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Summary of Contents for Poly Studio V12
- Page 1 Poly Studio V12 User Guide SUMMARY This guide provides end-users with task-based user information for the featured product.
- Page 2 Legal information Copyright and license Privacy policy Open source software used in this product © 2025, HP Development Company, HP complies with applicable data privacy This product contains open source L.P. The information contained herein is and protection laws and regulations. HP software.
- Page 3 Set up Poly Studio V12 using Poly Lens......................8 Initialize your device using the setup wizard ....................9 Set Poly Studio V12 as the default audio and video device for your application .......... 10 4 Using Poly Studio V12............................11 LED Status Indicators ........................... 11 Using the Remote Control..........................
- Page 4 Configuring video settings........................15 Configure Poly Studio V12 image and display settings ..............15 Choose a camera tracking mode....................16 Configure Poly Studio V12 anti-flicker and video orientation settings ..........16 Configure audio settings ........................16 Configure administrator settings ........................18 Log in to administrator settings ......................
- Page 5 This guide describes how to use the Poly Studio V12 system. Audience, purpose, and required skills This guide is intended for beginning users, as well as intermediate and advanced users, who want to learn more about the features available with the Poly Studio V12 system. About this guide...
- Page 6 ● Poly Studio V12 mounting orientation You can mount a Poly Studio V12 video bar above or below a display. Poly Studio V12 supports inverted video for below monitor mounting using the VESA or wall mount accessory (sold separately). For information on mounting Poly Studio V12, refer to the Poly Studio V12 Quick Start Guide.
- Page 7 Port description USB Type-C port for connecting the device to a computer USB Type-A ports for connecting peripherals (disabled by default; use Poly Lens to enable the USB Type-A ports) Mini Phoenix audio connector (for future use; not currently supported) PoE Ethernet port for power and network connectivity Use an HP PoE++ power kit (B5NH6AA) or 802.3bt class 6 PoE injector (65 W)
- Page 8 Poly Studio V12 privacy cover Poly Studio V12 includes a physical cover that you can place over the camera lens to protect your privacy. Chapter 2 Getting started...
- Page 9 In Poly Lens after you onboard the system to Lens. ● Locate the serial number label on your Poly Studio V12 system Find your system serial number located on the system label. Find the serial number tag as shown in the following illustration: Write down the entire serial number.
- Page 10 Accessibility features Poly products include a number of features to accommodate users with disabilities. Users who are blind, have low vision, or have limited vision Your system includes accessibility features so that users who are blind, have low vision, or have limited vision can use the system.
- Page 11 Setting up Poly Studio V12 Use your Poly Studio V12 system as an external USB video bar on your computer or connect it to a conferencing PC that supports USB cameras. Set up your system using Poly Lens software. Use the Poly Lens Desktop App or the Poly Lens Room App, depending on your deployment.
- Page 12 Powering your Poly Studio V12 device on and off The Poly Studio V12 system doesn’t have a power button. When you connect the device to power, the device turns on. You can power your Poly Studio V12 in two ways: Use the optional Poly PoE++ 65 W 2.5G adapter (B5NH6AA) or a PoE++ Ethernet switch capable...
- Page 13 Launch Poly Lens. Connect your device to your computer. After Poly Lens detects your device, select the device from the list in the left sidebar. Enter the default password (the default password is the last 6 digits of the device serial number).
- Page 14 Set Poly Studio V12 as the default audio and video device for your application If you use the Poly Studio V12 device with a supported application for video calls, set it as the default audio and video device for your application.
- Page 15 Using Poly Studio V12 Configure the audio and video settings of your Poly Studio V12 device, learn to use your Poly Bluetooth remote control, configure the admin settings, and connect to a Wi-Fi from Poly Lens. LED Status Indicators Your device provides an LED above the camera to help you understand the device’s behaviors. The following table lists each LED and its associated status.
- Page 16 Using the Remote Control With the optional Poly Bluetooth remote control, adjust the Poly Studio V12 camera and manage other features. Poly Bluetooth remote control features By default, the system enables the tracking function, which provides a hands-free experience except for basic buttons like volume, mute, answer, and hang-up.
