AVer CAM520 Pro3 Manual

Package Contents

*The power plug will vary depending on the standard power outlet of the country where it is sold.

Optional Accessories*

*Optional Accessories will vary depending on the country where it is sold.
**To mount on ceiling, please purchase ceiling mount kit from AVer.

Overview

1. Status LED
2. IR Sensor
3. HDMI Port
4. USB 3.1 Type B Port
5. RS-232 In/Out Port
6. DC 12V Power Plug
7. PoE Port*
8. Kensington Lock

*Power over Ethernet (PoE), compatible with IEEE 802.3AT/802.3AF. Please use CAT 5e FTP cable (not included).

LED Indicator

Blink blue once: Power on
Solid red: Start-up
Solid orange: Standby
Solid blue: Video on

Installation

1. Connect the camera to a power outlet.
   
2. Connect the necessary cables.
   
   [Notes]
   • Secure the USB and RS-232 cables with attached screws.
   • Make sure the cable is well connected to the connector on the camera before securing the cable.
3. Connect the camera to the computer/laptop.
   
   [Notes]
   • Use the USB 2.0 cable included in the package.
   • CAM520 Pro3 has the USB 3.1 port which is USB 2.0 compatible.
     Maximum resolution/fps for USB 2.0 and USB 3.1 port are shown below.

4. Connect an Ethernet cable for IP streaming and remote camera control.
   
   [Note]
   • To ensure the stability of IP video streaming, please use a CAT 5e FTP cable.
5. Connect an HDMI cable to a TV monitor to have instant live video.
   [Note]
   • HDMI port supports 1080p and 720p resolution.

Remote Control

* Not supported for CAM520 Pro3

• AAA Batteries (required)
• Preset (): The Preset button on the remote serves 2 functions.
  To Save a Preset - Move the camera to a desired position. Press and hold the preset button until you receive the save message on the screen. Select preset position button 0-9 to store the current camera position. Repeat steps if needed.
  To Load a Preset - Press the preset button and preset position button 0-9 to load a saved camera position. Repeat steps if needed.
• Press and hold the number button "" for 1 second to turn on or off the WDR function.
• Press and hold the number button "" for 1 second to turn on or off the SmartFrame function.
• Press and hold the number button "" for 1 second to enable or disable RTMP streaming function.
• Press and hold the number button "" for 1 second to force the camera to enter sleep mode. This will end any video streaming. To wake up the camera, press the button or any directional button for 1 second. This mode is not functional while USB streaming is on.
• Camera Select (): If you only have one camera and do not need to adjust any setting, the default is camera 1. If you press camera 2 or 3 on the remote control, you will find your remote can't control your camera. In this case, please press camera 1 on your remote again.
• SmartFrame (): Press for 1 second to switch the SmartFrame function among Manual Framing/Auto Framing/ Preset Framing modes. A message (as figures shown) will display on the screen to indicate the mode.
  
  [Note] SmartFrame deploys face and body detection technology. People wearing masks and side facial profiles can still be detected. The maximum detection distance is 7-10 meters.
  Set up preset points in advance (Only for Preset point 1-9. Preset 0 is for home position).

Wall Mount Installation

1. Use the drilling paper included in the package to drill the holes in the wall where the user wants to mount the camera.
   
2. Use the screws (not included) to secure the L-mount bracket on the wall.
   
   [Note]
   For cement wall: M4 x20mm self-tapping screws (x4) + Plastic conical anchor
   For wooden wall: M4 x20mm self-tapping screws (x4)
3. Then, assemble the L-mount brackets + with 2 screws (M4 x8mm, included in the package).
   
4. After assembling the L-mount brackets, use the screws (not included) to secure the lower part of L-mount brackets to the wall.
   
   [Note]
   For cement wall: M4 x20mm self-tapping screws (x2) + Plastic conical anchor
   For wooden wall: M4 x20mm self-tapping screws (x2)
5. Pass the cables through the hole on the L-mount brackets and connect the cables to corresponding connection ports.
   
6. Use the remaining screws (1/4"-20 L=7.5mm, included in the package) to secure the camera to the L-mount brackets.
   

Making a Video Call

A computer is required to use this device.

