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Chapter 9
Troubleshooting
Contacting TAC
Qualified customers who need to contact the Cisco Technical Assistance Center (TAC) must provide the
following information:
•
•
•
•
•
See the
Note
Customers who obtained their equipment through service providers, independent dealers and other third
parties must contact their equipment provider for technical assistance.
OL-4804-01
Product codes.
Software version number—To identify the software revision number, use the configuration menu
number 123.
Hardware version number—To identify the hardware revision number, use the serial number and
MAC address found on the label on the bottom of the Cisco ATA. The MAC address can also be
obtained using voice menu option 24.
Software build information—To identify the software build information, use the voice menu option
123123.
Cisco ATA serial number.
"Obtaining Technical Assistance" section on page xvii
Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator's Guide for H.323 (version 3.0)
Contacting TAC
for instructions on contacting TAC.
9-15
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