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Related Manuals for Fanvil A10
Summary of Contents for Fanvil A10
- Page 1 A10&A10W&A10-E&A10W-E User Manual Software Version: 2.12 Release Date：2023/4/25...
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Page 2: Table Of Contents
Directory Directory ................................1 1 Picture ................................3 2 Table ..................................5 3 Safety Instruction ...............................6 4 Overview ................................7 5 Install Guide ............................... 8 5.1 Use POE or External Power Adapter ..................... 8 5.2 Appendix ..............................8 5.2.1 Common Command Modes ......................8 5.2.2 LED Status ............................ - Page 3 9.5 System >> Upgrade ..........................25 9.6 System >> Auto Provision ........................27 9.7 System >> FDMS ..........................31 9.8 System >> Tools ...........................31 9.9 System>>Reboot ..........................32 9.10 Network >> Basic ..........................32 9.11 Network >> WiFi ..........................34 9.12 Network >> Service Port ........................34 9.13 Network>>VPN ..........................36 9.14 Network >>...
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Page 4: Picture
Picture Picture 1 - Panel ..........................10 Picture 2 - Interface ..........................11 Picture 3 - WEB Login ........................14 Picture 4 - SIP Line Configuration ....................15 Picture 5 - Volume Set .......................... 15 Picture 6 - Function Setting ........................16 Picture 7 - WEB line enable auto answer .................. - Page 5 Picture 37 - Function Key ........................59 picture 38 - A10&A10W Panel ......................59 Picture 39 - Memory Key ........................61 Picture 40 - Multicast ..........................62 Picture 41 - Advanced Setting ......................62 Picture 42 - WEB filter ........................63 Picture 43 - Trust Certificates ......................64 Picture 44 - Device Certificates ......................64...
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Page 6: Table
Table 21 - Action URL ..........................53 Table 22 - Time/Date ..........................54 Table 23 - Time Plan ..........................55 Table 24 - A10&A10W Function key correspond topanel key ..........59 Table 25 - Function Key ........................59 Table 26 - Memory Key ........................61 Table 27 - Web Multicast ........................ -
Page 7: Safety Instruction
Safety Instruction Please read the following safety notices before installing or using this unit. They are crucial for the safe and reliable operation of the device. Please use the product-specified power adapter. If you need to use a power adapter ... -
Page 8: Overview
Overview A10/A10W is a SIP mini intercom product specially developed for the needs of industry users, with small appearance and powerful functions, integrating intelligent security, audio/video intercom and broadcasting functions, cost-effective. Support wall-mounted installation/86 boxes embedded installation, the protection level meets IP54 standard, can effectively prevent dust and water repellent, suitable for indoor scenes, can provide users with high-quality communication intercom services. -
Page 9: Install Guide
For users who do not have POE equipment, the traditional power adaptor should be used. If the device is connected to both POE switch and external power adapter, A10 & A10W will get power supply from POE switch in priority, and change to external power adapter once the POE power supply fails. -
Page 10: Led Status
Then switch to DHCP mode when it is the default static IP (192.168.1.128) When DHCP gets to IP, then do not switch and report the IP directly. Report the IP after the successful switch. 5.2.2 LED Status Table 2 - LED Status Type Indicator status Indicator status... -
Page 11: User Guide
User Guide Panel Overview Picture 1 - Panel Table 3 - Panel introduction Number Name Description Speaker Play sound For speed dial, multicast, intercom, IP broadcast and Call button other functions Reserved function 3、4 Default function is the same as the call key Interface Description On the back of the device, there is a row of terminal blocks for connecting the power supply, indoor switches, etc., the connection is as follows:... -
Page 12: Installation Instructions
① ③ ② ⑤ ④ Picture 2 - Interface Table 4 - Interface Description Ethernet interface: standard RJ45 interface, 10/100M adaptive, it is ① recommended to use five or five types of network cable Power interface: 12V/1A input， UP-positive electrode， DOWN-negative ②... -
Page 13: Device Ip Address
Device IP Address Method one： 1. Go to the official website of Fanvil [Support] >> [ Download Center] >>[Tools]>> [IPScanner] module,click and download the DeviceManager, 2.Open the IP scan tool, the tool supports LAN scan and cross network segment scan. - Page 14 Method two: After the device boots up (about 30s), in standby mode, press and hold the Call button (the key with the serial number 2 in the 6.1 panel Overview) for 3s, release the key immediately after the speaker beeps, and then press the Call button quickly within 5s (the same key as the above long press), and the device starts to broadcast IP.
