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Printing, spelling and typographical errors reserved. The information in this document is subject to change without prior notice and should not be construed as a commitment by Austroflamm GmbH. Austroflamm GmbH assumes no responsibility for any errors that may appear in this document.
Operating manual Clou Compact Pellet Contents Contents General information ............................Copyright.............................. Information about the document ...................... Purpose of the manual............................Storing the manual ..........................Structure of the manual........................Representations used.......................... Version control ............................. Abbreviations ............................Safety..................................Importance of the safety instructions ....................
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Contents Operating manual Clou Compact Pellet 11.1 Requirements for operation ....................... 49 12 Commissioning ..............................51 12.1 Initial Commissioning.......................... 51 12.1.1 Setting time and date.......................... 52 12.1.2 Setting the fuel quality ........................52 12.1.3 Statistics function ..........................52 12.1.4 Timer function (heating times) ......................53 13 Operation................................
Information about the document The information in this document is subject to change without prior notice and should not be con- strued as a commitment by Austroflamm GmbH. Austroflamm GmbH assumes no responsibility for any errors that may appear in this document.
Operating manual Clou Compact Pellet 2 | Purpose of the manual Purpose of the manual This manual is a component part of the pellet stove and is intended to contribute to the pellet stove being safely installed and maintained. Please read this manual before using the stove for the first time.
Version control We update our manuals on a continual basis. The current version can be found at our homepage www.austroflamm.com. This manual applies to all Clou Compact Pellet stoves with the article number 803102 and index b and newer. Abbreviations...
Operating manual Clou Compact Pellet 3 | Safety Safety In this manual we give you numerous safety instructions for the safe operation of your pellet stove. These instructions are characterized differently as follows, depending on their importance: Importance of the safety instructions NOTICE Particular behaviour and/or activities that are required for safe working.
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3 | Safety Operating manual Clou Compact Pellet • Please alert children to these dangers, and keep them away from the pellet stove when it is operat- ing. • Placing non-heat-resistant objects on the stove or in its vicinity is forbidden.
Operating manual Clou Compact Pellet 3 | Safety • Never use petrol, petroleum-like lamp oils, petroleum, barbecue lighters, ethyl alcohol or similar li- quids to ignite or “reignite” a fire in the pellet stove. All such liquids are to be kept away from the space heater when it is in operation.
4 | Product overview Operating manual Clou Compact Pellet Product overview Intended use Compliance with the instructions contained here will guarantee the safety of people and the appli- ance, economic operation and a long service life. The pellet stove has been designed based on tech- nical data standards.
5 | Technical data Operating manual Clou Compact Pellet Technical data Technical data according to Regulation (EU) 2015/1185 and delegated Regulation (EU) 2015/1186 Contact details for the manufacturer or their authorised representative Manufacturer: Austroflamm GmbH Contact: Address: Austroflamm-Platz 1 4631 Krenglbach...
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Operating manual Clou Compact Pellet 5 | Technical data Particular precautions for assembly, installation or maintenance Described in the individual sections of the operating manual. Fuel Preferred Other suit- Space heating emis- Space heating emis- ηs fuel able fuel(s): [x%]:...
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5 | Technical data Operating manual Clou Compact Pellet Properties for exclusive operation with the preferred fuels Specification Symbol Value Unit Specification Symbol Value Unit Heat output Thermal efficiency (fuel efficiency) (based on the NCV) Nominal heat effi- Pnom thermal efficiency (fuel ef- ≥...
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5 | Technical data Operating manual Clou Compact Pellet Exhaust gas values for the multiple occupancy of the chimney (according to DIN 118160-1) or rating of the chimney (according to DIN EN 13384-2). Data for the chimney sweep Flue gas mass flow at nominal heat output [g/s] Flue gas temperature [°C]...
Operating manual Clou Compact Pellet 6 | Transport, handling and storage Transport, handling and storage Transportation Every Austroflamm pellet stove is packed for protection and environmental friendliness. The packaging consists of • pallet, • crate and • protective film. The packaging consists of untreated local wood or materi- als.
6 | Transport, handling and storage Operating manual Clou Compact Pellet Storage The pallet stove must be stored in a dry room/warehouse. Protect against dirt, heat and moisture. The following illustrations are attached to the crate and must be observed: •...
