Fanvil Y501 Series User Manual
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Fanvil Y501 Series User Manual

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Y501 Series &Y501-Y Series
User Manual
Software Version: 2.12.1
Release Date：2023/5/15

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  • Page 1 Y501 Series &Y501-Y Series User Manual Software Version: 2.12.1 Release Date：2023/5/15...

  • Page 2: Table Of Contents

    Directory Directory .................................I 1 Picture ................................IV 2 Table ..................................VI 3 Safety Instruction ...............................1 4 Overview ................................2 5 Install Guide ............................... 3 5.1 Use POE or External Power Adapter ..................... 3 5.2 Appendix ..............................3 5.2.1 Common Command Modes ......................3 5.2.2 LED Status ............................
  • Page 3 9.4 System >> Configurations ........................22 9.5 System >> Upgrade ..........................23 9.6 System >> Auto Provision ........................25 9.7 System >> FDMS ..........................29 9.8 System >> Tools ...........................29 9.9 System>>Reboot ..........................30 9.10 Network >> Basic ..........................30 9.11 Network >> WiFi ..........................32 9.12 Network >>...
  • Page 4 10.4 Network Packets Capture ........................73 10.5 Get Device Log ...........................74 10.6 Common Trouble Cases ........................74...

  • Page 5: Picture

    Picture Picture 1 - Y501&Y501W Panel ......................5 picture 2 - Y501-Y&Y501W-Y Panel ....................6 Picture 3 - Interface ..........................8 Picture 4 - WEB Login ........................11 Picture 5 - SIP Line Configuration ....................12 Picture 6 - Volume Set .......................... 12 Picture 7 - Function Setting ........................
  • Page 6 picture 37 - Led ..........................57 Picture 38 - Webpage Dial ........................58 Picture 39 - Function Key ........................59 picture 40 - Y501&Y501W Panel ..................... 59 picture 41 - Y501-Y&Y501W-Y Panel ..................... 60 Picture 42 - Memory Key ........................62 Picture 43 - Multicast ..........................63 Picture 44 - Advanced Setting ......................

  • Page 7: Table

    Table Table 1 - Common command mode ......................3 Table 2 - LED Status ..........................4 Table 3 - Y501&Y501W Panel introduction ..................5 Table 4 - Y501-Y&Y501W-Y Panel introduction ..............6 Table 5 - Interface ..........................8 Table 6 - Configuration instructions ....................10 Table 7 - Intercom ..........................17 Table 8 - MCAST ..........................18 Table 9 - SIP Hotspot .........................

  • Page 8: Safety Instruction

    Safety Instruction Please read the following safety notices before installing or using this unit. They are crucial for the safe and reliable operation of the device. Please use the product-specified power adapter. If you need to use a power adapter ...

  • Page 9: Overview

    Overview Y501/Y501-Y/Y501W/Y501W-Y is a SIP mini medical bedside intercom product developed specifically for the needs of users in the medical and nursing industry, with a compact and stylish appearance and powerful functions, supporting the use with wireless keys for emergency dialing and playing music operation. Intelligent security, audio/video intercom and broadcasting functions in one, cost-effective.

  • Page 10: Install Guide

    Y501/Y501-Y/Y501W/Y501W-Y will get power supply from POE switch in priority, and change to external power adapter once the POE power supply fails. Please use the power adapter supplied by Fanvil and the POE switch met the specifications to ensure the device work properly.

  • Page 11: Led Status

    (192.168.1.128). Then switch to DHCP mode when it is the default static IP (192.168.1.128) When DHCP gets to IP, then do not switch and report the IP directly. Report the IP after the successful switch. 5.2.2 LED Status Table 2 - LED Status Type Indicator status Indicator status...

  • Page 12: User Guide

    User Guide Y501&Y501W Panel Overview Picture 1 - Y501&Y501W Panel Table 3 - Y501&Y501W Panel introduction Number Name Description Speaker Play sound For speed dial, multicast, intercom, IP broadcast and other functions Speed Dial key Corresponding web Function Key >> Function Key Settings ,”Dsskey1”...

