Inseego USB8 User Manual
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Inseego USB8 User Manual

4g lte global modem
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USER GUIDE
USB8
4G LTE Global Modem

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Summary of Contents for Inseego USB8

  • Page 1 USER GUIDE USB8 4G LTE Global Modem...
  • Page 2 “Trademarks”) used in this user manual are the property of Inseego Corp. or their respective owners. Nothing contained in this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Inseego Corp.

  • Page 3: Table Of Contents

    Components ..................................7 Status indicators ................................8 Installing a SIM card ................................9 Getting connected ................................11 Properly removing the USB8 modem ......................... 12 Caring for Your Modem ..............................12 Configuring your USB8 modem ............................13 Overview ..................................... 14 Home page ................................... 14 Navigation tips ................................
  • Page 4 Limited warranty and liability ............................38 Safety hazards ................................... 39 Glossary ....................................40 Glossary ....................................41 USB8 USER GUIDE...

  • Page 5: Getting Started

    Getting started Overview Components Status indicators Installing a SIM card Getting connected Caring for your modem USB8 USER GUIDE...

  • Page 6: Overview

    Overview Congratulations on purchasing your Modem USB8 from Inseego. This modem enables you to connect at high speeds to the internet, your corporate intranet, and access your email while you’re away from the office. Package contents The USB8 package includes: •...

  • Page 7: Components

    Back panel (removable) — covers the SIM card slot. Press gently on the cover with your thumb and slide the panel off. The manual reset button can be found under this panel. ➏ SIM card slot — inside under the back panel. USB8 USER GUIDE...

  • Page 8: Status Indicators

    Green Solid Modem ready to use Home network No data being transferred Home network available Blinking Data being transferred Amber Solid Roaming network available No data being transferred Blinking Roaming Data being transferred Software update in progress USB8 USER GUIDE...

  • Page 9: Installing A Sim Card

    Your SIM card is a small rectangular plastic card that stores your phone number and important information about your wireless service. The USB8 supports only nano SIM cards. To prevent damage to the SIM slot, please select the correct SIM for this device.
  • Page 10 3. Gently slide the card into the SIM slot until the spring catches and the card remains securely in the slot. 4. Replace the back cover and snap into place. NOTE: Should your SIM card be lost or damaged, contact your network operator. USB8 USER GUIDE...

  • Page 11: Getting Connected

    5 mm. Important: The USB8 modem must be positioned at 120° for optimal functionality. Failure to maintain a position between the normal operating range of 110° - 130° will cause the modem to stop functioning.

  • Page 12: Properly Removing The Usb8 Modem

    VPN, and other communication apps avoids potential problems such as automatic shutdown or screen freezing. The USB8 modem’s USB technology allows you to safely remove the modem at any time when you are not connected to the network. 1. End your data session by selecting Disconnect from the web UI Home page.

  • Page 13: Configuring Your Usb8 Modem

    Configuring your USB8 modem Overview Viewing messages Managing settings Viewing info about your USB8 modem Getting help USB8 USER GUIDE...

  • Page 14: Overview

    Overview You can manage, monitor, and customize your wireless network activity using an easy-to-use web User Interface (UI). To access the web UI, plug the USB8 into a USB port on your computer and go to http://my.usb or http://192.168.1.1. You’ll also be able to: •...

  • Page 15: Navigation Tips

    The Messages page displays all existing system messages and allows you to delete messages individually or all messages at one time. To delete existing messages, click the trash can icon for each message you want to delete. USB8 USER GUIDE...

  • Page 16: Managing Settings

    To change system settings, select from the Home page Settings panel or select Settings from the web UI side menu. The Settings page includes the following tabs: • Networks • • • Software Update • Preferences USB8 USER GUIDE...

  • Page 17: Networks Tab

    Additional data charges may apply when roaming. In most configurations, the USB8 is used with a dynamic IP and SIM, and the Access Point Name (APN) is available from the network. However, if you are on a private network, you may need to set the APN on this tab for the network to communicate with the USB8.

  • Page 18: Sim Tab

    SIM tab The SIM card in your USB8 can be locked using a PIN. If the SIM card is locked, you must enter the PIN before the modem can connect to the internet. The default PIN is available from your service provider.

  • Page 19: Gps Tab

    Turn off GPS when the USB8 Modem Restarts: This setting determines when the GPS receiver will turn off, once it is on. When the on/off slider is on, the GPS receiver turns off when the USB8 modem is shut down. You will need to turn it on again the next time the GPS receiver is needed.
  • Page 20 Port Number: The TCP port number is used to establish a connection to the USB8 and obtain raw GPS data for NMEA over LAN feature. Unless there is a good reason to do so, you should not change the port number. Acceptable port values are between 1024 and 65535.

  • Page 21: Software Update Tab

    Check for New Software Update Checked for update: The date and time the USB8 last checked to see if an update was available. Update status: This area is usually blank. If you check for an update, the result of that check, or the download progress of an update displays.

  • Page 22: Preferences Tab

    Download AT port driver: Click the button to download the external antenna port driver. Select operating system for USB Modem: The operating system for your USB8 is automatically selected by default. Use the drop-down if you want to select a specific operating system.

