Palm Treo 700P Using Manual page 265

7. Synchronize. If the synchronization is successful, you do not need
to complete the remaining steps.
8. (Windows only) Uninstall Palm software. Click Start, select
Settings, select Control Panel, select Add or Remove Programs,
select Palm Desktop software, and then click Change/Remove.
Mac computers do not provide an option for
[ * ] NOTE
uninstalling Palm Desktop software. Contact Technical Support if
the problem persists after completing step 7.
9. Reboot your computer.
10. Reinstall Palm Desktop software from the Palm Software
Installation CD that came with your smartphone.
Synchronization starts but stops without finishing
If you upgraded from a previous Palm OS
error, such as Sys0505, there may be conflicts with software on your
smartphone.
0
1. Locate your Backup subfolder and rename the folder (for example,
BackupOld). Note that "Palm" in the following locations might be
"Handspring" or "palmOne, " based on the device you're
upgrading from:
• C:\Program Files\Palm\device name
Windows:
• Mac HD\Applications\Palm\Users\device name
Mac:
2. Synchronize.
Using Your Treo 700 Smartphone
P
®
device or received a system
Synchronization
Tip
The HotSync Log can
tell you when and why
synchronization
stopped. On a
Windows computer,
right-click the HotSync
manager icon in the
taskbar in the lower-
right corner of your
computer screen, and
then select View Log.
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