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Teladoc Health TV Pro 300 User Manual
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Teladoc Health TV Pro 300 User Manual

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Teladoc Health
TV Pro 300™
User Guide
Model/HVIN: 20-20444
P/N: MA20250.C
© Teladoc Health, Inc. All rights reserved.

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Summary of Contents for Teladoc Health TV Pro 300

  • Page 1 ® Teladoc Health TV Pro 300™ User Guide Model/HVIN: 20-20444 P/N: MA20250.C © Teladoc Health, Inc. All rights reserved.
  • Page 2 TV Pro 300 Specifications TV Pro 300 Performance Specifications TV Pro 300 Input Power Specifications Environmental Specifications RF Power Rating and Frequencies TV Pro 300 Electrical and Safety Test Standards TV Pro 300 Troubleshooting Device Cleaning Contact Information 24/7 Technical Support...
  • Page 3 Teladoc Health. Copyright information is protected under Title 17 of the United States Code. This information shall not be copied, modified, or used in any manner that violates any rights of Teladoc Health. We will strictly enforce all of our rights.
  • Page 4 Supplementary information to facilitate the operation of the system. CAUTION: Instructions for avoiding damage to the system. WARNING: Information may prove hazardous to the safety of a person near the Teladoc Health Patient Access device. Safety Symbols Symbols appearing on the Patient Access device and other equipment are defined in the table below.
  • Page 5 TUV Mark - This test mark is proof of compliance with Canadian National standards and U.S. National standards. It demonstrates an electical product has been successfully tested and certified by a Certtification Body accredited by the Standards Council of Canada (SCC) and by a Nationally Recognized Testing Laboratory (NRTL) accredited by the Occupational Safety and Health Administration (OSHA).
  • Page 6 interference in which case the user will be required to correct the interference at their own expense. Cet équipement a été testé et déclaré conforme aux limites d'un appareil numérique de classe A, conformément à la partie 15 des règles de la FCC. Ces limites sont conçues pour fournir une protection raisonnable contre les interférences nuisibles lorsque l'équipement est utilisé...
  • Page 7 Radio Equipment Directive (RED) TV Pro 300 includes wireless communication functions (e.g., Bluetooth LE, Wi-Fi and RF) in the Bluetooth remote control, Bluetooth dongle, and Wi-Fi/BT module of the main board. The RF power rating and operating frequencies are as follows: Remote control and Bluetooth dongle RF power is <2 dBm...
  • Page 8 IC Warnings English Version The device supports 5GHz U-NII 1 frequency band, which is 5.150 to 5.250 GHz. It will be restricted for indoor use only. Telehealth Communications System complies with IC radiation exposure limits set forth for a controlled environment. This equipment should be installed and operated with minimum distance of 20 cm between the radiator and your body.
  • Page 9 In the event of suspected interference from other equipment, which prevents the proper functioning of the TV Pro 300, contact Teladoc Health and discontinue use of the system until the problem can be remedied.
  • Page 10 2. Guidance and manufacturer’s declaration -electromagnetic emissions and Immunity. The TV Pro 300 is intended for use in the electromagnetic environment specified below. The customer or the user of the TV Pro 300 should assure that it is used in such an environment.
  • Page 11 The TV Pro 300 system is intended for use in the electromagnetic environment specified below. The customer or the user of the TV Pro 300 should assure that it is used in such an environment. CAUTION: An Electro Static Discharge (ESD) event may cause the system to lose functionality for a short amount of time.
  • Page 12 Immunity Test IEC 60601-1-2 Test Level Compliance Level Electromagnetic Environment - Guidance Conduced RF IEC61000-4-6 150KHz to 80MHz： 150KHz to 80MHz： Portable and mobile RF communications equipment should be 3Vrms 3Vrms used no closer to any part of the TV Pro 300, including cables, than the 6Vrms (ISM bands between) 6Vrms (ISM bands between)
  • Page 13 Table 3: Electromagnetic Immunity - Enclosure Port Immunity TV Pro 300 is intended for use in the electromagnetic environment specified below. The customer or the user of an TV Pro 300 should assure that it is used in such an environment.
