Eureka NER E10s Manual

TECHNICAL DATA

1. Product Model: NER E10s
2. Host Charging Voltage: 16.7V
3. Host Rated Voltage: 14.4V
4. Host Rated Power: 55W
5. Docking Station Model: BS2302
6. Docking Station Input: 220-240V~, 50-60Hz, 850W
7. Docking Station Output: 16.7V , 1A
8. Battery Model: BP14452C
9. Battery Rated Voltage: 14.4V
10. Battery Capacity: 5200mAh 74.88Wh
11. Charging Limit Voltage: 16.8V

Parts and Components

What comes in the box

How to identify parts of your robot

Remove excess clutter and cables on the floor before cleaning.

Quick Assembly

Installation of side brushes

Turn the main unit over. Attach the side brush to its color-matched post and press down until they fit into place.

Filter installation

Robot comes with filter installed. Before use, ensure the filter is securely in place. If not, remove dustbin from robot, pull up lid of dustbin and make sure filter is snapped into place. Ensure dustbin lid and bottom latch are securely closed and place back dustbin onto robot.
When using the mopping function, open the tank lid, fill the water tank with cold water, and securely close the lid.

Setting up self-emptying base

1. Place the self-emptying base flat against the wall on a level surface. If there is any charging base for other robot vacuum cleaners in the room, please put it away before use of our self-emptying base to avoid mismatching.
2. Place the self-emptying base in an area covered with wireless network signal to ensure stable network connection of the robot and proper function of the App. Store the excess cords into the slot at the back of the charging base to avoid affecting the proper function of the robot vacuum.
3. Plug the power plug into a power outlet.
   

Charging

NOTES

1. Avoid placing the robot and the base under direct sunlight.
2. Be sure to keep the charging area dry.

Press and hold " " for 3 seconds to power on the robot vacuum.
After the power indicator turns on, press the recharging button or manually put the robot back into the self-emptying base for charging, as shown. We recommend you charge the robot for at least 6 hours before using it for the first time.

	Indicator Light		Status
off	stable light	off	Robot is in standby mode, or Cleaning in progress, or Robot is fully charged.
off	stable light	stable light	battery level ≥ 20%, robot has finished its mission and is going to recharge
off	stable light	flash quickly	battery level < 20%, robot is going to recharge
off	flash slowly	off	Robot is charging
off	flash quickly	off	Error has occurred, see "Troubleshooting ".
off	off	off	Robot is in sleep mode or turned off.

NOTES

1. When the battery level is too low, the robot cannot be turned on. Please manually put the robot onto the charging base.
2. The robot will not be turned off when placed on the charging base. To turn the robot, remove the robot from the base, press and hold for 3s to shut it down. All indicators will be turned off.
3. To ensure the optimal performance of the lithium-ion battery, please keep the robot charged.
4. If you manually put the robot vacuum into the base, ensure that the charging contacts of both the robot and the base are connected.
5. For long-term storage, remove the robot from the base, turn it off and store it in a cool, dry place. If the robot is not used for more than 3 months, allow it to get charged for at least 12 hours before using. To preserve the battery lifespan, we suggest you fully charge the battery at least once every six months.

How to use your robot

Operation	Button
Short Press	Start/pause/resume	Return to the base	S tart spot cleaning
Press and hold for 3s	Shut down	/	Enter the network pairing state

Start / Pause / Resume

Briefly Press " " to start/pause/resume cleaning or use your App to control.

SPOT Cleaning

When the robot vacuum is in standby/pause mode, press " " to start spot cleaning. The robot will begin to clean an area of one square meter centered on itself. After spot cleaning, the robot will automatically return to the charging base to recharge.

Note that starting the spot cleaning mode will automatically stop the current cleaning cycle.

Recharge

When the robot vacuum is in standby mode, press " " and the robot vacuum will start recharging. When the robot vacuum is in cleaning process, pressing " " can stop cleaning, and then press " " can start recharging. Under special circumstances (such as power depletion, robot vacuum jamming, etc.), the robot vacuum may not be able to recharge automatically. Please manually place the robot vacuum back to the charging base.