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Page 15: Web Configuration
WEB Configuration When the device and your computer are successfully connected to the network, enter the IP address of the device on the browser as http://xxx.xxx.xxx.xxx/ and you can see the login interface of the web page management. Picture 3 - WEB Login The username and password should be correct to log in to the web page. -
Page 16: Volume Setting
Picture 4 - SIP Line Configuration Volume Setting Set the volume (if the speaker or microphone is not connected, you can skip it) [Settings] >> [Media Settings] >> [Media Settings], as shown below, click [Apply]. Speakerphone Volume: Set the speaker output volume. Handfree Mic Gain: microphone volume level. -
Page 17: Basic Function
Basic Function Making Calls After setting the function key to Hot key and setting the number, press the function key to immediately call out the set number, as shown below: Picture 6- Function Setting See detailed configuration instructions 9.29 Function Key Answering Calls After setting up the automatic answer and setting up the automatic answer time, it will hear the ringing bell within the set time and automatically answer the call after timeout. - Page 18 the ring tone will be heard after the shutdown, and the auto-answer will not time out. Web interface: Enter [Line] >> [SIP], Enable auto answer and set auto answer time and click submit. Picture 7 - WEB line enable auto answer SIP P2P auto answering：...
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Page 19: Call Waiting
Call Waiting Enable call waiting: new calls can be accepted during a call. Disable call waiting: new calls will be automatically rejected and a busy signal will be prompted Enable call waiting tone: when you receive a new call on the line, the device will beep. ... -
Page 20: Advance Function
Advance Function Intercom The equipment can answer intercom calls automatically. Picture 11 - WEB Intercom Table 6- Intercom Parameters Description When the intercom system is enabled, the device will accept Enable Intercom the SIP header call-info of the Call request Command automatic call If the option is enabled, device will answer the intercom call Enable Intercom Barge... - Page 21 multicast listening address without involving SIP signaling. You can specify up to 10 multicast listening addresses. Picture 12 - MCAST Table 7- MCAST Parameters Description Priority Defines the priority in the current call, with 1 being the highest priority and 10 being the lowest. Intercom Priority The priority of the intercom call, 1 is the highest priority, 10 is the lowest, and the high priority can be inserted into the low priority...
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Page 22: Hotspot
MCAST Dynamic： Description: send multicast configuration information through SIP notify signaling. After receiving the message, the device configures it to the system for multicast monitoring or cancels multicast monitoring in the system. Hotspot SIP hotspot is a simple utility. Its configuration is simple, which can realize the function of group vibration and expand thequantity of sip account. - Page 23 other options are set in the same way as the hotspot. Picture 13 - SIP hotspot The device is the hotspot server, and the default extension is 0. The device ACTS as a client, and the extension number is increased from 1 (the extension number can be viewed through the [SIP hotspot] page of the webpage).
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Page 24: Web Configurations
Web Configurations Web Page Authentication Users can log into the device's web page to manage user device information and operate the device. Users must provide the correct user name and password to log in. If the password is entered incorrectly three times, it will be locked and can be entered again after 5 minutes. The details are as follows: If an IP is logged in more than the specified number of times with a different user name, it ... -
Page 25: System >> Account
System >> Account Picture 14- WEB Account On this page the user can change the password for the login page. Users with administrator rights can also add or delete users, manage users, and set permissions and passwords for new users System >>... -
Page 26: System >> Upgrade
Export Configurations Right click to select target save as, that is, to download the device's configuration file, suffix “.txt”. (note: profile export requires administrator privileges) Import Configurations Import the configuration file of Settings. The device will restart automatically after successful import, and the configuration will take effect after restart Clear Configurations ... - Page 27 Click select, select the version and then click upgrade. Upgrade the ringtone,support wav and MP3 format. Firmware Upgrade： Web page： Login phone web page, go to [System] >> [Upgrade]. Picture 17 - Web page firmware upgrade Table 9- Firmware upgrade Parameter Description Upgrade server...
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Page 28: System >> Auto Provision
information the server side, the TXT and version information will be displayed under the new version description information. The file requested from the server is a TXT file called vendor_model_hw10.txt.Hw followed by the hardware version number, it will be written as hw10 if no difference on hardware. All Spaces in the filename are replaced by underline. - Page 29 Picture 18- Auto provision settings Fanvil devices support SIP PnP, DHCP Options, Static provision, TR069. If all of the 4 methods are enabled, the priority from high to low as below: PNP>DHCP>TR069> Static Provisioning Transferring protocol: FTP、 TFTP、 HTTP、 HTTPS...
