Konica Minolta bizhub 20 User Manual page 121

Menu access difficulties
Difficulties
Key operations do not work.
The machine beeps when you try to
access the Setup Receive and
Setup Send menus.
Copy difficulties
Difficulties
Cannot make a copy.
Vertical black line appears in
copies.
Printing difficulties
Difficulties
No printout.
112
Suggestions
Check the control panel is fitted correctly on the machine.
Reinstall the control panel.
If Fax is not illuminated, press it to turn on Fax mode. The Setup Receive setting
(Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are available only when the
machine is in Fax mode.
Suggestions
Make sure that Copy is illuminated. (See Entering copy mode on page 74.)

 Contact your administrator to check your Secure Function Lock Settings.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip, or the corona wire for printing is dirty. (See Cleaning the scanner
on page 138 and Cleaning the corona wire on page 140.)
Suggestions
 Check that the machine is plugged in and the power switch is turned on.
 Check that the toner cartridge and drum unit are installed correctly. (See
Replacing the drum unit on page 145.)
 Check the interface cable connection on both the machine and your computer.
(See the Quick Guide.)
 Check that the correct printer driver has been installed and chosen.
 Check to see if the LCD is showing an error message. (See Error and
maintenance messages on page 125.)
 Check the machine is online:
®
(Windows 7) Click the Start button, Devices and Printers. Double-click
KONICA MINOLTA bizhub 20. Click the Printer menu and then make sure
that Use Printer Offline is unchecked.
®
(Windows Vista ) Click the Start button, Control Panel,
Hardware and Sound, and then Printers. Right-click KONICA MINOLTA
bizhub 20. Make sure that Use Printer Offline is unchecked.
®
(Windows XP and Windows Server
choose Printers and Faxes. Right-click KONICA MINOLTA bizhub 20.
Make sure that Use Printer Offline is unchecked.
®
(Windows 2000) Click the Start button and choose Settings and then
Printers. Right-click KONICA MINOLTA bizhub 20. Make sure that
Use Printer Offline is unchecked.
 Contact your administrator to check your Secure Function Lock settings.
®
2003) Click the Start button and