- Page 17 Saving shortcuts for your favorite camera angles Save multiple settings for pan, tilt, and zoom for the Poly Studio V12 camera. The optional Poly remote control can save two presets to adjust the camera to your saved angle directly when the tracking mode is off.
- Page 18 ■ Press the 1 or 2 button on the remote control to load the camera preset for the corresponding button. Chapter 4 Using Poly Studio V12...
- Page 19 Onboard your system with Poly Lens Room and configure settings in Poly Lens Cloud. When you connect your Poly Studio V12 USB video bar to a Microsoft Teams Rooms on Windows or Zoom Rooms on Windows conferencing PC with Poly Lens Room installed, your Poly Studio V12 USB video bar is automatically onboarded to Poly Lens Cloud.
- Page 20 Specifies how the camera compensates for variations in room light sources. Select Auto or adjust it manually using the slider. Choose a camera tracking mode Poly Studio V12 supports multiple Poly DirectorAI camera tracking modes. In Poly Lens Desktop, select your device from the left-side menu. Select Controls.
- Page 21 Adjust the following audio settings: Table 4-5 Poly Studio V12 audio settings Setting Description Audio Acoustic Fence Enables or disables Audio Acoustic Fence Enabled by default Audio Acoustic Fence Sensitivity Narrows or widens the Acoustic Fence beam Each step is 12 degrees such that 0 is muted and 10 is 120 degrees.
- Page 22 Select Login. Enable the USB Type-A ports on your device The USB-A ports on your device are disabled by default. Use Poly Lens Desktop to enable the USB Type-A ports on your device. In Poly Lens Desktop, select your device from the left-side menu.
- Page 23 Select Manage Known Networks. Select X to delete the network. Configure NTP settings Configure the NTP settings for your device. In Poly Lens Desktop, select your device from the left-side menu. Select Settings. Select Admin. Configure the following settings: Table 4-6...
- Page 24 Poly Lens Desktop Online Help. Configure a provisioning server Configure a provisioning server for your device from Poly Lens Desktop. Make sure that the device connects to the network before connecting it to a provisioning server. NOTE: If you select Auto provisioning mode, make sure that you already have the provisioning server address, username, and password in your DHCP option 66 or 150.
- Page 25 System maintenance Maintain certain functions to keep your Poly Studio V12 system running properly. Change the system administrator password Change the password for your Poly Studio V12 USB video bar. As part of the out of box process, you're required to change the password. If you don't remember the current administrator password, factory reset the USB video bar to return to the out of box state.
- Page 26 Factory restore Poly Studio V12 Factory restore the Poly Studio V12 system to resolve potential issues or if your system is unresponsive. WARNING! A factory restore completely erases the system’s flash memory and restores your system to the factory software version.
- Page 27 Microsoft Teams or Zoom. Make sure that the camera or audio isn’t in use. Connect the device to your PC. Check for Window Updates for an update labeled Poly, Inc. - USB Device. Wait for the file to upload to the device and start the firmware update process.
- Page 28 Troubleshooting Use the following topics to help you diagnose and fix problems while using your Poly Studio V12 system. Microphone picking up noise If participants on the far side report hearing audible noise from your microphone, open your conferencing application settings and verify that Poly Studio V12 is selected as the microphone.
- Page 29 No video displays in conference application If you experience a black video window in your conferencing application indicating no video is being sent to the far end, verify that the video preview isn’t enabled in Poly Lens Desktop. Troubleshoot the remote control When the remote control power is lower than 7%, its performance becomes unstable.
- Page 30 Getting help Poly is now a part of HP. The joining of Poly and HP paves the way for us to create the hybrid work experiences of the future. Information about Poly products has transitioned from the Poly Support site to the HP Support site.
- Page 31 Document information Review the following document information. Model ID: POLY STUDIO V12 (PATX-STV-12R, PATX-STV-12N) Document part number: P15885-001 Last update: March 2025 Email us at documentation.feedback@hp.com with queries or suggestions related to this document. Document information...
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