AVer COM520PRA User Manual
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AVer COM520PRA User Manual

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  • Page 1 CAM520 Pro User Manual...
  • Page 2 ©2020 AVer Information Inc. All rights reserved. All rights of this object belong to AVer Information Inc. Reproduced or transmitted in any form or by any means without the prior written permission of AVer Information Inc. is prohibited. All information or...
  • Page 3 Do not mix and use different types of batteries: alkaline, standard (carbon-zinc) or rechargeable (nickel-cadmium). Do not dispose of batteries in a fire. Do not attempt to short-circuit the battery terminals. Contact Information AVer Information Inc. 668 Mission Ct. Fremont, CA 94539 www.averusa.com Toll-free: 1(877)528-7824 Local: 1(408)263-3828 Support.usa@aver.com...

  • Page 4: Table Of Contents

    RS232 Connection ...................... 9 Wall Mount Installation ....................15 Secure the Cables ....................18 Operating the Camera ....................... 19 Make a Video Call ..................... 19 Make a Connection by Aver IP Finder App ..............19 Use SmartFrame Function ..................21...
  • Page 5 What is SmartFrame? ....................21 Two kinds of SmartFrame Function ................21 How does SmartFrame Work ..................22 Web Settings ......................23 Login In ........................23 Live Screen Operation ....................24 Setup the Preset ....................... 25 Select the Preset Position ..................27 Camera Settings .......................
  • Page 6 True WDR ......................32 Frequency......................32 White Balance ....................33 Noise Reduction ....................33 Brightness......................34 Sharpness ......................34 Saturation ......................35 RS232 Setting ....................35 Video Format Setting ....................36 IP Stream Resolution ..................36 Frame Rate......................37 Bit Rate ......................37 RTSP .........................
  • Page 7 SSL Certificate ....................47 Date Format....................... 48 Time Format ...................... 49 Time Correction Mode ..................50 Information......................50 Using AVer PTZApp ....................51 Install AVer PTZApp ....................51 Using AVer PTZApp ....................51 Set the Camera Number ..................58 Hotkey Control ....................59 Reset Password ....................
  • Page 8 Camera Settings ....................... 64 Smart Frame...................... 64 WDR ........................64 Image Flip ......................65 Image Mirror ...................... 65 Allow Remote Access ..................66 Advanced Setting ...................... 67 Auto Focus ......................67 Home position ....................67 Sleep position ....................68 On Screen Menu ....................68 Frequency......................
  • Page 9 Network ........................73 DHCP ........................ 73 Static IP ......................73 System Setting ......................74 Language ......................74 Factory Default ....................75 Change Password ..................... 75 Information......................76 Install EZLive ........................77 Use AVer EZLive ....................... 77...

  • Page 10: Package Contents

    Package Contents Power Adapter Remote Control AAA Batteries Camera Unit Power Plug RS232 Cable* L-Mount Screws for USB 3.0 Cable (mini DIN 9 to HDMI Cable* Bracket Mount mini DIN8) M4 x 8mm(x2) 1/4”-20 L=7.5mm(x2) Drilling Paper Quick Guide Warranty Card DIP Switch Sticker* The table below is for HDMI output resolution combination.

  • Page 11: Product Introduction

    Product Introduction Overview 3 4 5 6 7 8 Status LED HDMI port DC 12V power plug IR sensor USB3.1 Type B port Ethernet port DIP switch RS232 in/out port Kensington Lock 1: Only supports for CAM520 Pro(PoE) SKU.  2: CAM520 Pro supports LAN.

  • Page 12: Remote Control

    Remote Control Name Function 1. Camera select One remote can control up to 3 AVer VC/CAM/VB series cameras. You can use AVer PTZApp to set numbers associated with each camera, and then select which camera you would like to control using the remote.
  • Page 13 [Note]  Press and hold the number button “ ” to turn the WDR function on * Function requires AVer or off. PTZApp  To turn off SmartFrame function, ** Not supported for Press and hold number button CAM520 Pro and “...

  • Page 14: Pan And Tilt Angle

    Pan and Tilt Angle 90° 30° 170° 170°...

