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Avalue Technology ARC-21W38-C1 Quick Reference Manual

21.5" 11th intel core processor fanless rugged touch panel pc
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ARC-21W38-C1
21.5" 11th Intel® CoreTM Processor Fanless Rugged Touch
Panel PC
Quick Reference Guide
Ed – 17 October 2024
st
1
Copyright Notice
Copyright © 2024 Avalue Technology Inc., ALL RIGHTS RESERVED.
Part No. E2017A218A2R

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Summary of Contents for Avalue Technology ARC-21W38-C1

  • Page 1 ARC-21W38-C1 21.5" 11th Intel® CoreTM Processor Fanless Rugged Touch Panel PC Quick Reference Guide Ed – 17 October 2024 Copyright Notice Copyright © 2024 Avalue Technology Inc., ALL RIGHTS RESERVED. Part No. E2017A218A2R...
  • Page 2 ARC-21W38-C1 Document Amendment History Revision Date Comment October 2024 Avalue Initial Release 2 ARC-21W38-C1 Quick Reference Guide...
  • Page 3 For detailed information, please always refer to the electronic user's manual. Copyright Notice © 2024 by Avalue Technology Inc. All rights are reserved. No parts of this manual may be copied, modified, or reproduced in any form or by any means for commercial use without the prior written permission of Avalue Technology Inc.
  • Page 4 ㆍDescription of your software (operating system, version, application software, etc.) ㆍA complete description of the problem ㆍThe exact wording of any error messages To receive the latest version of the user’s manual; please visit our Web site at: www.avalue.com 4 ARC-21W38-C1 Quick Reference Guide...
  • Page 5 On the other hand, if the new product defect is resulting from incorrect configuration or erroneous use by the user instead of any problem of the hardware itself, the customer will also be requested to pay for relevant handling fees. ARC-21W38-C1 Quick Reference Guide...
  • Page 6 Lacking detailed statement of fault steps also makes the problem hard to be identified, sometimes resulting in second-time repairs. 6 ARC-21W38-C1 Quick Reference Guide...
  • Page 7 Product has been altered or its label of the serial number has been torn off. • Product functionality issues resulting from improper use by the user, unauthorized dismantle or alteration, unfit operation environment, improper maintenance, accident ARC-21W38-C1 Quick Reference Guide...
  • Page 8 If the customer demands an additional maintenance analysis report, a service fee of various level will be charged depending on the warranty status. In case the analysis result shows that the defect attributes to Avalue’s faulty design or process, the analysis fee will be exempted. 8 ARC-21W38-C1 Quick Reference Guide...
  • Page 9 9. Position the power cord so that people cannot step on it. Do not place anything over the power cord. 10. All cautions and warnings on the equipment should be noted. 11. If the equipment is not used for a long time, disconnect it from the power source to ARC-21W38-C1 Quick Reference Guide...
  • Page 10 15. Equipment intended only for use in a RESTRICTED ACCESS AREA. 16. This equipment is not suitable for use in locations where children are likely to be present. 17. CAUTION: Risk of fire or explosion if the battery is replaced by an incorrect type. 10 ARC-21W38-C1 Quick Reference Guide...
  • Page 11 A NOTE provides additional information intended to avoid Note inconveniences during operation. Direct current. Alternating current Stand-by, Power on FCC Certification CE Certification Follow the national requirements for disposal of equipment. Stacking layer limit This side up ARC-21W38-C1 Quick Reference Guide 11...
  • Page 12 ARC-21W38-C1 Fragile Packaging Beware of water damage, moisture-proof Carton recyclable Handle with care Follow operating instructions of consult instructions for use. 12 ARC-21W38-C1 Quick Reference Guide...
  • Page 13 EXPLOSION ou une fuite de liquide ou de gaz inflammable. - UNE BATTERIE soumise à une pression d'air extrêmement basse pouvant entraî ner une EXPLOSION ou une fuite de liquide ou de gaz inflammable. ARC-21W38-C1 Quick Reference Guide 13...
  • Page 14 1.4 System Overview ....................23 1.4.1 I/O View ..........................23 1.5 System Dimensions ....................24 Hardware Configuration ..................25 2.1 ARC-21W38-C1 connector mapping ............... 26 2.1.1 Serial port 1 connector (COM1) ..................... 26 2.1.2 Serial port 2/3 connector (COM2/3)..................27 2.2 Powering On the System ..................
