Canon imagePROGRAF iPF6300 Service Manual page 23

All service calls dispatched by CITS must be closed out with CITS in
order to qualify for labor compensation. To close out the service call,
please complete Section 2 of the CITS Service Dispatch form and
e-mail it to isgservice@CITS.canon.com. Canon USA will not provide
labor compensation for any service not dispatched by CITS. e-Tag
claim forms will not be accepted as requests for warranty labor
compensation and will only be accepted for warranty part claims.
Warranty labor compensation is made on a "per incident" basis,
regardless of the number of visits required to resolve the problem.
B. e-Tag warranty Claim Form
e-Tag is an electronic form that is completed on-line, printed out and
accompanied by the original defective part and returned to the Warranty Control
Section for warranty compensation.
To submit a Warranty claim, complete the sections of the e-Tag claim form. A
copy of the e-Tag claim form and the machine service history should be
returned with the original defective part(s) to the address provided on the
bottom of the claim form.
computer generated and must include the following:
• Dealer Name
• Machine Installation Date
• Machine Serial Number
• Part Number
• Part Description
• Reason For Removal
• Date Part Was Removed
• Machine Copy Count
• Work Performed (Highlight Current Service Call)
To check your on-line warranty credits, log onto the ISG Central website at
www.isgcentral.cusa.canon.com.
view e-Tag warranty credit information.
The e-Tag claim form can be found in the warranty section of the e-Support
Center website at
imagePROGRAF iPF6350/6300 Service Guide
Rev. 0
The service history log can be handwritten or
Go to the Canon Network Access (CNA) site to
www.support.cusa.canon.com.
imagePROGRAF iPF6350/6300 Service Guide
March 2010
Page 18