  • Page 14 Recommended separation distances between portable and mobile RF communications equipment and the TV Pro 300. The TV Pro 300 is intended for use in an electromagnetic environment in which radiated RF disturbances are controlled. The customer or the user of the TV Pro 300 can help prevent electromagnetic interference by...
  • Page 15 Enabling healthcare’s only integrated virtual care platform, Teladoc Health powers virtual encounters at clinics, healthcare facilities and patient homes for an integrated experience across a multitude of use cases.
  • Page 16 Definition of “Device” Use of the word “device(s)” in this User Guide refers to Teladoc Health telehealth products, not medical devices as defined in Section 201(h) of the Federal Food, Drug, and Cosmetic Act (FD&C) Act. In addition, the term “mobile devices” refers to smartphones and tablets.
  • Page 17 Teladoc Health Telehealth Network Specifications document, please contact your local Teladoc Health Product Specialist. It is not recommended that the TV Pro 300 be shutdown, but if shut down is required, follow the procedure "TV Pro 300 Power Off Sequence" on page 22.
  • Page 18 TV Pro 300 What's in the Box TV Pro 300 device Wall mounting assembly Mounting plate (rectangular piece) Mounting bracket 2 anchors (2 short slots) 2 Allen keys (1 long slot) Screws 24/7 Technical Support - 16 - +1 (877) 484-9119...
  • Page 19 Remote control Holster 2x AAA batteries 2 screws for mounting the holster Cables HDMI cable Power cable Quick reference guide QR code to the full User Guide TV Pro 300 Front View 24/7 Technical Support - 17 - +1 (877) 484-9119...
  • Page 20 NOTES: The remote control has braille near selected buttons for accessibility. The remote control comes already paired with the TV Pro 300. The microphone is located on the top curved surface of the remote control. 24/7 Technical Support...
  • Page 21 CAUTION: Replace remote control batteries when the remote's LED flashes alternating blue and orange 10 times when a key is pressed. Remote Control Locator "TV Pro 300 Settings Menu" on page 28 TV Pro 300 Wi-Fi Connection Setup NOTES: Advanced Wi-Fi set up should be done only by a trained technician.
  • Page 22 24/7 Technical Support - 20 - +1 (877) 484-9119...
  • Page 23 24/7 Technical Support - 21 - +1 (877) 484-9119...
  • Page 24 TV Pro 300 Power On Sequence 1. Connect the TV Pro 300 to a power outlet. 2. Connect the TV Pro 300 to a display using the HDMI cable. The TV Pro 300 will automatically power on. 3. Log in to the runtime account.
  • Page 25 TV Pro 300 Wall Mounting Instructions NOTES: Mount near the television. Mount away from noisy areas such as air vents and ventilators. Tools Needed: Phillips head screwdriver Electric drill 24/7 Technical Support - 23 - +1 (877) 484-9119...
  • Page 26 Step Action Image Place adhesive-backed template in desired mounting location and, utilizing the provided drill bit, drill 2 openings in the locations marked in the template. Insert the provided wall anchors in the openings drilled on the template. Once anchors are installed, use a Philips head screwdriver to expand the locking features on other side of drywall (not visible).
  • Page 27 Step Action Image Mount bracket to wall. Ensure locating pins face upward and flat side of bracket faces the wall like shown in the image. Mount device to wall mount bracket using 1/4-20 flat head screws. Use pan/tilt capabilities of wall mount to ease installation of screws.
  • Page 28 Step Action Image Secure bracket using two M4 screws provided. 24/7 Technical Support - 26 - +1 (877) 484-9119...
  • Page 29 4. Connect the TV Pro 300 to the wall Ethernet port or use Wi-Fi. The TV Pro 300 will automatically power on and log in to the runtime account. The Teladoc Health application will start automatically as shown by the screensaver.
