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Teladoc Health Lite 4 User Manual

With boom camera
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®
Teladoc Health
®
Lite
4
with Boom Camera
User Guide
P/N: MA-20084–004
© Teladoc Health, Inc. All rights reserved.

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Summary of Contents for Teladoc Health Lite 4

  • Page 1 ® Teladoc Health ® Lite with Boom Camera User Guide P/N: MA-20084–004 © Teladoc Health, Inc. All rights reserved.

  • Page 2: Table Of Contents

    Table of Contents COPYRIGHTS SAFETY INSTRUCTIONS VIRTUAL CARE SYSTEM INTENDED APPLICATION LITE 4 WITH BOOM CAMERA ANATOMY AND COMPONENTS LITE 4 FEATURES REQUEST A SERVICE FROM AN TELADOC HEALTH DEVICE PATIENT ACCESS DEVICE - ERROR MESSAGES CLEANING AND MAINTENANCE LITE AND NETWORK INSTALLATION...

  • Page 3: Copyrights

    Teladoc Health. Copyright information is protected under Title 17 of the United States Code. This information shall not be copied, modified, or used in any manner that violates any rights of Teladoc Health.

  • Page 4: Safety Instructions

    Pinch Point: Avoid the labeled pinch point on the rear of the display of your device. Avoid the labeled pinch point between the camera and the first boom joint when the boom is folded to a storage position. Note: The only devices with a boom are the Vantage and Lite 4.
  • Page 5 Do Not Dispose of in Household Waste : This symbol explains that you should not place the electrical item in the general waste. Body Float : Type B. A Type B piece of equipment is one that provides a particular degree of protection against electric shock, particularly regarding allowable leakage current and reliability of the protective earth connection (grounding).
  • Page 6 Tipping Hazard : Do not pull down on the Boom. Fold and lower the Boom to storage position to transport. Note: The only devices with a boom are the Vantage and Lite 4.. Proposition 65:  State of California: The law requires California to publish a list of chemicals known to cause cancer or reproductive toxicity, and for...

  • Page 7: Electromagnetic Compatibility - Guidance And Manufacturer's Declaration

    Table 1: Electromagnetic Emissions The Lite 4 with Boom Camera is intended for use in the electromagnetic environment specified below. The customer or the user of the Lite 4 with Boom Camera should assure that it is used in such an environment.
  • Page 8 Table 2: Electromagnetic Immunity The Lite 4 with Boom Camera system is intended for use in the electromagnetic environment specified below. The customer or the user of the Lite 4 with Boom Camera should assure that it is used in such an environment.
  • Page 9 RF transmitters, an electromagnetic site survey should be considered. If the measured field strength in the location in which the Lite 4 with Boom Camera is used exceeds the applicable RF compliance level above, the Lite 4 with Boom Camera should be observed to verify normal operation.
  • Page 10 Lite 4 with Boom Camera. The Lite 4 with Boom Camera is intended for use in an electromagnetic environment in which radiated RF disturbances are controlled. The customer or the user of the Lite 4 with Boom...

  • Page 11: Virtual Care System

    Enabling healthcare’s only integrated virtual care platform, Teladoc Health powers virtual encounters at clinics, healthcare facilities and patient homes for an integrated experience across a multitude of use cases.

  • Page 12: Intended Application

    Intended Application The Lite 4 with Boom Camera is intended to provide high quality Privacy compliant audio and video sessions between a provider and a patient over the Teladoc Health Telehealth Network in a variety of clinical environments. - 12 -...

  • Page 13: Lite 4 With Boom Camera Anatomy And Components

    Cameras Touch Sensitive Enables local controls and shows Provider Access Software user’s face. Display Displays the power and charging status of the Lite 4 with Boom Camera. Battery Charging Status Expansion Panel Includes ports for approved USB peripheral devices, HDMI output, optional HDMI input, and Ethernet.
  • Page 14 Speakers Used during sessions to hear the person connected to the device. (Do not touch). Boom Camera Allows for an additional, unobstructed view of the patient from above. Boom Handle Used to adjust the Boom arm. Boom Adjust Boom Camera to extend above the patient. - 14 -...

