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Multitech CF220-DID Quick Start Manual

Did adapter
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CallFinder
™
Model CF220
DID Adapter
Quick Start Guide

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Summary of Contents for Multitech CF220-DID

  • Page 1 CallFinder ™ Model CF220 DID Adapter Quick Start Guide...
  • Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc., to notify any person or or- ganization of such revisions or changes.

  • Page 3: Table Of Contents

    Contents GETTING STARTED................5 ................. 5 RONT ANEL ....................5 UPPLY ..................... 6 UPPLY DID L ..........7 REREQUISITE RDERING THE INES INSTALLATION PROCESS ..............8 A: C ONNECTING THE INDER TO OWER UTLETS HONE ................8 INES THERNET 1. Connect CallFinder 5Vdc Power Supply to AC Outlet....8 2.
  • Page 4 FFCF MANAGER SOFTWARE FUNCTIONS........28 FFCF M ..........28 NSTALLING ANAGER OFTWARE .........30 DDING INDER NITS TO THE YSTEM CF U UPLICATING INDER HONEBOOK IN THER NITS )................31 YNCHRONIZATION TECH SUPPORT ..................33...

  • Page 5: Getting Started

    Multi-Tech CallFinder Quick Start Getting Started Getting Started This guide shows you how to set up your Multi-Tech Model CF220 CallFinder. The CallFinder is a DID-to-analog telephony adapter. It brings analog DID services to a key telephone system or PBX that is not DID-enabled.

  • Page 6: You Supply

    Getting Started Multi-Tech CallFinder Quick Start You Supply • Two nearby AC power outlets • Two nearby connections to a PBX • A connection to your Ethernet LAN • One or two nearby analog DID trunk lines each with a block of associated DID telephone numbers •...

  • Page 7: Prerequisite: Ordering The Did Lines

    Multi-Tech CallFinder Quick Start Getting Started Prerequisite: Ordering the DID Lines To operate the CallFinder system, you will need one or two DID (Direct Inward Dial) lines in your office. You must order the DID lines from your local telephone operating company (telco). A DID line allows one phone line to be associated with multiple directory numbers.

  • Page 8: Installation Process

    Server Installation Multi-Tech CallFinder Quick Start Installation Process Part A: Connecting the CallFinder to Power Outlets, Phone Lines, and Ethernet Summary: Place the CallFinder in a convenient location, and then connect it to your AC power outlets and Ethernet. Before connecting the extension lines, you need to know whether the CallFinder's ports will function as FXO or FXS.

  • Page 9: Connect Callfinder To Did Lines

    Multi-Tech CallFinder Quick Start Server Installation 3. Connect CallFinder to DID Lines Plug one end of the phone cable into the CallFinder’s Channel 1 DID jack and the other end into an analog DID trunk line jack. The DID Line cable is included with your CallFinder.

  • Page 10: Identify Callfinder's Extension Ports (Fxs/Fxo) For Later Hookup

    Server Installation Multi-Tech CallFinder Quick Start Identify CallFinder’s Extension Ports (FXS/FXO) for Later Hookup CAUTION: You must wait until after the CallFinder software has been configured before connecting the cables between the CallFinder’s Extension (FXS/FXO) Ports and the PBX. Because the CallFinder and the PBX can both supply battery power, the cable connections must be done properly.

  • Page 11: Part B: Configuring The Callfinder Software

    Multi-Tech CallFinder Quick Start Server Installation Part B: Configuring the CallFinder Software 1. Setting Admin PC to Startup IP Address a. Connect a pc to your network. b. Set the pc IP address to 192.168.2.x subnet (using any address excluding 192.168.2.1).

  • Page 12: Logging In (I)

    Server Installation Multi-Tech CallFinder Quick Start 2. Logging In (I) a. Bring up a Web browser on your pc. At the browser’s address line, type the CallFinder’s default IP address: http://192.168.2.1 and press Enter. b. The Login screen will appear.

  • Page 13: Resetting Admin Pc To Its Regular Ip Address

    Multi-Tech CallFinder Quick Start Server Installation 4. Resetting Admin PC to Its Regular IP Address In step #1 above, you recorded the original IP address of the administrator’s PC and then reset it to the IP address required to allow communication with the CallFinder unit. You must now set the IP address of the administrator’s PC to a value that allows you to...

  • Page 14: Setting Administrative Functions

    Server Installation Multi-Tech CallFinder Quick Start 6. Setting Administrative Functions Go to the CallFinder Phone Book screen. a. Administrator Row: Specifying DID# and PBX Extension In the first row (marked Administrator) of the Phone Book screen, enter the DID number and PBX extension of the CallFinder administrator.

  • Page 15: Setting Up The Mail Server

    Multi-Tech CallFinder Quick Start Server Installation there are any). All incoming calls made to activated DID numbers for which no PBX extension has been assigned will go to the party listed in the second row. Typically an operator (or administrator) might handle such calls.
  • Page 16 Server Installation Multi-Tech CallFinder Quick Start d. At this point the Administrator should receive an email from your CallFinder saying that the mail server address has been updated. e. Email Server Authentication Parameters. If your email server requires authentication in order to give the CallFinder access, fill in the lower three fields (Server User ID, Password, Retype Password).

