Additional Troubleshooting - Ricoh Aficio SP C320DN Hardware Manual

9. Troubleshooting

Additional Troubleshooting

Strange noise is heard.
• If a supply was recently replaced or an option attached in the area the strange noise is coming from,
check the supply or option is properly attached. If the strange noise persists, contact your sales or
service representative.
No e-mail is received when an Alert occurs, and after resolving an Alert.
• Confirm [Auto E-mail Notify] is active in the [System] Menu on the Control Panel. See "System Menu",
Software Guide.
• Access the printer through a Web browser, log in as an Administrator on Web Image Monitor, and
then confirm the following settings in [Auto E-mail Notification]:
• Device E-mail Address
• Groups to Notify
• Select Groups/Items to Notify
For details about the settings, see Web Image Monitor Help.
• Access the printer through the Web browser, log in as an Administrator on the Web Image
Monitor, and then confirm the settings of the SMTP server in [E-mail]. For details about the settings,
see Web Image Monitor Help.
• When the power is turned off before the e-mail is transmitted, the e-mail will not be received.
• Check the e-mail address set for the destination. Confirm the printer's operation history using Web
Image Monitor's System Log menu in [Network]. If the e-mail was sent but not received, it is possible
the destination was incorrect. Also check the information concerning error mail from the e-mail server.
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The setting for [Auto E-mail Notify] on the System Menu was changed from [Off] to [On], but
e-mail is not arriving.
• After changing the setting, turn the printer's power off and then back on again.
Error notification e-mail was received, but no error-solved e-mail is received.
• Check e-mail is set for sending using Web Image Monitor's [Auto E-mail Notification] at the time the
error was fixed. You must click the [Edit] button of [Detailed Settings of Each Item] in [Auto E-mail
Notification], and set [Notify when error:] to [Occurs & Fixed] on the displayed screen.
For details about the settings, see Web Image Monitor Help.
Alert Resolving is set for sending e-mail, but no Alert-resolved e-mail is sent.
• If the power of the printer is turned off after an alert occurs, and the alert is resolved during the time
the power is off, no Alert-resolved e-mail is sent.
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