  • Page 15: Lite 4 Features

    Adjusting the Head Height on a Lite 4 with Boom Camera The Lite 4 with Boom Camera head can be placed between 64.5" and 85.5" off the floor by raising or lowering the head up or down to the desired height.
  • Page 16 Lite 4 head and the boom camera can be moved by a remote user. The Lite 4 is not being provided sterile and any potential peripherals attached to the Lite 4 may need to be sterilized prior to use.
  • Page 17 4. Navigate to Exposure Change EXP MODE (exposure mode) to MANU(manual). Decrease the IRIS value to reduce the amount of glare. If needed, decrease the SHUT TIME (shutter time) value to reduce the glare. 5. Exit Press the Menu button on the remote camera to exit.
  • Page 18 The requirement for operation is a grounded, hospital grade electrical outlet supplying a minimum of 100-240 VAC, 50/60 Hz, 6.5A for the Lite 4 with Boom Camera . Prior to moving the Lite 4 with Boom Camera  , and when moving the Lite 4 with Boom Camera  , do the following: Ensure the Lite is set at its lowest position.
  • Page 19 If the battery charge drops below the alarm threshold, the sound-byte “Please plug me in” will be played at intervals until the Lite 4 with Boom Camera is plugged into AC power. Plug in the device as soon as possible. - 19 -...
  • Page 20 The system will charge to 100% in six hours. WARNINGS: If the power plug of the Lite is damaged, the Lite 4 with Boom Camera can be operated using the on-board battery system. Report this condition to Technical Service immediately for repair.
  • Page 21 Lite 4 with Boom Camera Head Display The Lite 4 with Boom Camera is equipped with a touch-screen. This allows the user to access the many features available on the Lite 4 with Boom Camera. For example: Check device status...
  • Page 22 Out of Session Screen Navigation When the Lite 4 with Boom Camera is not actively connected to the Provider Access Software, it is considered idle, and an animation will be displayed. NOTE: Screensavers chosen by the customer may optionally be shown; to do so, consult your Teladoc Health representative or Technical Support.
  • Page 23 Icon Function Settings Wifi Setup - allows user to establish a WiFi connection on the Lite 4 with Boom Camera. Network Check - runs a diagnostic of the current network connection. Bluetooth Setup - allows user to connect or remove Bluetooth devices to the Lite 4 with Boom Camera.
  • Page 24 Lite 4 with Boom Camera Settings Screens Tap the screen and then tap the Settings icon - 24 -...
  • Page 25 Lite 4 with Boom Camera Wi-Fi Connection Setup NOTES: Advanced Wi-Fi set up should be done only by a trained technician. Basic Wi-Fi Setup 1. Select Wi-FI Setup from the Settings screen 2. Select the desired secure, clinical wireless SSID network.
  • Page 26 Ready before attempting to make a connection. NOTES: The Diagnostic Information page will display current Wi-Fi status. The Lite 4 with Boom Camera will automatically connect to known Wi-Fi profiles. For stored Wi-Fi profiles, the password can be changed by selecting it and editing the password.
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  • Page 29 Device Network Checkup The Network Checkup screen runs and displays the results of a test of the device's current network connection. The checkup will automatically run when the screen opens. A green check-mark appears for each past item. An orange X appears for any failed item with contact information on how to resolve any issues.
  • Page 30 Device Settings Bluetooth Setup Use to connect or disconnect Bluetooth devices to the Lite 4 with Boom Camera. - 30 -...
  • Page 31 Stethoscope Setup Stethoscope Setup settings screen allows the user to select the optional third-party stethoscope during a virtual encounter. "PCP-USB Stethoscope" on page  1 for more details. - 31 -...
  • Page 32 Device Session Start Sound The Session Start Sound settings screen allows the user to change start sound volume on the device at the start of a virtual encounter. - 32 -...
  • Page 33 Date and Time Settings Screen The Date and Time  settings screen allows the user to change how and if time is displayed on the device. - 33 -...
  • Page 34 Device Cleaning Mode The Lite 4 with Boom Camera has a screen-cleaning mode, so that no functionality is inadvertently called upon when cleaning. "Cleaning and Maintenance" on page  51 for more details. Tap Settings > Cleaning Mode , to disable the screen for 30-seconds to allow cleaning.
  • Page 35 Device Settings - More Options From the Settings screen, select the icon to display additional device settings. Application Hide In-Session Controls Hides the In-Session controls on the bottom of the screen. While in-session, use the icon to un-hide the In-Session Controls. "Active Session Screen Navigation"...
  • Page 36 Max Transmit Bandwidth (P2P) Displays the current maximum transmit bandwidth (P2P) setting Lite 4 Boom Camera Basic Settings Access the Lite 4 Boom Camera while the device is idle, out of session: 1. Select the icon. 2. Select the Boom  Camera, unless already selected.
  • Page 37 Reset Reset the PTZ camera. Reboot PTZ camera - cycles the PTZ camera's power. Reboot Camera - 37 -...
  • Page 38 Active Session Screen Navigation When a Virtual Care session is in progress, a toolbar similar to the one below is displayed. Icon Function Volume control: Move slider to adjust device's volume. Mute the local volume by dragging the slider to the left or pressing the left-most speaker icon.
  • Page 39 Device Audio and Video Mute The video can be paused by either the remote specialist or on the patient-side device. Practitioner Mute Icons Device Mute Icons - 39 -...
  • Page 40 Privacy Handset. The icon changes to Activating the Privacy Handset deactivates the Lite 4 with Boom Camera's main speakers and microphone. NOTE: The provider has the ability to deactivate the Privacy Handset and reactivate the Lite 4 with Boom Camera's main speakers and microphone.
  • Page 41 Privacy Handset. The icon changes to The Lite 4 with Boom Camera's main speakers and microphone will again be active.. NOTE: The provider also has the ability to activate the Privacy Handset from their Provider Access Software.

