Indicator Lights; Troubleshooting - CapsoVision CapsoAccess CDAS3 Instructions For Use Manual

7. CapsoAccess® System

Indicator Lights

8. Troubleshooting

In case of any issues with the system, refer to this guide for possible solutions. If the problem persists,
contact CapsoVision or your local distributor of CapsoVision devices.
Symptom
After selecting the Download
icon, a system data transfer error
message appears
After selecting the Download icon,
an error message appears indicating
that no capsule is detected
The CapsoAccess® system
indicator light is not illuminated
Possible Solutions
1. Turn the system OFF, wait a few seconds, and turn it back ON to reset the USB connection. Try downloading again.
2. Try docking a known, good capsule, such as a capsule with data previously downloaded. If the error message
reappears, the system may be malfunctioning. On the other hand, if this known-good capsule docks successfully
(the Procedure Information window appears), the original capsule may be damaged or malfunctioning. In this
case, click "Cancel" in the Procedure Information window.
1. Verify that the capsule is in the receptacle and in the correct orientation with the battery-end facing upwards.
2. Ensure that the capsule dimple and system receptacle are clean.
3. Rotate the capsule approximately 180° and retry.
1. Verify that the power switch is turned to ON.
2. Verify that the power cable is fully inserted into the outlet and plugged into the power supply
and that the light on the power supply is illuminated.
3. Verify that the power supply is plugged into the system.
IFU-2800 Ref F 03/2020
Light Status
Solid Green Ready for download or download is complete
Flashing Green Data transfer in progress
Flashing Yellow Error status
No light Power is off
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