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Summary of Contents for Teladoc Health TV Pro One
- Page 1 Teladoc Health™ TV Pro One™ User Guide P/ N: MA-20249-001 © Teladoc Health, Inc. All rights reserved.
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Page 2: Table Of Contents
TV Pro One V2 Specifications Wall Mounted Tabletop TV Pro One Specifications Wall Mounted Tabletop TV Pro One Wall Mounting Tools Needed Parts Included Mounting Instructions TV Pro One Hardware Setup TV Pro One Wi-Fi Connection Setup Advanced Wi-Fi Setup - i -... - Page 3 WPA2-Enterprise - (Wi-Fi Protected Access for Enterprise) OUT OF SESSION SCREEN NAVIGATION PTZ Camera Basic Settings Update PTZ Camera Basic Settings TV Pro One Settings Screens TV Pro One Wi-Fi Connection Screen Device Settings Bluetooth Setup Stethoscope Setup Audio/ Video Wizard Running the Audio/ Video Wizard...
- Page 4 DEVICE AUDIO AND VIDEO MUTE Practitioner Mute Icons Device Mute Icons POWERING OFF THE TV PRO ONE Powering Off All TV Pro One DEVICE CLEANING Approved Cleaners Pre-Cleaning Cleaning Instructions PCP-USB STETHOSCOPE PCP-USB Stethoscope Kit Components PCP-USB Stethoscope Operation Cleaning, Preventive Inspection, Maintenance and Calibration...
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Page 5: Copyrights
Teladoc Health. Copyright information is protected under Title 17 of the United States Code. This information shall not be copied, modified, or used in any manner that violate any rights of Teladoc Health. -
Page 6: Safety Instructions
Safety Instructions Users of the system require clinical judgment and experience to review and interpret the patient data transmitted. Notes, Cautions, and Warnings The types of safety instructions are: NOTE: Supplementary information to facilitate the operation of the system. CAUTION: Instructions for avoiding damage to the system. WARNING: Information may prove hazardous to the safety of a person near the Teladoc Health Patient Access device. -
Page 7: Virtual Care System
Enabling healthcare’s only integrated virtual care platform, Teladoc Health powers virtual encounters at clinics, healthcare facilities, and patient homes for an integrated experience across a multitude of use cases. -
Page 8: Patient Access Devices Overview
Patient Access Devices Overview Use of the word "device(s)" in this User Guide refers to Teladoc Health telehealth products, not medical devices as defined in Section 201(h) of the FD&C Act. In addition, the word "mobile devices" refers to smartphones and tablets. -
Page 9: Tv Pro One Overview
The TV Pro One is a telehealth solution, providing your practitioners and patients a gateway to the world’s most reliable, secure, and easy-to-use telehealth experience. The TV Pro One enables you to quickly scale your virtual footprint across the full continuum of patient care, and can be used with any existing HDMI-enabled TV or monitor. -
Page 10: Available Models And Component Requirements
Available Models and Component Requirements Available Models TV Pro One TV Pro One V2 Included Components NUC V2 NUC V1 Teladoc Health 10x Night Vision Camera (includes customized firmware to support Box Zoom) HDMI CEC Switch Fone540 Speakerphone Phoenix Spider Speakerphone Wireless Bluetooth Keyboard... -
Page 11: System Requirements Tv Pro One
System Requirements TV Pro One Display HDMI input enabled Keyboard & Mouse Bluetooth or USB Wi-Fi or Ethernet Access to a trusted Wi-Fi network or LAN network. - 7 -... -
Page 12: Before You Begin
If you do not have the Telehealth Network Specifications document, please contact your local Teladoc Health Product Specialist. It is not recommended that the TV Pro One be shut down, but if shut down is required, follow the procedure "Powering Off the TV Pro One"... -
Page 13: Tv Pro One
TV Pro One TV Pro One Overview TV Pro One is an integrated telehealth product that allows for a 2-way virtual consult through the television. Equipped with a night vision camera, remote physicians can clearly examine the patient at any time of the day. -
Page 14: Tv Pro One V2
TV Pro One V2 TV Pro One V2 Specifications Wall Mounted - 10 -... -
Page 15: Tabletop
Tabletop - 11 -... -
Page 16: Tv Pro One Specifications
TV Pro One Specifications Wall Mounted - 12 -... -
Page 17: Tabletop
Tabletop - 13 -... -
Page 18: Tv Pro One Wall Mounting
TV Pro One Wall Mounting NOTES: Mount with the camera below the speaker, for optimal range of viewing. Mount near the television. Mount away from noisy areas such as air vents, ventilators. Tools Needed Pencil Phillips head screwdriver Electric drill... - Page 19 1/ 4-20 by 2 1/ 8 Drywall Anchor M6 Socket Head Cap Screw by 35mm Long Allen Wrench for M6 Socket Head Cap Screws - 15 -...