  • Page 15: Installation

    Connect the power to the CAM520 Pro; power indicator will light up and camera head will rotate. Install AVer PTZApp on laptop or PC that is connected with CAM520 Pro. The app can be used to adjust and setup the parameters of the camera (refer to the section of AVer PTZApp) ®...

  • Page 16: Power Connection

    Power Connection The power supply can be plugged into the wall outlet or drawn from PoE+ switch (Ethernet). [PoE+ is only supported for Advanced model.] Wall outlet Power cord PoE+ Switch / PoE+ Switch Ethernet cable (Not included) [Note] a. To ensure stability of IP video streaming, please use CAT 5e FTP cable (not included). b.

  • Page 17: Hdmi Connection

    HDMI Connection [HDMI connection is only supported for CAM520 Pro(PoE) SKU.] Connect with TV or monitor through the HDMI port to display camera video on the screen. Press button on remote control to call out the OSD menu to configure the parameters of the camera.

  • Page 18: Rs232 Connection

    RS232 Connection  Camera RS232 Port Pin Definition Mini DIN9 Function I/O Type Signal Description PIN # Output Data Terminal Ready Input Data Set Ready VISCA IN Output Transmit Data Input Receiver Data Output Data Terminal Ready Input Data Set Ready VISCA OUT Output Transmit Data...
  • Page 19 Computer/Keyboard Controller and Camera Connection  Direct Connection If users don’t buy AVer RS232 adaptor cable, please refer to the pin connection shown below. Mini DIN9 Cable Camera controller Camera Controller/PC (Mini DIN9) (DB9) 1. DTR(IN) 1. DCD 2. DSR(IN) 2.
  • Page 20 Use the RS232 mini DIN9 to mini DIN8 cable (included with CAM520 Pro(PoE) SKU, otherwise sold separately). Users can purchase AVer RS232 min DIN9 to mini DIN8 adaptor cable* to connect with Computer or keyboard/controller. 1. RS232 (mini DIN9 to mini DIN8) adaptor cable (PN: 064AOTHERCDC) 2.
  • Page 21 RS232 mini DIN9 to mini DIN8 Cable Pin Definition  Mini DIN9 Connect to AVer camera IN(Mini DIN8) Connect to controller or PC Connect to next camera OUT(Mini DIN8) Mini DIN8 Pin Definition...
  • Page 22 Camera Cascade Connection  Direct Connection If users don’t buy AVer RS232 adaptor cable, please refer to the pin connection shown below for cascading cameras. Total can connect up to 7 cameras. Camera 1 Camera 2 (Mini DIN9) (Mini DIN9) 1.
  • Page 23 Connect camera with AVer mini DIN9 to mini DIN8 adaptor cable. Connect the mini DIN8 female side to male mini DIN8 Visca cable (Users have to buy it in the market) and then connect AVer mini DIN9 to mini DIN8 adaptor cable again to connect to next camera.

  • Page 24: Wall Mount Installation

    Wall Mount Installation 1. Use the drilling paper included in the package to drill the holes in the wall where the user wants to mount the camera. 46.00[1.81] Ø5.50[Ø0.22] 51.00[2.01] P/N: 303AU340-AGR 2. Use the screw to secure the A L-mount bracket on the wall. Screw ...
  • Page 25 3. Then, assemble the A + B L-mount bracket with screws (included in package). Screw: M4 x 8mm(x2) 4. After assembling the L-mount bracket, secure the lower part of L-mount bracket on the wall. Screw  For Cement wall: M4 x20mm self-tapping screws(x2) + Plastic conical anchor ...
  • Page 26 5. Pass the cables through the hole on the L-mount bracket and connect the cables to corresponding connection ports. 6. Use the remaining screws (included in package) to secure the camera on the L-mount bracket. Screw: 1/4”-20 L=7.5mm(x2)

  • Page 27: Secure The Cables

    Secure the Cables For USB and RS232 cable, the cables have a screw on the cable for fixing cable on the camera. Install the cable first and secure the cable. [Note] Make sure the cable is well connected to the connector on the camera before securing the cable.

