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Henny Penny FlexFusion FPG-615 Service Instructions Manual
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Henny Penny FlexFusion FPG-615 Service Instructions Manual

Henny Penny FlexFusion FPG-615 Service Instructions Manual

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FlexFusion® GAS
PLATINUM COMBI G2
FM06-155
en-US
Service-
instructions
Model
FPG-615
FPG-621
FPG-115
FPG-121
FPG-215
FPG-221

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Summary of Contents for Henny Penny FlexFusion FPG-615

  • Page 1 Service- instructions FlexFusion® GAS PLATINUM COMBI G2 Model FPG-615 FPG-621 FPG-115 FPG-121 FPG-215 FPG-221 FM06-155 en-US...
  • Page 2 Henny Penny Corporation P.O.Box 60 Eaton,OH 45320 Phone +1 937 456-8400 Fax +1 937 456-8402 Toll free in USA Phone +1 937 417-8417 Fax +1 937 417-8434 www.hennypenny.com Service-instructions...
  • Page 3 Directory of contents 1 Password overview  ............  7 2 Introduction .................  8 2.1 About this manual  ................  8 2.2 Warranty  ....................  8 3 Safety instructions  .............  9 4 Opening and closing the unit  ..........  10 4.1 Control panel  ..................  10 4.2 Side wall  ..................  11 5 Service menu - appliance test  .........  12 5.1 Service menu ...
  • Page 4 Directory of contents 7 Software  ................  37 7.2 Opening the basic settings menu  ..........  37 7.3 Software update  ................  38 7.4 Importing additional content  ............  39 7.5 Importing the manufacturer's cookbook ........  40 8 Trade show mode  .............  42 9 Electronics  ................  43 9.1 Block diagram for the control  ............  43 9.2 Control board .................. ...
  • Page 5 Directory of contents  Fan fault (FAN_ID23)  ..................  88  Motor system faulty (FAN_ID27)  ..............  89 12.5 Water area  ..................  90  Water pressure too low (709)  ................  90  The water pressure is too low; cleaning has been paused.  ......  92 12.6 Electronics / control area ...
  • Page 6 Directory of contents  Checking the electrodes  ................  113  Inspection of the gas solenoid valve  .............   114  Testing the heat exchanger  ................  115 13 Check components  ............  116 13.1 Lift magnet  ..................  116 13.2 WaveClean circulation pump  ............  117 13.3 WaveClean siphon pump ............  119 13.4 Solenoid valve for vapor quenching/ filling siphon ...
  • Page 7 Password overview 1 Password overview Range Password Description Described in Installation / 2100 Setting all basic parameters (for Installation instructions commissioning example time / date). Network settings 2000 Input network addressing. Only Installation instructions for units with touchscreen control. Basic settings / user Setting of basic values ​...
  • Page 8 Introduction 2 Introduction 2.1 About this manual This service manual contains information needed by the service technician for professional and correct fault isolation, repair and maintenance of the unit. The service technician must also observe the contents of the installation instructions and the user manual. Target group Target group for this service manual is qualified personnel who are familiar with the technical functioning and operation of the unit and have been trained to work on electrical units.
  • Page 9 Safety instructions 3 Safety instructions For servicing tasks, the service technician must be familiar with and observe regional regulations. In addition, the notes in the service manual must be observed. Danger to life due to electric current DANGER ü Disconnect power prior to performing gas and electrical work. •...
  • Page 10 Opening and closing the unit 4 Opening and closing the unit 4.1 Control panel Image: Unlock the control panel Opening the control panel 1. Remove the left side wall. 2. Press the unlocking mechanism forwards. The control panel is unlocked. 3.
  • Page 11 Opening and closing the unit 1. Press and hold operating panel on the left. Repeat as many times as necessary. The operating panel snaps in audibly. The operating panel is secured against unauthorized opening. 4.2 Side wall Image: A Sizes 6.x and 10.x; B Size 20.x Removing the side wall 1.
  • Page 12 Service menu - appliance test 5 Service menu - appliance test 5.1 Service menu The service area permits functional testing of individual components, adjustment of basic settings and updating of the software. 5.1.1 Access to service area Switch on the unit. Tap the "Unit functions"...
  • Page 13 Service menu - appliance test 5.2 Appliance information Overview Image: Unit information display Display of the appliance-specific information 1. Software version 2. Cookbook version 3. Unit configuration 4. Serial number 5. Date of last CombiDoctor diagnosis. 6. Saved contact data Leaving the area Touch the Back field.
  • Page 14 Service menu - appliance test 5.3 Status overview The overview shows the technical status of the unit. Energized components and feedback messages can be recognized by the green color of the field. Page 1 a Status of electronic fuse b Temperature of control board c Engine speed d Heat requirement in % e Status of safety temperature...
  • Page 15 Service menu - appliance test 5.4 CombiDoctor Description The CombiDoctor offers an automatic check of the climate control system and WaveClean automatic cleaning. The tests are possible individually or as overall test. For instructions on performing, see the touchscreen. Image: Select CombiDoctor test CombiDoctorStart Selecting a program Select a program by adjusting the roller.