  • Page 23: Viewing Info About Your Usb8 Modem

    Viewing info about your USB8 modem On the web UI Home page, the Internet Status panel shows current internet status information, the Diagnostics panel displays information used for troubleshooting, and the Device Info panel provides details about your USB8 modem from the panel.

  • Page 24: Internet Status Tab

    Transmitted: The amount of data transmitted for the current internet session. This counter starts at zero when the connection is established. IPv4 IP Address: The internet IP address assigned to the USB8 modem. Mask: The network mask associated with the IPv4 address. Gateway: The gateway IP address associated with the IPv4 address.

  • Page 25: Internet Sessions Tab

    Tx Data: The amount of data transmitted for the internet session. This counter starts at zero when the connection is established. Total Data: The total amount of data for the internet session. This is the sum of Received Data and Transmitted Data. IPv4 Address: The IP address for the session. USB8 USER GUIDE...

  • Page 26: Diagnostics Tab

    This tab displays detailed information used solely for troubleshooting or technical support. Modem IMEI: The International Mobile Equipment Identity (IMEI) for your USB8 modem. This is a 15-digit code used to uniquely identify an individual mobile station. The IMEI does not change when the SIM is changed.

  • Page 27: Device Info Tab

    Device Info tab Use this tab to view details about your USB8 modem. General Manufacturer: Inseego. Model Name: The model of your modem. Model Number: The model number of your modem. Hardware version: The hardware version of your modem. Software version: The software version currently installed on your modem.

  • Page 28: Logs Tab

    Device Log: This tab displays the log data of events other than mobile data connections that occurred on this device. Export Log: Allows you to download log data. Refresh: Updates the displayed log data. Clear log: Deletes all existing log data. This makes new data easier to read. USB8 USER GUIDE...

  • Page 29: Getting Help

    It is best to contact your service provider or reseller for customer support. from the Home page Help panel (or select Help from To view more detailed help information, select the web UI side menu). The Help page includes two tabs: • • Customer Support USB8 USER GUIDE...

  • Page 30: Faq Tab

    Model: The model of your USB8 modem. Model Number: The model number of your modem. Your Wireless Number: The phone number associated with your USB8 modem. User Guide: A link to this guide. Manufacturer: A link to the Inseego website.

  • Page 31: Troubleshooting And Support

    Troubleshooting and support Overview Common problems and solutions Technical support USB8 USER GUIDE...

  • Page 32: Overview

    The solutions in this section can help solve many common problems encountered while using the USB8 modem. My device does not start when the device is inserted If you encounter an error or get a blank screen, remove the USB8, restart the device, then reconnect. Technical support IMPORTANT: Before contacting Support, remove your USB8 modem and restart your connected device.

  • Page 33: Product Specifications And Regulatory Information

    Product specifications and regulatory information Product specifications Regulatory information Product Certifications and Supplier’s Declarations of Conformity Wireless communications Limited warranty and liability Safety hazards USB8 USER GUIDE...

  • Page 34: Product Specifications

    Product specifications Device Name: USB800L, USB800, USB800G, USB8L, USB8 Model: MC800 Approvals: FCC (US), ISED (CAN), CE (EU), RCM (AUS), RSM (NZ), PTCRB; GCF Dimensions: 3.58” x 1.45” x 0.45” (91.1 x 37 x 11.4 mm) Weight: 2.4 oz (68 g) Chip set: QUALCOMM®...

  • Page 35: Regulatory Information

    MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Inseego Corp. may void your authority to operate the equipment.

  • Page 36: Innovation, Science And Economic Development Notice (Ised - Canada)

    5 mm separation from the human body at all times. Afin de se conformer aux exigences d'exposition RF FCC / ISED, cet appareil doit être installé pour fournir au moins 5 mm de séparation du corps humain en tout temps. USB8 USER GUIDE...

  • Page 37: Product Certifications And Supplier's Declarations Of Conformity

    A full copy of the EU declaration of conformity is available at the following internet address: https://www.inseego.com/support/. The Declaration of Conformity may be also consulted at Inseego Corp., 9710 Scranton Rd., Suite 200 San Diego, USA. EU RF Radiation Exposure Guidance Statement: This device must be installed to provide at least 5 mm separation from the human body at all times.

  • Page 38: Wireless Communications

    Inseego Corp. or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the M3000 device, or failure of the M3000 device to transmit or receive such data.

  • Page 39: Safety Hazards

    Safety hazards Do not operate the USB8 in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when instructed to do so, or when you suspect that it might cause interference or danger.

  • Page 40: Glossary

    Glossary USB8 USER GUIDE...

  • Page 41: Glossary

    USSD code. • IP — Internet Protocol. The mechanism by which packets are routed between computers on a network. • IP type — The type of service provided over a network. USB8 USER GUIDE...
  • Page 42 Type B plug. Ports and connectors are available in different sizes (for example, standard, mini, and micro). • WCDMA — Wideband Code-Division Multiple Access. A 3G mobile wireless technology that promises much higher data speeds to mobile and portable wireless devices. Another name for UMTS. USB8 USER GUIDE...

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