  • Page 13: Y501-Y&Y501W-Y Panel Overview

    Y501-Y&Y501W-Y Panel Overview picture 2 - Y501-Y&Y501W-Y Panel Table 4 - Y501-Y&Y501W-Y Panel introduction Number Name Description Speaker Play sound Represents the completed status button. The patient calls the health care provider on demand, and when the health care provider arrives to complete the work, such as changing medication, press the finish Finish key button to indicate that the health care work has been...

  • Page 14: Interface Description

    has arrived and started the health care work. Corresponding web Function Key >> Function Key Settings ,”Dsskey2” If a healthcare worker finds himself unable to handle a patient's condition and needs help from others, press the help button and the device will call other healthcare Help key workers who are free at the moment to come and help.

  • Page 15: Installation Instructions

    Picture 3 - Interface Table 5 - Interface Description Ethernet interface: standard RJ45 interface, 10/100M adaptive, it is ① recommended to use five or five types of network cable Power interface: 12V/1A input ② A set of RS485 ③ A set of short-circuit output interfaces ④...

  • Page 16: Device Ip Address

    Device IP Address Method one： 1. Go to the official website of Fanvil [Support] >> [ Download Center] >>[Tools]>> [IPScanner] module,click and download the DeviceManager, 2.Open the IP scan tool, the tool supports LAN scan and cross network segment scan.

  • Page 17: Web Configuration

    After the device boots up (about 30s), in standby mode, press and hold the speed dial key (the key with the serial number 2 in the 6.1 panel Overview) for 3s, release the key immediately after the speaker beeps, and then press the speed dial key quickly within 5s (the same key as the above long press), and the device starts to broadcast IP.

  • Page 18: Sip Configurations

    Picture 4 - WEB Login The username and password should be correct to log in to the web page. The default username and password are "admin". For the specific details of the operation of the web page, please refer to 9 Web Configurations SIP Configurations At least one SIP line should be configured properly to enable the telephony service.

  • Page 19: Volume Setting

    Picture 5 - SIP Line Configuration Volume Setting Set the volume (if the speaker or microphone is not connected, you can skip it) [Settings] >> [Media Settings] >> [Media Settings], as shown below, click [Apply]. Speakerphone Volume: Set the speaker output volume. Handfree Mic Gain: microphone volume level.

  • Page 20: Basic Function

    Basic Function Making Calls After setting the function key to Hot key and setting the number, press the function key to immediately call out the set number, as shown below: Picture 7- Function Setting See detailed configuration instructions 9.30 Function Key Answering Calls After setting up the automatic answer and setting up the automatic answer time, it will hear the ringing bell within the set time and automatically answer the call after timeout.

  • Page 21: Auto Answer

    Auto Answer The user can turn off the auto-answer function (enabled by default) on the device webpage, and the ring tone will be heard after the shutdown, and the auto-answer will not time out. Web interface: Enter [Line] >> [SIP], Enable auto answer and set auto answer time and click submit. Picture 8 - WEB line enable auto answer SIP P2P auto answering：...

  • Page 22: Call Waiting

    is set. Call Waiting Enable call waiting: new calls can be accepted during a call.  Disable call waiting: new calls will be automatically rejected and a busy signal will be  prompted Enable call waiting tone: when you receive a new call on the line, the device will beep. ...
  • Page 23 Picture 11 - Call Waiting tone...

  • Page 24: Advance Function

    Advance Function Intercom The equipment can answer intercom calls automatically. Picture 12 - WEB Intercom Table 7- Intercom Parameters Description When the intercom system is enabled, the device will accept Enable Intercom the SIP header call-info of the Call request Command automatic call If the option is enabled, device will answer the intercom call Enable Intercom Barge...
  • Page 25 multicast listening address without involving SIP signaling. You can specify up to 10 multicast listening addresses. Picture 13 - MCAST Table 8- MCAST Parameters Description Priority Defines the priority in the current call, with 1 being the highest priority and 10 being the lowest. Intercom Priority The priority of the intercom call, 1 is the highest priority, 10 is the lowest, and the high priority can be inserted into the low priority...