  • Page 16 Service menu - appliance test Step 5 (steam reduction) 1. Check of steam reduction (lift magnet). Display switches to green = test successful. Display switches to red = test not successful. Check of lift magnet via relay test. A fault is present on the component or the control board.
  • Page 17 Service menu - appliance test 5.5 Relay test Overview The cooking chamber door must be closed to control the G16 circulation pump. Only available for units with grease collection system Relay Connector Description Info Cooking chamber light E3 24 V DC Lift magnet M8 24 V DC Steaming unit 24 V DC...
  • Page 18 Service menu - appliance test Relay Connector Description Info K4 (A3) Solenoid valve grease collection system 208V AC Description The test permits separate activation of various functions. • Testing the relay. • Testing of individual components. Activating/deactivating a function Activating a function Press the button for the area to test.
  • Page 19 Service menu - appliance test Circulation and heating. The circulation pump G16 is switched on. Heating of the cooking chamber to 55 °C (131 °F). Rinse DynaSteam and siphon The valve for steaming is energized. Another water change from the siphon. After 30 minutes, the WaveCleanTest ends.
  • Page 20 Service menu - appliance test 5.7 100°C + core temperature calibration Description Image: Overview a Back to the homepage b Switching cooking cabinet 1 (top) / 2 (bottom) Only for pedestal units c Cooking chamber temperature d Saved offset e Average heat requirement f Temperature from the core temperature sensor g Saving changes...
  • Page 21 Service menu - appliance test Check calibration Check calibration - tabletop unit 6.x / 10.x Prerequisite Calibrated digital temperature measurement device. The temperature in the cooking chamber is < 100°C. Fix internal core temperature sensor and temperature sensor of external measurement device in the cooking chamber. Use a grill rack for this.
  • Page 22 Service menu - appliance test Prerequisite Two calibrated digital measurement devices or two-channel measurement device. The temperature in the cooking chamber is < 100°C. Fix the temperature sensor of the two external measurement devices in the middle of the top and bottom chambers in the cooking chamber respectively.
  • Page 23 Service menu - appliance test Calibrate cooking chamber sensor Calibrating the cooking chamber sensor - tabletop unit 6.x / 10.x Prerequisite Execute Check calibration and do not switch appliance off. Temperature display on the touch screen indicates 100 °C (212 °F). Calibration Adjust offset value by adjusting the roller.
  • Page 24 Service menu - appliance test Saving the calibration Touch "Save offset" field. Saving of set value. Automatic calibration of core temperature sensor. Canceling the calibration Touch the "STOP" field. The calibration ends. Exiting the calibration Tap the field Back . Storing the calibration on Save data additionally on internal SD card.
  • Page 25 Service menu - appliance test 5.8 DynaSteam test Description Dual-chamber units (20.x) have two DynaSteam steaming units with parallel INFORMATION control. The specified quantity of water refers to one chamber. Perform Dy- naSteam test for each chamber separately. Description The DynaSteam test allows a function test of DynaSteam steaming. Calibration is not possible / necessary.
  • Page 26 Service menu - appliance test Collect the water from the supply pipe with a measuring container. Starting water test. After the predetermined amount of water has gone through, activation stops automatically. Compare amount of water with the set value. A deviation of +- 10% is within tolerance.
  • Page 27 Service menu - appliance test 5.10 Data and time Tap the value to be changed. Use the number block to set the desired values by tapping. Tap the "OK" field. Changes saved. 5.11 Setting the set-up height Image: Overview Setting the set-up height Set the set-up height by adjusting the rollers.
  • Page 28 Service menu - appliance test 5.12 Audio settings Image: Overview Setting the volume Use the slider to set the desired volume. Tap the "OK" field. Changes saved. Canceling the selection Tap the "Back" field. 5.13 Select signal tones Set signal tones Set the profile by adjusting the rollers.
  • Page 29 Service menu - appliance test 5.15 Software update Description Update of the software via the USB interface. Sounds, cookbooks, help texts and videos are not part of the software update. INFORMATION These require importing via "Importing additional content". Performing the update Perform according to instructions on the touchscreen and software description.
  • Page 30 Service menu - appliance test 5.18 Backing up data Description Backup function for parameters (for example, customer settings, calibration values). Saving data on the internal SD card and USB stick (if plugged in). Backing up data Prerequisite Service menu is displayed Tap the "...
  • Page 31 Service menu - appliance test 5.20 Importing contact data Description Import of service contact data. This data can be accessed by the operator under "Equipment information". Preparing the data Perform according to instructions on the touchscreen. Create the file "ContactData.txt" with favorite text editor on the computer.
  • Page 32 Service menu - appliance test Selecting parameters Selecting parameters by adjusting the caster. Tap the "Read" button. Display of set parameters. Changing parameters Use the number block to set the desired value. Tap the "Write" button. Changes saved. Parameter overview Basic setting Standard Adjustment...
