Canon imagePROGRAF iPF6300 Service Manual page 22

To obtain reimbursement for service delivered during the end-user
warranty, you must be dispatched by CITS. For this to occur, the end-
user must contact CITS first to attempt all user-performed service
remedies. Should these not resolve the problem, the Service Provider
of record will be dispatched (See ASCR process for instructions on how
to register your company as the Service Provider of record).
Labor compensation of $155 per incident will automatically be issued to
the dispatched service provider (your company) once the service call
has been closed with CITS. Defective parts reimbursement will be
issued upon receipt of an e-Tag claim with the defective part.
3. Warranty Marketing Program
Some Service Providers may choose to have their own help desk serve
as the "first point of contact" rather than CITS. This places the burden
of having an effective in-warranty call avoidance process upon the
service provider. Service calls performed under this arrangement are
not eligible for labor reimbursement under the process. Instead, a flat-
rate of $30.00 will be issued to a service provider for each product
(serial number) they choose to support in this manner.
The ASCR process allows the service provider to select this option and
it is incumbent on the service provider to provide service support that is
consistent with commercially acceptable standards. In cases where the
service provider has accepted the flat-rate payment but has not
provided service support to the end-user, the service provider could
lose authorization to service that product.
A dealer or Authorized Servicer may create a Maintenance Agreement
to provide service and support to their customer referencing the
Suggested Maintenance Pricing section.
IMPORTANT: To submit a warranty claim for a defective part, please
follow the e-Tag Warranty Claim form process.
4. Unregistered Serial Numbers
Help desk support will be managed by CITS with dispatch supported by
rd
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5. Warranty Labor Compensation
Warranty Labor Compensation is a flat-rate reimbursement that is
reimbursed to your dealership's account for time expended to repair a
down machine.
During the warranty period, the end-user is required to contact CITS at
1-800-423-2366 to attempt all user-performed service remedies. If a
service dispatch is required, CITS will dispatch the Authorized Servicer
(provided the machine was registered in the ASCR system.)
To register a machine, go to the warranty section of Canon USA's
e-Support Center website at
the Authorized Servicer Customer Registration Form.
imagePROGRAF iPF6350/6300 Service Guide
Rev. 0
party service company.
imagePROGRAF iPF6350/6300 Service Guide
www.support.cusa.canon.com and select
March 2010
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