  • Page 15 5.6.1.3 System Time .......................... 71 5.6.2 Advanced Menu ........................71 5.6.2.1 Connectivity Configuration ....................72 5.6.2.2 CPU Configuration ......................72 5.6.2.3 Power & Performance ...................... 73 5.6.2.3.1 CPU - Power Management Control .................. 73 5.6.2.4 PCH-FW Configuration ..................... 74 ARC-21W38-C1 Quick Reference Guide 15...
  • Page 16 Discard Changes and Reset ..................... 96 5.6.6.3 Restore Defaults ....................... 96 5.6.6.4 Launch EFI Shell from filesystem device ................. 96 6. Maintenance & Troubleshooting................. 97 7. Product Application ....................103 8. Operating the Device ....................104 16 ARC-21W38-C1 Quick Reference Guide...
  • Page 17 1.2 Packing List Before installation, please ensure all the items listed in the following table are included in the package. Item Description Q’ty ARC-21W38-C1 Panel PC Power Adapter Screws for VESA Screws for HDD Screws for M.2 ARC-21W38-C1 Quick Reference Guide 17...
  • Page 18 ARC-21W38-C1 Purposes and Applications ARC-21W38-C1 is a high cost-performance ratio design, so it can meet the customer’s various kinds of 11th Tiger Lake Consumer CPU for multiple purposes and applications. The already known application we suggest is – ambient intelligence for digital signage, factory automation, vending machine, Kiosk, ATMs, intercoms, fitness machines, POI, etc…...
  • Page 19 1 x 2.5” Drive Bay design Solid State Drive Default by M.2 Key B+M 3042/3052/2242/2260/2280 SSD (SATA) Other Storage * M.2 key B+M SATA share from SATA2 Device * Only Support PCI-e x1 signal module Panel ARC-21W38-C1 Quick Reference Guide 19...
  • Page 20 2 x 2 x 3 pin, pitch 2.00mm connector support RS422/485 connector, Pin 5 with / +5V Supported  COM 3 to 6: 1 x 2 x 20 pin, pitch 2.00mm connector for COM3~6: support RS-232 connector 20 ARC-21W38-C1 Quick Reference Guide...
  • Page 21 Test axis : X,Y and Z axis  Vibration Test Test time : 30 minutes per each axis  IEC60068-2-64 Test Fh  Storage : SSD or M.2 SSD Sine Vibration test (Non-operation)  Test Acceleration : 2G ARC-21W38-C1 Quick Reference Guide 21...
  • Page 22 Package weight : 10.1 Kg  Test drawing Operating 0°C ~ 50°C Temperature *Air Flow=0.5 m/s Operating 40°C @ 95% Relative Humidity, Non-condensing Humidity Storage -20°C ~ 60°C Temperature Note: Specifications are subject to change without notice. 22 ARC-21W38-C1 Quick Reference Guide...
  • Page 23 COM4~6: 3 x RS232/GPIO/USB 2.0 (optional) DC-IN Mini Din 4pin DC Jack DP1/2 DP connector 1/2 3 x USB 3.2 Gen 2 connector USB3.2 1 x USB 3.2 Gen 1 connector LAN1/2 RJ-45 Ethernet 1/2 ARC-21W38-C1 Quick Reference Guide 23...
  • Page 24 ARC-21W38-C1 1.5 System Dimensions (Unit: mm) 24 ARC-21W38-C1 Quick Reference Guide...
  • Page 25 Quick Reference Guide 2. Hardware Configuration For advanced information, please refer to: 1- EMX-TGLC-B1 included in this manual. Note: If you need more information, please visit our website: www.avalue.com ARC-21W38-C1 Quick Reference Guide 25...
  • Page 26 Signal NDCD# NDSR# NRXD NRTS# * Default NTXD NCTS# Note: NDTR# NRI# supports RS485 (BOM option for RS232/422) RS-422(BOM option) Signal PIN PIN Signal TxD- TxD+ RxD+ RxD- RS-485* Signal PIN PIN Signal DATA- DATA+ 26 ARC-21W38-C1 Quick Reference Guide...