  • Page 28: Operating The Camera

    AVer PTZApp for a better user experience. For information on how to install and use the AVer PTZApp, refer to the AVer PTZApp section in this user manual. Make a Connection by Aver IP Finder App CAM520 Pro supports Ethernet connection;...
  • Page 29 4. Select a camera from the list. The corresponding fields of IP address will display. 5. To change the IP address of camera, user can select “DHCP” or “Static IP”. The DHCP should get the IP address from local dynamic IP sever. The static IP, user can enter the specific IP address.

  • Page 30: Use Smartframe Function

    Use SmartFrame Function What is SmartFrame? SmartFrame uses face detection technology. While in a conferencing meeting, participants must face the camera for face detection. Side face (one ear/ one eye) is not detectable. The effective distance to get best performance is at maximum 4.5meters Two kinds of SmartFrame Function ...

  • Page 31: How Does Smartframe Work

    How does SmartFrame Work  Manual frame: Press and hold down the button and will pop up on the top left corner of the Image screen. This indicates for all participating users to sit facing towards the camera to allow it to detect all faces present. After 3 to 5 seconds, the camera will calibrate and automatically zoom to include all users to fit in the screen.

  • Page 32: Web Settings

    Login In To find the IP address of the camera; please refer to “Make a connection by AVer IP Finder App” section. 1. Open the browser on your laptop/PC and enter the IP address of the camera.

  • Page 33: Live Screen Operation

    Live Screen Operation User can control the camera direction, zoom in/out, and preset selection. [Note] The system will force the first login to log out when there is a second login. Functions list Preset selection Logout Preset positon display Live screen Preset setups, directional buttons, zoom in/out, Smart Frame button...

  • Page 34: Setup The Preset

    Setup the Preset User can set 10 preset positions. 1. In live screen, select to expand preset position list. 2. Select the preset number frame(0~9). 3. Use ▲, ▼, ,  and zoom in/out button adjust the camera screen view to desired position. 4.
  • Page 35 5. User can setup name of preset position. Select pencil icon and enter the name. To delete the name, select pencil icon and use delete key on keyboard to delete it. Enter name of preset positon 6. To set another preset, repeat the above steps.

  • Page 36: Select The Preset Position

    Select the Preset Position Preset positions need to be set. Select to expand the preset position list and select the preset user wants. The live screen will move the preset screen view. Use mouse to scroll up or down to select the preset. Select to close the preset position list.

  • Page 37: Camera Settings

    Camera Settings Smart Frame One-click automatic FOV (field of view) adjustment to fit all participants. In live screen view, select “Setting” > “Camera” > “Smart Frame” > “Auto”, “Manual” or “Off”. Live screen preview Auto Focus Set auto focus mode. In live screen view, select “Setting”...

  • Page 38: Home Position

    Home Position Set the home positon for camera to return. In live screen view, select “Setting” > “Camera” > “Home Position” > “Last operating position”, “Factory Central Position” or “Preset 0”. Sleep Position When the camera idles for more than 3 minutes, it will enter sleep mode. In live screen view, select “Setting”...

  • Page 39: On Screen Menu

    On Screen Menu Enable/disable on screen display status information. In live screen view, select “Setting” > “Camera” > “On Screen Menu” >“Off”, “On” or “Load Preset Off”. Camera Binding With multiple cameras connection, users can set each camera to buttons 1 to 3 on the remote control. In live screen view, select “Setting”...

  • Page 40: Image Settings

    Image Settings Image Flip If the CAM520 Pro is installed in the upside down position, please enable the "Flip". In live screen view, select “Setting” > “Image” > “Image Flip” >“Off”, or “On”. Image Mirror To mirror the camera image. In live screen view, select “Setting”...

  • Page 41: True Wdr

    True WDR In back light environment, enable WDR to improve the brightness of image. In live screen view, select “Setting” > “Image” > “True WDR” >“Off”, or “On”. Frequency Select the frequency of the camera. In live screen view, select “Setting” > “Image” > “Frequency” >“50Hz”, or “60Hz”.

