How To Obtain Service - DCS CP-364GD Use And Care Manual

HOW TO OBTAIN SERVICE

BEFORE YOU CALL FOR SERVICE
Is the circuit breaker tripped or the fuse blown?
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Is there a power outage in the area?
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See Troubleshooting on page 19.
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IF THE COOKTOP BURNERS DO NOT LIGHT
Is the two piece burner assembled correctly? (See page 15, Fig. 09)
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Is the burner head assembly aligned correctly? (See page 15, Fig. 09)
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Is the manual shut-off valve open? This is usually located where the gas comes out of the wall.
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For warranty service, please contact DCS Customer Care Representative at (888) 281-5698. Before you call,
please have the following information ready:
Model Number (located on rating plate on the right side of the unit).
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Serial Number (located on rating plate on the right side of the unit).
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Date of installation
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A brief description of the problem
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Your satisfaction is of the utmost importance to us. If a problem cannot be resolved to your satisfaction, please
call, write or email us at:
Fisher & Paykel Appliances, Inc.
Attention: DCS Customer Care
5900 Skylab Road
Huntington Beach, CA 92647
email: support@dcsappliances.com
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