  • Page 17: Configuring The Callfinder's Channels

    Multi-Tech CallFinder Quick Start Server Installation 8. Configuring the CallFinder’s Channels The CallFinder’s DID Modems (channels) direct inbound calls to their proper destination. a. In the CallFinder software, go to the Channel Configuration screen. b. Under Channel Configuration: Channel 1, enter the values that match the characteristics of your DID phone line in the fields provided.
  • Page 18 Server Installation Multi-Tech CallFinder Quick Start : This refers to DID battery polarity. This Polarity parameter must be set (and possibly reset, as needed) on a trial-and-error basis. Signs of incorrect polarity: (1) outside party originating call to DID number gets immediate busy signal after dialing;...
  • Page 19 Multi-Tech CallFinder Quick Start Server Installation Extension Mic Gain: This value adjusts the volume of the phone’s microphone. Default = 8. Increase value if outgoing audio signal is constant but low. if outgoing audio signal intermittently Decrease value cuts out or is clipped.
  • Page 20 Server Installation Multi-Tech CallFinder Quick Start f. In the Current Status: DID Modem screen, the "State" field should change to "Waiting for Connect" and the voice connection should be made to the assigned PBX extension. g. If you observe both the "Waiting for Connect" state and verify the presence of voice, then the CallFinder's Channel has been configured properly.

  • Page 21: Changing Administrator's Password For Callfinder Sw

    Multi-Tech CallFinder Quick Start Server Installation 9. Changing Administrator’s Password for CallFinder SW a. In the Password Administration screen, enter a new User ID and Password for the CallFinder Administrator (something other than “admin” and “admin”). This User ID and password are used to give the administrator access to the CallFinder’s built-in...

  • Page 22: Assigning Did Numbers To Pbx Users (Extensions)

    Server Installation Multi-Tech CallFinder Quick Start 10. Assigning DID Numbers to PBX Users (Extensions) a. In the Phone Book screen just below the entries for the CallFinder administrator, make phonebook entries for the other persons in your office to whom DID numbers have been assigned.

  • Page 23: Part C: Troubleshooting

    If the CallFinder unit does reply to the ping and you are still unable to view the CallFinder web page, then call Multi-Tech Tech Support for more assistance (1-800- 972-2439). 2. What if I don't get an email when I set the mail server address ? This pertains to the procedure “Setting Up the Mail Server.”...
  • Page 24 Troubleshooting Multi-Tech CallFinder Quick Start CAUSE A: During transmission, the name server’s address could not be resolved (that is, the CallFinder unit could not contact your name server). RESPONSE A: Contact the CallFinder unit using telnet and try to ping the name server.
  • Page 25 If you can send an email to yourself using the email software, then there is a problem between your mail server and the CallFinder unit. Call Multi-Tech Tech Support (1-800-972-2439). Username/Password Issues. Some mail servers require that the CallFinder use its Username and Password to log into the mail server.

  • Page 26: What If The Callfinder Channel Doesn't Answer A Call On The Did Line

    Troubleshooting Multi-Tech CallFinder Quick Start 3. What if the CallFinder channel doesn't answer a call on the DID line? REMEDY. Use this procedure if Channel Configuration cannot be confirmed (that is, if during a test call to one of the system's DID phone numbers, you fail to see the "Waiting for Connect"...
  • Page 27 Multi-Tech CallFinder Quick Start Troubleshooting E. Call Logs. If calls have failed, you can check the CallFinder’s call logs to see the actual DID number that the CallFinder received. Sometimes corrupted DID numbers are presented to the CallFinder. In any event, the call logs can help to track down the...

  • Page 28: Ffcf Manager Software Functions

    Multi-Tech CallFinder Quick Start FFCF Manager FFCF Manager Software Functions The FaxFinder/CallFinder Manager software lets you control multiple CallFinder units as a system. It is typical to install the FFCF Manager program on the administrator’s computer (Windows operating system required).
  • Page 29 Multi-Tech CallFinder Quick Start FFCF Manager FFCF Manager Installation (continued) The FFCF Manager installation is complete.

  • Page 30: Adding Callfinder Units To The System

    FFCF Manager Multi-Tech CallFinder Quick Start Adding CallFinder Units to the System Any CallFinder unit to be added to the system and come under the management of the FFCF Manager software must be connected to the same IP network as the computer running the FFCF Manager software.
  • Page 31 Multi-Tech CallFinder Quick Start FFCF Manager Duplicating CallFinder Phonebook in Other CF Units (Synchronization) When CallFinder phonebooks within a system are “synchronized,” all non-administrative listings are made to match. One CallFinder unit (the Primary unit) holds the master list that is transmitted (using the Synchronize Phonebooks command) to other CallFinder units in the system (Copy units).
  • Page 32 FFCF Manager Multi-Tech CallFinder Quick Start After the master phonebook has been transferred to the first Copy CallFinder unit and that unit has been rebooted, the FFCF Manager will automatically begin synchronizing the additional Copy CallFinder unit in the system (if any) until all have been synchronized.

  • Page 33: Tech Support

    Tech Support Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at (800) 972-2439 or email tsupport@multitech.com. Product support resources are available at the Multi-Tech web site: www.multitech.com.
  • Page 34 Multi-Tech Systems, Inc. CallFinder Quick Start...
  • Page 35 Multi-Tech Systems, Inc. CallFinder Quick Start...
  • Page 36 Patents This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; D394,250; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; D374,222; 5,559,793; 5,546,448;...

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Callfinder cf220

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