1. Open your video collaboration application such as Zoom, Microsoft^® Teams, Skype for Business, Skype, Google Meet, Intel^® Unite™, RingCentral, BlueJeans, V-Cube, LiveOn, CyberLink U Meeting^®, TrueConf, Adobe Connect, Cisco WebEx^®, Fuze, GoToMeeting™, Microsoft^® Lync™, Vidyo, vMix, WebRTC, Wirecast, XSplit.
2. Set the CAM520 Pro3 as your primary camera device in your application (Please consult your application setup guide for details).
3. Ready to make a video call.

[Note] CAM520 Pro3 is a Plug-n-Play Conference Camera. The system requires no special drivers. For advanced setting and firmware update, please download PTZApp 2.

Making a Connection through the Browser

CAM520 Pro3 has an Ethernet port for IP streaming and allows administrators to remotely control and set up the camera via an internet access. Moreover, CAM520 Pro3 also supports RTSP and RTMP functions. For more details, please refer to user manual or contact our technical support.

1. Make sure the CAM520 Pro3 has an internet access connection.
2. Launch PTZApp 2* () and connect CAM520 Pro3 to PC with USB cable.
   
3. The camera default IP address is 192.168.1.168. Click pencil icon () to edit IP address**.
   
4. Click weblink icon () to launch Chrome page. Please enter the password (default password is aver4321).
   [Note] The browser supports:
   • Chrome: version 76.x or above
   • Firefox: version 69 or above
   • IE: Doesn't support
5. After editing IP address, user can access web settings of the camera with only Ethernet cable connection. Unplug the USB cable.
6. The main web screen is displayed as below.
   

*In PTZApp 2, user can change the IP address setting of CAM520 Pro3, configure the parameters of the camera, set up AI tracking functions and some advanced image settings, pan, tilt, and zoom the camera. Please refer to the user manual for details.
Please go to https://www.aver.com/download-center/ (Global), https://www.avereurope.com/download-center/ (Europe), or https://www.averusa.com/business/support/ (USA) to download the PTZApp 2. After downloading, double-click on the file and follow the on-screen instructions to complete the installation.
After installing the PTZApp 2, double-click on the PTZApp 2 icon to run the application.
**To support IP address changes in groups, user can download AVer IP Finder app.

1. Download the IP Finder from https://www.aver.com/download-center/ (Global), https://www.avereurope.com/download-center/ (Europe), or https://www.averusa.com/business/support/ (USA).
2. Run the IP Finder.
3. Click Search, and all available devices will be listed on the screen.
   

More Help

For FAQs, technical support, software and user manual download, please visit:

Headquarters
Download Center: https://www.aver.com/download-center
Technical Support: https://www.aver.com/technical-support

USA Branch office
Download Center: https://www.averusa.com/business/support/
Technical Support: https://averusa.force.com/support/s/contactsupport

Europe Branch office
Download Center: https://www.avereurope.com/download-center
Technical Support: https://www.avereurope.com/technical-support

Contact Information

Headquarters
AVer Information Inc.
https://www.aver.com
8F, No.157, Da-An Rd., Tucheng Dist., New Taipei City 23673, Taiwan
Tel: +886 (2) 2269 8535

USA Branch office
AVer Information Inc., Americas
https://www.averusa.com
668 Mission Ct., Fremont, CA 94539, USA
Tel: +1 (408) 263 3828
Toll-free: +1 (877) 528 7824
Technical support: support.usa@aver.com

Europe Branch office
AVer Information Europe B.V.
https://www.avereurope.com
Westblaak 134, 3012 KM, Rotterdam, The Netherlands
Tel: +31 (0) 10 7600 550
Technical support: eu.rma@aver.com

Japan Branch Office
アバー・インフォメーション株式会社
https://jp.aver.com
〒160-0023 日本東京都新宿区西新宿 3-2-26 立花新宿ビル 7 階
Tel: +81 (0) 3 5989 0290
テクニカル・サポート: VCInfo. JP@aver.com

Vietnam Branch Office
Công ty TNHH AVer Information (Việt Nam)
Tầng 5, 596 Nguyễn Đình Chiểu, P.3, Quận 3, Thành phố Hồ Chí Minh 700000, Việt Nam
Tel: +84 (0)28 22 539 211