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Related Manuals for Teladoc Health Lite V2
Summary of Contents for Teladoc Health Lite V2
- Page 1 Teladoc Health™ ® Lite V2 & V3 User Guide P/ N: MA-13359-010 © Teladoc Health, Inc. All rights reserved.
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Page 2: Table Of Contents
Auxiliary AC Power Receptacle (Lite V2 only) LITE BASICS Lite Information Screen Adjusting the Height Adjusting the Head Height on an Teladoc Health Lite V3 Adjusting the Head Height an Teladoc Health Lite V2 Moving the Lite Main Power - Recharging the Lite... - Page 3 Telehealth Consults on the Lite Active Session Screen Navigation Device Audio and Video Mute Practitioner Mute Icons Device Mute Icons Lite Idle Features (Out of Session) Lite Settings Screens Device Network Checkup Stethoscope Setup (Lite V3 Only) Device Session Start Sound Date and Time Settings Screen Device Settings - More Options Lite In Session Controls...
- Page 4 CLEANING AND MAINTENANCE Approved Disinfectants Cleaning Instructions Maintenance and Inspection Lite Maintenance LITE AND NETWORK INSTALLATION Unpacking and Charging the Lite V2 and Lite V3 Lite V3 Lite V2 Moving the Lite Monitor Display Lite Network Configuration Teladoc Health Lite V3:...
- Page 5 System Input Power Requirements for Lite V3 Classification General Specifications Lite V3 EMC Classifications Environmental Specification for Lite V3 Lite V2 Overall Specifications System Input Power Requirements for Lite V2 Auxiliary AC Power Receptacle Classification General Specifications Lite V2 EMC Classifications Environmental Specification for Lite V2...
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Page 6: Copyrights
Teladoc Health. Copyright information is protected under Title 17 of the United States Code. This information shall not be copied, modified, or used in any manner that violate any rights of Teladoc Health. -
Page 7: Patient Access Devices Overview
Patient Access Devices Overview Use of the word "device(s)" in this User Guide refers to Teladoc Health telehealth products, not medical devices as defined in Section 201(h) of the FD&C Act. In addition, the word "mobile devices" refers to smartphones and tablets. -
Page 8: Safety Instructions
This device communicates over the 802.11 ac/ a/ b/ g/ n standard for wireless communication. Pinch Point: This label is for the Teladoc Health Vantage and Vici device. The pinch point is located on the left column of the display Body Float : Type B. -
Page 9: Electromagnetic Compatibility - Guidance And Manufacturer's Declaration
EMI characteristics proven below recognized limits, as identified in the tables below. In the event of suspected interference from other equipment, which prevents the proper functioning of the Lite, contact Teladoc Health and/ or discontinue use of the system until the problem can be remedied. - Page 10 Table 1: Guidance and Manufacturer's Declaration - Electromagnetic Emissions The Lite is intended for use in the electromagnetic environment specified below. The customer or the user of the Lite should assure that it is used in such an environment. Emissions Test Compliance Electromagnetic Environment RF Emissions CISPR 11...
- Page 11 Table 2: Guidance and Manufacturer's Declaration - Electromagnetic Immunity The Lite system is intended for use in the electromagnetic environment specified below. The customer or the user of the Lite should assure that it is used in such an environment. Immunity Test EC 60601 Test Compliance...
- Page 12 Table 3: Guidance and Manufacturer's Declaration - Electromagnetic Immunity The Lite is intended for use in the electromagnetic environment specified below. The customer or the user of the Lite should assure that it is used in such an environment. Immunity Test EC 60601 Test Level Compliance Electromagnetic Environment - Guidance...
- Page 13 necessary, such as re-orienting or relocating the Lite. b. Over the frequency range 150 kHz to 80 MHz, field strengths should be less than [V1] V/ m. - 13 -...
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Page 14: Munications Equipment And The Lite
Table 4: Recommended separation distances between portable and mobile RF communications equipment and the Lite. The Lite is intended for use in an electromagnetic environment in which radiated RF disturbances are controlled. The customer or the user of the Lite can help prevent electromagnetic interference by maintaining a minimum distance between portable and mobile RF communications equipment (transmitters) and the Lite as recommended below, according to the maximum output power of the communications equipment. -
Page 15: Virtual Care System
Enabling healthcare’s only integrated virtual care platform, Teladoc Health powers virtual encounters at clinics, healthcare facilities, and patient homes for an integrated experience across a multitude of use cases. -
Page 16: Lite Overview
Captures remote video for viewing at the Provider Access. Cameras Display Displays Provider Access Software user’s face on the Teladoc Health Lite’s head. Power Cord Hook Secures the power cord when moving the Lite to a new location. Privacy Handset Used for conversations requiring privacy or understandability in loud environments. - Page 17 Littman A feature of the Teladoc Health Lite V3 that allows remote auscultation. (Optional) Stethoscope Power Plug and Used to power the Lite and recharge the batteries. Cord Wheel Locks Locks each wheel in place when stationary (four wheels). Nameplate Specifies the manufacturer, model, serial number, regulatory body markings, WEEE trash symbol, patent numbers, and power ratings.
