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Troubleshooting
Desktop Software Installation
If you are having trouble installing the desktop software, you may have the wrong version
of the software or some of your computer's resources may be unavailable. Follow these
steps to retry the installation:
Note:
1.
Make sure your computer profile includes administrator rights to install software.
In large organizations, these are usually granted by the system administrator.
2.
Restart your computer.
3.
Quit any active applications, including virus scanners and Internet security
applications.
4.
Make sure you're installing the software from the Palm Software Installation CD that
came with your new Centro smart device by Palm. (Other versions of the desktop
software may not work with this device.)
5.
Insert the Palm Software Installation CD to restart the installation.
Important:
Section 7A: Help
The Palm Software Installation CD installs software that enables you to
synchronize using Palm® Desktop software or Microsoft® Outlook® for
Windows. If you want to synchronize using a different personal
information manager (PIM), you must install a third-party solution.
Contact the PIM's author or vendor to learn whether desktop software
is available for your new Centro device.
Always use the same language for your Centro device, your operating
system, and your desktop software. Otherwise, you may lose
information or have difficulty with synchronization. Support is not
provided for mismatched language setups.
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