Canon imagePROGRAF iPF6300 Service Manual page 29

VIII. Product Technical Support Offerings
A. Authorized Service Providers
Service is provided through a Canon Authorized Service Provider or through a
rd
3 party service company managed by CITS (Canon Information Technology
Services). Canon authorized service providers are expected to service the
equipment they sell. Since these products are also available through a sales-
only distribution channel, the serial number of the product must be registered to
the service provider of record through the ASCR System (refer to the
(Authorized Servicer Customer Registration)
ensure that service is not provided through a 3
B. Authorization Policy
To become service authorized and maintain authorization to service the
imagePROGRAF models, each service provider's location must have at least
two technicians who have been certified on the imagePROGRAF iPF6350/6300
printers.
C. Canon USA e-Support Center Website
Canon USA Systems and Technical Support Division provides high quality e-
Support via the Internet and is only available for Canon USA Authorized
Servicing Dealers or Authorized Service Providers.
Canon USA e-Support is designed to give dealer and authorized servicer
technicians access to technical support information via the Worldwide Web.
The following functions and information can be accessed:
• Proactive notification of new releases, patches, Technical Publications, and
other information via e-mail
• Search for Technical Solutions with the Integrated Knowledge Management
System through natural language query
• Read or download on-line documentation
• Download patches and their Readme files
• Track and Modify logged Cases
• Review all open Cases
In order to access e-Support, you must first register for a Support ID. To
register for a Support ID, go on-line to the Canon USA Systems and Technical
Support Division's e-Support Center website at www.support.cusa.canon.com.
Click on the "Register" button and follow the instructions for registration. This
service is available at no additional charge to all authorized dealers.
imagePROGRAF iPF6350/6300 Service Guide
Rev. 0
imagePROGRAF iPF6350/6300 Service Guide
System, Page
rd
party service company.
ASCR
15) in order to
March 2010
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