  • Page 42: White Balance

    White Balance Select the White Balance setting for various light conditions or color temperature. In live screen view, select “Setting” > “Image” > “White Balance” >“Auto”, “Cloudy”, “Daylight”, “Fluorescent”, or “Tungsten”. Noise Reduction To reduce the noise from the signal. In live screen view, select “Setting”...

  • Page 43: Brightness

    Brightness Adjust the value of brightness. In live screen view, select “Setting” > “Image” > “Brightness” >“1~9”. Sharpness Adjust the value of sharpness. In live screen view, select “Setting” > “Image” > “Sharpness” >“Off”, “Low”, “Medium”, or “High”.

  • Page 44: Saturation

    Saturation Adjust the value of saturation. In live screen view, select “Setting” > “Image” > “Saturation” >“1~9”. RS232 Setting When CAM520 Pro connects with PTZ camera controller through the RS232 port, please setup ADDR, Baud Rate, Visca Protocol, Visca Over IP settings. In live screen view, select “Setting”...

  • Page 45: Video Format Setting

    Video Format Setting IP Stream Resolution Select the resolution for IP stream. Not supported for USB video stream. In live screen view, select “Video Format” > “IP stream resolution” > “1080P”, “720P”, “480P”, or “360P”.

  • Page 46: Frame Rate

    Frame Rate Select the frame rate value.. In live screen view, select “Video Format” > “Frame Rate” > “60FPS”, “30FPS”, or “15FPS”. Bit Rate Select the bit rate value. In live screen view, select “Video Format” > “Bit Rate” > “Auto”, “512Kbps”, “1Mbps”, “2Mbps”, “4Mbps”, or “8Mbps”.

  • Page 47: Rtsp

    RTSP To use RTSP player connecting to the camera, please enter the RTSP URL which displays on the web in your application such as VLC, PotPlayer or Quick Time. Select “On” to enable RTSP function.
  • Page 48 Change RTSP Password 1. In live screen view, select “Video Format” > “RTSP” > “Change RTSP Access Password”. 2. Enter the new password. 3. Select “Change” to save the new password.

  • Page 49: Rtmp

    RTMP Setup for uploading the camera’s live view to the broadcasting platform (ex: Youtube). In live screen view, select “Video Format” > “RTMP” 1. Locate the RTMP server URL and stream key from the broadcasting platform and enter in “Server URL”...

  • Page 50: Network Setting

    Network Setting DHCP Enable/disable DHCP function. In live screen view, select “Network” > “DHCP” > “Off” or “On”. Static IP Assign a fixed IP address to the camera. Please turn off the DHCP function. 1. In live screen view, select “Network” > “Static IP”. 2.

  • Page 51: System Setting

    System Setting Language Select the language of the system. In live screen view, select “System” > “Language” > “English” or “Traditional Chinese”. [Note] More languages will be added in the future without further notice.

  • Page 52: Fw Update

    FW Update Update the camera’s firmware. In live screen view, select “System” > “FW Update” > “Auto Update” or “Manual Update”.  Auto Update: The system will check firmware and update automatically. If the firmware is on the latest version, then update will not perform. ...

  • Page 53: Reset Settings

    Reset Settings Reset the camera back to factory default setting. 1. In live screen view, select “System” > “Reset Settings”. 2. Select “Reset” 3. Select the “OK” to reset back to factory default. [Note] When factory default is activated, the password of Webpage login and RTSP will not be set to default.

  • Page 54: Camera Reboot

    Camera Reboot Restart the camera manually. 1. In live screen view, select “System” > “Camera Reboot”. 2. Select “Reboot”. 3. 3. Select the “Continue” to reboot the camera.

  • Page 55: Change Password

    Change Password Change the Web login password. The default password is “aver4321”. 1. In live screen view, select “System” > “Change Password” > “Change WEB Access Password”. 2. 2. Enter the old password, then enter the new password. 3. 3. Select “Change” to save the new password. 4.

  • Page 56: Ssl Certificate

    SSL Certificate Import the SSL certificate from specific location. 1. In live screen view, select “System” > “SSL Certificate”. 2. Select the type by clicking “+”. 3. Direct the file location. 4. Select “Import”.