  • Page 27 Quick Reference Guide 2.1.2 Serial port 2/3 connector (COM2/3) RS-232 Signal PIN PIN Signal NDCD# NDSR# NRXD NRTS# NTXD NCTS# NDTR# NRI# ARC-21W38-C1 Quick Reference Guide 27...
  • Page 28 Step 3: Locate the power button on the product. Step 4: Switch on the power button can turn on the system. Keep holding the power button on can force shutdown the PC. Power Input Connector Power Button 28 ARC-21W38-C1 Quick Reference Guide...
  • Page 29 Quick Reference Guide 2.3 EMX-TGLC-B1 Overview ARC-21W38-C1 Quick Reference Guide 29...
  • Page 30 SODIMM1/2 206-pin DDR4 SO-DIMM socket 6 x 2 header, pitch 2.00mm JAUDIO1 Front Audio connector JESPI1 SPI connector 6 x 2 wafer, pitch 1.00mm Serial Port 1 connector 5 x 2 header, pitch 2.00mm JCOM1 30 ARC-21W38-C1 Quick Reference Guide...
  • Page 31 4 x 1 wafer, pitch 2.54mm CPU_FAN1 CPU fan connector JS_FAN1 SYS fan connector 4 x 1 wafer, pitch 2.54mm 4 x 1 wafer, pitch 2.00mm JSATAP 1/2 JSATAP connector 1/2 PCIEX4_1 PCle x4 connector ARC-21W38-C1 Quick Reference Guide 31...
  • Page 32 ARC-21W38-C1 2.5 EMX-TGLC-B1 Jumpers & Connectors settings 2.5.1 Serial port 1/2 pin9 signal select (JRI1/JRI2) JRI1 Ring* JRI2 +12V * Default 2.5.2 AT/ATX Power Mode Select (JAT1) ATX* * Default 32 ARC-21W38-C1 Quick Reference Guide...
  • Page 33 Quick Reference Guide 2.5.3 M2KB1 Voltage setting (JSEL1) +3.3V* +3.8V * Default 2.5.4 Clear CMOS (JRTC1) Protect* Clear CMOS * Default ARC-21W38-C1 Quick Reference Guide 33...
  • Page 34 ARC-21W38-C1 2.5.5 Flash BIOS ME connector (JME1) Protect Flash BIOS ME* * Default 2.5.6 LCD Inverter connector (JBKL1) Signal +12V_INV BKLEN VBRIGHT 34 ARC-21W38-C1 Quick Reference Guide...
  • Page 35 LVDS_A_DATA_N_0 12 11 LVDS_A_DATA_N_1 LVDS_A_DATA_P_2 16 15 LVDS_A_DATA_P_3 LVDS_A_DATA_N_2 18 17 LVDS_A_DATA_N_3 LVDS_B_DATA_P_0 22 21 LVDS_B_DATA_P_1 LVDS_B_DATA_N_0 24 23 LVDS_B_DATA_N_1 LVDS_B_DATA_P_2 28 27 LVDS_B_DATA_P_3 LVDS_B_DATA_N_2 30 29 LVDS_B_DATA_N_3 LVDS_A_CLK_P LVDS_B_CLK_P LVDS_A_ CLK_N LVDS_B_ CLK_N +V12S_LVDS +V12S_LVDS ARC-21W38-C1 Quick Reference Guide 35...
  • Page 36 +V5_3.3S_EDP 2.5.10 General purpose I/O connector (JDIO1) Signal PIN PIN Signal DIO_GP20 DIO_GP10 DIO_GP21 DIO_GP11 DIO_GP22 DIO_GP12 DIO_GP23 DIO_GP13 DIO_GP24 DIO_GP14 DIO_GP25 DIO_GP15 DIO_GP26 DIO_GP16 DIO_GP27 DIO_GP17 SMB_SCL_UDIO_R 17 SMB_SDA_UDIO_R +V3_5S_DIO (Max current = 0.5A) 36 ARC-21W38-C1 Quick Reference Guide...
