Inseego Wavemaker PRO 5G Outdoor CPE FW2000e User Manual
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Inseego Wavemaker PRO 5G Outdoor CPE FW2000e User Manual

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USER GUIDE
Inseego Wavemaker
PRO
TM
5G Outdoor CPE FW2000e

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Summary of Contents for Inseego Wavemaker PRO 5G Outdoor CPE FW2000e

  • Page 1 USER GUIDE Inseego Wavemaker 5G Outdoor CPE FW2000e...
  • Page 2 “Trademarks”) used in this user manual are the property of Inseego Corp. or their respective owners. Nothing contained in this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Inseego Corp. or any other Trademark displayed in this user manual without the written permission of Inseego Corp.

  • Page 3: Table Of Contents

    Indicator LED ..................................50 Resetting your Device ............................... 51 Resetting with the RESET Button ..........................51 Resetting from the Inseego Mobile App ......................52 Resetting from the Admin Web UI ......................... 52 Resetting from Inseego Connect ..........................52 Technical Support ................................52 Product Specifications and Regulatory Information ....................
  • Page 4 Safety Hazards ..................................62 Glossary ....................................... 63 Glossary ....................................64 5G OUTDOOR CPE FW2000e USER GUIDE...

  • Page 5: Introduction And Getting Started

    Introduction and Getting Started Overview Getting Started 5G OUTDOOR CPE FW2000e USER GUIDE...

  • Page 6: Overview

    Overview The Inseego Wavemaker PRO 5G Outdoor CPE FW2000e is the next-gen CPE solution that brings wireless 5G data speeds to urban, suburban, and rural customers alike. The FW2000e delivers high- speed data over both 5G and 4G LTE networks using a proprietary high-gain antenna array. The FW2000e connects to the best cellular network and provides data connectivity to the existing in- building network.

  • Page 7: Getting Started

    Getting Started To turn on your FW2000e and connect a device: 1. Check that the PoE cable from the FW2000e is in the Data & Power Out port on the PoE power injector and the PoE power injector is plugged into an earthed AC outlet. 2.

  • Page 8: Configuration

    Configuration Overview Admin Password Managing Data Usage Managing Settings Viewing Info About the FW2000e Getting Support 5G OUTDOOR CPE FW2000e USER GUIDE...

  • Page 9: Overview

    Connect account. • Inseego Mobile App – Allows you to perform basic device monitoring and management. Scan the QR code to install the Inseego Mobile App from AppStore or Google Play, or visit https://inseego.com/inseego-connect-get-app to download the App. This chapter provides the configuration options available for your FW2000e devices. The configurations shown are from the Admin Web UI, unless otherwise noted.

  • Page 10: Home Page

    Home page or jump to other pages. The current page is indicated by a blue bar. A similar side menu is available when configuring devices with Inseego Connect. 5G OUTDOOR CPE FW2000e USER GUIDE...

  • Page 11: Header Icons

    Header Icons The top of each FW2000e Admin Web UI page displays status indicators and icons. Header Icon Description LAN (Blue) Routed LAN (Black) Available/Online LAN (Grayed Out) Disabled/Offline/No Physical Connection Network Signal Strength Network Signal Strength Indicator. More bars indicate more signal strength.

  • Page 12: Admin Password

    1. From the Admin Web UI: Click the down arrow next to Sign Out in the top-right corner of any Admin Web UI page and select Change Password. From Inseego Connect: Select Device > Admin Password from the Configure side menu. 2. Enter your current Admin password, then enter a new password and confirm it.

  • Page 13: Managing Data Usage

    Managing Data Usage On the Admin Web UI Home page, the Data Usage panel displays graphs of your FW2000e data usage for the current billing cycle. To view the Data Usage page, select from the Home page Data Usage panel or select Data Usage from the side menu.

  • Page 14: Data Usage Page

    Data Usage Page Use the Data Usage page to view details about your FW2000e data usage. SIM information being displayed: Use the drop-down to change the SIM on which data usage is displayed. The data usage graph displays vary according to plan, but generally include: •...
  • Page 15 Session Tx: The amount of data transmitted for the current Internet session. This counter starts at zero when the connection is established. Session Rx: The amount of data received for the current Internet session. This counter starts at zero when the connection is established. Monthly Tx: The amount of data transmitted for the current billing cycle.

  • Page 16: Managing Settings

    Managing Settings You can view and configure system settings for your FW2000e. To change system settings, select Settings from the side menu. The Settings page includes four tabs: • Preferences • Software Update • Backup and Restore • Advanced Preferences Tab This tab allows you to change how dates, time, and numbers are displayed in the FW2000e Admin NOTE: Web UI.

  • Page 17: Software Update Tab

    Software Update Tab Software updates are delivered to the FW2000e automatically over the mobile network. This tab displays your current software version, last system update information, software update history, and allows you to check for new software updates. Current Software Software Version: The version of the software currently installed on your FW2000e.

  • Page 18: Backup And Restore Tab

    Backup and Restore Tab Use this tab to back up current FW2000e settings to a file on your computer, restore (upload) a previously-saved configuration file, reset the device to factory defaults, or restart the device. Backup Configuration To back up current FW2000e settings to a file on your computer, enter your Admin password in the Admin Password field.
  • Page 19 Restore Settings CAUTION! Restoring settings (uploading a configuration file) changes ALL of the existing settings to match the configuration file. To restore system settings from a backup settings file, enter your Admin password in the Admin Password field. Click Browse and choose a backup settings file to restore. NOTE: You can only restore a file that was created for this model of FW2000e.