- Page 30 If this is blank the phone will use anonymous Authentication Password for configuration server. Used for FTP/HTTP/HTTPS. Password Configuration File Encryption key for the configuration file Encryption Key General Configuration File Encryption key for common configuration file Encryption Key Download Fail Check The default value is 5.
- Page 31 Static Provisioning Server Set FTP/TFTP/HTTP server IP address for auto update. The address Server Address can be an IP address or Domain name with subdirectory. The configuration file name. If it is empty, phone will request the Configuration File common file and device file which is named as its MAC address. Name The file name could be a common name, $mac.cfg, $input.cfg.
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Page 32: System >> Fdms
System >> FDMS Picture 19 - FDMS Table 11- FDMS FDMS info Settings Community Number Name of equipment installation community Number Building Name of equipment installation building Room Number Equipment installation room name System >> Tools This page gives the user the tools to solve the problem. Picture 20 - Tools... -
Page 33: System>>Reboot
Syslog：When enabled, set the Syslog software address, and log information of the device will be recorded in the Syslog software during operation. If there is any problem, log information can be analyzed by Fanvil technical support. System>>Reboot 9.10 Network >> Basic This page allows users to configure network connection types and parameters. - Page 34 Picture 21 - Network Basic Setting Table 12 - Network Basic Setting Field Name Explanation Net Global Set the network global mode to Ethernet or WiFi Net Type IPv4, IPv6, IPv4 and IPv6 three modes IPv4 Network Status The current IP address of the equipment Subnet The current Subnet Mask mask...
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Page 35: Network >> Wifi
address of the DHCP Server is the same as the network address of the system LAN, then after the system obtains the DHCP IP, it will add 1 to the last bit of the network address of LAN and modify the IP address segment of the DHCP Server of LAN. If the DHCP access is reconnected to the WAN after the system is started, and the network address assigned by the DHCP server is the same as that of the LAN, then the WAN will not be able to obtain IP access to the network... - Page 36 Picture 22- Service port setting interface Table 13- Server Port Parameter Description Web server type Restart after setting takes effect. Optional web login as HTTP/HTTPS Web login timeout The default is 15 minutes, the timeout will automatically log out of the login page, and you need to log in again Web page automatic No need to enter the user name and password after the timeout,...
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Page 37: Network>>Vpn
9.13 Network>>VPN Picture 23- Network VPN Virtual Private Network (VPN) is a technology to allow device to create a tunneling connection to a server and becomes part of the server’s network. The network transmission of the device may be routed through the VPN server. For some users, especially enterprise users, a VPN connection might be required to be established before activate a line registration. - Page 38 status. There may be some delay of the connection establishment. User may need to refresh the page to update the status. Once the VPN is configured, the device will try to connect to the VPN automatically when the device boots up every time until user disable it. Sometimes, if the VPN connection does not established immediately, user may try to reboot the device and check if VPN connection established after reboot.
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Page 39: Network >> Advanced
9.14 Network >> Advanced Picture 24 - Network Setting Network advanced Settings are typically configured by IT administrators to improve the quality of device service. Table 14- Network Setting Field Name Explanation LLDP Settings Enable LLDP Enable or disable LLDP Packet Interval LLDP Send detection cycle Enable Learning Function... -
Page 40: Line>> Sip
LAN port virtual LAN port Settings 802.1X Enable 802.1X Enable or disable 802.1X Username Confirm Username Password Confirm Password CA Certificate CA certificate. Device Certificate device certificate. Certification File System's HTTPS server CA file. 9.15 Line>> SIP... - Page 41 Picture 25- SIP Table 15 - SIP Parameters Description Register Settings Line Status Display the current line status at page loading. To get the up to date line status, user has to refresh the page manually. Server Address Enter the IP or FQDN address of the SIP server...
- Page 42 Server Port Enter the SIP server port, default is 5060 Authentication User Enter the authentication user of the service account Authentication Password Enter the authentication password of the service account Username Enter the username of the service account. Display Name Enter the display name to be sent in a call request.