  • Page 37 Quick Reference Guide 2.5.11 Serial port1 connector (JCOM1) Signal PIN PIN Signal COM_DCD#_1 COM_RXD_1 COM_TXD_1 COM_DTR#_1 COM_DSR#_1 COM_RTS#_1 COM_CTS#_1 +V12S_COM_RI#_1 2.5.12 Serial port2 connector (JCOM2) Signal PIN PIN Signal COM_DCD#_2 COM_RXD_2 COM_TXD_2 COM_DTR#_2 COM_DSR#_2 COM_RTS#_2 COM_CTS#_2 +V12S_COM_RI#_2 ARC-21W38-C1 Quick Reference Guide 37...
  • Page 38 COM_RXD_5 COM_TXD_5 COM_DTR#_5 COM_DSR#_5 COM_RTS#_5 COM_CTS#_5 COM_RI#_5 COM_DCD#_6 COM_RXD_6 COM_TXD_6 COM_DTR#_6 COM_DSR#_6 COM_RTS#_6 COM_CTS#_6 COM_RI#_6 2.5.14 Serial Port 1/2 RS485/422 Mode connector (J485_1/2) J485_2 J485_1 Signal PIN PIN Signal 485-422_TXDN1 485-422_TXDP_1 422_RXDP_1 422_RXDP_1 + V5S_422485 38 ARC-21W38-C1 Quick Reference Guide...
  • Page 39 Quick Reference Guide 2.5.15 Power connector (PWR1) Signal Signal +V24A_VIN_ADP +V24A_VIN_ADP 2.5.16 USB connector (JUSB78) Signal Signal USB_R_DP8 USB_R_DP7 USB_R_DN8 USB_R_DN7 +V5A_USB78 +V5A_USB78 ARC-21W38-C1 Quick Reference Guide 39...
  • Page 40 ARC-21W38-C1 2.5.17 USB connector (JUSB56) Signal Signal USB_R_DP6 USB_R_DP5 USB_R_DN6 USB_R_DN5 +V5A_USB56 +V5A_USB56 2.5.18 Speaker connector (JSPK1) Signal AMP_ LOUT+ AMP_ LOUT- AMP_ ROUT+ AMP_ ROUT- 40 ARC-21W38-C1 Quick Reference Guide...
  • Page 41 Quick Reference Guide 2.5.19 SPI connector (JESPI1) Signal PIN PIN Signal eSPI_CON_IO0 +3.3V_ESPI eSPI_CON_IO1 PCH_PLT_RST# eSPI_CON_IO2 eSPI_CON_CS# eSPI_CON_IO3 eSPI_CON_CLK eSPI_CON_RST# 2.5.20 Battery connector (JBAT1) Signal +RTCBAT ARC-21W38-C1 Quick Reference Guide 41...
  • Page 42 Front Audio connector (JAUDIO1) Signal PIN PIN Signal FRONT-R-OUT FRONT-L-OUT HD_AGND HD_AGND LINE1_R_IN LINE1_L_IN MIC1_R_IN MIC1_L_IN FRONT-JD LINE1-JD MIC1_JD HD_AGND 2.5.22 Miscellaneous setting connector (JFP1) Signal PIN PIN Signal +PWR_BNT +Reset -PWR_LED -HD_LED +PWR_LED +HD_LED 42 ARC-21W38-C1 Quick Reference Guide...
  • Page 43 Quick Reference Guide 2.5.23 CPU fan connector (CPU_FAN1) Signal +12V CPUFAN_IN CPUFAN_OUT 2.5.24 SYS fan connector (JS_FAN1) Signal +12V SYSFAN_IN SYSFAN_OUT ARC-21W38-C1 Quick Reference Guide 43...
  • Page 44 ARC-21W38-C1 2.5.25 JSATAP connector (JSATAP1) Signal +12V 2.5.26 JSATAP connector (JSATAP2) Signal +12V 44 ARC-21W38-C1 Quick Reference Guide...
  • Page 45 Quick Reference Guide 2.5.27 USIM connector (JN_SIM1) Signal +VCC_SIM UIM_RESET# +VPP_SIM_1 UIM_CLK_R UIM_DATA_R N_SIM_CD_R ARC-21W38-C1 Quick Reference Guide 45...
  • Page 46 ARC-21W38-C1 3. Installation 46 ARC-21W38-C1 Quick Reference Guide...
  • Page 47 ⚫ Anti-static Discharge: If a user open the rear panel of the flat bezel panel PC, to configure the jumpers or plug in added peripheral devices, ground themselves first and wear an anti-static wristband. ARC-21W38-C1 Quick Reference Guide 47...
