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Teladoc Health Lite 4 User Manual

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P/N: MA-20081.H
© Teladoc Health, Inc. All rights reserved.
Teladoc Health
Lite
User Guide
4 & 4.5
®
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Summary of Contents for Teladoc Health Lite 4

  • Page 1 Teladoc Health ® Lite 4 & 4.5 ® User Guide P/N: MA-20081.H © Teladoc Health, Inc. All rights reserved.

  • Page 2: Table Of Contents

    Safety Instructions ....................5 Virtual Care System ....................11 Intended Application ....................12 Lite 4 and Lite 4.5 Anatomy and Components ..............13 Lite 4 and Lite 4.5 Information Screen ................14 Lite 4 and Lite 4.5 Features ..................15 Lite 4 and Lite 4.5 Wi-Fi Connection Setup ................

  • Page 3: Copyrights

    Teladoc Health. Copyright information is protected under Title 17 of the United States Code. This information shall not be copied, modified, or used in any manner that violates any rights of Teladoc Health. We will strictly enforce all of our rights.

  • Page 4: Definition Of "Device

    Definition of “Device” Use of the word “device(s)” in this User Guide refers to Teladoc Health telehealth products, not medical devices as defined in Section 201(h) of the Federal Food, Drug, and Cosmetic Act (FD&C) Act. In addition, the term “mobile devices” refers to smartphones and tablets.

  • Page 5: Safety Instructions

    The types of safety instructions are: NOTE: Supplementary information to facilitate the operation of the system. WARNING: Information may prove hazardous to the safety of a person near the Teladoc Health Patient Access device. CAUTION: Instructions for avoiding damage to the system.
  • Page 6 Consult Operator's Manual: Operating Instructions are contained in a separate instruction manual. Do not push or lean: Do not push on cart when it is prevented from lateral movement by an obstruction. CE Label: On commercial products, the letters CE mean that the manufacturer or importer affirms the good's conformity with European health, safety and environmental protection standards.

  • Page 7: Electromagnetic Compatibility - Guidance And Manufacturer's Declaration

    The Lite 4 and Lite 4.5 are intended for use in the electromagnetic environment specified below. The customer or the user of the Lite 4 and Lite 4.5 should assure that it is used in such an environment. Emissions Test...
  • Page 8 Table 2: Electromagnetic Immunity The Lite 4 and Lite 4.5 systems are intended for use in the electromagnetic environment specified below. The customer or the user of the Lite 4 and Lite 4.5 should assure that they are used in such an environment.
  • Page 9 FM radio broadcast, and TV broadcast cannot be predicted theoretically with accuracy. To assess the electromagnetic environment due to fixed RF transmitters, an electromagnetic site survey should be considered. If the measured field strength in the location in which the Lite 4 and Lite 4.5 are used exceeds the applicable RF compliance level above, the Lite 4 and Lite 4.5 should be observed to verify normal operation.
  • Page 10 Lite 4 and Lite 4.5. The Lite 4 and Lite 4.5 are intended for use in an electromagnetic environment in which radiated RF disturbances are controlled. The customer or the user of the Lite 4 and Lite 4.5 can help prevent electromagnetic interference by maintaining a minimum distance between portable and mobile RF communications equipment (transmitters) and the Lite 4 / Lite 4.5 as recommended below,...

  • Page 11: Virtual Care System

    Enabling healthcare’s only integrated virtual care platform, Teladoc Health powers virtual encounters at clinics, healthcare facilities and patient homes for an integrated experience across a multitude of use cases.

  • Page 12: Intended Application

    Intended Application The Lite 4 and Lite 4.5 are intended to provide high quality Privacy compliant audio and video sessions between a provider and a patient over the Teladoc Health Telehealth Network in a variety of clinical environments.

  • Page 13: Lite 4 And Lite 4.5 Anatomy And Components

    Used for conversations requiring privacy or intelligibility in loud environments. Device Nameplate Nameplate detailing the device's serial number and regulatory information. Speakers Used during sessions to hear the person connected to the device. Only available on Lite 4; not available on Lite 4.5...