  • Page 26: Hotspot

    MCAST Dynamic： Description: send multicast configuration information through SIP notify signaling. After receiving the message, the device configures it to the system for multicast monitoring or cancels multicast monitoring in the system. Hotspot SIP hotspot is a simple utility. Its configuration is simple, which can realize the function of group vibration and expand thequantity of sip account.
  • Page 27 other options are set in the same way as the hotspot. Picture 14 - SIP hotspot The device is the hotspot server, and the default extension is 0. The device ACTS as a client, and the extension number is increased from 1 (the extension number can be viewed through the [SIP hotspot] page of the webpage).

  • Page 28: Web Configurations

    Web Configurations Web Page Authentication Users can log into the device's web page to manage user device information and operate the device. Users must provide the correct user name and password to log in. If the password is entered incorrectly three times, it will be locked and can be entered again after 5 minutes. The details are as follows: If an IP is logged in more than the specified number of times with a different user name, it ...

  • Page 29: System >> Account

    System >> Account Picture 15- WEB Account On this page the user can change the password for the login page. Users with administrator rights can also add or delete users, manage users, and set permissions and passwords for new users System >>...

  • Page 30: System >> Upgrade

    Export Configurations  Right click to select target save as, that is, to download the device's configuration file, suffix “.txt”. (note: profile export requires administrator privileges) Import Configurations  Import the configuration file of Settings. The device will restart automatically after successful import, and the configuration will take effect after restart Clear Configurations ...
  • Page 31 Click select, select the version and then click upgrade. Upgrade the ringtone,support wav and MP3 format. Firmware Upgrade： Web page： Login phone web page, go to [System] >> [Upgrade].  Picture 18 - Web page firmware upgrade Table 10- Firmware upgrade Parameter Description Upgrade server...

  • Page 32: System >> Auto Provision

    information the server side, the TXT and version information will be displayed under the new version description information. The file requested from the server is a TXT file called vendor_model_hw10.txt.Hw followed  by the hardware version number, it will be written as hw10 if no difference on hardware. All Spaces in the filename are replaced by underline.
  • Page 33 Picture 19- Auto provision settings Fanvil devices support SIP PnP, DHCP Options, Static provision, TR069. If all of the 4 methods are enabled, the priority from high to low as below: PNP>DHCP>TR069> Static Provisioning Transferring protocol: FTP、 TFTP、 HTTP、 HTTPS...
  • Page 34 If this is blank the phone will use anonymous Authentication Password for configuration server. Used for FTP/HTTP/HTTPS. Password Configuration File Encryption key for the configuration file Encryption Key General Configuration File Encryption key for common configuration file Encryption Key Download Fail Check The default value is 5.
  • Page 35 Static Provisioning Server Set FTP/TFTP/HTTP server IP address for auto update. The address Server Address can be an IP address or Domain name with subdirectory. The configuration file name. If it is empty, phone will request the Configuration File common file and device file which is named as its MAC address. Name The file name could be a common name, $mac.cfg, $input.cfg.

  • Page 36: System >> Fdms

    System >> FDMS Picture 20 - FDMS Table 12- FDMS FDMS info Settings Community Number Name of equipment installation community Number Building Name of equipment installation building Room Number Equipment installation room name System >> Tools This page gives the user the tools to solve the problem. Picture 21 - Tools...

  • Page 37: System>>Reboot

    Syslog：When enabled, set the Syslog software address, and log information of the device will be recorded in the Syslog software during operation. If there is any problem, log information can be analyzed by Fanvil technical support. System>>Reboot 9.10 Network >> Basic This page allows users to configure network connection types and parameters.
  • Page 38 Table 13 - Network Basic Setting Field Name Explanation Net Global Set the network global mode to Ethernet or WiFi Net Type IPv4, IPv6, IPv4 and IPv6 three modes IPv4 Network Status The current IP address of the equipment Subnet The current Subnet Mask mask Default...

  • Page 39: Network >> Wifi

    then after the system obtains the DHCP IP, it will add 1 to the last bit of the network address of LAN and modify the IP address segment of the DHCP Server of LAN. If the DHCP access is reconnected to the WAN after the system is started, and the network address assigned by the DHCP server is the same as that of the LAN, then the WAN will not be able to obtain IP access to the network 9.11 Network >>...
  • Page 40 Picture 23- Service port setting interface Table 14- Server Port Parameter Description Web server type Restart after setting takes effect. Optional web login as HTTP/HTTPS Web login timeout The default is 15 minutes, the timeout will automatically log out of the login page, and you need to log in again Web page automatic No need to enter the user name and password after the timeout,...