  • Page 33 Service menu - appliance test Basic setting Standard Adjustment Explanation value range Recirculation hood control 0 = Off Activation required when retrofitting a hood. MagicHood / FlexiCombi Air 1= On See also parameter 80 Activate additional board A3 0 = Off Activation required when retrofitting a hood.
  • Page 34 Service menu - appliance test 5.23 Backing up the SD card Description Export the data from the internal SD card and external USB stick. Backing up data Perform according to instructions on the touchscreen. Tap the OK button. Back-up of the data. A confirmation then appears on the touchscreen.
  • Page 35 Service menu - appliance test 5.27 Reset contamination Description Manual reset of the WaveClean cleaning reminder if it is activated. Tap the button OK . Reset performed Service-instructions...
  • Page 36 Status overview direct access 6 Status overview direct access 6.1 Description Direct access allows display of all processes and temperatures during operation. The status overview is intended only for the service technician. INFORMATION Overview a Hidden field for access to status overview 6.2 Opening the status overview Tap the invisible field three times quickly.
  • Page 37 Software 7 Software 7.1 Overview 7.2 Opening the basic settings menu Switch on the unit. Tap the "Unit functions" field. Display of Appliance functions menu. Tap the "Settings" field. Display of window " PIN ". Enter password and touch Confirmation field. The password for the Settings menu is 111.
  • Page 38 Software 7.3 Software update Prerequisite USB stick. Maximum size 64 GB. Formatting FAT (standard). The disk should be empty if possible. Current software update. The update is provided as packed ZIP file. Preparing the USB stick Prerequisite USB stick. Maximum size 64 GB. Formatting FAT (default). The disk should be empty if possible.
  • Page 39 Software 8. Tap the "OK" field. The update begins. Finally, a confirmation appears on the touchscreen. 9. Tap the "OK" field. The software restarts automatically. The update can take up to 15 minutes. The software is restarted several times. INFORMATION Do not switch unit off.
  • Page 40 Software Content_CODG2 Importing additional content 1. Insert the USB stick 2. Switch the appliance on. 3. Tap the "Unit functions" field. Display menu Unit functions . 4. Tap the "Unit settings" field. Display window PIN . 5. Enter password "1967" and tap field Confirm . Display from service area 6.
  • Page 41 Software Importing a cookbook Insert USB stick Tap the "Import manufacturer cookbook" field. Tap the "OK" field. The data is imported. Finally, a confirmation appears on the touchscreen. Tap the "OK" field. Perform unit restart via key On Off . Service-instructions...
  • Page 42 Trade show mode 8 Trade show mode 8.1 Description Trade show mode allows appliance operation for demonstration purposes. 8.2 Connecting the unit A single-phase power supply is required for operation. Appliance is connected on L1 and N. See also installation instructions. 8.3 Opening the unit functions Connecting the unit Tap the "Unit functions"...
  • Page 43 Electronics 9 Electronics 9.1 Block diagram for the control 24V DC 230V AC 24V DC 230V AC U/V/W 230V AC 230V AC U/V/W Legend Control board Operating unit Additional circuit board (Upper) ignition module Lower ignition electronics LED illumination (only 215,221) (Upper) gas blower Lower gas blower (only 215,221)
  • Page 44 Electronics 9.2 Control board Layout Reset X31 X30 X35 X20 X19 Service-instructions...
  • Page 45 Electronics Configuration Reset button The Reset button resets the e-fuse (electronic fuse) Connector X1 (24V DC) Description Power supply I/O board 24 V+ DC Power supply I/O board 24 V- DC Connector X3 (24V DC) Description Power supply for left light Power supply for right light Connector X4 (120V AC) Description Solenoid valve K12 (water vapor elimination)
  • Page 46 Electronics Description WaveClean pump G16 Connector X29 (120V AC) Description Cooling fan G7 Cooling fan G8. Only for 215, 221 pedestal units Connector X30 Description B1 core temperature sensor Connector X31 Description B2 Cooking cabinet sensor (for 215, 221 upper chamber) Connector X32 Description...
  • Page 47 Electronics 9.3 Additional circuit board Layout The additional circuit board is present only on units with the MagicHood exhaust hood. F900 Configuration Connector X62 CAN communication to motor power board T20 (only for 215, 221 for lower motor) Connector X63 CAN communication to (upper) ignition box A10 Connector X64 CAN communication to lower ignition box A20 (only for 215, 221) Connector X66 Description...
  • Page 48 Electronics 9.4 Safety overview 6,3A 120V AC F500 120V AC 3,15A G7/G8 e-fuse 24V DC 24V DC 6,3A 6,3A Legend Control board Operating panel (Upper) ignition box Lower ignition box (only 215,221) (Upper) cooking Lower cooking chamber STL chamber STL (only 215, 221) Cooking chamber light Fuse...
  • Page 49 Gas technology 10 Gas technology 10.1 Basic principles Functional diagram Glow electrode ionization (Flame detection) Gas heat exchanger Gas - solenoid valve Transformer Additional circuit board A3 Digital ignition module BUS communication Functional description 1. The control board issues a request to the electronic ignition unit. 2.