  • Page 14: Lite 4 And Lite 4.5 Information Screen

    Lite 4 and Lite 4.5 Information Screen Select the icon to display the Diagnostic Information for the Lite 4 / Lite 4.5. Select the icon to display the Diagnostic Information for the Lite 4 / Lite 4.5.

  • Page 15: Lite 4 And Lite 4.5 Features

    Lite 4 and Lite 4.5 Features Adjusting the Head Height on a Lite 4 / Lite 4.5 The Lite 4 / Lite 4.5 head can be placed between 64.5" and 85.5" off the floor by raising or lowering the head up or down to the desired height.
  • Page 16 Moving the Lite 4 and Lite 4.5 The Lite 4 / Lite 4.5 is designed to be moved by hospital staff into a broad array of locations such as clinics, emergency rooms, rural hospitals, long-term care communities and more. The requirement for operation is a...
  • Page 17 Lite 4 and Lite 4.5 Main Power - Recharging NOTE: Teladoc Health recommends keeping the Lite 4 / Lite 4.5 plugged in at all times, so that it is ready for use and also to maintain battery health The battery charge indicator is located on the Lite 4 / Lite 4.5 on the side of the storage...
  • Page 18 WARNINGS: • If the power plug is damaged, the Lite 4 or Lite 4.5 can be operated on battery. Please report this to the Teladoc Technical Service team immediately for repair. • The Lite 4 contains a sealed, rechargeable lead-acid AGM type battery. Please keep the Lite 4 plugged in as often as possible to avoid deep discharges which will shorten the battery life.
  • Page 19 Lite 4 and Lite 4.5 Head Display The Lite 4 / Lite 4.5 is equipped with a touchscreen. This allows the user to access the many features available on the Lite 4 / Lite 4.5. For example: • Check device status •...
  • Page 20 Out of Session Screen Navigation When the Lite 4 / Lite 4.5 is not actively connected to the Provider Access Software, it is considered idle, and an animation will be displayed. NOTE: Screensavers chosen by the customer may optionally be shown; to do so, consult your Teladoc Health representative or Technical Support.
  • Page 21 Icon Function Settings • Wifi Setup - allows user to establish a WiFi connection on the Lite 4 / Lite 4.5. • Network Check - runs a diagnostic of the current network connection. • Bluetooth Setup - allows user to connect or remove Bluetooth devices to the Lite 4 / Lite 4.5.
  • Page 22 Lite 4 and Lite 4.5 Settings Screens Tap the screen and then tap the Settings icon...
  • Page 23 Lite 4 and Lite 4.5 Wi-Fi Connection Setup Screen "Lite 4 Wi-Fi Connection Setup" on page 40...
  • Page 24 Device Network Checkup The Network Checkup screen runs and displays the results of a test of the device's current network connection. • The checkup will automatically run when the screen opens. • A green checkmark appears for each past item. •...
  • Page 25 Stethoscope Setup The Stethoscope Setup settings screen allows the user to select the optional third-party stethoscope during a virtual encounter. See the document section on "Stethoscopes" on for more details.
  • Page 26 Device Session Start Sound The Session Start Sound settings screen allows the user to change start sound volume on the device at the start of a virtual encounter.
  • Page 27 Date and Time Settings Screen The Date and Time settings screen allows the user to change how and if time is displayed on the device.
  • Page 28 Device Cleaning Mode The Lite 4 / Lite 4.5 has a screen-cleaning mode, so that no functionality is inadvertently called upon when cleaning. • See "Cleaning and Maintenance" on page 56 for more details. Tap Settings > Cleaning Mode , to disable the screen for 30-seconds to allow cleaning.
  • Page 29 Device Settings - More Options From the Settings screen, select the icon to display additional device settings. Hide Hides the In-Session controls on the bottom of the screen. In-Session Controls While in-session, use the icon to un-hide the In-Session Controls. See "Active Session Screen Navigation"...
  • Page 30 Privacy Mode Toggle The Privacy Mode can be toggled on or off in the device's More Options screen from the Settings screen. To toggle the Privacy Mode on or off: 1. Select the Settings icon to open the Settings screen. 2.
  • Page 31 Active Session Screen Navigation When a Virtual Care session is in progress, a toolbar similar to the one below is displayed. Icon Function Volume control: Move slider to adjust device's volume. Mute the local volume by dragging the slider to the left or pressing the left-most speaker icon.

