Debugging - Cisco ATA186-I2 Administrator's Manual

Debugging

Symptom
Symptom
executable-file upgrade method.
Symptom
executable-file upgrade method.
Symptom
Symptom
Debugging
The MS-DOS Windows-based debugging program tool, preserv.exe, is included in every software
upgrade package. The tool is also available from Cisco TAC. The prserv program is used in conjunction
with the NPrintf configuration parameter. This file serves as an upgrade server that captures debug
information sent by the Cisco ATA software to your PC's IP address and port number. This debug file
(prserv.exe) compiles the information from the Cisco ATA into a readable log file. To capture this
"NPRINTF" information, you must know the IP address of the PC using the prserv program, illustrated
as follows:
IP address.port
Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator's Guide for H.323 (version 3.0)
9-4
The red LED is flashing slowly on the function button.
The Cisco ATA is trying to obtain the DHCP address or the software image is being
Possible Cause
upgraded.
The Ethernet cable is unplugged.
Possible Cause
Plug in the Ethernet cable.
Recommended Action
Voice prompt returns Upgrade not available message. This can only occur if you are using the
You are attempting to upgrade to the existing version.
Possible Cause
You do not need to upgrade.
Recommended Action
Voice prompt returns Upgrade failed message. This can only occur if you are using the
You have entered an incorrect IP address.
Possible Cause
Enter the correct IP address.
Recommended Action
Software image is corrupted.
Possible Cause
Upgrade software image.
Recommended Action
No dial tone.
No user ID was entered.
Possible Cause
Enter the correct user ID.
Recommended Action
Incorrect dial tone.
Possible Cause Check the web interface for your DialTone setting. The default is U.S.
Set the correct country DialTone value.
Recommended Action
Chapter 9 Troubleshooting
OL-4804-01