AVer CAM550 Manual

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.

More Help
For FAQs, technical support, software and user manual download, please visit:
Non-USA
Download Center: https://www.aver.com/download-center
Technical Support: https://www.aver.com/technical-support

USA
Download Center: https://www.averusa.com/business/support
Technical Support: https://averusa.force.com/support/s/contactsupport

Package Contents

* The power plug may vary depending on the country where it is sold.

Optional Accessories

* The power plug may vary depending on the country where it is sold.
** This is a dual lens camera and doesn't support upside down installation. To mount on ceiling, please purchase ceiling mount from AVer.

Overview

* AI Lens:
Users can see AI lens preview image in Room Management, IP webpage or HDMI out to check camera installation location.

AI lens is used to detect participants within its 95 degree field of view to trigger optical zoom lens to track people in the room. Please don't put the camera on table because the AI lens view will be blocked. The suggested installation height is at least 1.5m.

** HDMI out streaming supports picture in picture (PIP) function. For more details, please refer to user's manual.

*** Power over Ethernet (PoE), compatible with IEEE 802.3AT/802.3AF. Please use CAT 5e FTP cable (not included.)

LED Indicator

Installation

1. Connect the camera to power outlet.
   
2. Connect the necessary cables.

[Notes]

• Secure the USB and RS232 cables with attached screws.
• Make sure the cable is well connected to the connector on the camera before securing the cable.
  

3. Connect the camera to the computer/laptop.
   

[Notes]

• Use the USB 3.1 cable included in the package.
• CAM550 has the USB 3.1 port which is USB 2.0 compatible.
  Maximum resolution/fps for USB 2.0 and USB 3.1 port are shown below.

4. AI lens is used to detect participants within its 95 degree field of view to trigger optical zoom lens to track people in the room. Please don't put the camera on table because the AI lens view will be blocked. The suggested installation height is at least 1.5m.
   
5. Connect Ethernet cable for IP streaming and remote camera control.
   

[Note]

• To ensure stability of IP video streaming, please use CAT 5e FTP cable.

6. Connect an HDMI cable to a TV monitor to have instant live video.

[Notes]

• HDMI port only supports 1080p resolution.
• If you select RTSP/RTMP resolution up to 4k resolution, the HDMI out streaming will be disabled.

Remote Control

AAA Batteries (required)
*Not supported for CAM550

• Preset (): The Preset button on the remote serves 2 functions.
  To Save a Preset - Move camera to desired position. Press and hold the preset button until you receive the save message on the screen. Select preset position button 0-9 to store the current camera position. Repeat steps if needed.
  To Load a Preset - Press the preset button and preset position button 0-9 to load a saved camera position. Repeat steps if needed.
• Press and hold the number button "" for 1 second to turn on or off the WDR function.
  [Note] WDR function is suggested to be used in high contrast background environment to enhance the dark area. The frame rate will drop to 30fps or lower. If the light condition is normal, this function will cause image blur.
• Press and hold the number button "" for 1 second to turn on or off the SmartFrame function.
• Press and hold the number button "" for 1 second to enable or disable RTMP streaming function.
• Press and hold the number button "" for 1 second to force camera to enter sleep mode. This will end any video streaming. To wake up the camera, press the button or any directional button for 1 second. This mode is not functional while USB streaming is on.
• Camera Select (): One remote control can control up to three AVer USB cameras. To bind cameras, please use Room Management or access IP web page to set it up. If you don't' do any binding setting, no matter which number you press, you can control all the AVer USB camera around you.
• SmartFrame (): Press for 1~2 second to switch the SmartFrame function among Manual Framing/Auto Framing/ Preset Framing modes. A message (as figures shown) will display on the screen to indicate the mode while using HDMI out function.

[Note] SmartFrame deploys face and body detection technology. People wearing masks and side facial profiles can still be detected. The maximum detection distance is 7-10 meters away from the camera.

Set up preset points in advance (Only for Preset point 1-9. Preset 0 is for home position).

Wall Mount Installation

1. Use the drilling paper included in the package to drill the holes in the wall where the user wants to mount the camera.
2. Use the screws (not included) to secure the L-mount bracket on the wall.
   [Note] For cement wall: M4 x20mm self-tapping screws (x4) + Plastic conical anchor For wooden wall: M4 x20mm self-tapping screws (x4)
3. Then, assemble the L-mount brackets with 2 screws (M4 x8mm, included in the package).
4. After assembling the L-mount brackets, use the screws (not included) to secure the lower part of L-mount brackets on the wall.
   [Note] For cement wall: M4 x20mm self-tapping screws (x2) + Plastic conical anchor
   For wooden wall: M4 x20mm self-tapping screws (x2)
5. Pass the cables through the hole on the L-mount brackets and connect the cables to corresponding connection ports.
6. Use the remaining screws (1/4"-20 L=7.5mm, included in the package) to secure the camera on the L-mount brackets.

Making a Video Call

A computer is required to use this device.

1. Open your video collaboration application such as Zoom, Microsoft^® Teams, Skype for Business, Skype, Google Meet, Intel^® Unite™, RingCentral, BlueJeans, V-Cube, LiveOn, CyberLink U Meeting^®, TrueConf, Adobe Connect, Cisco WebEx^®, Fuze, GoToMeeting™, Microsoft^® Lync™, Vidyo, vMix, WebRTC, Wirecast, XSplit.
2. Set the CAM550 as your primary camera device in your application (Please consult your application setup guide for details).
3. Ready to make a video call.

[Note] CAM550 is a Plug-n-Play Conference Camera. The system requires no special drivers. For advanced setting and firmware update, please download Room Management.

Configure Settings on Room Management

1. Download and install Room Management (formerly PTZApp 2) to your computer from AVer Download Center. (https://www.aver.com/download-center) and launch the software.

Note:

• Make sure your device is connected to the internet.
• Room Management and your device must be on the same LAN.

2. Connect your device to your computer using the included USB cable. You device should appear under the Device Control page.
3. Click Setting to control audio and video settings.

For additional information, please refer to the Room Management user manual.