  • Page 30 TV Pro 300 Settings Menu On the remote control, simultaneously press áâ to show the Settings menu. The user can use áâ navigate and to select from the four options. About this device Shows the status and various support information about the device.
  • Page 31 Navigate to: A sound will play on the remote control and the button will change to: Network Shows the hospital internet connectivity and allows the user to run a checkup on the Teladoc Health network status. Stethoscope Allows the user to connect and select a Bluetooth stethoscope if needed.
  • Page 32 After selecting Default camera position, the user will first see Fixed camera view. With the TV Pro 300 wall mounted, previewing the Fixed camera view (denoted as Wide Angle) will allow the user to adjust the tilt of the mount if needed.
  • Page 33 TV Pro 300 PTZ Camera Settings The user can select the shutter icon on the bottom right corner to reveal the six buttons relating to the PTZ camera. Button Function Home preview Allows the user to preview the home position, which is the camera position during a virtual session.
  • Page 34 Set sleep Allows the user to set the sleep camera position. When this button is pressed, a message will inform the user how to set that with the position remote control. Reset Reset positions the PTZ camera. Reboot Reboot camera PTZ camera – cycles the PTZ camera's power. 24/7 Technical Support - 32 - +1 (877) 484-9119...
  • Page 35 Privacy Mode With privacy mode enabled, physicians and care teams can request a visit with audio only and have the option to establish a video connection with the patient after receiving verbal approval to connect. The inpatient care experience ensures patient privacy by allowing the patient to verbally accept or decline a virtual visit request.
  • Page 36 Request a Virtual Nurse Television Status Television Is Off Go to the Virtual Nurse home screen, from the remote control: 1. Press OK. 2. Press the Home button. Entertainment Media Is On Press the Home button on the remote control to open the Virtual Nurse home screen. Request a Virtual Nurse 1.
  • Page 37 Request sent From the Request Sent screen, the options to Cancel request Watch TV are available by using the remote control. Watch TV Select Watch TV using the navigation buttons on the remote control, then press OK. The Switching to TV screen will display. NOTE: While watching TV, press the Home button on the remote control to return to the Request Sent screen.
  • Page 38 Cancel Virtual Nurse Request From the Request Sent screen: 1. Use the navigation keys on the remote control to select Cancel request. 2. Press OK on the remote control. 3. Use the remote control to confirm request cancellation. 24/7 Technical Support - 36 - +1 (877) 484-9119...
  • Page 39 cancel: Returns to Request video call screen. No, don't cancel: Returns to the Request sent screen. Virtual Nurse Call When the Virtual Nurse call is getting ready to begin, the following screen will display. NOTE: The call is automatically placed in Privacy Mode with the patient-side camera turned off. 24/7 Technical Support - 37 - +1 (877) 484-9119...
  • Page 40 Press OK on the remote control to turn on the patient-side camera or tell the virtual nurse the camera can now be turned on. NOTE: The camera icon will disappear when the patient-side camera is active. Active Virtual Nurse Video Call The following screen displays when the call is ended.
  • Page 41 Active Session Screen Navigation When a Virtual Care session is in progress, a toolbar similar to the one below is displayed. NOTE: If the device does not have a touchscreen, either a Bluetooth or USB keyboard can be attached to the device and used to select any of the below options. Icon Function Volume control:...
  • Page 42 Device Audio and Video Mute The video can be paused by either the remote specialist or on the patient-side device. Practitioner Mute Icons Device Mute Icons 24/7 Technical Support - 40 - +1 (877) 484-9119...
  • Page 43 TV Pro 300 Specifications 24/7 Technical Support - 41 - +1 (877) 484-9119...
  • Page 44 When Wall Mounted 24/7 Technical Support - 42 - +1 (877) 484-9119...
  • Page 45 Wireless Network Bluetooth 4.1 Wired Network 2x Gigabit Ethernet Service Life-cycle 8 years at minimum SPDIF SPDIF optical audio port is for technical use by authorized personnel trained by Teladoc Health. 24/7 Technical Support - 43 - +1 (877) 484-9119...
