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Teladoc Health Mini User Manual

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Teladoc Health
Mini™
User Guide
P/N: MA-20142–005
© Teladoc Health, Inc. All rights reserved.

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  • Page 1 ® Teladoc Health Mini™ User Guide P/N: MA-20142–005 © Teladoc Health, Inc. All rights reserved.

  • Page 2: Table Of Contents

    Table of Contents COPYRIGHTS VIRTUAL CARE SYSTEM SAFETY INSTRUCTIONS DEFINITION OF “DEVICE” MINI OVERVIEW MINI AVAILABLE OPTIONS GETTING STARTED MINI FEATURES CLEANING AND MAINTENANCE MINI TECHNICAL SPECIFICATIONS ELECTROMAGNETIC COMPATIBILITY - GUIDANCE AND MANUFACTURER'S DECLARATION HIPAA COMPLIANCE CONTACT INFORMATION - 2 -...

  • Page 3: Copyrights

    Teladoc Health. Copyright information is protected under Title 17 of the United States Code. This information shall not be copied, modified, or used in any manner that violates any rights of Teladoc Health.

  • Page 4: Virtual Care System

    Enabling healthcare’s only integrated virtual care platform, Teladoc Health powers virtual encounters at clinics, healthcare facilities and patient homes for an integrated experience across a multitude of use cases.

  • Page 5: Safety Instructions

    Safety Instructions Users of the system require clinical judgment and experience to review and interpret the patient data transmitted. Notes, Cautions and Warnings The types of safety instructions are: NOTE: Supplementary information to facilitate the operation of the system. CAUTION: Instructions for avoiding damage to the system. WARNING: Information may prove hazardous to the safety of a person near the Teladoc Health Patient Access device.
  • Page 6 Manufacturer : This symbol shall be accompanied by the name and address of the manufacturer. Country of Manufacture : To identify the country of manufacture of products. CN = China as country of manufacture. Consult Operator's Manual : Operating Instructions are contained in a separate instruction manual.

  • Page 7: Definition Of "Device

    Definition of “Device” Use of the word “device(s)” in this User Guide refers to Teladoc Health telehealth products, not medical devices as defined in Section 201(h) of the Federal Food, Drug, and Cosmetic Act (FD&C) Act. In addition, the term “mobile devices” refers to smartphones and tablets.

  • Page 8: Mini Overview

    Mini Overview The Mini is a remote presence device with a , full motion head that includes a zoom camera, directional microphone, and speaker system. Intended Application The Mini is intended to provide high quality Privacy compliant audio and video sessions between a provider and a patient over the Teladoc Health Telehealth Network in a variety of clinical environments.

  • Page 9: Mini Available Options

    Mini Available Options The Mini is available in different configurations depending on the environment. The available configurations are: Mini Cart Wall Mounted Tabletop - 9 -...
  • Page 10 Mini Anatomy and Components Mini Cart - 10 -...
  • Page 11 Mini Cart's Storage Compartment The Mini Cart's storage compartment provides a location for storing peripherals used with the Mini. Mini Cart's Storage Compartment's Measurements Door: 7.6" tall x 5.6"  wide Mini Storage Compartment's Interior Volume: 300 cubic inches Safe Working Load: 2.2lbs (1kg)

  • Page 12: Expansion Ports

    Mini. Please check with Technical Service PRIOR to installing any third party devices. Mini Cart The Mini Cart has two USB  3.0 ports that can be used to connect a variety of medical device peripherals for use during consults. - 12 -...
  • Page 13 Mini Wall Mounted The Mini Wall Mounted has one USB  3.0, one Ethernet and AC  port located at the base of the unit. - 13 -...
  • Page 14 Mini Tabletop The Mini Tabletop has one USB  3.0, one Enternet, and AC port located near the base of the unit. - 14 -...

  • Page 15: Getting Started

    1. Carefully remove the Mini from its packaging, take care not to cause damage. 2. Plug the Mini into grounded "Hospital Grade"  AC outlet and allow the system to charge for at least 2 hours to reach a full charge.
  • Page 16 Mini Power and Charging Indicator Battery LED Unit Status Power plug LED Unplugged Plugged in, charging On, Blinking Plugged in, fully charged - 16 -...
  • Page 17 Moving the Mini Cart The Mini Cart is designed to be moved by hospital staff into a broad array of locations such as clinics, emergency rooms, rural hospitals, long-term care communities and more. The requirement for operation is a grounded, hospital grade electrical outlet supplying a minimum of 100-240 VAC, 50/60 Hz, 1.3A for the Mini Cart.
  • Page 18 Hanging Mini Wall Mounted Use these instructions to mount the Mini Wall Mounted to a predetermined location. Step Action Image a. Use the Wall Mounting Plate as a guide to mark installation locations for the wall anchors. b. Use either the supplied anchors or other anchors deemed suitable by facilities personnel.
  • Page 19 Slide the Mini Wall Mount down over the Wall Mounting Plate until the locating pins on the top of the Mini Wall Mounting Plate are fully engaged. Secure the Mini Wall Mount assembly to the Wall Mounting Plate using the supplied M3 Socket Head Cap screws.
  • Page 20 Powering On the Mini Press and hold the power button for 2-3 seconds until the device powers on. NOTE:  It is recommended that the Mini remain powered on to receive updates and to be available for use. - 20 -...