  • Page 57: Date Format

    Date Format Select the date format. In live screen view, select “System” > “Date Format” > “yyyy-mm-dd”, “mm-dd-yyyy”, or “dd-mm-yyyy”.

  • Page 58: Time Format

    Time Format Select the time format. In live screen view, select “System” > “Time Format” > “24-Hour” or “12-Hour”.

  • Page 59: Time Correction Mode

    Time Correction Mode Adjust time by auto or manual. In live screen view, select “System” > “Enable NTP” > “Auto” or “Manual”.  Auto: The system time will be set by NTP server on the network. Enter the IP address of NTP server and select the Time Zone.

  • Page 60: Using Aver Ptzapp

    Using AVer PTZApp 1. Run your video application. 2. During your video call, you can use the AVer PTZApp to pan, tilt and zoom the camera in/out and enable/disable the backlight feature. 3. For the first time use, you can check the connection, camera, and setup the camera’s parameters.
  • Page 61  Currently selected device: This field displays currently selected VC or CAM device controlled by PTZApp. If you have more than one AVer VC or CAM devices connected to this PC/Mac PTZApp is running, you can click on the drop-down list to select other AVer VC or CAM device.
  • Page 62 Factory Default button.  Flip : If the CAM520 Pro is installed in the upside down position, please enable the "Flip" function in the AVer PTZApp , and the screen will display normally.
  • Page 63  Tracking Mode: It is a SmartFrame function. One-click automatic FOV(Field of View) adjustment to fit all participants. The user can set SmartFrame to manual, auto, or off mode. When mode is off, the hotkey on the remote controller cannot be used. [Note] While in conferencing meeting, participants must face the camera for face detection (Smart Framing).
  • Page 64  Minimize: Minimize the app to system tray. To quit the application, right-click the icon on the system tray and select “Quit”. : Click icon will launch the browser and connect to the AVer PTZApp web page. ...
  • Page 65 Normal Un-normal  Connection diagnostic: Display devices connection status. If the AVer PTZApp has detected that camera and laptop/PC are not connected well, the diagram will display an “?” on the camera to indicate the connection has a problem. If the camera is in use by another application, it will...
  • Page 66  Test Camera: Click the “Test Camera” to check the camera video display status. You can adjust the camera direction and view of the zoom in/out. To leave the page, click the Abort Diagnostic button.  FW Update: Allows the user to update the CAM520 PRO camera’s firmware. 1.

  • Page 67: Set The Camera Number

    Troubleshooting: collect more system information for troubleshooting before you contact AVer  technical support. Set the Camera Number With multiple cameras connection, users can set each camera to buttons 1 to 3 on the remote control. If PTZApp detects computer connects to multiple VC/CAM, you can select which camera you like to control through the dropdown list.

  • Page 68: Hotkey Control

    Hotkey Control Enable hotkey control to use keyboard control camera’s movement, backlight, and Smart Framing. Select “Settings” Set Hotkey Control to “On”. A hotkey description as below figure shown: When hotkey control is enabled, a hotkey tip will display when mouse is moved to the PTZ control button in PTZ mode.

  • Page 69: Reset Password

    Reset Password Set Web access password back to default. The default password is “aver4321”.

  • Page 70: Home / Sleep Position

    Home / Sleep Position Home Position: There are three options: Last operating position/Factory central position/ Preset 0 Sleep Position: There are two options -- Factory sleep position/ Preset 9 If the camera idles for more than 3 minutes, it will enter sleep mode. ADDR / Protocol/Baud Rate These settings are related to RS232 functions.

  • Page 71: Opengl

    OpenGL The default setting is Off. If your PC has installed OpenGL, you can get better frame rate and smoother video quality by turn on it. If your PC is without OpenGL, it will cause video display problem after enable it.

  • Page 72: Osd Setup

    OSD Setup For advanced model, user can connect the camera through the HDMI port to monitor or TV and use OSD menu to setup the camera. After connecting with monitor/TV, press button on remote controller to call out the OSD menu.