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Page 18: Lite V2 Anatomy And Components
Virtually There Captures remote video for viewing at the Provider Access. Cameras Display Displays Provider Access Software user’s face on the Teladoc Health Lite’s head. Power Cord Secures the power cord when moving the Lite to a new location. Hook Privacy Handset Used for conversations requiring privacy or understandability in loud environments. - Page 19 Holds the connectors for approved USB peripheral devices, Auxiliary Video inputs, and hardwire network. Also supports an Auxiliary AC power receptacle. PCP Stethoscope A feature of the Teladoc Health Lite V2 that allows remote auscultation. Power Plug and Used to power the Teladoc Health Lite and recharge the batteries.
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Page 20: Lite Button Panel
MUTE Button Turns off the speakers on the Lite. Auxiliary AC Power Receptacle (Lite V2 only) The Auxiliary AC Power Receptacle is located under the shelf on the top of the Expansion Bay. The receptacle installed is the standard for the country location to which the Lite is delivered. -
Page 21: Lite Basics
Adjusting the Height The Lite Head can be placed between 58 inches and 78 inches off the floor. Adjusting the head height is slightly different between the Lite V3 and the Lite V2. Refer to the following illustrations for each cart. -
Page 22: Adjusting The Head Height An Teladoc Health Lite V2
Adjusting the Head Height an Teladoc Health Lite V2 Moving the Lite The Lite is designed to be moved by hospital staff into a broad array of locations ranging from clinics, emergency rooms, rural hospitals, long-term care communities and more. -
Page 23: Main Power - Recharging The Lite
Teladoc Health Lite is plugged into AC power. Plug in the device as soon as possible. The Teladoc Health Lite should be plugged in and left powered on at all times. Plug the Lite into a grounded “Hospital Grade” electrical outlet to minimize the risk of electrical shock during the battery charging cycle. -
Page 24: Unpacking And Charging The Lite V2 And Lite V3
Unpacking and Charging the Lite V2 and Lite V3 1. Carefully remove the Patient Access Device from its packaging, taking care not to cause damage. 2. Switch on the device: Lite V3 Flip battery switch pressed down toward front. Flipping the switch to the back will disconnect the batteries. -
Page 25: Lite V2
3. Plug the Patient Access Device into a standard grounded AC outlet and allow the system to charge for at least 6 hours to reach a full charge. NOTE: For the Teladoc Health Lite V3 , switch on the battery switch (located on the base) before plugging the Patient Access Device into an AC outlet. -
Page 26: Power Off Sequence For The Lite V3
Power Off Sequence for the Lite v3 NOTE: Powering off is not recommended unless instructed to do so by Teladoc Health Technical Support. CAUTION: When powering down the Lite V3 for any reason, always ensure that the But- ton Panel Power button is powered off first and that the Lite V3 Display screen turns off (goes to black, approximately 30-45 seconds) before turning off the Main power. - Page 27 4. Toggle the rocker switch, located on the base of the Lite V3, to the off position. - 27 -...
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Page 28: Power Off Sequence For Lite V2
CAUTION: When powering down the Lite V2 for any reason, always ensure that the But- ton Panel Power button is powered off first and that the Lite V2 Display screen turns off (goes to black, approximately 30-45 seconds) before turning off the Main power. - Page 29 4. Turn Off the Main Power at the Expansion Bay: Press and hold (3-5 sec.) the main power button. Ensure that the power light goes off. - 29 -...