NOTES

1. The robot vacuum will enter sleep mode when it is in standby mode for more than 10 minutes. In sleep mode, press any key to wake up the robot vacuum.
2. Do not immerse the robot in water. Doing so may damage the equipment, causing short-circuit or current leakage.

Self-Emptying Function

1. After cleaning, the robot will return to the charging base and automatically begin self-emptying.
2. Press the recharging button (the recharge interval between two times should be longer than 5 minutes) to trigger self-emptying.
3. Select manual self-emptying function on the App. Avoid manual self-emptying frequently.

Status Indicators of Self-Emptying Base

Setting Up App and Connecting the Device

NOTES

• The App supports iOS versions 13.0 and above and Android versions 8.0 and above.
• The App is not available for use with tablets. This model does not support a WEP encrypted router.
• The home wireless network name and password must contain only letters, numbers and standard symbols.
• The network accessing configuration of the robot requires a wireless network of 2.4GHz frequency range.
• The robot must be connected to wireless network to enable controlling the robot using the App. Once you have set up the App and connected the robot to wireless network, the App can be used to control the robot in the wireless network/2G/3G/4G/5G network environment.
• If your home wireless network password is changed or the router is replaced, the robot will show as off ine in the App; you will need to reconnect the robot to the wireless network following the wireless network connection instructions.

1. In the App Store or Google Play, search for eureka robot, download and install the App.
2. Open the Eureka App and complete the registration process, which includes an email address confirmation, and once you have confirmed your email address you can log in and follow the setup instructions in the App.
3. Connect your phone to your home wireless network.
4. In the App select Add Devices and choose the device NER E10s.
5. Connect your robot to your wireless network After assembling and powering on the robot, press and hold the " " button for 3 seconds until a beep is heard. The network indicator light should start flashing white. Follow instructions on App for next steps.

Using Eureka Robot App

NOTES
If the wireless network in your home is unstable, it may cause issues with the operation of the Eureka Robot App. The content of the Eureka Robot App may change when the version is updated. Please refer to the Eureka Robot interface for details.

Note: This interface will be upgraded later, this interface is for reference only.

Using Amazon Alexa or Google Home

Amazon Alexa

1. Open Amazon Alexa App
2. Select 'Skills & Games' and search for Smart Eureka Robot and select
3. Enable the Smart Eureka Robot skill
4. Your Eureka robot App will then open and you will login using your Eureka robot App credentials
5. The Smart Eureka Robot skill and the App should now be successfully linked, and this will be indicated on the Amazon Alexa App.
6. You can now use the following commands to control the robot:
   "Alexa, turn on vacuum"
   "Alexa, turn off vacuum"
   "Alexa, set charge mode on"

Google Home

1. Open Google Home App
2. Search for Smart Eureka Robot and select
3. Link Smart Eureka Robot skill
4. Your Eureka robot App will then open and you will login using your Eureka robot App credentials
5. The Smart Eureka Robot skill and the App should now be successfully linked
6. You can now use the following commands to control the robot:
   "Hey Google, Start the vacuum"
   "Hey Google, Stop the vacuum"
   "Hey Google, Charge the vacuum"

How to maintain your robot

Never operate robot without all filters, filter screen and dustbin in proper position.

Moving parts! Recharge robot vacuum cleaner after each use.

Dustbin/Water tank maintenance (clean as needed)

1. Take out the dustbin:
   Press the dustbin release button as shown and take out the dustbin.
   
2. Open the lid of the water tank and clean out the remaining water. Open the lid of the dustbin and take out the filter.
   
3. Remove debris by tapping the filter against your garbage bin. You can clean the dustbin, the filter and filter mesh with water,
   but remember to dry them THOROUGHLY before reinserting them into the robot (Do not clean the filter elements with detergents).
   