Safety distances to be observed If your floor is made of a combustible material, a non-combustible material must be used as protection in the area in front of the appliance. For more detailed information, please contact an Austroflamm dealer. NOTICE A floor protection plate must be used if your floor is made from a combustible material.
When connecting the flue pipes to the chimney, national and/or local safety regulations must be com- plied with. Your Austroflamm pellet stove is fitted at the factory with a flue pipe outlet at the rear (see chapter Technical data). When connecting with other pipe diameters the approval of your responsible chimney sweep is required.
Operating manual Clou Compact Pellet 8 | Fuel material/-quantity Fuel material/-quantity Fuel material Pellets Poor pellet quality will cause significant residues in the pel- let stove when burnt. We therefore urge the use of pellets that have no artificial binding agents. That way only a small unburnt residue is left.
These allow you to move the pellet stove carefully. For proper installation we recommend original flue pipes from our Austroflamm flue pipe range. In the following sections we will give you information on •...
Operating manual Clou Compact Pellet 9 | Installation Execution 9.1.1 Installing Keramott Numbering in the round brackets = installation sequence Fig. 8: Installing Keramott 9.1.2 Mounting the WiRCU-BOX 9.1.2.1 Included in the OPTIONAL WiRCU-Box WiRCU-Box 1.5 m data cable Information card with MAC...
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9 | Installation Operating manual Clou Compact Pellet Technical requirements for the WLAN network: • Wireless type: 802.11 b/g/n 2.4 GHz • Security encryption: WPA2 or clear/unencrypted • No MAC address filtering • TCP ports 5001 & 5101 must be activated For the correct configuration of your WLAN router please contact your IT administrator or IT specialist.
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To incorporate the WiRCU box into your WLAN network you will need the Austroflamm PelletControl APP on your SmartDevice. The WiRCU Box can only be operated with the Austroflamm PelletControl APP. The current version of the Austroflamm PelletControl APP is available for download in the APP Store (for iOS operating sys- tems) and at Google Play (for Android operating systems).
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DEVICE (see Section Changing the APP language displayed [}on page 42]). • Read and confirm the end user licence agreement. • Carefully carry out the following steps. 1) Launch the AUSTROFLAMM PELLET CONTROL APP. On launching, the APP displays the menu page shown.
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Operating manual Clou Compact Pellet 9 | Installation 3) The APP will guide you step by step with instructions through the connection process. Follow these instruc- tions. 4) Press the “SETUP WiFi RESET” button on the WiRCU box. After the button is pressed, the WLAN LED will flash rapidly (see Section LED display/function inform- ation [}on page 41]).
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9 | Installation Operating manual Clou Compact Pellet 6) On the APP screen, press “Start WLAN set-up”. 7) Now your Smart device will be shown looking for the “WiRCU-XXXXXX” WLAN network. The search will last a few seconds. 8) As soon as the WiRCU-Box WLAN network is found, “WiRCUXXXXXX”...
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Operating manual Clou Compact Pellet 9 | Installation 10) After the WLAN network “WiRCUXXXXXX” has been selected, the APP will list all available WLAN networks. From this list, select the WLAN network to which your WiRCU box should be connected in future.
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9 | Installation Operating manual Clou Compact Pellet 12) Wait until the message “Settings successfully transmit- ted to WiRCU box” appears. Then press “Finished”. 13) Now disconnect the data cable from the WiRCU box. Then shortly after, reconnect the cable.
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Operating manual Clou Compact Pellet 9 | Installation 16) Select the “Save MAC address and PIN number” func- tion. This saves your input until it is changed. 17) Press “Connect”. 18) Your stove can now be operated via the APP.
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APP language displayed [}on page 42]). • Read and confirm the displayed end user licence agreement. • Then carry out the following steps shown on the screen: 1) Launch the AUSTROFLAMM PELLET CONTROL APP. On launching, the APP displays the menu page shown.
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Operating manual Clou Compact Pellet 9 | Installation 3) The APP will guide you step by step with instructions through the connection process. Follow these instruc- tions. 4) Press the “SETUP WiFi RESET” button on the WiRCU box. After the BUTTON is pressed, the WLAN LED will flash rapidly (see Section LED display/function inform- ation [}on page 41]).
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9 | Installation Operating manual Clou Compact Pellet 6) Now switch from the APP into the settings menu of your Smart device and activate the WLAN menu. 7) Wait until your SmartDevice has refreshed the list of WLAN networks in the WLAN menu. Then select the...