  • Page 32: Privacy Mode

    Device Audio and Video Mute The video can be paused by either the remote specialist or on the patient-side device. Practitioner Mute Icons Device Mute Icons Privacy Mode With privacy mode enabled, physicians and care teams can request a visit with audio only and have the option to establish a video connection with the patient after receiving verbal approval to connect.
  • Page 34 The icon changes to • Activating the Privacy Handset deactivates the Lite 4's / Lite 4.5’s main speakers and microphone. NOTE: The provider has the ability to deactivate the Privacy Handset and reactivate the Lite 4's and Lite 4.5’s main speakers and microphone.
  • Page 35 Privacy Handset. • The icon changes to • The Lite 4's / Lite 4.5’s main speakers and microphone will again be active. NOTE: The provider also has the ability to activate the Privacy Handset from their Provider Access Software.
  • Page 36 † HDMI input and output ports are only available on Lite 4 and not available on Lite 4.5 NOTE: If you wish to view streaming video from external inputs in 720p HD quality, please ask Technical Support to configure the bandwidth settings on your account.
  • Page 37 CAUTION: Adding third party software or hardware to the Lite 4 / Lite 4.5 may cause it to malfunction or operate erratically; excluding those devices designed for connection through existing hardware ports. Teladoc Health does not support the addition of third party software or hardware to the Lite 4 / Lite 4.5.
  • Page 38 AC outlet and allow the system to charge for at least 6 hours to reach a full charge. 4. Power on the Teladoc Health Lite 4 / Lite 4.5 by pressing the power button located on the back of the head.
  • Page 39 Lite 4 and Lite 4.5 Power Off Follow these steps to power off a Lite 4 / Lite 4.5: 1. Press power button on back of the head. 2. Confirm the power off with Teladoc Health Patient Access Software by pressing power button a second time.

  • Page 40: Lite 4 And Lite 4.5 Wi-Fi Connection Setup

    Lite 4 and Lite 4.5 Wi-Fi Connection Setup NOTE: Advanced Wi-Fi set up should be done only by a trained technician. 1. Press "Ctrl - Shift - Space" on the keyboard to bring up Debug mode. 2. Click the "X" at the top-right of the window to close the Robot software.

  • Page 43: Request A Service From An Teladoc Health Device

    Request a Service from an Teladoc Health Device Some Lite 4 devices are configured to allow the user to request a consultation with a medical specialist. Requesting a Consult from a Lite 1. Tap anywhere on the screen to access the available services and providers.
  • Page 44 2. Select the specialty from the available list. • A status screen displays 3. Enter the patient's name or ID.
  • Page 45 4. Select Continue. 5. Select one or more reasons.
  • Page 46 The screen will change when the specialist connects to the device.

  • Page 47: Stethoscopes

    Stethoscopes The Lite 4 and Lite 4.5 do not have built-in integrated stethoscopes. However select 3 party stethoscopes can be used with the device over Bluetooth. It is recommended that only stethoscopes purchased by Teladoc Health be used. Instructions on pairing a Bluetooth stethoscope with the Lite device are included in the stethoscope...

  • Page 48: Patient Access Device - Error Messages

    Patient Access Device - Error Messages These text messages may appear in the lower right of the Lite 4's and Lite 4.5’s Display. Message Explanation Action “Internet connection Very high round-trip latency at Provider Access These error messages represent failure.” “Internet or Patient Access Device.