  • Page 48 ARC-21W38-C1 3.1 Installing Hard Disk & Memory Step 1. Removing the Back Covers: Remove 6 screws to release the chassis cover and remove it. Step 2. Insert the SODIMM into the memory socket. 48 ARC-21W38-C1 Quick Reference Guide...
  • Page 49 Quick Reference Guide Step 3.1 HDD Installation: Insert the HDD into the Drive Bay and fasten 4 screws. Step 3.2 Re-assemble your system back through previous steps to complete the installation. ARC-21W38-C1 Quick Reference Guide 49...
  • Page 50 Keep the wires separated according to the interface. Wires that share similar electrical characteristics must be bundled together. ⚫ Do not bundle input wiring with output wiring. Keep them separate. ⚫ When necessary, it is strongly advised that you label wiring to all devices in the system. 50 ARC-21W38-C1 Quick Reference Guide...
  • Page 51 4mm. 2. Select the location on the wall for the wall mount plate, secure the mount plate to the wall by inserting four M5 screws into pilot holes and tightening them. ARC-21W38-C1 Quick Reference Guide 51...
  • Page 52 PC with the wall mount plate on the wall and slide the panel PC downwards to hang the bracket on the mount plate. Secure the panel PC in place by tightening screws in the wall mount bracket. 52 ARC-21W38-C1 Quick Reference Guide...
  • Page 53 2. Align the retention screw holes on the mounting arm interface with VESA holes in the panel PC and secure the panel PC with four M4 retention screws. Ensure that the thread depth of the screws on the rear panel does not exceed 4mm. ARC-21W38-C1 Quick Reference Guide 53...
  • Page 54 1. Prepare a panel cutout according to the panel PC dimensions. For the panel cutout dimension, please refer to “System Dimensions” section in this manual. 2. Install the panel PC in the cabinet and retrieve hook brackets from the accessory box. 54 ARC-21W38-C1 Quick Reference Guide...
  • Page 55 3. Insert the hook brackets into the holes following the direction of the arrows shown in below figure and hang the panel PC. 4. Tighten the screws to affix the panel PC in place, fasten all the hook bracket to ensure panel PC well fix at cabinet. ARC-21W38-C1 Quick Reference Guide 55...
  • Page 56 ARC-21W38-C1 3.2.4 VESA Mounting The following picture indicates VESA mounting hole pattern (75x75 / 100x100 mm) on this Panel PC. VESA mount is a widely used mounting solution suitable for all kinds of industrial applications. 56 ARC-21W38-C1 Quick Reference Guide...
  • Page 57 HID touch digitizer built-in driver in Windows 7 or later. (For reference only) Note: Installation procedures and screen shots in this section are for your reference and may not be exactly the same as shown on your screen. ARC-21W38-C1 Quick Reference Guide 57...
  • Page 58 Windows 10 operation system. If the warning message appears while the installation process, click Continue to go on. Step 3. Click Install. Step1. Click Next. Step 2. Click Accept. Step 4. Complete setup. 58 ARC-21W38-C1 Quick Reference Guide...
  • Page 59 If the warning message appears while the installation process, click Continue to go on. Step 1. Click Begin installation. Step 3. Click Start. Step 2. Step 4. Click Reboot now. Click Next to accept license agreement. ARC-21W38-C1 Quick Reference Guide 59...
  • Page 60 Continue to go on. Step 3. Click Next. Step 1. Click Next to continue setup. Step 4. Click Next. Step 2. Click Next. Step 5. Click Finish to complete the setup. 60 ARC-21W38-C1 Quick Reference Guide...
  • Page 61 Windows 10 operation system. If the warning message appears while the installation process, click Continue to go Step 1. Click Next to continue setup. Step 3. Click Next. Step 2. Click Next. Step 4. Click Finish to complete setup. ARC-21W38-C1 Quick Reference Guide 61...
  • Page 62 Windows 10 operation system. If the warning message appears while the installation process, click Continue to go on. Step1. Click Next to Install. Step 2. Click Finish to complete setup. 62 ARC-21W38-C1 Quick Reference Guide...