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Page 30: Lite Display
Lite is displayed. When the Lite is idle, an animation is displayed. Screensavers chosen by the customer may optionally be shown. To display your own images, consult your Teladoc Health representative or Technical Support. - 30 -... -
Page 31: Telehealth Consults On The Lite
Telehealth Consults on the Lite Lite can be accessed by a remote provider using Teladoc Health’s software. A provider can connect to the Lite without interaction on the Lite, as the Lite automatically accepts a connection request from any authorized providerCare Location). -
Page 32: Device Audio And Video Mute
Device Audio and Video Mute The video can be paused by either the practitioner or on the device. Practitioner Mute Icons Device Mute Icons - 32 -... -
Page 33: Lite Idle Features (Out Of Session)
When the Lite is not actively connected to the Provider Access Software, it is considered idle, and an animation will be displayed. NOTE: Screensavers chosen by the customer may optionally be shown; to do so, consult your Teladoc Health representative or Technical Support. Press the MENU button ( ) to enable out of session interaction with the Lite. - Page 34 Location Battery charge Wireless Network (SSID) and signal strength IP addresses Teladoc Health Telehealth Network connectivity Device status Arrows and Check The arrow buttons let the user to navigate the on-screen controls in (and out) of session. The check button ( ) acts as Enter key when navigating with the arrows.
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Page 35: Lite Settings Screens
Lite Settings Screens To access the device's Settings screen: 1. Use the arrow buttons to navigate to the Settings icon. 2. Press the check button when the Settings icon is highlighted. The icons will turn teal when highlighted. - 35 -... -
Page 36: Device Network Checkup
Device Network Checkup The Network Checkup screen runs and displays the results of a test of the device's current network connection. The checkup will automatically run when the screen opens. A green check-mark appears for each past item. An orange X appears for any failed item with contact information on how to resolve any issues. -
Page 37: Stethoscope Setup (Lite V3 Only)
Stethoscope Setup (Lite V3 Only) Stethoscope Setup settings screen allows the user to select the stethoscope during a virtual encounter. - 37 -... -
Page 38: Device Session Start Sound
Device Session Start Sound The Session Start Sound settings screen allows the user to change start sound volume on the device at the start of a virtual encounter. - 38 -... -
Page 39: Date And Time Settings Screen
Date and Time Settings Screen The Date and Time settings screen allows the user to change how and if time is displayed on the device. - 39 -... -
Page 40: Device Settings - More Options
Device Settings - More Options From the Settings screen, select the icon to display additional device settings. Application Show Screensaver Care Location Shows the device's location in the upper-left corner of the screensaver screen. Please keep this device on at all times Hide Screensaver Top Text When toggled on, the text, is not dis-... -
Page 41: Lite In Session Controls
Lite In Session Controls Panel Button Screen Icon Function Camera Mute Toggle on and off using keypad button or arrow-interface. The screen icon changes to show the camera muted or not. Muted Not Muted Volume Mute Toggle on and off using keypad button or arrow-interface. Volume Control The volume is adjusted using the Volume Control buttons, located on the Button Panel. -
Page 42: End Session
End Session Use red Disconnect button or End button using arrow-interface, then confirm that you want to End the session. The arrows let the user to navigate the on-screen controls in (and out) of session. The check box acts as Enter key when navigating with the arrows. Microphone Mute Toggle on and off using arrow-interface. -
Page 43: Stethoscope Features
NOTE: For more information regarding the RNK-PCP USB Stethoscope, see the man- ufacturer's web site: https:/ / rnkproducts.com/ telemedicine-stethoscopes/ PCP-USB Stethoscope Kit Components PCP-USB stethoscope has been verified to function with all Windows based Teladoc Health Devices. Stethoscope assembly (pre-mounted on the Patient Access Device) -
Page 44: Pcp-Usb Stethoscope Headset
Health 24/ 7 Live Phone Support at +1 (877) 484-9119. Installing and Pairing a Littmann Bluetooth Stethoscope (Lite v3 Only) IMPORTANT: It is recommended that only stethoscopes supplied by Teladoc Health be used. Littmann Bluetooth Stethoscopes purchased through Teladoc Health are prepared with power management settings that minimize timeouts. -
Page 45: Option 2 For Advanced Users
5. Call Teladoc Health Technical Assistance Center (TAC), +1 (877) 484-9119 with the PIN and the device's serial number to pair the Teladoc Health device. Option 2 for advanced users Initiate the Pairing Process on the Stethoscope 1. Press the power button to power on the stethoscope. -
Page 46: Prepare The Teladoc Health Patient Access Device For Pairing
