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Summary of Contents for Teladoc Health TV Pro 300 Cart
- Page 1 Teladoc Health ® TV Pro 300 Cart ™ User Guide Model/HVIN: 20-20488 P/N: PL016055.E © Teladoc Health, Inc. All rights reserved.
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Page 2: Table Of Contents
TV Pro 300 Cart Input Power Specifications ....................37 TV Pro 300 Cart Environmental Specifications ..................... 38 RF Power Rating and Frequencies ......................39 TV Pro 300 Cart Electrical and Safety Test Standards .................. 40 Contact Information ..........................41 24/7 Technical Support... -
Page 3: Copyrights
Teladoc Health. Copyright information is protected under Title 17 of the United States Code. This information shall not be copied, modified, or used in any manner that violates any rights of Teladoc Health. We will strictly enforce all of our rights. -
Page 4: Safety Instructions
CAUTION: Instructions for avoiding damage to the system. Information may prove hazardous to the safety of a person near the WARNING: Teladoc Health Patient Access device. Safety Symbols Symbols appearing on the Patient Access device and other equipment are defined in the table below. - Page 5 Date of Manufacture: This symbol shall be accompanied by a date to indicate the date of manufacture. TUV Mark - This test mark is proof of compliance with Canadian National standards and U.S. National standards. It demonstrates an electrical product has been successfully tested and certified by a Certification Body accredited by the Standards Council of Canada (SCC) and by a Nationally Recognized Testing Laboratory (NRTL) accredited by the...
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Page 6: Fcc Warning
FCC Warning WARNINGS: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. -
Page 7: Radio Equipment Directive (Red)
Radio Equipment Directive (RED) TV Pro 300 Cart includes wireless communication functions (e.g., Bluetooth LE, Wi-Fi and RF) in the Bluetooth remote control, Bluetooth dongle, and Wi-Fi/BT module of the main board. The RF power rating and operating frequencies are as follows: Remote control and Bluetooth dongle Ÿ... - Page 8 IC Warnings English Version The device supports 5GHz U-NII 1 frequency band, which is 5.150 to 5.250 GHz. It will be restricted for indoor use only. Telehealth Communications System complies with IC radiation exposure limits set forth for a controlled environment. This equipment should be installed and operated with minimum distance of 20 cm between the radiator and your body.
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Page 9: Electromagnetic Compatibility
In the event of suspected interference from other equipment, which prevents the proper Ÿ functioning of the TV Pro 300 Cart, contact Teladoc Health and discontinue use of the system until the problem can be remedied. The following tables contain the Manufacturer’s declaration and additional information required by IEC 60601-1-2. - Page 10 2. Guidance and manufacturer’s declaration -electromagnetic emissions and Immunity. The TV Pro 300 Cart is intended for use in the electromagnetic environment specified below. The customer or the user of the TV Pro 300 Cart should assure that it is used in such an environment.
- Page 11 The TV Pro 300 Cart system is intended for use in the electromagnetic environment specified below. The customer or the user of the TV Pro 300 Cart should assure that it is used in such an environment. CAUTION: An Electro Static Discharge (ESD) event may cause the system to lose functionality for a short amount of time.
- Page 12 Immunity Test IEC 60601-1-2 Test Level Compliance Level Electromagnetic Environment - Guidance Portable and mobile RF Conduced RF IEC61000-4-6 150KHz to 80MHz： 150KHz to 80MHz： communications equipment should be 3Vrms 3Vrms used no closer to any part of the TV Pro 300 Cart, including cables, than 6Vrms (ISM bands between) 6Vrms (ISM bands between)
- Page 13 Table 3: Electromagnetic Immunity - Enclosure Port Immunity TV Pro 300 Cart is intended for use in the electromagnetic environment specified below. The customer or the user of an TV Pro 300 Cart should assure that it is used in such an environment.
- Page 14 TV Pro 300 Cart. The TV Pro 300 Cart is intended for use in an electromagnetic environment in which radiated RF disturbances are controlled. The customer or the user of the TV Pro 300 Cart can help prevent...
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Page 15: Virtual Care System
Enabling healthcare’s only integrated virtual care platform, Teladoc Health powers virtual encounters at clinics, healthcare facilities and patient homes for an integrated experience across a multitude of use cases. -
Page 16: Definition Of "Device
Definition of “Device” Use of the word “device(s)” in this User Guide refers to Teladoc Health telehealth products, not medical devices as defined in Section 201(h) of the Federal Food, Drug, and Cosmetic Act (FD&C) Act. In addition, the term “mobile devices” refers to smartphones and tablets. -
Page 17: Before You Begin
Teladoc Health Telehealth Network Specifications document, please contact your local Teladoc Health Product Specialist. It is not recommended that the TV Pro 300 Cart be shutdown, but if shut down is required, follow the procedure “TV Pro 300 Cart Power Off Sequence” on page 22. -
Page 18: Tv Pro 300 Cart Visual Overview
TV Pro 300 Cart Visual Overview Front, Back, and Side View 24/7 Technical Support - 18 - +1 (877) 484-9119... - Page 19 TV Pro 300 Cart Features Power Button Battery Meter 2x USB 3.0 Ports Storage 1x Ethernet Port Compartment Power Cord 4x Locking Wheels 24/7 Technical Support - 19 - +1 (877) 484-9119...
- Page 20 Interactive Components Directional Microphone 30x HD Camera with Night Vision Fixed Camera with Night Vision Speaker Touch Screen 24/7 Technical Support - 20 - +1 (877) 484-9119...