  • Page 50 Gas technology 10.2 CO2 setting Notes on safety Risk of personal injury and property damage from electric shock DANGER • Inspection and adjustment work that can be carried out only with the hous- ing open and the unit under power must be performed only by electrically trained qualified personnel.
  • Page 51 Gas technology 3. Check the primary air quantity. 4. Check the exhaust gas values. Preparations 1. Switch on the unit. 2. Tap the "Unit functions" button. The Unit functions menu is displayed. 3. Tap the "Settings" field. The PIN window opens. 4.
  • Page 52 Gas technology Check and adjust exhaust gas values Image: Exhaust gas measurement a Exhaust gas measuring device b Waste gas connection, burner 1 c Waste gas connection, burner 2 d Steam outlet nozzle (size 2XX only) High power (full load) Checking the exhaust gas values 1.
  • Page 53 Gas technology Gas type at high at low power power (ppm) (ppm) range optimal Natural gas 8.6 – 9.6 % 0.5 - 1.2% lower 0 - 1000 < 100 than at high Liquefied 10.0 – 11.0% setting petroleum gas (LP) Set exhaust gas values Image: Adjusting screws on the burner a Adjusting screw for minimum...
  • Page 54 Gas technology 4. Measure the CO content of the exhaust gases with an approved exhaust gas measuring device in the exhaust pipe at operating temperature. The temperature in the cooking chamber is displayed in green. To regulate the cooking chamber temperature, open the cooking chamber door slightly.
  • Page 55 Gas technology 6. Check whether the measured CO content is within the specified range. If the CO content is not within the specified range, adjust the basic gas setting (see "Adjusting the exhaust gas values (CO setting)"). 7. For models with two burners, repeat the procedure for the second burner.
  • Page 56 Gas technology 4. Measure the CO content of the exhaust gases with an approved exhaust gas measuring device in the exhaust pipe at operating temperature. The temperature in the cooking chamber is displayed in green. To regulate the cooking chamber temperature, open the cooking chamber door slightly.
  • Page 57 Gas technology Risk of personal injury and property damage from electric shock DANGER • Inspection and adjustment work that can be carried out only with the hous- ing open and the unit under power must be performed only by electrically trained qualified personnel.
  • Page 58 Gas technology Open the gas shut-off valve on the unit, while paying attention to the pressure in the gas connection line. Risk of explosion and fire from escaping gas DANGER • When bleeding air from or degassing the gas system and the unit, ensure that the air and gas are discharged to the outside in a technically correct manner and without creating a risk.
  • Page 59 Gas technology 10.4 Checking the connection pressure Preparations a Connection pressure measuring b Pressure measuring device nozzle "IN Prerequisite Gas connection line connected. Measuring accuracy of the pressure measuring device at least 0.1 mbar. Close the gas shut-off valve on the unit. Unscrew the sealing plug from the connection pressure measuring point.
  • Page 60 Gas technology 10.5 Checking the offset pressure Image: Offset pressure Offset printing measuring nozzle Pressure measuring device „OUT“ Prerequisite Gas connection line connected Checked for leak tightness outside the unit Connection pressure checked Checked for leak tightness inside the unit Left side wall removed Measuring accuracy of the pressure measuring device at least 0.1 mbar.
  • Page 61 Gas technology 13.Press the "Stop" button. The flame extinguishes. The burner is off. 14.Press the Back button twice. The main menu appears. 15.Switch off the unit. Offset pressure overview Output Range Optimal (inch WC (mbar)) (inch WC (mbar)) High -0.32 – 0 - 0.22 (-0.8 —...
  • Page 62 Grease collection system (option) 11 Grease collection system (option) 11.1 Description of operation Grease collection system The grease collection system must be activated for each cooking step as required. During a cooking step with activated grease collection system, the fat pump is switched on in intervals. The intervals as well as the duty cycle are controlled by fixed software parameters.
  • Page 63 Grease collection system (option) 11.2 Component overview grease collection system Image: Overview of grease drain system a Pipe b Grease drain from the siphon box to the grease pump c Grease pump with condenser d Water hose for flushing grease drain system e Grease drain hose f Double solenoid valve...
  • Page 64 Grease collection system (option) Image: Overview grease pump a Reduction, MM10030670 b Hose 20 x 5 x 45 mm, MM10031483 c Hose clamp, MM10012751 d Supply line from siphon box e Hose clamp, MM10012751 f Hose 20 x 5 x 45 mm, MM10031483 g Pipe bend, MM10031306 h Hose 20 x 5 x 45 mm,...
  • Page 65 Grease collection system (option) 11.3 Circuit diagram overview grease collection system ZUSATZPLATINE ADDITIONAL PCB F900 3,15AT 120 V -G40 -K41 -C40 A3 Additional circuit board, 10019107 C40 Capacitor, 10031308 F900 Fuse, 3.15 A, 203472 G40 Grease pump 120V, 10029936 K41 Solenoid valve 120V, 10030669 Control of the grease pump Relay K3 on circuit board A3 controls the grease pump G40.
