Receive Interrupt and Data Link Errors
Receive Interrupt Count Analysis
Details errors related to the communications interrupt routine, including Bad CRC.
Simultaneous Receive/Transmit Counts
Counts instances where the receiver and transmitter were enabled simultaneously.
IntelliLINK Application and Data Link Layer Errors
Application Layer Error Codes
Explains application layer errors like Bad Function, Bad Object, and Bad Packet Parameters.
Data Link Layer Communication Errors
Details data link layer errors such as Bad Address, Bad Framing, and Rcv Busy.
IntelliLINK Advanced Communication Error Analysis
Application Layer Timing and Sequence Errors
Addresses errors related to time synchronization, packet sequence, and transmission delays.
Data Link Layer Processing and Busy States
Explains data link layer issues like deferred reads, busy states, and frame control mismatches.
IntelliLINK Battery System Configuration
Low Voltage Battery Thresholds
Explains the 'Low' and 'Bad' voltage setpoints for battery status monitoring.
Load Resistance Factor for Voltage Calculation
Describes the correction factor used for calculating battery voltage under load.
IntelliLINK Battery System Status Monitoring
Power Source and Environmental Status
Displays current power source (AC, sensor, battery) and internal cabinet temperature.
Battery System State and Charger Failure
Details battery charge status, charger malfunctions, and power supply voltage.
IntelliLINK Battery Performance Metrics
Battery Health Measurement (Impedance)
Explains battery impedance as a measure of battery health.
Predicted Minimum Voltage Under Load
Estimates the battery voltage at terminals during switch operation.
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