  • Page 63 Note: The installation procedures and screen shots in this section are based on Windows 10 operation system. If the warning message appears while the installation process, click Continue to go on. Step1. Step 2. ARC-21W38-C1 Quick Reference Guide 63...
  • Page 64 Note: The installation procedures and screen shots in this section are based on Windows 10 operation system. If the warning message appears while the installation process, click Continue to go on. Step 1. Click OK. Step 2. Click Close. 64 ARC-21W38-C1 Quick Reference Guide...
  • Page 65 If the warning message appears while the installation Step 3. Click Next. process, click Continue to go on. Step 1. Click Next to continue installation. Step 4. Click Next. Step 2. Click Next. Step 5. Complete setup. ARC-21W38-C1 Quick Reference Guide 65...
  • Page 66 ARC-21W38-C1 5. BIOS Setup 66 ARC-21W38-C1 Quick Reference Guide...
  • Page 67 If you do not press the keys at the correct time and the system does not boot, an error message will be displayed and you will again be asked to. Press F1 to Continue, DEL to enter SETUP ARC-21W38-C1 Quick Reference Guide 67...
  • Page 68 Note: Some of the navigation keys differ from one screen to another. • To Display a Sub Menu Use the arrow keys to move the cursor to the sub menu you want. Then press <Enter>. A “➢” pointer marks all sub menus. 68 ARC-21W38-C1 Quick Reference Guide...
  • Page 69 BIOS Vendor and your systems manufacturer to provide the absolute maximum performance and reliability. Even a seemingly small change to the chipset setup has the potential for causing you to use the override. ARC-21W38-C1 Quick Reference Guide 69...
  • Page 70 <Enter> to accept and enter the sub-menu. 5.6.1 Main Menu This section allows you to record some basic hardware configurations in your computer and set the system clock. 70 ARC-21W38-C1 Quick Reference Guide...
  • Page 71 Visit the Avalue website (www.avalue.com) to download the latest product and BIOS information. 5.6.2 Advanced Menu This section allows you to configure your CPU and other system devices for basic operation through the following sub-menus. ARC-21W38-C1 Quick Reference Guide 71...
  • Page 72 When CNVi is present, the GPIO pins that are used for radio 5.6.2.2 CPU Configuration Item Options Description When enabled, a VMM can utilize the additional Intel (VMX) Virtualization Disabled hardware capabilities provided by Vanderpool Technology Enabled[Default], Technology. 72 ARC-21W38-C1 Quick Reference Guide...
  • Page 73 Number of cores to enable in each processor Active Processor Cores 1/2/3 package. 5.6.2.3 Power & Performance 5.6.2.3.1 CPU - Power Management Control Item Options Description Disabled Allows more than two frequency ranges to be Intel(R) SpeedStep(tm) Enabled[Default], supported. ARC-21W38-C1 Quick Reference Guide 73...
  • Page 74 C states Enabled[Default], CPU to go to C states when it's not 100% utilized. Disabled Enable/Disable C1E. When enabled, CPU will switch Enhanced C-states Enabled[Default], to minimum speed when all cores enter C-State. 5.6.2.4 PCH-FW Configuration 74 ARC-21W38-C1 Quick Reference Guide...
  • Page 75 5.6.2.5 Trusted Computing Item Options Description Enables or Disables BIOS support for security device. Security Device Disabled O.S. will not show Security Device. TCG EFI protocol Support Enabled[Default], and INT1A interface will not be available. ARC-21W38-C1 Quick Reference Guide 75...
  • Page 76 SUSPEND button is pressed. 5.6.2.7 Super IO Configuration You can use this item to set up or change the IT8528 Super IO configuration for serial ports. Please refer to 5.6.2.7.1~ 5.6.2.7.6 for more information. 76 ARC-21W38-C1 Quick Reference Guide...
  • Page 77 Set Parameters of Serial Port 6 (COMF). 5.6.2.7.1 Serial Port 1 Configuration Item Option Description Disabled Serial Port Enable or Disable Serial Port (COM). Enabled[Default], UART 232, UART 232 422 485 UART 422, Change the Serial Port as RS232/422/485. UART 485[Default] ARC-21W38-C1 Quick Reference Guide 77...