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Operating manual Clou Compact Pellet 9 | Installation 8) Now go back to the AUSTROFLAMM PelletControl App. Here, you will be asked to select the WLAN net- work “WiRCUXXXXXX”. 9) Now the “CONTINUE” prompt will appear. Press it. A list of all available WLAN networks will be displayed.
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9 | Installation Operating manual Clou Compact Pellet 10) After this you will be prompted to enter the password. Enter the password of your WLAN network. Then press “Continue”. (If your WLAN network is not pass- word protected, press “Continue” without entering a) 11) Wait until the message “Settings successfully transmit-...
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Operating manual Clou Compact Pellet 9 | Installation 14) Now enter the MAC address and PIN number of your WiRCU box in the window that appears. You can read this data on the side of the WiRCU box or on the information card included in the delivery.
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9.1.2.3.3 The WLAN network “WiRCU-XXXXXX” is not found • Contact your AUSTROFLAMM dealer or carry out the connection process using a PC with the WiRCU HOME PROGRAMMER software. • This software is available free of charge as a download on the FUMIS HOMEPAGE www.fumis.si/ en/support/wircu-connection-guide.
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9.1.2.6 Functions and operations of the Austroflamm PelletControl APP NOTICE You will only have all the functions of the WiRCU box and the Austroflamm PelletControl APP if the WiRCU box has the current software and the current AUSTROFLAMM PELLET CONTROL APP VER-...
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9 | Installation Operating manual Clou Compact Pellet 9.1.2.6.1 Changing the APP language displayed 9.1.2.6.2 The APP - the main menu screen/available functions Numerous shortcuts and settings can be directly called up on the MAIN MENU SCREEN of the APP.
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The temperature is reduced or increased by 0,2 °C increments. Current room temperature This function displays the current room temperature. On any Austroflamm pellet stove, this is recorded by a wired sensor on the right-hand side of the back of the stove near the floor. When using the op- tional wireless temperature sensor / AUSTROFLAMM SMART SPOT, the current room temperature is measured from the location of this sensor.
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9 | Installation Operating manual Clou Compact Pellet 9.1.2.6.3 Other APP menus The following submenus are available in MENU settings: • Timers • Settings • Time and date • Eco-mode • About • Service Information • Logs • Logout TIMERS MENU This can be used to set daily- and weekly programmes for the heating appliance.
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Operating manual Clou Compact Pellet 9 | Installation SETTINGS This menu allows the following settings to be made: • LANGUAGE: The language displayed can be changed. • MESSAGES: The display of error- and warning mes- sages during the stove’s operation can be activated or deactivated.
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9 | Installation Operating manual Clou Compact Pellet ECO-MODE When ECO-MODE is activated, the heating appliance starts and stops automatically as soon as the specified temperat- ure limit values are reached. Example: • The desired room temperature is 23 °C.
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(e.g. motors, ..), all control inputs (e.g.: temperature control devices, etc.) are dis- played here. The information displayed is extremely useful for the AUSTROFLAMM SERVICE ENGINEER in the event of malfunctions. LOGS Errors occurring are logged here in chronological order.
10 | Installation Operating manual Clou Compact Pellet Installation Installation should only be carried out by an Austroflamm service engineer or an authorised specialist company. Please observe the regionally applicable safety and construction regulations and contact your master chimney sweep in this regard.
Operating manual Clou Compact Pellet 11 | Operation Operation 11.1 Requirements for operation External combustion air supply Every combustion requires oxygen. This is drawn from the environment of the heating appliance. In modern buildings the outside covering is very thick. Therefore, there is an insufficient flow of fresh combustion air.
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• The chimney must provide at least 3-12 Pa draught in order to be able to adequately draw off ex- haust gases even in the event of a power failure. • Austroflamm GmbH accepts no liability or responsibility for the connection of our heating appli- ances to shared exhaust pipes/chimneys – multiple occupancy. For more information consult a...
Commissioning 12.1 Initial Commissioning For the initial commissioning of your pellet stove you will be assisted by an authorised Austroflamm service engineer. In the process he will show you the correct operation and the functions of the appli- ance. He will also inform you of options for your stove, e.g. WLAN OPTION, wireless SMARTSPOT for adjusting the desired room temperature.