  • Page 42: Expansion Panel

    2 - USB 3.0 ports 1 - Ethernet port * HDMI output port can be used to mirror (duplicate) the Lite 4 with Boom Camera’s main display on an external monitor or display. NOTE: If you wish to view streaming video from external inputs in 720p HD quality, please ask Technical Support to configure the bandwidth settings on your account.
  • Page 43 CAUTION: Adding third party software or hardware to the Lite 4 with Boom Camera may cause it to malfunction or operate erratically; excluding those devices designed for connection through existing hardware ports. Teladoc Health does not support the addition of third party software or hardware to the Lite 4 with Boom Camera. Please check with Technical Service PRIOR to installing any third party devices.
  • Page 44 6 hours to reach a full charge. 4. Power on the Teladoc Health Lite 4 by pressing the power button located on the back of the head. - 44 -...
  • Page 45 Follow these steps to power off an Lite 4 with Boom Camera: 1. Press power button on back of the head. 2. Confirm the power off with Teladoc Health Patient Access Software by pressing power button a second time. 3. Unplug from wall.

  • Page 46: Request A Service From An Teladoc Health Device

    Request a Service from an Teladoc Health Device Some Lite 4 with Boom Camera devices are equipped to allow the user to request a consultation with a medical specialist. Requesting a Consult from a Lite 4 with Boom Camera 1. Tap anywhere on the screen to access the available services and providers.
  • Page 47 2. Select the specialty from the available list. A status screen displays 3. Enter the patient's name or ID. - 47 -...
  • Page 48 4. Select Continue. 5. Select one or more reasons. - 48 -...
  • Page 49 The screen will change when the specialist connects to the device. - 49 -...

  • Page 50: Patient Access Device - Error Messages

    Patient Access Device - Error Messages These text messages may appear in the lower right of the Lite 4 with Boom Camera's Display. Message Explanation Action “Internet connection Very high round-trip latency at Provider Access or Patient These error messages represent non-optimal Internet failure.”...