  • Page 66 Grease collection system (option) Open the cooking chamber door. Remove horde car Spray water into the cooking chamber with the hand shower for at least 30 seconds. Call up the relay test in the service menu. Activate relay X67/K3. The grease pump switches on. Water/grease is pumped into the collection container = pump system in order.
  • Page 67 Fault messages & troubleshooting 12 Fault messages & troubleshooting 12.1 Symbols for errors For some errors, an additional symbol appears in the title bar. If the exact error is not known, switch the unit off and then back on. In the event of an error, the exact error will appear in the display.
  • Page 68 Fault messages & troubleshooting 12.2 Emergency operation Description Description In order to allows limited use in case of error, the appliance has various emergency programs. Emergency operation is activated automatically and displayed. After elimination of the error indicated, the controller switches back into regular operation automatically. A reset is not necessary.
  • Page 69 Fault messages & troubleshooting 12.3 Temperature sensor area Cooking chamber sensor faulty (694,695) Description Emergency operation is activated automatically and displayed. The core temperature sensor takes over the function of the cooking chamber sensor. Cooking program with core temperature sensor is no longer available.
  • Page 70 Fault messages & troubleshooting Upper cooking chamber sensor faulty (696, 728) Description Emergency operation is activated automatically and displayed. Measurement of the cooking chamber temperature is done exclusively by the bottom cooking chamber sensor. Troubleshooting Check contacting from cooking chamber sensor to control board A1 X31. Error eliminated? Remove existing cooking chamber sensor from the control board A1 X31 and plug in new cooking chamber sensor.
  • Page 71 Fault messages & troubleshooting Lower cooking chamber sensor faulty (697, 729) Description Emergency operation is activated automatically and displayed. Measurement of the cooking chamber temperature is done exclusively by the top cooking chamber sensor. Note the connection on the control board. The cooking cabinet sensor is INFORMATION plugged into X32 in the upper area (1, 2).
  • Page 72 Fault messages & troubleshooting Core temperature sensor fault (699, 700) Description The core temperature function is no longer available. Note the connection on the control board. The cooking cabinet sensor is INFORMATION plugged into X30 in the upper area (1-4). Troubleshooting Is the wire or the test prod damaged physically? Remove existing core temperature sensor from the control board A1, X30 and...
  • Page 73 Fault messages & troubleshooting Vapour sensor fault (710) Description In the event of an error, emergency operation is activated and displayed automatically. The software controls steam elimination. In this case, increased water consumption may result. Troubleshooting Check contacting from cooking chamber sensor to control board A1 X33. Error eliminated? Remove connector of existing vapor sensor from control board A1 X33 and plug in new vapor sensor.
  • Page 74 Fault messages & troubleshooting Risk of frost (TMP_ID72, MMI_ID51) Description The unit is not ready for use. The temperature sensor on the control board is measuring a temperature of <0°C. Troubleshooting Increase the room temperature and switch on unit again. Change location of the unit.
  • Page 75 Fault messages & troubleshooting Excess temperature in the cooking chamber (ID18, ID73) Description The measured temperature in the cooking chamber is outside the allowable range of more than 310°C. The unit is no longer operational until the cooking chamber cools down. The measurement is taken by the cooking chamber sensor and core temperature sensor.
  • Page 76 Fault messages & troubleshooting 12.4 Motor area Warning: electric shock! Danger of death! DANGER When working on the power board, make sure that energized parts are ex- posed. Work on these components during operation and up to 3 minutes after enabling is not allows.
  • Page 77 Fault messages & troubleshooting Pedestal unit 215, 221 Zusatzplatine A3 Additional pcb A3 Steuerplatine/ Control pcb A1 F500 3,15A CAN Communication CAN Communication +280 V- +380V DC +280 V- +380V DC Ground (-) Ground (-) +12V - +15V DC +12V - +15V DC Signal Signal 120V AC...
  • Page 78 Fault messages & troubleshooting Safety limiter triggered (1480, MMI_ID80) Description There is a response from the safety circuit on the control board. STEUERPLATINE CONTROL PCB F500 3,15AT Thermal switch 70°C (158 °F) Hauptschütz STB Garraum Main Contactor STL Cabinet Image: Overview of the safety circuit A1 Control board B0 Thermal switch Safety temperature limiter...
  • Page 79 Fault messages & troubleshooting Troubleshooting Does the error occur sporadically or only after a longer period of operation? Has the safety temperature limiter tripped?(215, 221 Make sure that the air intake area is not dirty. Check pedestal units have two safety temperature limiters) the function of the fans.
  • Page 80 Fault messages & troubleshooting STEUERPLATINE CONTROL PCB F500 3,15AT Thermal switch 70°C (158 °F) Hauptschütz STB Garraum Main Contactor STL Cabinet Image: Overview of the safety circuit A1 Control board B0 Thermal switch Safety temperature limiter B12 Safety temperature limiter (only for 215,221 pedestal units) Q1 Main contactor Service-instructions...
  • Page 81 Fault messages & troubleshooting Troubleshooting Does the error occur sporadically or only after a longer period of operation? Has the safety temperature limiter tripped?(215, 221 Make sure that the air intake area is not dirty. Check pedestal units have two safety temperature limiters) the function of the fans.