  • Page 21: Network Configuration

    Each wireless network must be configured with security to prevent unauthorized access to the net-work. The ADU provides multiple features to configure the Mini to access as well as secure the wireless network. Domain membership is not supported, but all other current security configurations can be configured.
  • Page 22 Network Installation - 22 -...

  • Page 23: Mini Features

    Mini Features Out of Session Screen Navigation When the Mini is not actively connected to the Provider Access Software, it is considered idle, and an animation will be displayed. NOTE: Screensavers chosen by the customer may optionally be shown; to do so, consult your Teladoc Health representative or Technical Support.
  • Page 24 - allows user to establish a WiFi connection on the Mini. Network Check - runs a diagnostic of the current network connection. Bluetooth Setup - allows user to connect or remove Bluetooth devices to the Mini. Stethoscope Types-select an optional stethoscope (if desired). Session Start Sound - allows the level of the session start sound to be adjusted.
  • Page 25 Mini Settings Screens Tap the screen and then tap the Settings icon - 25 -...
  • Page 26 Mini Wi-Fi Connection Setup NOTES: Advanced Wi-Fi set up should be done only by a trained technician. 1. Press "Ctrl - Shift - Space" on the keyboard to bring up Debug mode. 2. Click the "X" at the top-right of the window to close the Robot software.
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  • Page 28 - 28 -...
  • Page 29 Device Network Checkup The Network Checkup screen runs and displays the results of a test of the device's current network connection. The checkup will automatically run when the screen opens. A green check-mark appears for each past item. An orange X appears for any failed item with contact information on how to resolve any issues.
  • Page 30 Device Settings Bluetooth Setup Use to connect or disconnect Bluetooth devices to the Mini. - 30 -...
  • Page 31 Stethoscope Setup Stethoscope Setup settings screen allows the user to select the optional third-party stethoscope during a virtual encounter. "PCP-USB Stethoscope" on page  1 for more details. - 31 -...
  • Page 32 Device Session Start Sound The Session Start Sound settings screen allows the user to change start sound volume on the device at the start of a virtual encounter. - 32 -...
  • Page 33 Date and Time Settings Screen The Date and Time  settings screen allows the user to change how and if time is displayed on the device. - 33 -...
  • Page 34 Device Cleaning Mode The Mini has a screen-cleaning mode, so that no functionality is inadvertently called upon when cleaning. "Cleaning and Maintenance" on page  38 for more details. Tap Settings > Cleaning Mode , to disable the screen for 30-seconds to allow cleaning.
  • Page 35 Enables a passcode to unlock the device. The Passcode is the Device's Serial Number. You will be prompted to confirm activation of the Passcode. Disables all user input on the Mini. User can still access settings to reenable user input. Disable User Input...
  • Page 36 Start Sessions in Privacy Mode When enabled, when a session starts, the device's camera will be disabled until the physician is told to activate the camera. "Privacy Mode" on page  1 for more details. Bandwidth Maximum Transmit Bandwidth Displays the current maximum transmit bandwidth setting Max Transmit Bandwidth (P2P) Displays the current maximum transmit bandwidth (P2P) setting Active Session Screen Navigation...
  • Page 37 Device Audio and Video Mute The video can be paused by either the remote specialist or on the patient-side device. Practitioner Mute Icons Device Mute Icons - 37 -...

  • Page 38: Cleaning And Maintenance

    (follow product label for use dilution) WARNINGS: Do not attempt to open or remove any parts of the Mini. N'essayez pas d'ouvrir ou de retirer des pièces du TV Pro 300. Do not remove any covers to reduce the risk of electric shock. There are no user- serviceable components inside.
  • Page 39 Do not wear product-contaminated clothing for prolonged periods. Ne pas porter de vêtements contaminés par le produit pendant des périodes prolongées. Always follow manufacturer’s instructions on product labels when mixing chemicals. Suivez toujours les instructions du fabricant sur les étiquettes des produits lorsque vous mélangez des produits chimiques.
  • Page 40 NOTE: Refer to the TV  manufacturer for details about cleaning the TV  attached to the Mini. Pre-cleaning 1. Contact Teladoc Health Technical Support (TAC)  at TAC@teladochealth.com or +1 (877) 484-9119 before powering down the device so they can pause monitoring the device. 2. Wear gloves.

  • Page 41: Maintenance And Inspection

    Teladoc Health Technical Support at +1 (877) 484-9119. Mini Recycling and Disposal Leased Units Teladoc Health leased Mini units must be returned at the conclusion of their lease contract for recycling or reuse. Contact Teladoc Health Technical Support at +1 (877) 484-9119 for details on returning the Teladoc Health Mini.