3 months, the previous 6 months, the previous year and from the date of the initial commissioning. To retrieve the data, the WLAN option in conjunction with the free Austroflamm pellet control APP or an engineer display is required.
Operating manual Clou Compact Pellet 12 | Commissioning 12.1.4 Timer function (heating times) This function can be set by the service engineer using an engineer display or via the optional WLAN module in conjunction with the pellet control APP. A maximum of 6 heating times per week and 3 heating times per day can be set and saved.
13.1 Operation using APP and Smartphone Please refer to the manual for your WLAN module for in- structions on installing and setting up the data connection, or follow the installation instructions for the Austroflamm PelletControl app. Download the required “Austroflamm PelletControl” app here and then start: Fig. 12: Apple iOS QR code...
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Operating manual Clou Compact Pellet 13 | Operation Start phase / flame on the right flashes green Cool down & standby / flame on the right lights up blue ECO mode standby / flame on the right and output field be-...
You can also start up your pellet stove using the WLAN OPTION (SMARTPHONE and AUSTROFLAMM PELLET CONTROL APP). To do so however you must position the rotary controller beforehand at least in the 3 o’clock position.
The external thermostat is connected to the main control at outputs “I03” and “GND”. The 2-pin plug required for this is optionally available from your Austroflamm dealer. Connection of the external thermostat must be carried out by an authorised Austroflamm service en- gineer. Only potential-free contacts may be connected.
14 | Settings Operating manual Clou Compact Pellet Settings 14.1 Setting the desired heat output and room temperature In order to switch between the setting for “Heat output” and “Room temperature”, during stove opera- tion turn the control knob anticlockwise as far as the “OFF” position and immediately again clockwise to the desired position.
Set the temperature as you think best. The room temperature measurement can also be measured with an optional wireless SMART SPOT from AUSTRO- FLAMM or an external thermostat. Your AUSTROFLAMM SPECIALIST DEALER will be happy to talk to you about both products.
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Operating manual Clou Compact Pellet 14 | Settings Range 4: 24 - 27 °C Range 5: 30 - 40 °C...
14 | Settings Operating manual Clou Compact Pellet 14.4 Adjusting the firebox door 1) Detach left-hand side cladding. Proceed as described in the section Removing the side cladding [}on page 78]. Fig. 18: Removing the side cladding 2) The door can be adjusted on the screws.
Operating manual Clou Compact Pellet 14 | Settings 14.5 Adjusting the door lock 1) Detach right-hand side cladding. Proceed as de- scribed in the section Removing the side cladding on page 78]. Fig. 20: Removing the side cladding 2) Open the door.
15 | Maintenance Operating manual Clou Compact Pellet Maintenance 15.1 Intervals Servicing falls due after a number of hours specific to the appliance has been reached, but at least 1x annually in order to GUARANTEE THE WARRANTY , otherwise, the warranty claim will be void.
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Operating manual Clou Compact Pellet 15 | Maintenance 2) Detach right-hand side cladding. Proceed as de- scribed in the section Removing the side cladding on page 78]. Fig. 22: Removing the side cladding 3) The battery is located on the central control unit. To replace it, remove the control unit cover by undoing the screws.
Your pellet stove must be regularly maintained. The requirement to be serviced is determined by a built-in operating hours counter. The hours of operation performed can be read off via the engineer display of your Austroflamm service engineer or via the optional WLAN module with the pellet control APP.
Operating manual Clou Compact Pellet 16 | Cleaning Cleaning 16.1 Cleaning the pellet stove, flue gas paths and flue pipe The pellet stove, the flue gas paths and flue pipes should be annually if not even more often, e.g. • after the chimney has been cleaned, •...
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16 | Cleaning Operating manual Clou Compact Pellet The combustion pot can be easily and safely removed using the lifting tool supplied with the stove. The lifting tool is loc- ated on the rear of the stove. Fig. 24: Lifting tool 1) Open the door.
Operating manual Clou Compact Pellet 16 | Cleaning 16.3 Vacuuming the firebox and combustion pot 1) Take out the front Keramott block and the combustion pot. 2) Vacuum the firebox and combustion pot with an ash vacuum cleaner. Fig. 27: Vacuuming the firebox and combus- tion pot 16.4 Cleaning the exhaust gas pipes...
