Scheppach BC-SNB400-X Operating Instructions Manual page 24

Fault
The roller does not rotate.
Adjusting the snow guidance fins
does not work.
16 Warranty conditions -
Scheppach 20V IXES series
Revision date 25/04/2024
Dear customer,
our products are subject to strict quality checks. However,
if a product does not function perfectly, we deeply regret
this and ask that you contact our customer service at the
address specified below. We will also be glad to assist
you by telephone via the service number. The following
information is intended to help you to process and settle
your claim without any problems.
For the assertion of warranty claims, the following ap-
plies:
1. The warranty conditions govern our additional man-
ufacturer warranty services for purchasers (private
end consumers) of new products. The statutory war-
ranty claims are not affected by this warranty. This is
the responsibility of the dealer who you purchased the
product from.
2. The manufacturer's warranty only covers defects in
a new product purchased by you that are due to a ma-
terial or manufacturing defect. If material or manufac-
turing defects occur during the warranty period, the
manufacturer as guarantor shall provide one of the fol-
lowing services of its choice under this warranty:
– Free repair of the goods
– Free replacement of the goods with an item of
equal value (if necessary also replacement with a
successor model if the original goods are no lon-
ger available).
Replaced products or parts shall become our proper-
ty. Please note that our products were not designed
for commercial, trade or professional use. A warranty
claim is therefore not valid if the product has been
used in commercial, trade or industrial operations
within the warranty period or has been subjected to
equivalent stress.
3. The following are excluded from our warranty ser-
vices:
– Damage to the product which was caused by non-
observance of the assembly instructions, improper
installation, non-observance of the operating in-
structions (e.g. connection to an incorrect mains
voltage or type of current) or the maintenance and
safety regulations or use of the product in unsuit-
able environmental conditions as well as by insuffi-
cient care and maintenance.
– Damage to the product caused by misuse or im-
proper application (such as overloading the prod-
uct or using non-approved tools and accessories),
24 | GB
Possible cause
The snow is too high and preventing
it starting up.
The roller is frozen or full of snow.
Insufficient or no contact between
the bar and the bar mount.
The snow guidance fins are frozen
or full of snow.
www.scheppach.com
Remedy
Lift the roller off the snow slightly before switch-
ing on.
Remove ice and snow from the roller carefully.
Allow it to defrost if necessary.
Open the bar connection, remove the bar and
check the contacts. Re-tighten the bar.
Remove ice and snow from the snow guidance
fins carefully. Allow them to defrost if necessary.
penetration of foreign bodies into the product
(such as sand, stones or dust), transport damage,
use of force or external influences (such as dam-
age caused if dropped).
– Damage to the product or parts of the product
which is due to intentional, normal (operational) or
other natural wear as well as damage and/or
wearing of wear parts.
– Defects in the product which have been caused by
the use of accessories, expansions or spare parts
that are not original parts or are not used as in-
tended.
– Products on which changes or modifications have
been made.
– Minor deviations from the target characteristics
which are irrelevant for the value and usability of
the product.
– Products on which unauthorised repairs have
been carried out, in particular by an unauthorised
third party.
– If the marking on the product or the identification
information of the product (machine label) is miss-
ing or illegible.
– Products that are very dirty and are therefore re-
fused by the service personnel.
– Claims for damages and consequential damages
are generally excluded from this warranty.
4. The warranty period is usually 5 years (12 months
for batteries/rechargeable batteries) and starts from
the date of purchase of the product. The date on the
original purchase receipt is decisive. Warranty claims
must be made immediately after becoming aware of
them. The assertion of warranty claims after expiry of
the warranty period is excluded. The repair or replace-
ment of the product does not result in an extension of
the warranty period, nor does this service initiate a
new warranty period for the product or for any in-
stalled spare parts. This also applies when using an
on-site service. A prerequisite for a claim under the
warranty is that the manufacturer, as the guarantor, is
enabled to examine the warranty claim by sending in
the goods at the manufacturer's request. Care must
be taken to avoid damage during transport by using
appropriate packaging. The product concerned is to
be cleaned and returned to the service centre together
with a copy of the purchase receipt, which must in-
clude the date of purchase and the product designa-
tion. If a product is sent in incomplete without the
complete scope of delivery, the missing accessories
will be charged / deducted in value if the product is ex-
changed or in the event of a refund.