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Canon imagePROGRAF iPF6300 Service Manual
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Canon imagePROGRAF iPF6300 Service Manual

Canon imagePROGRAF iPF6300 Service Manual

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Summary of Contents for Canon imagePROGRAF iPF6300

  • Page 1 Service Guide...
  • Page 2 imagePROGRAF iPF6350/6300 Service Guide IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imagePROGRAF iPF6350/6300 PRINTER SPECIFICATIONS OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER. USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
  • Page 4 imagePROGRAF iPF6350/6300 Service Guide Contents PRODUCT OVERVIEW ..........................1 DE S IGN EATUR S .... F ......................... 2 ..........................2 MAGE  ROCESSING  ECHNOLOGY ..........................2 IGH  RECISION  RINT  ODES (PF‐05)..............................2 INTH AD  LU A ...........................
  • Page 5 imagePROGRAF iPF6350/6300 Service Guide VII . SUGG ES ED EN D­USER CUSTOMER SERVICE OFFERINGS ............22 OGRAF ........................22 IMAGE   IMITED  ARRANTY ‐S ..............................22 N ITE  ERVICE .............................22 OST  ARRANTY  UPPORT ........................22   XTENDED ER   VICE ...
  • Page 6 imagePROGRAF iPF6350/6300 Service Guide Product Overview The imagePROGRAF iPF6350/6300 large format printers are successors to the imagePROGRAF iPF6100 large format printer. These 24-inch 12-color printers have darker gray covers, and are equipped with more robust mechanical structures that result in higher precision printing. They offer the image uniformity and precision needed in the photographic and proofing environments.
  • Page 7 imagePROGRAF iPF6350/6300 Service Guide II. Design Features A. Image Processing Technology The imagePROGRAF iPF6350/6300 printers incorporate new technology for the creation of high-precision color conversion that offers far-reaching improvements in color reproduction and gradation. This enables smooth gradations to be reproduced with excellent matching precision, under controllable conditions, and with little tone jump.
  • Page 8 imagePROGRAF iPF6350/6300 Service Guide • Automatic cutting settings (for rolls) • Borderless printing (for rolls) • Paper feed amount • Printhead height • Vacuum strength • Maximum ink usage MCT top screen MCT top screen Custom paper menu Custom paper menu Click [Add Custom Paper] Click [Add Custom Paper] Perform media parameter addition, editing, and deletion.
  • Page 9 Displays [Monochrome (Photo)] or [Monochrome] according to the paper used. To improve compatibility with ICC-based workflows, ICC profiles are available for Canon standard paper for photography and proofing. Additionally, mapping precision is higher, in conjunction with color conversion, based on new image processing technology for better gradation.
  • Page 10 STANDARD/DRAFT print quality setting in the driver, for optimum results. L. Poster Artist Lite PosterArtist Lite is a Canon poster creation application which includes basic edit functions, artwork management, and quick copy operations. It contains an extensive range of templates and design materials, enabling anyone to create posters as desired by following just four simple steps.
  • Page 11 1320B010AA Note: The Service Manuals and Parts Catalogs for the imagePROGRAF iPF6350/6300 Series printers are only available in electronic format in the Download Center Canon e-Support website: www.support.cusa.canon.com. N. Box Contents Note: Box contents shown are for reference purposes only and are subject to change without notice.
  • Page 12 imagePROGRAF iPF6350/6300 Service Guide III. Service Features A. Enhanced Service Mode Features Enhanced firmware has been added to provide several additional functions in service mode, for adjustments and troubleshooting. The service mode enhancements when applied will help reduce service costs and down time. Refer to the Service Manual for details.
  • Page 13 imagePROGRAF iPF6350/6300 Service Guide IV. Educational Training Technicians have successfully completed imagePROGRAF iPF6350/iPF6300/iPF8300 Printer Series Training Course are certified to service the imagePROGRAF iPF6350/iPF6300/iPF8300 printer. Table 4 - imagePROGRAF iPF6350/6300/8300 Series Training Course Overview imagePROGRAF iPF6350/6300/8300 Series Training Course Overview The imagePROGRAF iPF6350/iPF6300/iPF8300 Series on-line course has been developed to introduce the student to the new features, functions and components of Overview for the...
