Canon imagePROGRAF iPF6300 Service Manual page 20

VI. Authorized Servicer Offerings
The Authorized Servicer program enables Canon distribution product resellers to
become authorized to service the Canon products they resell.
Authorized Servicer Program Guide (found in the Download Center of the
Center website) for details to help an Authorized Servicer become familiar with
Canon USA's business processes and the resources that are available to assist the
Authorized Servicer.
Canon USA's Systems & Technical Support Division's Business Relations and
Administration department is available to answer questions regarding this program.
The Business Relations and Administration department can be reached at 516-328-
5763. The line is available Monday through Friday 9:00 am to 5:00 pm Eastern
Time.
A. ASCR (Authorized Servicer Customer Registration) System
The ASCR System is the process used to link the Customer's product serial
number to the Authorized Servicer; specific customer information is not
required. To receive compensation for labor expended on a warranty service
dispatch, your customers' product serial number must be registered in Canon's
ASCR system. If your customer contacts CITS during the warranty period, your
dealership will be dispatched to the call.
All calls dispatched by CITS must be closed out with CITS in order to qualify for
labor compensation. To close out the service call; Section 2 of the Service
Dispatch
isgservice@CITS.canon.com.
for any service not dispatched by CITS.
If your customer contacts CITS on a post-warranty call, the customer will be
referred to your dealership.
manage all unregistered units.
To help ensure Canon USA customers receive service support regardless of
their location, Canon USA maintains a relationship with a national independent
service company. Customers that require service support can call CITS at 1-
800-423-2366. In the event on-site service is necessary to restore the product
to operation, CITS will dispatch the national independent service company. It is
possible to dispatch the Authorized Servicer rather than the national
independent service company, however the Authorized Servicer must register
their customer's product with us beforehand. This is accomplished via ASCR.
IMPORTANT: To submit a warranty claim for a defective part, please follow the
e-Tag Warranty Claim form process.
imagePROGRAF iPF6350/6300 Service Guide
Rev. 0
Form must be
Canon USA will not provide labor compensation
A national independent service company will
imagePROGRAF iPF6350/6300 Service Guide
completed and
Refer to the
e-Support
e-mailed to
March 2010
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