  • Page 51: Cleaning And Maintenance

    Cleaning and Maintenance Device Cleaning Approved Cleaners The following disinfectants have been tested for compatibility with Teladoc Health devices: PDI  Bleach Wipes OxyCide Ethyl Alcohol Isopropyl Alcohol Sodium Hypochlorite (5.25%-6.15% household bleach diluted 1:500 provides >100 ppm available chlorine) Iodophor Germicidal Detergent Solution...
  • Page 52 NOTE: Refer to the TV  manufacturer for details about cleaning the TV  attached to the Lite 4 with Boom Camera. Pre-cleaning 1. Contact Teladoc Health Technical Support (TAC)  at TAC@teladochealth.com or +1 (877) 484-9119 before powering down the device so they can pause monitoring the device. 2. Wear gloves.

  • Page 53: Maintenance And Inspection

    Maintenance and Inspection Lite 4 with Boom Camera Maintenance The Lite 4 with Boom Camera contains no user serviceable parts and requires no maintenance. For further information regarding preventive maintenance, maintenance or assistance with troubleshooting, customers should contact Teladoc Health Technical Support at +1 (877) 484- 9119.

  • Page 54: Lite And Network Installation

    WARNING: Plug the Lite 4 with Boom Camera into a grounded “Hospital Grade” electrical outlet to minimize the risk of electrical shock. 1. Carefully remove the Lite 4 with Boom Camera from its packaging, take care not to cause damage.

  • Page 55: Network Configuration

    Configuring the Lite 4 with Boom Camera Wireless Connection The Lite Control Core uses a Windows computing environment and a wireless network card. For the Lite 4 with Boom Camera, basic Wireless Network connections can be made using the touch-screen, under Settings.

  • Page 56: Network Installation

    Network Installation - 56 -...

  • Page 57: Lite 4 With Boom Camera Technical Specifications

    Lite 4 with Boom Camera Technical Specifications Performance Head Pan range: +/- 170° Tilt range: +27° / -65° max Boom Resolution: 1920x1080p 30fps Range of Motion: Camera 36x zoom (12x optical zoom + 3x digital zoom) Pan Rotation Angle: -170° ~ +170°...
  • Page 58 Current 6.5 Amps Lite 4 with Boom Camera Classification Lite 4 with Boom Camera – Class I, Type B, Continuous Operation Medical Electrical Equipment Test Standards IEC 60601-1-2:2014 Ed.4 Medical Electrical Equipment – Part 1-2: General Requirements for Safety – Collateral Standard: Electromagnetic Compatibility – Requirements and Tests IEC 60601-1-6 Ed: 3.1 Medical Electrical Equipment - Part 1-6: General Requirements for...
  • Page 59 IEC 60601-1-2 Ed. 2.0 Medical electrical equipment - Part 1-2: General requirements for safety - Collateral standard: Electromagnetic compatibility - Requirements and tests IEC 62366-1:2015 Ed.1 Medical Devices - Part 1: Application Of Usability Engineering To Medical Devices AAMI 62366-1: 2015 - Medical devices – Part 1: Application of usability engineering to medical devices CAN/CSA/IEC 62366-1: 2015 - Medical devices –...
  • Page 60 Lite 4 with Boom Camera Environmental Specifications Operating: Designed to operate in an indoor environment suitable for human personnel. (10° to 35° C, 30 to 75% RH, 700 hPa to 1,065 hPa) Non-operating: Designed to travel to installations in commercial and cargo airliners and standard ground...

  • Page 61: Contact Information

    Teladoc Health 7406 Hollister Avenue, Goleta, CA  93117 Ph: +1.805.562.8686 • Fax: +1.805.562.8663 www.TeladocHealth.com InTouch Health and InTouch Technologies are now a Teladoc Health company, and InTouch Health is a registered trademark of Teladoc Health. LEARN MORE TeladocHealth.com | engage@teladochealth.com...

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