- Page 43 Server Conference Set the conference room number when conference type is set to be Number Server Subscribe Voice Enable the device to subscribe a voice message waiting notification, if Message enabled, the device will receive notification from the server if there is voice message waiting on the server Voice Message Number Set the number for retrieving voice message...
- Page 44 Disable Call Forward on Set the feature code to dial to the server Busy Enable Call Forward on Set the feature code to dial to the server No Answer Disable Call Forward on Set the feature code to dial to the server No Answer Enable Blocking...
- Page 45 Convert URI Convert not digit and alphabet characters to %hh hex code Use Quote in Display Whether to add quote in display name, i.e. “Fanvil” vs Fanvil Name Enable GRUU Support Globally Routable User-Agent URI (GRUU) Sync Clock Time...
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Page 46: Line >> Sip Hotspot
9.16 Line >> SIP Hotspot SIP hotspot is a simple and practical function. It is simple to configure, can realize the function of group vibration, and can expand the number of SIP accounts. 8.3 Hotspot for details 9.17 Line >> Basic Settings STUN -Simple Traversal of UDP through NAT -A STUN server allows a phone in a private network to know its public IP and port as well as the type of NAT being used. -
Page 47: Line>>Action Plan
Server Address Set the STUN server address Server Port Set the STUN server port, default is 3478 Binding Period Set the STUN binding period which can be used to keep the NAT pinhole opened. SIP Waiting Time Set the timeout of STUN binding before sending SIP messages SIP P2P Settings Enable Auto Automatically answer incoming IP calls after the timeout period is... -
Page 48: Settings >> Features
Parameters Description Convert multicast: When the rule is triggered, the phone converts Action incoming calls or multicast to multicast and sends them to the set multicast address port. The calling number corresponding to each Action Plan; The same number expression as the dial plan is supported 123；1xx；... - Page 49 Parameters Description Basic Settings Enable Call Waiting Enable this setting to allow user to take second incoming call during an established call. Default enabled. The device will hang up and return to the idle automatically at Enable Auto on Hook hands-freemode.
- Page 50 Limit Talking Duration Automatically hang up the call after enabling the time set for the call Talking Duration Call duration ,20-600s The remote phone does not answer within the time, the local Call Timeout automatically hangs up No Answer Auto HangUp If the call is not answered, the call will be automatically hung up after the Timeout timeout...
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Page 51: Settings >> Media Settings
Response Code Settings Busy Response Code Set the SIP response code on line busy Reject Response Code Set the SIP response code on call rejection 9.20 Settings >> Media Settings Picture 30- Media Settings Table 19- Media Settings Parameters Description Codecs Settings Select the enabled and disabled voice codecs codec:G.711A/U,G.722,G.723,G.729AB,G.726-32,... -
Page 52: Settings>>Camera Settings
Handfree Mic Gain Set Handfree Mic Gain, the value must be 1~9 Opus playload type Enter the opus payload type, the value must be 96~127. Set the opus sample rate，including OPUS-NB（8KHz), OPUS Sample Rate OPUS-WB（16KHz） ILBC Payload Type Set the ILBC Payload Type ILBC Payload Length Set the ILBC Payload Length Enable VAD... - Page 53 Picture 31- Camera Settings Table 20- Camera Settings Parameters Description Connection mode setting Camera Status Set the connection mode of the camera, only external cameras are Connect Mode supported IP Camera Add Name Set the camera name Username The username that is authenticated when accessing the URL Password The password that is authenticated when accessing the URL Ip Camera Brand...
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Page 54: Settings >> Mcast
9.22 Settings >> MCAST It is easy and convenient to use multicast function to send notice to each member of the multicast via setting the multicast key on the device and sending multicast RTP stream to pre-configured multicast address. By configuring monitoring multicast address on the device, monitor and play the RTP stream which sent by the multicast address. - Page 55 Picture 33 - Time/Date Table 22- Time/Date Time/Date Explanation Field Name Network Time Server Settings Time Synchronized via SNTP Enable time-sync through SNTP protocol Time Synchronized via DHCP Enable time-sync through DHCP protocol Primary Time Server Set primary time server address Set secondary time server address, when primary server is not Secondary Time Server reachable, the device will try to connect to secondary time server to...