  • Page 14 Before installation, confirm that a NEMA 5-15R outlet is available to power the imagePROGRAF iPF8300. It is not necessary to have a dedicated line however, Canon USA suggests that no other electrical equipment utilize the same power line when the printer is in use.
  • Page 15 imagePROGRAF iPF6350/6300 Service Guide Length Length Approx.46.34“(1,177 Refer to the “Quick Start Guide” packaged with the printer and the Service Manual for complete unpacking, installation, reinstallation, and space requirements. C. Estimated Installation Times Estimated installation times shown are based on an out-of-box main unit installation that can be achieved by service personnel.
  • Page 16 imagePROGRAF iPF6350/6300 Service Guide D. Installation Tools The necessary tools to install these printers are in the Table below. Table 8 - Installation Tools Tool Hexagonal wrench (Provided with the printer stand) For printer stand assembly and printer mounting Cut sheet paper of A3 size or larger, or roll paper For printhead adjustment (Provided with printer) Cutter...
  • Page 17 imagePROGRAF iPF6350/6300 Service Guide F. Consumables Items Consumable items are all products and materials that are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals, and ink. A number of factors go into the approximate life expectancy of a consumable item, including paper size and the amount of coverage per page.
  • Page 18 (below) show an estimated life, to assist in the initial parts/supplies planning. Canon USA has also prepared an imagePROGRAF iPF6350/6300 printer Maintenance Kit that includes parts, which are supposed to come to end of life at the same timing. It will prevent re-dispatching for replacing another part that will come to its end of life soon.
  • Page 19 imagePROGRAF iPF6350/6300 Service Guide Note: All periodic replacement parts shown in the tables below are for reference purposes only and are subject to change without notice. Table 12 - Technician Periodic Maintenance Items Estimated Life Parts Counter Part Name Part Number Quantity (A1 Sheets) MS-1...
  • Page 20 Center website) for details to help an Authorized Servicer become familiar with Canon USA’s business processes and the resources that are available to assist the Authorized Servicer. Canon USA’s Systems & Technical Support Division’s Business Relations and Administration department is available to answer questions regarding this program.
  • Page 21 To close out the service call; Section 2 of the Service Dispatch Form must be completed and e- mailed to isgservice@CITS.canon.com. Canon USA will not provide labor compensation for any service not dispatched by CITS.
  • Page 22 1-800-423-2366 to attempt all user-performed service remedies. If a service dispatch is required, CITS will dispatch the Authorized Servicer (provided the machine was registered in the ASCR system.) To register a machine, go to the warranty section of Canon USA’s e-Support Center website at www.support.cusa.canon.com and select the Authorized Servicer Customer Registration Form.
  • Page 23 To close out the service call, please complete Section 2 of the CITS Service Dispatch form and e-mail it to isgservice@CITS.canon.com. Canon USA will not provide labor compensation for any service not dispatched by CITS. e-Tag claim forms will not be accepted as requests for warranty labor compensation and will only be accepted for warranty part claims.
  • Page 24 imagePROGRAF iPF6350/6300 Service Guide Figure 1 - e-Support: e-Tag To submit a new warranty claim, select the type of claim from the dropdown list shown below and complete the required sections of the e-Tag limited warranty claim. Figure 2 - e-Support: e-Tag Warranty Claim Console A copy of the e-Tag limited warranty claim form and the machine service history should be returned with the original defective part(s) to the address provided on the bottom of the e-Tag limited warranty claim.
  • Page 25 To view your on-line warranty credits, log onto the ISG Central website at www.isgcentral.cusa.canon.com. Go to the Canon Network Access (CNA) site to view e-Tag warranty credit information. After authorization, parts, and labor credits are posted the following business day.