  • Page 41: Network>>Vpn

    9.13 Network>>VPN Picture 24- Network VPN Virtual Private Network (VPN) is a technology to allow device to create a tunneling connection to a server and becomes part of the server’s network. The network transmission of the device may be routed through the VPN server. For some users, especially enterprise users, a VPN connection might be required to be established before activate a line registration.
  • Page 42 status. There may be some delay of the connection establishment. User may need to refresh the page to update the status. Once the VPN is configured, the device will try to connect to the VPN automatically when the device boots up every time until user disable it. Sometimes, if the VPN connection does not established immediately, user may try to reboot the device and check if VPN connection established after reboot.

  • Page 43: Network >> Advanced

    9.14 Network >> Advanced Picture 25 - Network Setting Network advanced Settings are typically configured by IT administrators to improve the quality of device service. Table 15- Network Setting Field Name Explanation LLDP Settings Enable LLDP Enable or disable LLDP Packet Interval LLDP Send detection cycle Enable Learning Function...

  • Page 44: Line>> Sip

    LAN port virtual LAN port Settings 802.1X Enable 802.1X Enable or disable 802.1X Username Confirm Username Password Confirm Password CA Certificate CA certificate. Device Certificate device certificate. Certification File System's HTTPS server CA file. 9.15 Line>> SIP...
  • Page 46 Picture 26- SIP...
  • Page 47 Table 16 - SIP Parameters Description Register Settings Line Status Display the current line status at page loading. To get the up to date line status, user has to refresh the page manually. Server Address Enter the IP or FQDN address of the SIP server Server Port Enter the SIP server port, default is 5060 Authentication User...
  • Page 48 No Answer Call Forward Delay for No Set the delay time of not answered call before being forwarded Answer Transfer Timeout Set the timeout of call transfer process Conference Type Set the type of call conference, Local=set up call conference by the device itself, maximum supports two remote parties, Server=set up call conference by dialing to a conference room on the server Server...
  • Page 49 Disable DND Set the feature code to dial to the server Enable Call Forward Set the feature code to dial to the server Unconditional Disable Call Forward Set the feature code to dial to the server Unconditional Enable Call Forward on Set the feature code to dial to the server Busy Disable Call Forward on...
  • Page 50 Convert URI Convert not digit and alphabet characters to %hh hex code Use Quote in Display Whether to add quote in display name, i.e. “Fanvil” vs Fanvil Name Enable GRUU Support Globally Routable User-Agent URI (GRUU) Sync Clock Time...

  • Page 51: Line >> Sip Hotspot

    Server Expire TLS Version Choose TLS Version PTime(ms) Set whether to bring ptime field, default no. Transaction Timer T1 Configure the duration of SIP transaction timer T1 Transaction Timer T2 Configure the duration of SIP transaction timer T2 Transaction Timer T4 Configure the duration of SIP transaction timer T4 Enable TCP Transaction Enable/Disable TCP Transaction Timer:...
  • Page 52 Picture 27- Basic Settings Picture 28 - Line Basic Setting Table 17- Line Basic Setting Parameters Description STUN Settings Server Address Set the STUN server address Server Port Set the STUN server port, default is 3478 Binding Period Set the STUN binding period which can be used to keep the NAT pinhole opened.

  • Page 53: Line>>Action Plan

    DTMF SIP INFO Set SIP INFO mode to send ‘*’ and ‘#’ or ‘10’ and ‘11’ Mode 9.18 Line>>Action Plan When calling to a phone, the bounded IP camera synchronously transmits video to the opposite phone (video support). Log in to the device web, visit [Line] >[Action Plan], and configure action plan rules. Picture 29 - Action Plan Table 18 - Action Plan Parameters...