  • Page 78 Enabled[Default], UART 232[Default], UART 232 422 485 UART 422, Change the Serial Port as RS232/422/485. UART 485 5.6.2.7.3 Serial Port 3 Configuration Item Option Description Disabled Serial Port Enable or Disable Serial Port (COM). Enabled[Default], 78 ARC-21W38-C1 Quick Reference Guide...
  • Page 79 5.6.2.7.4 Serial Port 4 Configuration Item Option Description Disabled Serial Port Enable or Disable Serial Port (COM). Enabled[Default], 5.6.2.7.5 Serial Port 5 Configuration Item Option Description Disabled Serial Port Enable or Disable Serial Port (COM). Enabled[Default], ARC-21W38-C1 Quick Reference Guide 79...
  • Page 80 ARC-21W38-C1 5.6.2.7.6 Serial Port 6 Configuration Item Option Description Disabled Serial Port Enable or Disable Serial Port (COM). Enabled[Default], 5.6.2.8 NCT6126D HW Monitor 80 ARC-21W38-C1 Quick Reference Guide...
  • Page 81 Wake system from S5 Fixed Time specified. Select DynamicTime, System will wake on Dynamic Time the current time + Increase minutes(s). 5.6.2.10 Serial Port Console Redirection Item Option Description Disabled[Default], Console Redirection Console Redirection Enable or Disable. Enabled ARC-21W38-C1 Quick Reference Guide 81...
  • Page 82 Mass storage device emulation type. ‘AUTO’ Floppy enumerates devices according to their media format. Mass Storage Devices Forced FDD Optical drives are emulated as ‘CDROM’, drives with Hard Disk no media will be emulated according to a drive type. CD-ROM 82 ARC-21W38-C1 Quick Reference Guide...
  • Page 83 Quick Reference Guide 5.6.2.12 Network Stack Configuration Item Option Description Enabled Network Stack Enable/Disable UEFI Network Stack. Disabled[Default] 5.6.2.13 NVMe Configuration ARC-21W38-C1 Quick Reference Guide 83...
  • Page 84 ARC-21W38-C1 5.6.3 Chipset 5.6.3.1 System Agent (SA) Configuration Item Option Description Disabled VT-d VT-d capability. Enabled[Default] 84 ARC-21W38-C1 Quick Reference Guide...
  • Page 85 Quick Reference Guide 5.6.3.1.1 Memory Configuration 5.6.3.1.2 Graphics Configuration Item Option Description Select which of IGFX/PEG/PCI Graphics device should Auto[Default] Primary Display IGFX be Primary Display Or select HG for Hybrid Gfx. ARC-21W38-C1 Quick Reference Guide 85...
  • Page 86 ARC-21W38-C1 5.6.3.1.3 VMD Configuration Item Option Description Disabled[Default] Enable VMD controller Enable/Disable to VMD controller Enabled 5.6.3.2 PCH-IO Configuration Item Option Description Enabled[Default] PCH LAN Controller Enable/Disable onboard NIC. Disabled 86 ARC-21W38-C1 Quick Reference Guide...
  • Page 87 Control the PCI Express Root Port. (M.2 KeyE) Enabled[Default], Disabled[Default] Set the ASPM Level: Force L0s – Force all links to L0s State AUTO – BIOS auto configure DISABLE – ASPM L0sL1 Disables ASPM. Auto ARC-21W38-C1 Quick Reference Guide 87...
  • Page 88 L0s State AUTO – BIOS auto configure DISABLE – ASPM L0sL1 Disables ASPM. Auto Disabled L1 Substates L1.1 PCI Express L1 Substates settings. L1.1 & L1.2[Default], Auto[Default] Gen1 PCIe Speed Select PCIe speed. Gen2 Gen3 88 ARC-21W38-C1 Quick Reference Guide...
  • Page 89 L0s State AUTO – BIOS auto configure DISABLE – ASPM L0sL1 Disables ASPM. Auto Disabled L1 Substates L1.1 PCI Express L1 Substates settings. L1.1 & L1.2[Default], Auto[Default] Gen1 PCIe Speed Select PCIe speed. Gen2 Gen3 ARC-21W38-C1 Quick Reference Guide 89...
