Hypercom ICE Series Troubleshooting Manual page 11

Introduction
The ICE Series Troubleshooting Manual is a comprehensive guide to troubleshooting Hypercom
terminals using the Hypercom SPOS software.
The ICE terminals support traditional terminal functions as well as PIN pad and electronic receipt
capture (ERC) functionality. The ICE family employs a modular concept. With the printer and modem
module attached, it becomes a fully functional terminal and PIN pad.
The ICE Series of terminals discussed in this manual are the ICE 5500, 5700, and 6500.
Who Should Use This Book
This document is intended for Help Desk staff to assist Hypercom customers in troubleshooting and
diagnosing specific issues. It contains troubleshooting material recommended solely for Help Desk
staff.
How This Book Is Organized
The book is divided into the following chapters:
n
Chapter 1, Equipment Information: descriptions for troubleshooting hardware
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Chapter 2, Error Messages: descriptions for troubleshooting error messages
Guide Conventions
This section provides information to help you understand the procedures and concepts presented in
this guide. The following special terms and style conventions are used throughout this document:
Component names: Special bold text highlights certain items including the names of window and dialog
box components. This text appears in instructions for specific actions such as clicking buttons, typing
in text boxes, and selecting from lists. For example:
From the Main tab page of the Group Definition dialog box, click List.
Emphasis: Emphasis is indicated by indented text. For example:
N :
A note contains neutral or positive information supplementing the main text. It is often information
OTE
that applies only to special cases.
I :
Important statements draw attention to information crucial to using the product successfully.
MPORTANT
Pay special attention to Important statements.
940331-002, rev. A
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