Prepare the Teladoc Health Patient Access Device for Pairing 1. Access the desktop: Device Type Action Plug a USB keyboard into a USB port on the Teladoc Health Patient Access Device. For all other Teladoc Right click, then hold ctrl-shift-space to bring up the debug screen. Health Patient Close the screen by clicking the X in the upper right-hand corner. -
Page 47: Complete The Pairing Process
If prompted, select Enter the device's pairing code, and click Next. 3. Enter the four-digit PIN displayed on the stethoscope. Lite 4. Click Next. The stethoscope is paired with the Teladoc Health Patient Access Device when the following is displayed: - 47 -... -
Page 48: Confirm Stethoscope Pairing
Lite 5. Call Teladoc Health Technical Assistance Center (TAC), +1 (877) 484-9119 to enable the stethoscope on the patient access device. Confirm Stethoscope Pairing 1. Turn the stethoscope off by pressing and holding the power button. 2. Turn on the stethoscope. -
Page 49: Littmann Bluetooth Stethoscope Use
Littmann Bluetooth Stethoscope Use "Installing and Pairing a Littmann Bluetooth Stethoscope (Lite v3 Only) " on page 44 the Littmann Bluetooth Stethoscope has not yet been paired with the device. Starting a Stethoscope Session Patient Side 1. Patient-side operator powers on the Littmann Bluetooth Stethoscope. 2. -
Page 50: Ending A Stethoscope Session
Volume and diaphragm mode of the auscultation session are controlled on the provider's side through the Stethoscope tab in the Advanced Controls. For best auscultation, it is recommended that the provider use a noise-canceling head- set connected to the computer running the Windows Provider Access Software. If the attached head-set is not receiving sound, a. -
Page 51: Lite Expansion Bay
Lite Expansion Bay Privacy Handset NOTE: Always place the Privacy Handset on the hook after use. The Privacy Handset is for use in conversations that require privacy or understandability in a loud environment. When the Privacy Handset is enabled from the Provider Access Software, the standard Patient Access Device audio system is disabled. -
Page 52: Auxiliary Video Ports
Auxiliary Video Ports The Teladoc Health Lite’s expansion bay includes two Auxiliary Video Input Ports: S-Video Composite Video. - 52 -... - Page 53 Adding third party software or hardware to the Lite may cause it to malfunction or operate erratically. Excluding those devices designed for connection through existing hardware ports, Teladoc Health does not support the addition of third party software or hardware to the Lite. Please check with Technical Service PRIOR to installing any other third party devices.
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Page 54: Patient Access Device - Error Messages
Patient Access Device - Error Messages These text messages may appear in the lower right of the Lite's Display. Message Explanation Action “Internet con- Very high round-trip latency at Provider Access or Patient These error messages represent non-optimal Inter- nection fail- Access Device. -
Page 55: Cleaning And Maintenance
Cleaning and Maintenance Approved Disinfectants The following disinfectants have been tested for compatibility with Teladoc Health devices: PDI bleach wipes OxyCide Ethyl Alcohol Isopropol Alcohol Sodium Hypochlorite (5.25%-6.15% household bleach diluted 1:500 provides >100 ppm available chlorine). Iodophor Germicidal Detergent Solution (follow product label for use dilution). - Page 56 Contact Teladoc Health Technical Support for approved cleaning solutions. Severe contamination, especially of the undercarriage may require some disassembly and this should only be done by an Teladoc Health representative. DO NOT IMMERSE the device. DO NOT ALLOW any cleaning solution inside the device.
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Page 57: Cleaning Instructions
Maintenance and Inspection Lite Maintenance The Lite contains no user serviceable parts and requires no maintenance. For further information regarding preventive maintenance, maintenance or assistance with troubleshooting, customers should contact Teladoc Health Technical Support at +1 (877) 484- 9119. - 57 -... -
Page 58: Lite And Network Installation
Lite and Network Installation Unpacking and Charging the Lite V2 and Lite V3 1. Carefully remove the Patient Access Device from its packaging, taking care not to cause damage. 2. Switch on the device: Lite V3 Flip battery switch pressed down toward front. Flipping the switch to the back will disconnect the batteries. -
Page 59: Lite V2
3. Plug the Patient Access Device into a standard grounded AC outlet and allow the system to charge for at least 6 hours to reach a full charge. NOTE: For the Teladoc Health Lite V3 , switch on the battery switch (located on the base) before plugging the Patient Access Device into an AC outlet. - Page 60 The Lite is not MRI (Magnetic Resonance Imaging) safe and are not MRI compatible. The Lite should only be used in locations where the presence of metal is not controlled. Flammable Anesthetics: The Lite is not suitable for use in the presence of flammable anesthetic mixture with air, or in the presence of a flammable anesthetic mixture with oxygen or nitrous oxide.