  • Page 82 Fault messages & troubleshooting Fan faulty. Operation not possible (1481) Description The control board A1 does not receive any feedback via the CAN bus cable from the fan motor M10 or fan motor M20 (only for 215, 221 pedestal units). If the error message "1480: Safety temperature limiter (STL) triggered"...
  • Page 83 Fault messages & troubleshooting Troubleshooting Switch on the device and measure the voltage at the main contactor Q1, terminals A1 and A2. Is voltage present and activated (switched on) at the main contactor? No voltage present. There is a fault in the STB Voltage present.
  • Page 84 Fault messages & troubleshooting Continued from previous page Check power supply to motor control unit T10 connector X1. Is this approx. 120V AC? Check fuse F1. Is one defective? Check contactor Q1 (load Replace motor control unit side). Is voltage present on T10 and fuse the output side? Check output voltage at motor control unit connector...
  • Page 85 Fault messages & troubleshooting Fan faulty. Cooking program was cancelled (701) Description The control board A1 does not receive any response via the CAN bus cable from motor power board T10. There is an fault in the fan area. Troubleshooting Switch on the device and measure the voltage at the main contactor Q1, terminals A1 and A2.
  • Page 86 Fault messages & troubleshooting Continued from previous page Check power supply to motor control unit T10 connector X1. Is this approx. 120V AC? Check fuse F1. Is one defective? Check contactor Q1 (load Replace motor control unit side). Is voltage present on T10 and fuse the output side? Check output voltage at motor control unit connector...
  • Page 87 Fault messages & troubleshooting Overtemperature fan motor (FAN_ID6) Description The temperature from the motor is monitored via an integrated thermal switch (bimetal). In faultless condition this is closed (passage). In the event of an error, the contact opens and the error message FAN_ID6: Motor overtemperature appears.
  • Page 88 Fault messages & troubleshooting Fan fault (FAN_ID23) Description The control board A1 does not receive any feedback from the motor M10 via the CAN bus cable. There is a fault in the fan area. Troubleshooting Switch off unit and restart. Is the fault still present? Change the communication cable between the fan motor and the control board for test purposes and carry out a test run.
  • Page 89 Fault messages & troubleshooting Motor system faulty (FAN_ID27) Description The error message is generated when the control board receives a too low or no speed from the motor control. After unit restart via "ON/ OFF" the error is reset. A new query is made at the start of the cooking program.
  • Page 90 Fault messages & troubleshooting 12.5 Water area Water pressure too low (709) Description a Pressure switch c Water supply pipe in the cooking chamber b Sieve Troubleshooting The water pressure at the water connection must be at least 2 bar. Service-instructions...
  • Page 91 Fault messages & troubleshooting Soft water connection attached and water valve at site open? Connect water supply or open water valve. Is the fault message displayed continuously? Check sieve on the water connection for soiling. To Check the on-site water pressure while observing do this, remove the on-site water connection to the nearby water consumers.
  • Page 92 Fault messages & troubleshooting The water pressure is too low; cleaning has been paused. Description This fault message is displayed if the pressure switch registered a water pressure that is too low during WaveClean. The program is stopped until the water pressure is sufficiently high again. Troubleshooting Ensure customer-supplied water supply on the soft water connection of unit.
  • Page 93 Fault messages & troubleshooting 12.6 Electronics / control area SOF_ID22: E-Fuse has triggered Description All components supplied with 24V DC are protected by an electronic fuse on the control board, which triggers in the event of a short circuit. The reset is carried out via a button on the control board. The device must be switched on.
  • Page 94 Fault messages & troubleshooting Troubleshooting Press the reset button when the device is switched on. Does the message appear again (Reset not possible? Disconnect plug X3 from the control board (LED door Open/close the cooking cabinet door several times. lighting). Perform reset again. Does the error still Does the fuse blow? appear? At least one LED strip is defective.
  • Page 95 Fault messages & troubleshooting Increased temperature of the electronics (MMI_ID53, MMI_ID54) Description MMI_ID53: The temperature sensor on the control board is measuring a temperature of >65°C (149°F). The current cooking program is continued. MMI_ID54: The temperature sensor on the control board is measuring a temperature of >78°C (172°F).
  • Page 96 Fault messages & troubleshooting Troubleshooting Is the supply air area dirty? This is located below the control panel. Clean the area. The supply air area must be free of Check fan for proper function. The test is carried out deposits. via the relay test in the service menu, relay K11.
  • Page 97 Fault messages & troubleshooting Excessive temperature of the electronics (MMI_ID50) Description The temperature sensor on the control board is measuring a temperature of >80°C (176°F). The unit is no longer operational until it cools down. Service-instructions...
  • Page 98 Fault messages & troubleshooting Troubleshooting Is the supply air area dirty? This is located below the control panel. Clean the area. The supply air area must be free of Check fan for proper function. The test is carried out deposits. via the relay test in the service menu, relay K11.