  • Page 26 imagePROGRAF iPF6350/6300 Service Guide Figure 4 - CNA: Warranty Credit Inquiry Figure 5 - CNA: e-Tag Warranty Claims Search To check the status of e-Tag Limited Warranty Claims already submitted: Go to the e-Tag Warranty Claim Console as shown at the bottom of the screen shot in Figure 2 - e-Support: e-Tag Warranty Claim Console.
  • Page 27 With the CarePAK Extended Service Plan, the customer will receive toll-free telephone support and if needed, on-site service for their Canon Product, for the duration of the extended coverage. Extended coverage plans are available with either a one (1) year or two (2) year extended coverage.
  • Page 28 F. imagePROGRAF Web Support (Consumers Use) Canon USA has a Marketing and Consumer Support Website available through the Canon USA Home Page www.usa.canon.com. Go to www.usa.canon.com/imageprograf,...
  • Page 29 • Review all open Cases In order to access e-Support, you must first register for a Support ID. To register for a Support ID, go on-line to the Canon USA Systems and Technical Support Division’s e-Support Center website at www.support.cusa.canon.com.
  • Page 30 Figure 6 - Canon USA eSupport Login D. Canon USA ISG Central Website A complete version of the Service Guides is available on the Canon USA ISG Central website (http://isgcentral.cusa.canon.com/). Access is limited to the Authorized Dealer’s Management staff; please contact your Dealer Administrator to request access to the System and Technical Support Section of ISG Central.
  • Page 31 imagePROGRAF iPF6350/6300 Service Guide When the user is logged onto ISG Central, they must select the Systems & Technical Support button to access the Service Guides area of the website as shown below. Figure 8 - ISG Central Service Guides imagePROGRAF iPF6350/6300 Service Guide March 2010 Rev.
  • Page 32 Service Guide E. Canon USA Technical Support Center Call Escalation Canon USA provides a time sensitive call escalation process for all imagePROGRAF iPF6350/6300 printers Authorized Servicers. CITS is the single point of entry for this process. Once a call is placed, the details are logged in the call management system and a case number is assigned to the call.
  • Page 33 User-replaceable items Maintenance Cartridge (MC-16) Ink Tanks (PFI-105) Canon Printer Driver, Print Plug-in for Adobe Photoshop. Print Plug-in for Digital Photo Professional, PosterArtist Lite (PC Only), Digital Photo Front-Access, Printer Software Included Driver Extra Kit (Free Layout, Color imageRUNNER Enlargement Copy, Advanced...
  • Page 34 imagePROGRAF iPF6350/6300 Service Guide B. Printhead PF-05 Table 15 - Printhead (PF-05) Printhead (PF-05) Type Bubble-jet on demand Head Configuration 6 colors integrated type (6 chips per printhead x 2 printheads) Nozzle Pitch 1,200 dpi Nozzles per chip 5,120 nozzles (Matte Black), 2,560 nozzles per color, all other colors 4 Pico liters per color Droplet Size Head Replacement...
  • Page 35 Product with a new or rebuilt Product. Warranty replacement shall not extend the warranty period of the defective Product. This warranty shall not extend to the Canon Printhead for the Product, for which a separate warranty is given. Nor shall this warranty cover other consumable parts or consumables, such as paper and ink cartridges, as to which there shall be no warranty or replacement.
  • Page 36 Canon's operator's manual or other documentation, (c) installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon's service bulletins, or (d) use of supplies or parts (other than those distributed by Canon) which damage the Printhead or cause abnormally frequent service calls or service problems. Nor does this warranty extend to any Printhead on which the original identification marks or serial numbers have been defaced, removed, or altered.
  • Page 37 .......................20 Figure 4 - CNA: Warranty Credit Inquiry ...................21 Figure 5 - CNA: e-Tag Warranty Claims Search ...............21 Figure 6 - Canon USA eSupport Login ..................25 Figure 7 - ISG Central Login .....................25 Figure 8 - ISG Central Service Guides ..................26...

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