4. Reinsert the dustbin into the robot. It is recommended to clean the filter elements every week and replace them every 1-3 months.

Cleaning the mop assembly

1. Release the mop assembly and clean it.
   
2. Remove the mopping cloth from the mop holder.
   

3. Wash the mopping cloth with water and dry it.
   
4. Place the cleaned mopping cloth back to the mop holder and re-install the mop assembly to the robot.
   

How to maintain brushroll

Washable brushroll – clean frequently

Make sure robot is turned off and not plugged into a power source.

Do not attempt to remove belt.

Cleaning tools
How to use the cleaning brush:

1. Cut the hair entangled on the main brush with the blade.
2. Brush off the hair.
   

Main brush maintenance (weekly cleaning recommended)

1. Turn the main unit over. Release the cover plate of the main brush and pull it out, and lift the right side of the main brush to take it out.
   
2. Clean the main brush and its cover plate with the cleaning brush or a soft cloth.
   

3. Wash the main brush with water and dry it.
   
4. After cleaning, press the end cover back to the main brush body. Install the main brush body into the main unit according to the direction shown in the figure. It is recommended to clean the main brush every week and replace them every 6 months.
   

Main wheels and side brushes cleaning

Main wheels cleaning (weekly cleaning recommended)
Rotate the main wheels back and forth to remove debris or dust - remove and take out the hair or debris with the cleaning brush or a soft cloth.

Side brushes cleaning (weekly cleaning recommended)

1. Pull out the side brush. Remove dust on the side brush.
   
2. It is recommended to clean the side brush every week and replace them every 6 months.
   

Maintenance of Self-Emptying Base

How to empty the dust cup

1. Empty as soon as dirt reaches the MAX mark. Remove the dust cup by moving it vertically upwards.
   
2. Hold the dust cup over a bin. Press the lower dust cup release tab and empty the trash into the bin.
   

How to clean the cyclone

1. Press the upper release tab to open the top of the dust cup.
   
2. Take out the sponge filter and the cyclone (use the handle) as shown in figure.
   
3. Rinse the cyclone with clean water and make sure it is completely dry before putting it back.
   
   Note: Do not use detergents, polishes or air fresheners to clean the dust cup and cyclone to avoid corrosion.

3. Close the tab, and place the dust cup straight down back into the self-emptying base.
   
4. Place the cyclone and sponge filter back down into their regular positions. Close the dust cup so it clicks into place.
   
5. Place the dust cup back into the self-emptying base.
   

Maintenance of Self-Emptying Base

How to clean the filter

1. Press the release tab of the cover of the filter on the back of the base to remove the cover.
   
2. Rinse the filter with clean water until it is clean. Make sure the filter is completely dry before putting it back.

How to clean the dust collection air duct

1. Turn the self-emptying base upside down and check whether the dust collection air duct has been clogged.
   
2. If the air duct has been clogged, use a screwdriver to unscrew the air duct cover plate and take off the air duct cover plate.
   

3. Clean and wipe the air duct and air duct cover plate with a dry cloth.
   
4. After cleaning, reinstall the air duct cover and tighten the air duct cover.
   

Sensors and charging contacts cleaning
Wipe the sensors on the robot and charging contacts on both the robot and the base with a dry, soft cloth.

Troubleshooting

Make sure robot is off and charging plug is unplugged.