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Page 56: Settings>>Time Plan
Week End The DST end week Weekday End The DST end weekday Hour End The DST end hour Manual Time Settings To set the time manually, you need to disable the SNTP service first, and you need to fill in and submit each item of year, month, day, hour and minute in the figure above to make the manual settings successful. -
Page 57: Settings >> Tone
Name Enter a custom name Type Timed reboot, Timed upgrade, Timed echo test, Timed play audio ,Timed config Audio Path Support on-premises Local: Select the locally uploaded audio file Play mode When the type is selected as Play Audio, it supports setting to loop playback or play it once Play Type Local: The device plays audio... -
Page 58: Call List >> Call List
Picture 35- Tone 9.27 Call list >> Call List Restricted Incoming Calls It same as blacklist.By adding a number into the blacklist, user will no longer receive phone call from that number and it will be rejected automatically by the device until user delete it from the blacklist. -
Page 59: Function Key
Picture 36- Webpage Dial 9.29 Function Key... - Page 60 Picture 37- Function Key picture 38 - A10&A10W Panel Table 24 - A10&A10W Function key correspond topanel key Function Key Panel Key 2：Call button Middle Left/Right 3/4：Reserved function key Table 25- Function Key Parameters Description Function key settings memory Speed Dial:The user can directly dial the set number. This feature is convenient for customers to dial frequent numbers.
- Page 61 Intercom：Start the intercom when pressed, and end the intercom when lifted. Multicast：Initiate multicast when pressed, and end multicast when lifted Programmable Key Settings Desktop None：Nothing happens when you press the Call button Dsskey1： When it is set to dsskey1, follow the settings of dsskey1 to make call, answer, etc.
- Page 62 Call Switched Time Set number 1 to call number 2 time, default 16 seconds The start time of the day when the <Day/Night> mode is defined. Default Day Start Time "06:00" The end time of the day when the <Day/Night> mode is defined. Default Day End Time "18:00 Memory...
- Page 63 Picture 40- Multicast Table 27- Web Multicast Type Number Subtype G.711A Set the host IP address and port number, they must G.711U be separated by a colon (The IP address range is G.729AB Multicast 224.0.0.0 to 239.255.255.255, and the port number iLBC is preferably set between 1024 and 65535) opus...
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Page 64: Security >> Web Filter
9.30 Security >> Web Filter Users can set up to allow only a certain network segment IP to access the device Picture 42- WEB filter Add and delete the allowed IP network segments; configure the start IP address in the start IP, configure the end IP address in the end IP, and then click [Add] to add successfully. -
Page 65: Security >> Device Certificates
Picture 43 - Trust Certificates 9.32 Security >> Device Certificates Select the default certificate or the custom certificate as the device certificate. You can upload and delete uploaded certificates. Picture 44- Device Certificates... -
Page 66: Security >> Firewall
9.33 Security >> Firewall Picture 45 - Firewall Through this page, you can set whether to enable the input and output firewalls, and at the same time, you can set the input and output rules of the firewall. Use these settings to prevent malicious network access, or restrict internal users from accessing some resources of the external network, and improve safety. -
Page 67: Device Log
all addresses 0.0.0.0; it can also be a network address similar to *.*.*.0, such as 192.168.1.0. The destination address can be a specific IP address or all Dst Mask addresses 0.0.0.0; it can also be a network address similar to *.*.*.0, such as 192.168.1.0. -
Page 68: Security Settings
Set remote server address. The device will send message to the Input & Tamper server when the alarm is triggered. The message format is ： Server Address Alarm_Info:Description=A10;SIP User=;Mac=0c:38:3e:3a:06:65;IP=; port=Input . Input settings Input Detect Enable or disable Input Detect When choosing the low level trigger (closed trigger), detect the input port (low level) closed trigger. - Page 69 By state: Reset the output port status when device’s call state changes. Enable or disable trigger by URI. User can send commands from remote device or server to A10 series Trigger by URI device, if the command is correct, then device will trigger corresponding output port.
- Page 70 Trigger SMS Input trigger message for trigger by SMS mode. Reset SMS Input reset message for trigger by SMS mode. Select the input port, when the input port meets the trigger condition, Trigger by Input the output port will be triggered (The Port level time change, By < Output Duration >...
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Page 71: Trouble Shooting
[Stop] button on the webpage after completion. Network packets during the device are saved in a file. Users can analyze the packet or send it to the Fanvil Technical Support mailbox. -
Page 72: Get Device Log
If all configurations are correct, contact your service provider for support, or follow the instructions in "10.4 Network Data Capture" to obtain a registered network packet and send it to the Fanvil Support Email to help analyze the issue.