  • Page 42: Mini Technical Specifications

    2 Hours in session Charging Time 3 Hours from fully discharged to 80% charge Mini System Input Power Requirements Voltage 100-240 VAC Frequency 50/60 Hz 1.3 Amps Current Mini Classification Mini – Class I, Type B, Continuous Operation - 42 -...
  • Page 43 Mini Cart Physical Specifications - 43 -...
  • Page 44 Mini Tabletop Physical Specifications - 44 -...
  • Page 45 Mini Wall Mounted Physical Specifications - 45 -...
  • Page 46 Medical Electrical Equipment Test Standards IEC 60601-1-2:2014 Ed.4 Medical Electrical Equipment – Part 1-2: General Requirements for Safety – Collateral Standard: Electromagnetic Compatibility – Requirements and Tests IEC 60601-1-6 Ed: 3.1 Medical Electrical Equipment - Part 1-6: General Requirements for Basic Safety and Essential Performance - Collateral Standard: Usability IEC 60601-1:1988 Ed.2 +A1;A2;C1 Medical Electrical Equipment - Part 1: General Requirements For Basic Safety And Essential Performance...
  • Page 47 EN 55035:2017 Electromagnetic Compatibility Of Multimedia Equipment - Immunity Requirements CENELEC EN 55032:2012 Electromagnetic Compatibility of Multimedia Equipment ‚- Emission Requirements IEC 60601-1:2005Ed.3+A1 Medical Electrical Equipment - Part 1: General Requirements For Basic Safety & Essential Performance Information and Communication Technology Equipment Test Standards IEC 60950-1:2005 (Second Edition) + A1:2009 + A2:2013 Information Technology Equipment - Safety - Part 1: General requirements IEC 62368-1: 2014 Ed.2 +C1 Audio/Video, Information And Communication Technology...
  • Page 48 EN 61000-3-3:2013 Electromagnetic Compatibility (Emc) -Part 3-3: Limits -Limitation Of Voltage Changes, Fluctuations & Flicker In Public Low-Voltage Supply Systems For Equipment With Rated Current <=16 A Per Phase & Not Subject To Conditional Connection EN 55032: 2012/AC: 2013 Electromagnetic compatibility of multimedia equipment – Emission requirements (CISPR 32:2012 (EQV)) Class A EN 55035:2017 Electromagnetic Compatibility Of Multimedia Equipment - Immunity Requirements Class A...
  • Page 49 Mini Environmental Specifications Operating: Designed to operate in an indoor environment suitable for human personnel. (10° to 35° C, 30 to 75% RH, 700 hPa to 1,065 hPa) Non-operating: Designed to travel to installations in commercial and cargo airliners and standard ground transportation.

  • Page 50: Electromagnetic Compatibility - Guidance And Manufacturer'sdeclaration

    Table 1: Electromagnetic Emissions The Mini is intended for use in the electromagnetic environment specified below. The customer or the user of the Mini should assure that it is used in such an environment.
  • Page 51 The Mini system is intended for use in the electromagnetic environment specified below. The customer or the user of the Mini should assure that it is used in such an environment. CAUTION: An ESD event may cause the system to lose functionality for a short amount of time.
  • Page 52 RF transmitters, an electromagnetic site survey should be considered. If the measured field strength in the location in which the Mini is used exceeds the applicable RF compliance level above, the Mini should be observed to verify normal operation. If abnormal performance is observed, additional measures may be necessary, such as re- orienting or relocating the Mini.
  • Page 53 Recommended separation distances between portable and mobile RF communications equipment and the Mini. The Mini is intended for use in an electromagnetic environment in which radiated RF disturbances are controlled. The customer or the user of the Mini can help prevent...

  • Page 54: Hipaa Compliance

    Teladoc Health Provider Access. The Auto Logout feature is set to log out of the Teladoc Health Provider Access when the system is inactive for 30 minutes. Also, all users should be trained to log out of Windows, iOS or the Virtual Private Network (VPN), when away from the system for any period of time.
  • Page 55 Use the microphone mute button when conversing with someone alongside the Teladoc Health Provider Access to avoid the inadvertent conferencing of patient-related conversation. The Teladoc Health Provider Access screen should be positioned to point away from public areas, so as not to be visible to a passerby. Images and Video By default, when saved, all captured images and video files are stored encrypted files;...

  • Page 56: Contact Information

    Teladoc Health 7406 Hollister Avenue, Goleta, CA  93117 Ph: +1.805.562.8686 • Fax: +1.805.562.8663 www.TeladocHealth.com InTouch Health and InTouch Technologies are now a Teladoc Health company, and InTouch Health is a registered trademark of Teladoc Health. LEARN MORE TeladocHealth.com | engage@teladochealth.com...

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