  • Page 46 TV Pro 300 Input Power Specifications Voltage 100-240 VAC Frequency 50/60 Hz Current 2.0 A 24/7 Technical Support - 44 - +1 (877) 484-9119...
  • Page 47 Environmental Specifications Operating: Designed to operate in an indoor environment suitable for human personnel. (10° to 35°C, 30% to 75% RH, 700 hPa to 1,013 hPa) from 0 to 10,000 ft (3,048 m) Non-operating: Designed to travel to installations in commercial and cargo airliners and standard ground transportation. (0° to +50°C, 10% to 95% RH, 700 hPa to 1,013 hPa) from 0 to 10,000 ft (3,048 m) 24/7 Technical Support - 45 -...
  • Page 48 RF Power Rating and Frequencies Remote Control and Bluetooth Dongle RF power is <2 dBm, and the distance between antenna and human is >1 mm separation, thus TV Pro 300 remote control does not need to be tested to SAR standard RF operating frequency: 2402-2480 MHz Intel AX210 on i3 Board RF power is <20 dBm.
  • Page 49 TV Pro 300 Electrical and Safety Test Standards Electrical Equipment Test Standards Standard Standard field Certificate Detail Standards Category Safety IEC 62368-1:2014 and IEC 62368-1:2018; (will issue CB in both versions) Video system: Article 3.1a_Health: EN 50663:2017, EN 50665:2017 Article 3.1b_EMC: EN 55032:2015/A11:2020, EN 55035:2017/A11:2020, EN 301 489-1V2.2.3(2019-11)
  • Page 50 Medical Equipment Test Standards IEC 60601-1-2:2014/AMD1:2020, EN 60601-1-2:2015/A1:2021 Medical EMC EMC CNAS test report only (for audio system & remote control ) CISPR 11:2015+AMD1:2016+AMD2:2019 EN 55011:2016/A2:2021 IEC60601-1:2005+A1:2012+A2:2020 Medical Safety Safety test report EN60601-1:2006+A1:2013+A12:2014+A2:2021 1. RED: Radio Equipment Directive 2014/53/EU 2. ErP: Energy-Related Products 3.
  • Page 51 Call Teladoc Health Assistance Center to verify the display is set to the HDMI input that corresponds to where the TV Pro 300 is connected to the display. Verify the TV Pro 300 is plugged in fully to the HDMI input. If using the HDMI extension cable, verify both ends are properly connected.
  • Page 52 (follow product label for use dilution) WARNINGS: Do not attempt to open or remove any parts of the TV Pro 300. N'essayez pas d'ouvrir ou de retirer des pièces du TV Pro 300. Do not remove any covers to reduce the risk of electric shock. There are no user-serviceable components inside.
  • Page 53 Do not wear product-contaminated clothing for prolonged periods. Ne pas porter de vêtements contaminés par le produit pendant des périodes prolongées. Always follow manufacturer’s instructions on product labels when mixing chemicals. Suivez toujours les instructions du fabricant sur les étiquettes des produits lorsque vous mélangez des produits chimiques.
  • Page 54 Keep the device from moisture and extreme temperatures. Avoid excess solution that could enter the device through its openings. NOTE: Refer to the TV manufacturer for details about cleaning the TV attached to the TV Pro 300. Pre-cleaning 1. Contact Teladoc Health Technical Support (TAC) at TAC@teladochealth.com or +1 (877) 484-9119 before powering down the device so they can pause monitoring the device.
  • Page 55 Post-cleaning 1. Power on the TV Pro 300. 2. Contact Technical Support (TAC) to let them know cleaning is complete so they can resume monitoring the device. 24/7 Technical Support - 53 - +1 (877) 484-9119...
  • Page 56 TeladocHealth.com | engage@teladochealth.com About Teladoc Health Teladoc Health is the global virtual care leader, helping millions of people resolve their healthcare needs with confidence. Together with our clients and partners, we are continually modernizing the healthcare experience and making high-quality healthcare a reality for more people and organizations around the world.

This manual is also suitable for:

20-20444