  • Page 99 Fault messages & troubleshooting The NFCTag is not present (1520) Description Access to the configuration key is not possible. The configuration key is located on the control board. Troubleshooting Remove the configuration memory and plug it in again. De- energize unit beforehand. Replace the configuration memory.
  • Page 100 Fault messages & troubleshooting Troubleshooting Check content and structure of the USB stick. Ensure that the USB interface is functioning properly. On USB sticks with an LED, the LED must be on. Check communication, e.g. by exporting HACCP data Use a different USB stick If the message appears after a software update, confirm by pressing "OK".
  • Page 101 Fault messages & troubleshooting 5009: The application could not be started. Application will be restarted. Description The software does not boot. There is a fault in the communication or the software is damaged. Troubleshooting Confirm the message with " OK ". The software is restarted.
  • Page 102 Fault messages & troubleshooting 5010: Application could not be started. Restore configuration backup? Description Starting the software is not possible because of an error. The system will attempt to restore the configuration. Troubleshooting Confirm message. An automatic restore starts. Next, update the software. If the error continues to appear, the operating panel needs to be replaced.
  • Page 103 Fault messages & troubleshooting Troubleshooting Ensure that the appliance has not been switched off using the "On/Off" switch when the cooking program is active. In this case, the control is disconnected from power, which is interpreted by the software as a power failure. Stop the cooking program before switching the unit off.
  • Page 104 Fault messages & troubleshooting Troubleshooting Open the cooking chamber door. Check reed contact switch with magnet. Is the magnet detected? Replace reed contact switch. Error eliminated? Check that the magnet in the cooking chamber door is in the correct position. Replace magnet / magnet holder if necessary.
  • Page 105 Fault messages & troubleshooting SA_ID4: Error in dehumidification control Description The error message only appears if the solenoid is activated in the relay test. Troubleshooting If the LED cooking cabinet lighting is working (switched on), there is a short circuit on the solenoid. Replace defective solenoid.
  • Page 106 Fault messages & troubleshooting Does the error message appear permanently or sporadically? Sporadic Permanent Measure the gas pressure at the gas magnetic valve. Start the cooking program. Measure the voltage on Start the cooking program. The flow pressure must the leads to the ignition electrode. Is 24-28V AC be measured at maximum heat output.
  • Page 107 Fault messages & troubleshooting No gas (top)(OTH_ID2) Description The error message appears if there was no response to the first gas request when the program was started. For floor standing units, the error refers to the upper burner. Troubleshooting Troubleshooting as for error message No gas (OTH_ID1) No gas (bottom)(OTH_ID3) Description The error message appears if there was no response to the first gas...
  • Page 108 Fault messages & troubleshooting No flame (bottom)(OTH_ID6) Description Description The error message appears if the flame was detected during the first gas request at program start (feedback from ionization electrode present) and then lost again (no feedback from ionization electrode). For floor standing units, the error refers to the lower burner.
  • Page 109 Fault messages & troubleshooting Communication fault ignition electronics (OTH_ID25) Description There is a communication error between additional circuit board A3 and the ignition electronics. Troubleshooting Replace CAN bus cable between additional circuit board A3, connector X63 and ignition electronics. Error eliminated? Replace ignition electronics.
  • Page 110 Fault messages & troubleshooting Communication fault ignition electronics (bottom)(OTH_ID27) Description There is a communication error between additional circuit board A3 and the ignition electronics of the lower burner. Troubleshooting Replace CAN bus cable between additional circuit board A3, connector X64 and ignition electronics.
  • Page 111 Fault messages & troubleshooting Gas error (GAS_ID12) Description The error message appears sporadically or continuously. The device is no longer ready for operation. Troubleshooting Replace ignition module. Ensure that the plug on the ignition module is undamaged. Flame fault while running (GAS_ID13) Description The error message appears sporadically or continuously.
  • Page 112 Fault messages & troubleshooting Gas solenoid valve circuit fault (bottom) (OTH_ID15) Description There is a fault in the lower gas solenoid valve. Only applies to free- standing appliances. Troubleshooting Replace the gas solenoid valve. Make sure you have the right spare part.
  • Page 113 Fault messages & troubleshooting 12.8 Testing the gas components Checking the electrodes 3 µA 24-28V, ~1,4A 1-10 Ohm Neutral/Line F1 3,15A 110V 110V a Ignition module A10 / A20 c Ionization electrode (flame monitoring) B100 / B200 b Transformer T10 / T20 d Glow electrode F10 / F20 Glow electrode Preparations •...
  • Page 114 Fault messages & troubleshooting Check the supply voltage at the transformer. No voltage present = ensure neutral conductor. Replace transformer. Voltage present = replace ignition module. Ionization electrode Preparations • On the Service menu, select the Gas CO calibration and start. Only begin troubleshooting when Gas request lights up green.
  • Page 115 Fault messages & troubleshooting Measure the gas pressure. When the gas fan starts up and the gas solenoid valve is not yet energized, a vacuum of approx. -3 mbar must be measured. If the vacuum is less, there is a leak on the heat exchanger in the region between the solenoid valve and heat exchanger.