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Page 20: Mounting Instructions
Mounting Instructions Step Action Image a. Draw a vertical line on desired surface using a level. b. Align the left or right edge of the Mounting Template (Part B) with the line and apply it to the wall. c. Drill three holes through each center mark (+) using a 7/ 16-inch drill bit (Part D). -
Page 21: Tv Pro One Hardware Setup
1. Connect the TV Pro One to a power outlet after mounting the TV Pro One. 2. Wait for the TV Pro One's PTZ camera to stop moving before connecting TV Pro One's HDMI cable to an available HDMI port on the television. -
Page 22: Tv Pro One Wi-Fi Connection Setup
TV Pro One Wi-Fi Connection Setup NOTES: The Teladoc Health software allows access to basic Wi-Fi networks with available SSIDs. If more advanced settings are needed, following the instructions for "Advanced Wi-Fi Setup" below. Advanced Wi-Fi set up should be done only by a trained technician. - Page 23 3. Click on any networks listed and choose Forget 4. Click the back arrow at the top-left of the screen after all networks are removed, 5. Scroll down the Wi-Fi page until you see Network and Sharing Center, then click on that link 6.
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Page 24: Wpa2 Psk - (Wi-Fi Protected Access 2 With Pre Shared Key)
8. Type in the network name 9. Choose the correct security type WPA2 PSK - (Wi-Fi Protected Access 2 with Pre Shared Key) 1. Type in the password when prompted 2. Ensure Start this connection automatically is checked WPA2-Enterprise - (Wi-Fi Protected Access for Enterprise) 1. - Page 25 3. Click the Security 4. Click Settings 5. Uncheck Verify the server's identity by validating the certificate 6. Click 7. Click - 21 -...
- Page 26 8. Click Change connection settings 9. Click the Security 10. Click Advanced settings 11. Check the box for Specify authentication mode - 22 -...
- Page 27 12. Choose User authentication in the drop-down menu - 23 -...
- Page 28 13. Choose Save credentials 14. Type in the username and password and click - 24 -...
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Page 29: Out Of Session Screen Navigation
Out of Session Screen Navigation When the TV Pro One is not actively connected to the Provider Access Software, it is considered idle, and an animation will be displayed. NOTE: Screensavers chosen by the customer may optionally be shown; to do so, consult your Teladoc Health representative or Technical Support. -
Page 30: Update Ptz Camera Basic Settings
Update PTZ Camera Basic Settings Button Function Home Point the PTZ camera to the preset Home location. Set Home Position Set the Home location for the PTZ camera. Sleep Point the PTZ camera to the preset Sleep location Set Sleep Position Set the Sleep location for the PTZ ... -
Page 31: Tv Pro One Settings Screens
TV Pro One Settings Screens - 27 -... -
Page 32: Tv Pro One Wi-Fi Connection Screen
Wifi Setup screen allows you to connect your device to any available Wi-Fi networks. "TV Pro One Wi-Fi Connection Setup" on page 18 for more details. CAUTION: Guest, Staff, and VIP type networks are not suitable for connection of a third-party medical device peripheral. -
Page 33: Device Settings Bluetooth Setup
Device Settings Bluetooth Setup Use to connect or disconnect Bluetooth devices to the TV Pro One. - 29 -... -
Page 34: Stethoscope Setup
Stethoscope Setup Stethoscope Setup settings screen allows the user to select the optional third-party stethoscope during a virtual encounter. "PCP-USB Stethoscope" on page 50 for more details. - 30 -... -
Page 35: Audio/Video Wizard
3. Click the AV Wizard icon ( 4. Click Begin Setup when the Audio/ Video Wizard welcome screen appears. 5. Select the webcam attached to the TV Pro One from the Select Camera drop-down. 6. Click Next. 7. Select the microphone attached to the TV Pro One from the Select Sound Input Device drop-down on the Microphone Setup page, if not already selected. - Page 36 8. Speak normally to test the microphone and to ensure the microphone picks up your voice. The audio bar will fluctuate to indicate voice detection. 9. Click Next. 10. Select the speakers being used with the TV Pro One from the Select Sound Output Device drop-down on the Speakers Setup page, if not already selected.