  • Page 73: Camera Settings

    Camera Settings Smart Frame One-click automatic FOV(field of view) adjustment to fit all participants. Select “Camera” > “Smart Frame” > “Off”, “Manual” or “Auto”. In back light environment, enabling WDR can improve the brightness of image. Select “Camera” > “WDR” > “Off” or “On”. [Note] While WDR is on, the frame rate will drop and cause image blur if there are moving objects.

  • Page 74: Image Flip

    Image Flip If the CAM520 Pro is installed in the upside down position, please enable the "Flip". Select “Camera” > “Image Flip” >“Off” or “On”. Image Mirror To mirror the camera image. Select “Camera” > “Image Mirror” >“Off” or “On”.

  • Page 75: Allow Remote Access

    Allow Remote Access Set the Web access authority. Select “Camera” > “Allow remote access” >“YES” or “NO”.

  • Page 76: Advanced Setting

    Advanced Setting Auto Focus Set auto focus mode. In live screen view, select “Advanced Setting” > “Auto Focus” > “PTZ” or “Continuous”.  PTZ: By clicking the button(such as pan, tilt, zoom in/out) to adjust focus once.  Continuous: The camera will adjust the focus when the objects have moved. Home position Set the home positon for camera to return.

  • Page 77: Sleep Position

    Sleep position When the camera idles for more than 3 minutes, it will enter to sleep mode. Select “Advanced Setting” > “Sleep position” > “Factory central position” or “Preset 9”. On Screen Menu Enable/disable on screen display status information. Select “Advanced Setting” > “On Screen Menu” >“Off”, “On” or “Load Preset off”.

  • Page 78: Frequency

    Frequency Select the frequency of the camera. Select “Advanced Setting” > “Frequency” >”Auto”, “50Hz”, or “60Hz”. White Balance Select the White Balance setting for various light conditions or color temperature. Select “Advanced Setting” > “White Balance” >“Auto”, “Cloudy”, “Daylight”, “Fluorescent”, or “Tungsten”.

  • Page 79: Noise Reduction

    Noise Reduction To reduce the noise from the signal. Select “Advanced Setting” > “Noise Reduction” >“Off”, “Low”, “Medium”, “or “High”. Brightness Adjust the value of brightness. Select “Advanced Setting” > “Brightness” >“1~9”.

  • Page 80: Sharpness

    Sharpness Adjust the value of sharpness. In live screen view, select “Advanced Setting” > “Image” > “Sharpness” >“Off”, “Low”, “Medium”, or “High”. Saturation Adjust the value of saturation. Select “Advanced Setting” > “Image” > “Saturation” >“1~9”.

  • Page 81: Rs232 Setting

    RS232 Setting When CAM520 Pro connects with PTZ camera controller through the RS232 port, please setup ADDR, Baud Rate, VISCA Protocol, Visca Over IP settings. Select “Advanced Setting” > “RS232”. HDMI Video Format Select the video format for HDMI output. Select “HDMI Video Format”...

  • Page 82: Network

    Network DHCP Enable/disable DHCP function. Select “Network” > “DHCP” > “Off” or “On”. Static IP Assign a fixed IP address to the camera. Please turn off the DHCP function. 1. Select “Network” > “Static IP”. 2. Enter the “IP Address”, “Gateway”, “Netmask”, and “DNS” in the corresponding column. Use the number key pad on remote control to enter the value.

  • Page 83: System Setting

    System Setting Language Select the language of the system. Select “System” > “Language” > “English” or “Traditional Chinese”.

  • Page 84: Factory Default

    Factory Default Reset the camera back to factory default setting. 1. Select “System” > “Factory Default”. 2. Select “Reset” 3. Select the “Confirm” to reset back to factory default. Change Password Reset the Web login password to default. The default password is “aver4321”. Select “System”...

  • Page 85: Information

    Information Display the information of “Model Name”, “Firmware Version”, “Serial Number”, “IP Address”, “MAC Address”, and “Time”. Select “System” > “Information”.

  • Page 86: Install Ezlive

    Install EZLive Please go to http://www.aver.com/download-center to download the AVer EZLive software. After downloading, double-click on the file and follow the on-screen instructions to complete the installation. Use AVer EZLive During a video call, EZLive can help user to do:...

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