  • Page 116 Check components 13 Check components 13.1 Lift magnet Overview 24V DC V DC Ω A1 Control board M8 Lift magnet A Voltage measurement B Resistance measurement Switch on lift magnet/ function check Prerequisite The unit does not display any error messages. If error messages are displayed, carry out troubleshooting in advance.
  • Page 117 Check components Troubleshooting Activate relay in relay test. Carry out measurement according to figure A. Is 24V DC available? Check solenoid for short circuit according to figure B. Lift magnet defective. Is the resistance less than 2 Ohm? Control board defective. Check in advance whether Lift magnet defective.
  • Page 118 Check components Switch on pump/ function check The cooking chamber door must be closed to control the G16 circulation INFORMATION pump. Prerequisite The unit does not display any error messages. If error messages are displayed, carry out troubleshooting in advance. These have priority. The siphon is filled with water.
  • Page 119 Check components 13.3 WaveClean siphon pump Overview Ω V AC 120V AC A1 Control board G24 Siphon pump A Voltage measurement B Resistance measurement Switch on pump/ function check Prerequisite The unit does not display any error messages. If error messages are displayed, carry out troubleshooting in advance.
  • Page 120 Check components Troubleshooting Activate relay in relay test. Carry out measurement according to figure A. Is 120V AC available? Perform a functional test of the pump. When the relay is active, the pump is activated and water is pumped from the siphon into the drain. Check pump for short circuit as shown in figure B.
  • Page 121 Check components Switch on solenoid valve/ function check The solenoid valve has two functions: Cooling down of the water in the siphon box (vapor removal). Filling the siphon to provide clean water for automatic cleaning. To do this, the water in the siphon is pumped out in advance using the G24 siphon pump.
  • Page 122 Wiring diagram 1NPE AC 120V 14 Wiring diagram 1NPE AC 120V Service-instructions...
  • Page 123 FlexFusion Platinum / Gold 1NPE AC 60Hz120V FPG-615G2 0,6kW FGG-615G2 0,6kW FPG-621G2 0,6kW FGG-621G2 0,6kW FPG-115G2 0,6kW FGG-115G2 0,6kW FPG-121G2 0,6kW FGG-121G2 0,6kW FPG-215G2 1,0kW FGG-215G2 1,0kW FPG-221G2 1,0kW FGG-221G2 1,0kW Datum Name Benennung Gez. 30.04.24 FPG_FGG G2 1NPE 60Hz 120V Gepr.
  • Page 124 N1 /3.1 | -A10:X1:4 PE /3.1 | -G10:X1:2 -XN1 only 20.X 6,25AT 6,25AT Option Grease coll. /5.7 | -A3:X66:1 230V /3.1 | -A10:X1:5 -XF1 /4.2 -T10 -T20 -M10 -M20 Fan-Motor Fan-Motor oberer Motor unterer Motor upper Motor lower Motor N PE Einspeisung Power Supply Datum...
  • Page 125 /2.8 | -XN1 /2.8 | -X1:PE only 20.X ZUSATZPLATINE ZUSATZPLATINE ADIITIONAL PCB ADIITIONAL PCB 1 2 3 4 1 2 3 4 -A10 -A20 3 4 5 6 3 4 5 6 MicroCom MicroCom Zündelektronik Zündelektronik Ignition box Ignition box 2 4 6 12 15 2 4 6 12 15 -B100...
  • Page 126 STEUERPLATINE CONTROL PCB /2.6 | -M10:CAN BUS F500 3,15AT K5 K17 24VDC 1 2 3 4 3 4 5 6 1 2 3 4 -B11 -G24 -G16 -K12 -B12 only 20.X -E3L -E3R STB Garraum Siphon Pumpe Wrasenventil STL Cabinet Siphon Pump Drain cooling Valve 24VDC...
  • Page 127 Option ZUSATZPLATINE ADDITIONAL PCB STEUERPLATINE CONTROL PCB F900 3,15AT 1 2 3 4 1 2 3 4 5 1 2 3 4 5 6 7 1 2 3 4 /2.5 | -F1:2 -XN1 -X20 Ablufthaube Hood Control -G40 -K41 -B14 -B15 -C40 Druck...
  • Page 128 Datum Name Benennung Gez. 30.04.24 FPG_FGG G2 1NPE 60Hz 120V Gepr. Zeichnungsnummer Maßst. Seite/n 10028356--PS06W- Frei. Änderung Datum Name Norm: Ers. f.: Ers. d.: DIN 81346...
  • Page 130 Henny Penny Corporation P.O.Box 60 Eaton,OH 45320 Phone +1 937 456-8400 Fax +1 937 456-8402 *FM06-155* Toll free in USA Phone +1 937 417-8417 Henny Penny Corp., Eaton, Ohio 45320, Revised 12/12/2024 Fax +1 937 417-8434 www.hennypenny.com...

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Flexfusion fpg-621Flexfusion fpg-115Flexfusion fpg-121Flexfusion fpg-215Flexfusion fpg-221Flexfusion gas platinum combi ... Show all