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Page 37: Device Session Start Sound
Device Session Start Sound The Session Start Sound settings screen allows the user to change start sound volume on the device at the start of a virtual encounter. - 33 -... -
Page 38: Hdmi Cec Controls Setting Screen
The HDMI CEC Controls settings screen allows the user to select the default HDMI port on the TV for when the TV Pro One is in session and when it is out of session and idle. There is also the option to allow the TV ... -
Page 39: Date And Time Settings Screen
Date and Time Settings Screen The Date and Time settings screen allows the user to change how and if time is displayed on the device. - 35 -... -
Page 40: Device Settings - More Options
Shows the device's location in the upper-left corner of the screensaver screen. Disable User Input Disables all user input on the TV Pro One. User can still access settings to reen- able user input. Please keep this device on at all times... -
Page 41: Privacy Mode
Privacy Mode With privacy mode enabled, physicians and care teams can request a visit with audio only and have the option to establish a video connection with the patient after receiving verbal approval to connect. The inpatient care experience ensures patient privacy by allowing the patient to verbally accept or decline a virtual visit request. -
Page 42: Request A Virtual Nurse
Request a Virtual Nurse Television Status Television is Off Go to the Virtual Nurse home screen, from the remote control: 1. Press OK, 2. Press the Home button. Entertainment Media is On Press the Home button on the remote control to open the Virtual Nurse home screen. Request a Virtual Nurse 1. -
Page 43: Request Sent
Request Sent From the Request Sent screen, the options to Cancel request Watch TV are available by using the remote control. Watch TV Select Watch TV using the navigation buttons on the remote control, then press OK. The Switching to TV screen will display. NOTE: While watching TV ... -
Page 44: Cancel Virtual Nurse Request
Cancel Virtual Nurse Request From the Request Sent screen, 1. use the navigation keys on the Remote Control to select Cancel request. 2. Press OK on the Remote Control. 3. Use the Remote Control to confirm request cancellation. - 40 -... -
Page 45: Virtual Nurse Call
Yes cancel - Returns to Request video call screen. No, don't cancel - Returns to the Request sent screen. Virtual Nurse Call When the Virtual Nurse call is getting ready to begin, the following screen will display. NOTE: The call is automatically placed in Privacy Mode with the patient side camera turned off. -
Page 46: Active Virtual Nurse Video Call
Press OK on the remote control to turn on the patient side camera or tell the virtual nurse the camera can now be turned on. NOTE: The camera icon will disappear when the patient side camera is active. Active Virtual Nurse Video Call The following screen displays when the call is ended. - Page 47 - 43 -...
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Page 48: Active Session Screen Navigation
Active Session Screen Navigation When a Virtual Care session is in progress, a toolbar similar to the one below is displayed. NOTE: If the device does not have a touch-screen, either a Bluetooth or USB keyboard can be attached to the device and used to select any of the below options. Icon Function Mutes the device's microphone, tap again to un-mute. -
Page 49: Device Audio And Video Mute
Device Audio and Video Mute The video can be paused by either the practitioner or on the device. Practitioner Mute Icons Device Mute Icons - 45 -... -
Page 50: Powering Off The Tv Pro One
Powering Off the TV Pro One There is no need to power OFF the TV Pro One if simply turning off the display. NOTE: This process needs to be done if moving the TV Pro One to a different display or location. -
Page 51: Device Cleaning
(follow product label for use dilution) WARNINGS: Do not attempt to open or remove any parts of the TV Pro One. Do not remove any covers to reduce the risk of electric shock. There are no user- serviceable components inside. -
Page 52: Pre-Cleaning
NOTE: Refer to the TV manufacturer for details about cleaning the TV attached to the TV Pro One Pre-Cleaning 1. Contact Teladoc Health Technical Support (TAC) at TAC@ teladochealth.com or +1 (877) 484-9119 before powering down the device so they can pause monitoring the device. 2. Wear gloves. - Page 53 1. Power on the TV Pro One. 2. Contact Technical Support (TAC) to let them know cleaning is complete so they can resume monitoring the device. - 49 -...
