Troubleshooting; Basic Functions; Power Led Not On - NETGEAR FVS338 - ProSafe VPN Firewall 50 Router Reference Manual

This chapter provides troubleshooting tips and information for your ProSafe VPN Firewall 50.
This chapter includes the following sections:
• "Basic Functions" on page 7-1
• "Troubleshooting the Web Configuration Interface" on page 7-2
• "Troubleshooting the ISP Connection" on page 7-4
• "Troubleshooting a TCP/IP Network Using a Ping Utility" on page 7-5
• "Restoring the Default Configuration and Password" on page 7-7
• "Problems with Date and Time" on page 7-7

Basic Functions

After you turn on power to the firewall, the following sequence of events should occur:
1. When power is first applied, verify that the PWR LED is on.
2. After approximately 10 seconds, verify that:
a. The TEST LED is not lit.
b. The LAN port LEDs are lit for any local ports that are connected.
c. The Internet port LED is lit.
If a port's LED is lit, a link has been established to the connected device. If a LAN port is
connected to a 100 Mbps device, verify that the port's LED is green. If the port is 10 Mbps, the
LED will be amber.
If any of these conditions does not occur, refer to the appropriate following section.

Power LED Not On

If the Power and other LEDs are off when your firewall is turned on:
• Make sure that the power cord is properly connected to your firewall and that the power
supply adapter is properly connected to a functioning power outlet.

Troubleshooting

v1.0, March 2009
Chapter 7
Troubleshooting
7-1