  • Page 54: Settings >> Features

    Line The selected rule corresponds to the matching SIP line The behavior of the corresponding configuration rule is handled Both: trigger both incoming and outgoing calls at the same time; Direction Outgoing call: Triggered when outbound calling: Incoming call: triggered when inbound call; MCAST Set MCAST Codec Codec...
  • Page 55 hands-freemode. Specify Auto Onhook time, the device will hang up and return Auto HangUp Delay totheidleautomatically after Auto Hand down time at hands-free mode, andplaydial tone Auto Onhook time at handset mode. Auto HangUp Tone Enable auto hang up tone to play tone after peer hangs up When enabled, the phone is muted, there is no ringing when calls, you Enable Silent Mode can use the volume keys and mute key to unmute.
  • Page 56 Timeout timeout Enable Push XML Auth To enable push xml auth, user password is required Tone Settings Enable Holding Tone When turned on, a tone plays when the call is held Enable Call Waiting Tone When turned on, a tone plays when call waiting Play Dialing DTMF Tone Play DTMF tone on the device when user pressed a phone digits at dialing, default enabled.

  • Page 57: Settings >> Media Settings

    9.20 Settings >> Media Settings Picture 31- Media Settings Table 20- Media Settings Parameters Description Codecs Settings Select the enabled and disabled voice codecs codec:G.711A/U,G.722,G.723,G.729AB,G.726-32, ILBC,opus Audio Settings Default Ring Type Set the default ring type. If the caller ID of an incoming call was not configured with specific ring type, the default ring will be used.

  • Page 58: Settings>>Camera Settings

    ILBC Payload Type Set the ILBC Payload Type ILBC Payload Length Set the ILBC Payload Length Enable VAD Enable Voice Activity Detection. When enabled, the device will suppress the audio transmission with artificial comfort noise signal to save the bandwidth. Audio Delay When multicast is enabled, set the delay time for audio playback to facilitate audio playback by multiple devices.
  • Page 59 Picture 32- Camera Settings Table 21- Camera Settings Parameters Description Connection mode setting Camera Status Set the connection mode of the camera, only external cameras are Connect Mode supported IP Camera Add Name Set the camera name Username The username that is authenticated when accessing the URL Password The password that is authenticated when accessing the URL Ip Camera Brand...

  • Page 60: Settings >> Mcast

    9.22 Settings >> MCAST It is easy and convenient to use multicast function to send notice to each member of the multicast via setting the multicast key on the device and sending multicast RTP stream to pre-configured multicast address. By configuring monitoring multicast address on the device, monitor and play the RTP stream which sent by the multicast address.
  • Page 61 Picture 34 - Time/Date Table 23- Time/Date Time/Date Explanation Field Name Network Time Server Settings Time Synchronized via SNTP Enable time-sync through SNTP protocol Time Synchronized via DHCP Enable time-sync through DHCP protocol Primary Time Server Set primary time server address Set secondary time server address, when primary server is not Secondary Time Server reachable, the device will try to connect to secondary time server to...

  • Page 62: Settings>>Time Plan

    Week End The DST end week Weekday End The DST end weekday Hour End The DST end hour Manual Time Settings To set the time manually, you need to disable the SNTP service first, and you need to fill in and submit each item of year, month, day, hour and minute in the figure above to make the manual settings successful.

  • Page 63: Settings >> Tone

    Name Enter a custom name Type Timed reboot, Timed upgrade, Timed echo test, Timed play audio ,Timed config Audio Path Support on-premises Local: Select the locally uploaded audio file Play mode When the type is selected as Play Audio, it supports setting to loop playback or play it once Play Type Local: The device plays audio...

  • Page 64: Setting>>Led

    Picture 36- Tone 9.27 Setting>>Led This page allows users to configure the light status and color of the device. picture 37 - Led Status light: User can customize the LED indication and color of the device in each state. 9.28Call list >> Call List Restricted Incoming Calls ...