  • Page 90 ARC-21W38-C1 5.6.3.2.2 SATA And RST Configuration Item Option Description Disabled SATA Controller(s) Enable/Disable SATA Device. Enabled[Default], Disabled Port 0/1 Enable or Disable SATA Port Enabled[Default], 5.6.3.2.3 HD Audio Configuration 90 ARC-21W38-C1 Quick Reference Guide...
  • Page 91 50 sec Watch Dog Select WatchDog. 1 min 2 min 10 min 30 min Disabled Enabled/Disabled USB Standby Power during USB Standby Power Enabled[Default], S3/S4/S5 M.2 KeyB 5G Disabled[Default], Enabled/Disabled M.2 KeyB 5G Workaround Workaround Enabled ARC-21W38-C1 Quick Reference Guide 91...
  • Page 92 Low[Default], M.2 KeyB P38 Setting Set M.2 KeyB Pin38(DEVSLP) as Low/High High Disabled[Default], SHOW DMI INFO SHOW DMI INFO Enabled 5.6.4 Security ⚫ Administrator Password Set setup Administrator Password ⚫ User Password Set User Password 92 ARC-21W38-C1 Quick Reference Guide...
  • Page 93 Quick Reference Guide 5.6.4.1 Secure Boot menu ARC-21W38-C1 Quick Reference Guide 93...
  • Page 94 The mode change requires platform reset Secure Boot mode options: Standard or Custom. In Standard[Default] Custom mode, Secure Boot Policy variables can be Secure Boot Mode Custom configured by a physically present user without full authentication 5.6.5 Security 94 ARC-21W38-C1 Quick Reference Guide...
  • Page 95 Select the Keyboard NumLock state Disabled[Default] Quiet Boot Enables or disables Quiet Boot option Enabled Boot Option #1 Set the system boot order. Boot Option #2 Set the system boot order. 5.6.6 Save and exit ARC-21W38-C1 Quick Reference Guide 95...
  • Page 96 Reset system setup without saving any changes. 5.6.6.3 Restore Defaults Restore/Load Default values for all the setup options. 5.6.6.4 Launch EFI Shell from filesystem device Attempts to Launch EFI Shell application (Shell.efi) from one of the available filesystem devices. 96 ARC-21W38-C1 Quick Reference Guide...
  • Page 97 System Maintenance Introduction If the components of the product fail they must be replaced. Please contact the system reseller or vendor to purchase the replacement parts. Please follow the safety precautions outlined in the sections that follow: ARC-21W38-C1 Quick Reference Guide 97...
  • Page 98 Drop the device against a hard surface. ⚫ Strike or exert excessive force onto the LCD panel. ⚫ Touch any of the LCD panels with a sharp object. ⚫ In a site where the ambient temperature exceeds the rated temperature. 98 ARC-21W38-C1 Quick Reference Guide...
  • Page 99 Please ensure the following safety precautions are adhered to at all times. Follow the electrostatic precautions outlined below whenever the device is opened. Make sure the power is turned off and the power cord is disconnected ARC-21W38-C1 Quick Reference Guide 99...
  • Page 100 Never drop any objects or liquids through the openings of the device. ⚫ Be cautious of any possible allergic reactions to solvents or chemicals used when cleaning the device. ⚫ Avoid eating, drinking and smoking within vicinity of the device. 100 ARC-21W38-C1 Quick Reference Guide...
  • Page 101 Cotton swabs: Cotton swaps moistened with rubbing alcohol or water are excellent tools for wiping hard to reach areas. ⚫ Foam swabs: Whenever possible, it is best to use lint free swabs such as foam swabs for cleaning. ARC-21W38-C1 Quick Reference Guide 101...
  • Page 102 No Console Input Devices are found Flash update is failed Typically for development use. The beep code is generated when platform cannot be reset because reset protocol is not available. Platform PCI resource requirements cannot be met 102 ARC-21W38-C1 Quick Reference Guide...
  • Page 103 Avalue technical support team, or Avalue customer service representatives for further information. Feel free to inquire about this supplementary resource to enhance your understanding of the Watchdog Timer and Digital I/O (DIO) Application for optimal utilization of your Panel ARC-21W38-C1 Quick Reference Guide 103...
  • Page 104 Avalue technical support team, or Avalue customer service representatives. These professionals can provide tailored guidance and assistance to address any unique needs related to Multi-Touch mode adjustments. 104 ARC-21W38-C1 Quick Reference Guide...