  • Page 49: Cleaning And Maintenance

    Cleaning and Maintenance Device Cleaning Approved Cleaners The following disinfectants have been tested for compatibility with Teladoc Health devices: • PDI Bleach Wipes • OxyCide • Ethyl Alcohol • Isopropyl Alcohol • Sodium Hypochlorite (5.25%-6.15% household bleach diluted 1:500 provides >100 ppm available chlorine) •...
  • Page 50 Avoid excess solution that could enter the device through its openings. Pre-cleaning 1. Contact Teladoc Health Technical Support (TAC) at TAC@teladochealth.com or +1 (877) 484-9119 before powering down the device so they can pause monitoring the device. 2. Wear gloves.

  • Page 51: Maintenance And Inspection

    Maintenance and Inspection Lite 4 Maintenance The Lite 4 / Lite 4.5 contains no user serviceable parts and requires no maintenance. For further information regarding preventive maintenance, maintenance or assistance with troubleshooting, customers should contact Teladoc Health Technical Support at +1 (877) 484-9119.

  • Page 52: Lite Installation

    6 hours to reach a full charge for the Lite 4 and at least 3 hours for a full charge for the Lite 4.5. 4. Power on the Lite 4 / Lite 4.5 by pressing the power button located on the back of the head.

  • Page 53: Network Configuration

    Configuring the Lite 4 and Lite 4.5 Wireless Connection The Lite Control Core uses a Windows computing environment and a wireless network card. For the Lite 4 / Lite 4.5, basic Wireless Network connections can be made using the touchscreen, under Settings.

  • Page 54: Network Installation

    Network Installation...

  • Page 55: Lite 4 And 4.5 Technical Specifications

    802.11 ac/a/b/g/n Bluetooth 4.1 + HS Gigabit Ethernet Battery Life Lite 4: 5 hours (depending on use) Lite 4.5: 6 hours (depending on use) Charging Time Lite 4: 6 hours to 100% charge Lite 4.5: 3 hours to 100% charge...
  • Page 56 50/60 Hz Current 6.5 Amps Lite 4 and Lite 4.5 Classification Lite 4 / Lite 4.5 - Class I, Type B, Continuous Operation Medical Electrical Equipment Test Standards • IEC 60601-1-2:2014 Ed.4 Medical Electrical Equipment - Part 1-2: General Requirements for Safety - Collateral Standard: Electromagnetic Compatibility - Requirements and Tests •...
  • Page 57 Information and Communication Technology Equipment Test Standards (Applies to Lite 4 only) • IEC 60950-1:2005 (Second Edition) + A1:2009 + A2:2013 Information Technology Equipment - Safety - Part 1: General requirements • IEC 62368-1: 2014 Ed.2 +C1 Audio/Video, Information And Communication Technology Equipment - Part 1: Safety Requirements •...
  • Page 58 • EN 61000-4-11:2004 EMC - Part 4.11: Testing and measurement techniques - Voltage dips, short interruptions and voltage variations immunity test • CSA C22.2#62368-1:2014 Ed.2 Audio/Video, Information And Communication Technology Equipment - Part 1: Safety Requirements • IEC 60065:2014 (Eighth Edition) Audio, video and similar electronic apparatus - Safety requirements •...
  • Page 59 Lite 4 and Lite 4.5 Environmental Specifications Operating: Designed to operate in an indoor environment suitable for human personnel. (10° to 35° C, 30 to 75% RH, 700 hPa to 1,065 hPa) Non-operating: Designed to travel to installations in commercial and cargo airliners and standard ground transportation.

  • Page 60: Contact Information

    Learn More About Teladoc Health Teladoc Health is the global virtual care leader, helping millions of people resolve their healthcare needs with confidence. Together with our clients and partners, we are continually modernizing the healthcare experience and making high-quality healthcare a reality for more people and organizations around the world.

This manual is also suitable for:

Lite 4.5

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