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Page 54: Pcp-Usb Stethoscope
NOTE: For more information regarding the RNK-PCP USB Stethoscope, see the manufacturer's web site: https:/ / rnkproducts.com/ telemedicine-stethoscopes/ PCP-USB Stethoscope Kit Components PCP-USB stethoscope has been verified to function with all Windows based Teladoc Health Devices. Stethoscope chest piece PCP-USB Stethoscope Operation The Stethoscope chest piece is applied to a patient by hospital staff following the physician’s... -
Page 55: Troubleshooting
HDMI input that corresponds to where the TV Pro One is connected to the display. Verify the TV Pro One is plugged in fully to the HDMI input. If using the HDMI extension cable, verify both ends are properly connected. - Page 56 1. Pair Bluetooth Keyboard to TV Pro One. 2. Turn ON Bluetooth Keyboard/ Mouse by sliding the power switch on the left side. 3. Minimize the Viewpoint software by right-clicking in the center of the screen then simultaneously press: Control + Shift + Spacebar.
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Page 57: Technical Specifications
Technical Specifications Computer, NUC (v2) Teladoc PN 76 -20052 “Intel NUC 11 Pro miniPC” Model Intel NUC 11 Mini PC – NUC MPN: BNUC11TNHI30Z0199AT9M Windows 11 Enterprise LTSC 64-bit Processor Intel® Core™ i3-1115G4 Processor (6M Cache, up to 4.10 GHz) 8 GB Hard Drive 128 GB ... -
Page 58: Computer, Nuc (V1)
Computer, NUC (v1) - , TV Pro+, TV Pro+ with Night Vision and TV Pro One V1 Model Intel NUC 7 Mini PC – NUC7i3BNHXF Windows 10 Enterprise LTSC 64-bit Chipset Brand Intel 4 GB DDR4 and 16 GB Optane Memory Hard Drive 1 TB HDD Graphics... -
Page 59: Video Camera With Night Vision
Video Camera with Night Vision Teladoc Health Part Number 20-20362 Dimensions 5.83” x 5.2” x 6.34” (W x H x D) Net Weight 2.8 LBS Mounting Bracket Size 6.1/ 2” x 8 1/ 8” x 3 1/ 8” Zoom 10x optical zoom + 3.5x digital zoom = 35x effective zoom... -
Page 60: Fone540 Speakerphone
Fone540 Speakerphone Speakerphone Full duplex microphone array speakerphone Two omnidirectional microphones support 360° pickup Full duplex echo cancellation Advanced noise suppression Powerful wideband voice processing Speaker volume: adjustable to 90 dB SPL at 0.5 m Touch controls for volume down/ up, mute, phone input, call, and hang up Connectivity 12V power adapter Micro USB connector... - Page 61 Environmental Data Operation temperature: 0°C to 40°C Operation humidity: 20% to 80% Storage temperature: -20°C to 60°C Storage humidity: 20% to 80% Dimensions (WxDxH) Speakerphone: 8.66 x 7.14 x 1.94in/0.85 kg (1.87 lbs) More Information https:/ / averusa.com/ products/ vc-accessories/ fone540?msclkid=ace8e449cfbe11ec8a28f23d136ef928 - 57 -...
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Page 62: Phoenix Spider Speakerphone
Phoenix Spider Speakerphone Model SMART SPIDER (MT503) Connectivity USB connector Size 7” diameter, 1-7/ 8” height - Weight: 1.75 lbs Performance Speech processing and echo suppression at 16KHz sampling rate. Audio 100% Full duplex performance – No attenuation (either way) during full duplex Acoustic echo cancellation >... -
Page 63: Wireless Bluetooth Keyboard
Wireless Bluetooth Keyboard Model CANDYBOARD Universal Wireless Bluetooth Mini QWERTY Keyboard Operating 3.3V Voltage Operating Cur- <80mA rent Charge voltage 4.2V - 5.05V Charge current <300mA Keys Operating range < 10 meters Power supply Rechargeable 280mAh polymer lithium-ion battery Dimensions 151mmX59mmX12.5mm (W x H x D) Weight 104g... -
Page 64: Contact Information
1-805-562-8686 Teladoc Health 7402 Hollister Avenue Goleta, CA 93117 Ph: +1.805.562.8686 • Fax: +1.805.562.8663 InTouch Health and InTouch Technologies are now a Teladoc Health company, and InTouch Health is a registered trademark of Teladoc Health LEARN MORE TeladocHealth.com | engage@teladochealth.com...
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