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Page 61: Monitor Display Lite
The Lite V3 operates on either an 802.11 ac/ a/ b/ g/ n Wi-Fi network or via Ethernet. Teladoc Health Lite V2 The Lite V2 operates on either an 802.11 a/ b/ g/ n Wi-Fi network or via Ethernet. Configuring the Lite Wireless Connection The Lite Control Core uses a Windows computing environment and a wireless network card. -
Page 62: Non-Overlapping Channels
For the Lite, basic Wireless Network connections can be made using the touch-screen, under Settings. Non-Overlapping Channels In order to achieve a smooth transition from one wireless access point (WAP) to the next it’s important to configure each WAP on a non-overlapping channel. Transmitting Power The WAPs may be configured to provide the wireless signal at different power transmission levels. -
Page 63: Network Installation
Network Installation - 63 -... -
Page 64: Lite Technical Specifications
Lite Technical Specifications Teladoc Health Lite V3 Technical Specifications Performance Head Pan range: +/ - 170° Tilt range: +27° /-65° max Microphone: directional (hyper-cardioid), 10Hz-40Hz Audio 16 kHz sampling rate, 16-bit Speakers: Two 60 W audio Video Camera: 26X equivalent zoom, remote zoom & focus Video: 30 fps, 640x480 px Display: 15”... - Page 65 Battery Life 7 hrs (depending on use) Charging 4 hrs from 100% discharge to 80% charge (6 hrs to 100% charge) Time - 65 -...
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Page 66: Teladoc Health Lite V2 Technical Specifications
Teladoc Health Lite V2 Technical Specifications Performance Head Pan range: +/ - 170° Tilt range: +27° /-65° max Microphone: directional (hyper-cardioid), 10Hz-40Hz Audio 16 kHz sampling rate, 16-bit Speakers: Two 60 W audio Video Camera: 26X equivalent zoom, remote zoom & focus Video: 30 fps, 640x480 px Display: 15”... -
Page 67: Lite V3 Overall Specifications System Input Power Requirements For Lite V3
Wireless 802.11 ac/ , a,/ b/g//n Network Battery Life 7 hrs (depending on use) Charging Time 4 hrs from 100% discharge to 80% charge (6 hrs to 100% charge) Lite V3 Overall Specifications System Input Power Requirements for Lite V3 Lite V3 US and International Voltage... -
Page 68: Emc Classifications
General Requirements for Basic Safety and Essential Performance (Adopted IEC 60601-1:2005, third edition, 2005-12, including amendment 1:2012, with Canadian deviations) IEC 60601-1-6 Issued: 2013/ 10/ 29 Ed: 3.1 Medical Electrical Equipment - Part 1-6: General Requirements for Basic Safety and Essential Performance - Collateral Standard: Usability IEC 62366 Issued: 2014/ 01/ 28 Ed. -
Page 69: Environmental Specification For Lite V3
Electromagnetic Compatibility (EMC) Standard for Radio Equipment and Services; Part 17: Specific Conditions for Broadband Data Transmission Systems; Harmonised Standard Covering the Essential Requirements of Article 3.1(B) of Directive 2014/ 53/ EU Environmental Specification for Lite V3 Operating: Designed to operate in an indoor environment suitable for human personnel. (10° to 38° C, 30 to 75% RH, 700 hPa to 1,065 hPa) Non-operating: Designed to travel to installations in commercial and cargo airliners and standard ground... -
Page 70: Lite V2 Overall Specifications System Input Power Requirements For Lite V2
Lite V2 Overall Specifications System Input Power Requirements for Lite V2 Lite V2 US International Voltage 120 VAC 230 VAC Frequency 60 Hz 50 Hz Current 5.1 Amps 2.7 Amps Auxiliary AC Power Receptacle Lite V2 International Voltage 115 VAC 230 VAC... -
Page 71: Environmental Specification For Lite V2
– Collateral Standard: Electromagnetic disturbances – Requirements and tests Environmental Specification for Lite V2 Operating: Designed to operate in an indoor environment suitable for human personnel. (10° to 40° C, 30 to 75% RH, 700 hPa to 1,065 hPa) -
Page 72: Contact Information
InTouch Technologies, Inc. 7402 Hollister Avenue Goleta, CA 93117 Ph: +1.805.562.8686 • Fax: +1.805.562.8663 InTouch Health and InTouch Technologies are now a Teladoc Health company, and InTouch Health is a registered trademark of Teladoc Health. LEARN MORE TeladocHealth.com | engage@teladochealth.com...
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