Transferring Calls - Cisco 7921G - Unified Wireless IP Phone VoIP Phone Manual

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to...
Transfer a call without
talking to the transfer
recipient
Talk to the transfer
recipient before transferring
a call (consult transfer)
Transfer two current calls
to each other
(direct transfer) without
staying on the line
Redirect a call to your voice
messaging system
Tips
• If on-hook transfer is enabled on your phone, you can either disconnect to complete the transfer,
or choose Options > Trnsfer and then disconnect.
• If on-hook transfer is not enabled on your phone, disconnecting without using Trnsfer again places
the call on hold.
• You cannot use Trnsfer to redirect a call on hold. To remove the call from hold before transferring
it, choose Resume.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
Then...
1. From an active call, choose Options >Trnsfer.
2. Dial the target number.
3. Choose Options > Trnsfer again to complete the transfer or
EndCall to cancel.
Note If your phone supports on-hook transfer, you can alternately
complete the transfer by disconnecting.
1. From an active call, choose Options > Trnsfer.
2. Dial the target number.
3. Wait for the transfer recipient to answer.
4. Choose Options > Trnsfer again to complete the transfer or
EndCall to cancel.
Note If your phone supports on-hook transfer, you can alternately
complete the transfer by disconnecting.
1. Scroll to highlight any call on the same line.
2. Choose Options > Select.
3. Scroll to highlight the other call on the same line.
4. Choose Options > DirTrfr.
The two calls connect to each other and drop you from the call.
Note If you want to stay on the line with the callers, use Join instead.
Choose Options > iDivert.
The call is automatically transferred to your voice message greeting.
You can use iDivert with a call that is active, ringing, or on hold.
Basic Call Handling
displays by the selected call.
31