Canon imagePROGRAF iPF6300 Service Manual page 27

VII. Suggested End-User Customer Service Offerings
A. imagePROGRAF Limited Warranty
The imagePROGRAF Large Format Printer Limited Warranty is effective for a
period of one (1) year following delivery to the original purchaser.
No warranty is given for any consumables, such as paper or ink cartridges, with
the exception of the printhead.
For detailed warranty information, please refer to the Appendix for the
imagePROGRAF Large Format Printer Limited Warranty, Page 30
Canon imagePROGRAF Printhead Limited Warranty, Page 31.
B. On-Site Service
The CITS Help Desk will diagnose end-user problems related to the product. If
telephone based troubleshooting cannot resolve the problem, the CITS Help
Desk will redirect Customer calls to the Service Provider of record to provide
on-site service. If there is no Service Provider of record, CITS will dispatch a 3
party organization to provide on-site service.
C. Post Warranty Support
If a Customer calls CITS for service after the product warranty has expired, the
customer will be instructed to contact the dealer registered to their product
under the ASCR Program (if the dealer had previously selected either Dispatch
by CITS, or the Warranty Marketing Program).
D. CarePAK Extended Service Plan
Canon CarePAK Extended Service Plans are available for the customer to
extend the printer warranty period beyond the 1-year limited warranty. Extended
Service Plans are available to the customer, if the Dealer or Reseller is unable
to, or chooses not to provide post-warranty service.
With the CarePAK Extended Service Plan, the customer will receive toll-free
telephone support and if needed, on-site service for their Canon Product, for the
duration of the extended coverage. Extended coverage plans are available with
either a one (1) year or two (2) year extended coverage.
Note: CarePAK coverage cannot be extended beyond the original term
purchased.
The CarePAK Extended Service Plan (one (1) year or two (2) year) must be
purchased during the printer warranty period and goes into effect on the day the
original printer warranty expires. It does not include extended coverage for any
consumables, such as paper or ink cartridges.
imagePROGRAF iPF6350/6300 Service Guide
Rev. 0
imagePROGRAF iPF6350/6300 Service Guide
Canon
and the
rd
March 2010
Page 22