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Page 21: Wi-Fi Connection Setup
Wi-Fi Connection Setup NOTE: Advanced Wi-Fi set up should be done only by a trained technician. 1. Press “Ctrl - Shift - Space” on the keyboard to bring up Debug mode. 2. Click the “X” at the top-right of the window to close the Robot software. 24/7 Technical Support - 21 - +1 (877) 484-9119... - Page 22 24/7 Technical Support - 22 - +1 (877) 484-9119...
- Page 23 24/7 Technical Support - 23 - +1 (877) 484-9119...
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Page 24: Power On And Off Sequences
Power On and Off Sequences Power On Sequence 1. Connect the TV Pro 300 Cart to a power outlet. The device will take approximately 2 minutes to initialize. 2. Connect the TV Pro 300 Cart to the wall Ethernet port or use Wi-Fi. -
Page 25: Settings Menu
Settings Menu Press anywhere on the display to show the settings menu. About this device Shows the status and various support information about the device. 24/7 Technical Support - 25 - +1 (877) 484-9119... - Page 26 Network Shows the hospital internet connectivity and allows the user to run a checkup on the Teladoc Health network status. If you would like to run a check on the network, click Run Network Checkup. The system will run a check and report back.
- Page 27 Stethoscope Allows the user to connect and select a Bluetooth stethoscope if needed. The TV Pro 300 Cart does not require a stethoscope for use. NOTE: Default camera position Allows the user to preset the direction the camera is facing in and out of a virtual session.
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Page 28: Ptz Camera Settings
PTZ Camera Settings The user can select the shutter icon on the bottom right corner to reveal the six buttons relating to the PTZ camera. Button Function Home preview Allows the user to preview the home position, which is the camera position during a virtual session. - Page 29 Reset positions Reset the PTZ camera. Reboot camera Reboot PTZ camera – cycles the PTZ camera’s power. 24/7 Technical Support - 29 - +1 (877) 484-9119...
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Page 30: Request A Virtual Nurse
Request a Virtual Nurse Using the touchscreen, go to the Virtual Nurse home screen. Click Request a Virtual Nurse This will open the Request video call screen. The Request Sent loading screen will display while you wait for a nurse to connect. From the Request Sent screen, there is an option to Cancel request, which you can do at any time as you wait. - Page 31 Active Virtual Nurse Video Call The following screen displays when the call is ended. 24/7 Technical Support - 31 - +1 (877) 484-9119...
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Page 32: Active Session Screen Navigation
Active Session Screen Navigation When a Virtual Care session is in progress, a toolbar similar to the one below is displayed. Icon Function Volume control: Move slider to adjust device’s volume. Mute the local volume by dragging the slider to the left or pressing the left-most speaker icon. -
Page 33: Device Cleaning
2. Wipe surfaces that have become soiled or contaminated. Avoid applying excess solution, which may enter the device through its openings. 3. Allow to air dry. Approved Cleaners The following disinfectants have been tested for compatibility with Teladoc Health devices: • PDI Bleach Wipes •... - Page 34 Avoid excess solution that could enter the device through its openings. WARNINGS: • Do not attempt to open or remove any parts of the TV Pro 300 Cart. N'essayez pas d'ouvrir ou de retirer des pièces du TV Pro 300 Cart. •...
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Page 35: Tv Pro 300 Cart Specifications
TV Pro 300 Cart Specifications 24/7 Technical Support - 35 - +1 (877) 484-9119... -
Page 36: Tv Pro 300 Cart Performance Specifications
TV Pro 300 Cart Performance Specifications Audio Directional Microphone: For focused conversation Linear Array Microphone: For voice control Speaker: 20W full-range speaker Camera Fixed Camera: High Definition (HD), 3.5x Digital Zoom, 30 fps, 1080p Pan-Tilt-Zoom Camera: High Definition (HD), 20x Optical + 3.5x Digital Zoom,... -
Page 37: Tv Pro 300 Cart Input Power Specifications
TV Pro 300 Cart Input Power Specifications Voltage 100-240 VAC Frequency 50/60 Hz Current 6.5 A 24/7 Technical Support - 37 - +1 (877) 484-9119... -
Page 38: Tv Pro 300 Cart Environmental Specifications
TV Pro 300 Cart Environmental Specifications Operating: Designed to operate in an indoor environment suitable for human personnel. (10° to 35°C, 30% to 75% RH, 700 hPa to 1,013 hPa) from 0 to 10,000 ft (3,048 m) Non-operating: Designed to travel to installations in commercial and cargo airliners and standard ground transportation. -
Page 39: Rf Power Rating And Frequencies
RF Power Rating and Frequencies Bluetooth Dongle • RF power is <2 dBm, and the distance between antenna and human is >1 mm separation, thus TV Pro 300 remote control does not need to be tested to SAR standard • RF operating frequency: 2402-2480 MHz Intel AX210 on i3 Board •... -
Page 40: Tv Pro 300 Cart Electrical And Safety Test Standards
TV Pro 300 Cart Electrical and Safety Test Standards Electrical Equipment Test Standards Standard Standard field Certificate Detail Standards Category Video system: EMC/RF FCC part 15.247, 15.407 part2.1091 Part 15B Remote control: FCC part 15.247 part2.1093 RSS-247, RSS-102 EMC/RF For class A digital device:... -
Page 41: Contact Information
TeladocHealth.com | engage@teladochealth.com About Teladoc Health Teladoc Health is the global virtual care leader, helping millions of people resolve their healthcare needs with confidence. Together with our clients and partners, we are continually modernizing the healthcare experience and making high-quality healthcare a reality for more people and organizations around the world.
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