SAFETY INSTRUCTIONS

Warning for the machine

1. This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
   Children shall not play with the appliance.
   Cleaning and user maintenance shall not be made by children without supervision.
2. Plug must be removed from the socket-outlet before cleaning or maintaining the Appliance. Switch off before cleaning or maintaining the Appliance.
3. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
4. 
   For the purposes of recharging the battery, only use the detachable supply unit provided with this Appliance. Use only with BS2302 supply unit.
5. This Appliance contains batteries that are only replaceable by skilled persons.
6. Do not bring the smart robot close to heat source, radiation or burning cigarette butts. It is strictly forbidden to vacuum the following objects:
   1. All liquids such as water and solvents;
   2. Lime, cement dust and other construction dust and garbage;
   3. Heat generating objects, such as unextinguished carbon butts, cigarette butts;
   4. Sharp fragments, such as glass, etc.;
   5. Flammable and explosive items, such as gasoline and alcohol products.
7. Before using, please remove all fragile items from the ground (such as glasses, lamps, etc.), and items that may be tangled with the side brush, Roller brush and drive wheels(such as wires, curtains and other easily-entangled materials).
8. Please pay attention to your hair and avoid entanglement on wheels or roller brushes when using, cleaning and maintaining the robot.
9. Do not use this product at an altitude of more than 2000m.
10. Wireless network: 2400-2483.5MHz, MAX POWER:20dBm.
    BLUETOOTH MAX POWER:10dBm
    To satisfy RF exposure requirements, a separation distance of 20 cm or more should be maintained between the antenna of this device and persons during device operation. To ensure compliance, operations at closer than this distance is not recommended.
11. CLASS 1 LASER PRODUCT INVISIBLE LASER RADIATION
    ( Note: Laser classified to Class 1 according to IEC 60825-1:2014)

Warning for docking station

1. "IMPORTANT SAFETY INSTRUCTIONS – SAVE THESE INSTRUCTIONS" and "DANGER – TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, CARE- FULLY FOLLOW THESE INSTRUCTIONS".
2. This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
3. Plug must be removed from the socket-outlet before cleaning or maintaining the Appliance. Switch off before cleaning or maintaining the Appliance.
4. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
5. Docking base is only Applicable to the product NER E10s. (Battery pack type: Li-ion, DC 14.4 V, 5200 mAh) The Docking base will automatically start charging after Robot Vacuum Cleaner returned to the base.
6. 
   The battery charger (Docking station) is not intended to charge non-rechargeable batteries.
7. 
   In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this Appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility.

Warning for battery

1. The product must be powered off before removing the battery.
2. Please note that do not disassemble the battery by yourself.
3. If you need to replace it, please contact the after-sales service center.
4. Please dispose of used battery according to local laws and regulations
5. Do not dismantle, open or shred the battery.
6. Do not expose batteries to heat or fire. Avoid storage in direct sunlight.
7. Do not short-circuit a battery.
8. Do not store batteries haphazardly in a box or drawer where they may short-circuit each other or be short-circuited by other metal objects.
9. Do not subject batteries to mechanical shock.
10. In the event of a leaking, do not allow the liquid to come in contact with the skin or eyes. If contact has been made, wash the affected area with copious amounts of water and seek medical advice.
11. Do not use any charger other than that specifically provided for use with the equipment.
12. Do not use any battery which is not designed for use with the equipment.
13. Do not mix different manufacture, capacity, size or type within a device.
14. Keep batteries out of the reach of children.
15. Seek medical advice immediately if the battery has been swallowed.
16. Keep batteries clean and dry.
17. Do not leave a battery on prolonged charge when not in use.
18. After extended periods of storage, it may be necessary to charge and discharge the batteries several times to obtain maximum performance.
19. The batteries give their best performance when they are operated at normal room temperature (20°C ± 5°C).
20. Retain the original product literature for future reference.
21. The battery may be irreversibly damaged if the battery is in low power for a long time. It is recommended that the battery retain sufficient power before storage.

	[symbol IEC 60417-5957 ( 2004-12 )]	for indoor use only
	[symbol ISO 7000-0790 ( 2004-01 )]	read operator's manual
	[symbol IEC 60417-5031 ( 2002-10 )]	direct current
	time-lag miniature fuse-link where X is the symbol for the time/current characteristic as given in IEC 60127
	[symbol IEC 60417-5032 ( 2002-10 )]	alternating current
	[symbol IEC 60417-5172 ( 2003-02 )]	class II equipment

Mail: Kdeurope.ffice@gmail.com

Documents / Resources

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Eureka NER E10s Manual