  • Page 65: Call List >> Web Dial

    Restrict Outgoing Call  You can set the rule to restrict some numbers from dialing out,until you remove the number from the table. 9.29 Call list >> Web Dial Use web page to call, answer and hang up. Picture 38- Webpage Dial 9.30 Function Key >>...
  • Page 66 Picture 39- Function Key picture 40 - Y501&Y501W Panel Table 25 - Y501&Y501W Function key correspond topanel key Function Key Panel Key 2：Speed Dial key Dss key1 Dss key2 3：Emergency key 4：Hang up key Dss key3...
  • Page 67 picture 41 - Y501-Y&Y501W-Y Panel Table 26- Y501-Y&Y501W-Y Function key correspond to panel key Function Key Panel Key Dss key1 2：Finish key 3：Nursing key Dss key2 Dss key3 4：Help key Dss key4 5：Call key Dss key5 6：Change medicine key Dss key6 7：Have an infusion key Table 27- Function Key Parameters...
  • Page 68 DTMF Press during a call to send the set DTMF Mcast Paging Configure the multicast address and voice encoding. User can initiate multicast by pressing this key Action URL The user can use a specific URL to make basic calls to the device, open the door, etc.
  • Page 69 mode, see 5.2.1 Common Command Mode for details Advanced Settings Number 1 call number 2 mode selection. <Main/Secondary>: If the first number is not answered within the set time, Hot Key Dial Mode the second number will be automatically switched. <Day/Night>：The system time is automatically detected during the call.
  • Page 70 party  Multicast Multicast function is to deliver voice streams to configured multicast address; all equipment monitored the multicast address can receive and play the broadcasting. Using multicast functionality would make deliver voice one to multiple which are in the multicast group simply and conveniently.

  • Page 71: Function Key >> Wireless Key

    Picture 44 - Advanced Setting 9.31 Function Key >> Wireless Key picture 45 - Wireless Key Table 30 - Wireless Key Settings Parameters Description Index The serial number of the added wireless button Name You can set specific names for different wireless buttons Addr id Unique identification id of the wireless button, the addrid of each wireless button is unique (ID is displayed in hexadecimal, only numbers and letters...

  • Page 72: Security >> Web Filter

    Operation To bind or disconnect the button pairing method：  Manual input addr ID method  Login to the IP address of the device and enter the [Function key] >> [Wireless key] module to add a new wireless key operation ...

  • Page 73: Security >> Trust Certificates

    Picture 46- WEB filter Add and delete the allowed IP network segments; configure the start IP address in the start IP, configure the end IP address in the end IP, and then click [Add] to add successfully. You can set a large network segment or add it into several network segments.

  • Page 74: Security >> Device Certificates

    9.34 Security >> Device Certificates Select the default certificate or the custom certificate as the device certificate. You can upload and delete uploaded certificates. Picture 48- Device Certificates 9.35 Security >> Firewall Picture 49 - Firewall Through this page, you can set whether to enable the input and output firewalls, and at the same time, you can set the input and output rules of the firewall.
  • Page 75 malicious network access, or restrict internal users from accessing some resources of the external network, and improve safety. The firewall rule setting is a simple firewall module. This function supports two kinds of rules: input rules and output rules. Each rule will be assigned a serial number, and a maximum of 10 each rule can be set.

  • Page 76: Device Log

    Then select and click the button [Submit]. In this way, when the device runs: ping 192.168.1.118, it will not be able to send data packets to 192.168.1.118 because of the prohibition of the output rule. But ping other IPs in the 192.168.1.0 network segment can still receive the response packets from the destination host normally.
  • Page 77 Picture 52 - Security Settings Table 32- Security Settings Security Settings Parameters Description Basic Settings Ringtone Duration Set the ringtone duration, default value is 5 seconds. Set remote server address. The device will send message to the Input & Tamper server when the alarm is triggered.
  • Page 78 Output Response Enable or disable Output Response Triggered by DTMF Select the DTMF trigger ring tone. Ring tone Triggered by URI Select the URI trigger ring tone. Ringtone Triggered By SMS Select the SMS trigger ring tone. Ringtone Triggered By Dsskey Select the Dsskey trigger ring tone.
  • Page 79 Talking: When the device’s talking status changes, trigger the output port. Ringing: When the device’s ringing status changes, trigger the output port. Calling: When the device’s calling status changes, trigger the output port. Enable or disable trigger by dsskey. If any of the dsskey is selected, Trigger By DssKey when the dsskey application performs, the output port will be triggered.

  • Page 80: Trouble Shooting

    [Stop] button on the webpage after completion. Network packets during the device are saved in a file. Users can analyze the packet or send it to the Fanvil Technical Support mailbox.

  • Page 81: Common Trouble Cases

    If all configurations are correct, contact your service provider for support, or follow the instructions in "10.4 Network Data Capture" to obtain a registered network packet and send it to the Fanvil Support Email to help analyze the issue.

This manual is also suitable for:

Y501-y series

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