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16 | Cleaning Operating manual Clou Compact Pellet 4) Lift up inspection cover. Fig. 31: Lifting up the inspection cover 5) Unscrew the locking screws of the firebox cover. Fig. 32: Unscrewing the locking screws 6) Remove the cast iron top plate and brush the exhaust gas pipes downwards with a brush.
During cleaning and maintenance, the glass must also be cleaned. If it is not regularly cleaned then the soot particles may end up being burned in. This makes regular maintenance all the more important. • We recommend cleaning the glass with our Austroflamm glass cleaner or a commercially available window cleaner.
17 | Help Operating manual Clou Compact Pellet Help 17.1 List of alarms and errors Alarms are displayed on the control panel in yellow. Flame on the right glows yellow. When an alarm is displayed the pellet stove can continue to be used.
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Operating manual Clou Compact Pellet 17 | Help Error code Description Possible cause Solution Error - E101 Ignition phase 3 failed 1. The pellet hopper is empty. ATTENTION: Only carry out when stove is cold! 2. Lower-quality or old pellets.
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17 | Help Operating manual Clou Compact Pellet Error code Description Possible cause Solution Broko triggered (mandatory In this case contact the Broko for multiple occupancy) manufacturer (www.broko.de) or your authorised specialist dealer. Error - E109 Riddling grate not closed Check and clean the riddling grate.
Operating manual Clou Compact Pellet 17 | Help 17.2 Resetting the alarm and error messages Alarm message On alarm messages the flame on the top right lights up / flashes yellow. The alarm message must be traced and the cause resolved. For deleting a filling level alarm there is a RESET button (see illustra- tion).
17 | Help Operating manual Clou Compact Pellet 17.4 Safety temperature limiter Your pellet stove is fitted on the back with a safety temper- ature limiter (1). This automatically switches the pellet stove off when the screw shaft overheats. If this happens, the cause of the overheating must be determined and resolved.
18 | Electrical connection Electrical connection NOTICE Repairs to your pellet stove must only be carried out by authorised Austroflamm engineers. Your pellet stove is designed for connection to a 230 V / 50 Hz mains. The connection cable is included. The mains socket connection is located on the rear of the appliance and is protected with a T2.5 A glass tube fuse.
19 | Disassembling Operating manual Clou Compact Pellet Disassembling For correct uninstallation and dismantling of the pellet stove, contact your Austroflamm specialist dealer. 19.1 Removing side cladding 1) Open hopper lid. Fig. 37: Opening the hopper lid 2) Undo the Torx screw.
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Operating manual Clou Compact Pellet 19 | Disassembling 4) Lift up inspection cover. Fig. 40: Lifting up the inspection cover 5) Loosen the marked screws on the left and right of the side cladding. Fig. 41: Loosening the screws 6) Detach side cladding.
20 | Accessories Operating manual Clou Compact Pellet Accessories Have defective parts (accessories, spare parts) replaced by your specialist pellet stove dealer. This guarantees that your pellet stove is and remains safe and functional. Item Article Article no. CLOU compact Pellet...
Operating manual Clou Compact Pellet 21 | Spare parts Spare parts Spare parts can be ordered through our dealers. For ordering spare parts, it is necessary to provide the type plate picture or data from the type plate of your pellet stove. This guarantees proper spare parts for your specific pellet stove.
(Ker- amott), ceramic, sensors and baffle plates and dispose of them in the household waste. NOTICE For correct uninstallation and dismantling of the pellet stove, contact your Austroflamm specialist dealer. Electric and electronic components Remove the electric and electronic components from the appliance by dismounting them.
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Operating manual Clou Compact Pellet 22 | Disposal Handles and decorative elements made of metal If present, disassemble or remove handles and decorative elements made of metal and dispose of as metal scrap. Local disposal options must be observed.
Serivce, all in compliance with the user handbook. For the replaceability of the warranty case the start-up log must be received by Austroflamm within one month at the latest of the initial commis- sioning. In order to make a claim on the warranty, repairs to your pellet stove must only be carried out by a service engineer authorized by Austroflamm.
Operating manual Clou Compact Pellet 24 | Start-up log Start-up log Operator / Customer Dealer / Engineer Name Company Street Street Town and postal code Town and postal code Telephone Telephone Email Email Pellet stove Model Control software version Serial number...
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