  • Page 20: Sim Tab

    SIM Tab On the Admin Web UI Home page, the SIM Status panel shows SIM status information. Carrier: The name of the Mobile Network Operator. ICCID: The unique ID number assigned to the SIM card. IMSI: The International Mobile Subscriber Identity (IMSI) for your FW2000e. This is a unique number, usually fifteen digits, that identifies a Global System for Mobile Communications (GSM) subscriber.
  • Page 21 To turn on automatic SIM switching or enter a SIM PIN, select Settings from the side menu. Then select SIM. NOTE: The SIM card in your FW2000e can be locked using a PIN. If the SIM card is locked, you must enter the PIN before connecting to the mobile network.
  • Page 22 Desired action: The actions available depend on the SIM status. Possible operations include: ­ PIN Lock - If the SIM is currently PIN locked, you are prompted to enter the PIN. NOTE: If an incorrect PIN is entered too many times, the SIM becomes PUK locked. A counter indicates how many incorrect entries will cause PUK lock.

  • Page 23: Advanced Tab

    When you select the Advanced tab on the Settings page, a warning message appears. If you click Continue, the Cellular tab of the Advanced Settings page appears. Advanced Settings include: • Cellular • Manual DNS • • WAN Settings (Inseego Connect only) • Firewall • Port Filtering • Port Forwarding • MAC Filter •...
  • Page 24 Network Selection Enable automatic network selection: When the ON/OFF slider is ON, your FW2000e automatically selects the best 5G available network and you cannot use the Select a Different Network button below. Select a Different Network: You may wish to use this option if multiple networks are available and NOTE: This option is available only if Enable automatic network selection is you have a preference.
  • Page 25 Manual DNS Sub Tab The FW2000e automatically selects a Domain Name Server (DNS). This page allows you to manually assign up to two DNS IP addresses. Manual DNS Turn on manual DNS: Check this box to manually select a DNS. DNS 1 IP address: Enter the IP address for the primary DNS.
  • Page 26 LAN Sub Tab This page provides settings and information about the FW2000e’s local area network (LAN). The LAN consists of the device and all connected devices. IP Passthrough Turn on IP Passthrough: Check the box to enable IP Passthrough. This will enable the first device detected on the specified interface to obtain the IP address assigned by the mobile network.
  • Page 27 DHCP Lease Time: The number of minutes in which connected devices must renew the IP address assigned to them by the DHCP server. Normally, this can be left at the default value, but if you have special requirements, you can change this value. Start DHCP Address Range at: The start of the IP address range used by the DHCP server.
  • Page 28 Wan Settings NOTE: WAN settings are available only with Inseego Connect. Use this page to enable and configure WAN keep alive. Keep alive allows for a persistent WAN connection. WAN Settings Enable WAN Keep Alive: If ON, keep alive pings lookup addresses to verify cellular connectivity.
  • Page 29 Firewall Sub Tab The FW2000e firewall determines which Internet traffic is allowed to pass between the CPE and connected devices and protects your connected devices from malicious incoming traffic from the Internet. The firewall cannot be turned off. Use the Firewall tab to adjust the general security level of the firewall, designate a specific device to receive all traffic, and set up specific firewall rules.
  • Page 30 NOTE: Allowing DMZ may assist some troublesome network applications to function properly, but the DMZ device should have its own firewall to protect itself against malicious traffic. Enable DMZ: Check this box to allow DMZ. Destination IP address: Enter the IP address of the connected device you wish to become the DMZ NOTE: device (the DMZ destination).
  • Page 31 Port Filtering Sub Tab Port Filtering allows you to block outgoing Internet connections and permit only selected applications to access the Internet. Traffic is identified by port numbers. Some applications are pre-defined. You can define additional applications if you know the details of the traffic used and generated by the applications.
  • Page 32 Applications Select the applications you want to be able to access the Internet. The following table provides port numbers and protocol information for each port filtering application listed. Application Name Port STCP Email POP3 Assigned POP3S IMAP Assigned Assigned IMAPS SMTP Assigned SecureSMTP...
  • Page 33 Custom Applications Add Custom Application: Use this button to add a new row to the custom application list. • On: Check this box if you want the new application to be able to access the Internet. • App Name: Enter a name for the custom application. •...
  • Page 34 Port Forwarding Sub Tab Port Forwarding allows specific applications to be forwarded to a particular device connected to your network. Normally, the built-in firewall blocks incoming traffic from the Internet. Port forwarding allows Internet users to access any server you are running on your computer, such as a Web, FTP, or Email server.
  • Page 35 To forward all inbound WAN traffic on a specific port to a single LAN client, enter the IP address of the target device in the Application IP Address field. The following table provides port numbers and protocol information for each port forwarding application listed.
  • Page 36 Custom Applications You can add up to ten custom applications. Once defined, these applications can be turned on and off the same way as pre-defined applications. • On: Check this box if you want the new application to be able to access the Internet (enabling port forwarding).
  • Page 37 MAC Filter Sub Tab The MAC filter allows only selected devices to access the FW2000e network through DHCP. By default, MAC filter is turned off. Use this tab to turn the MAC Filter on and specify device access. MAC Filter To use the MAC filter, select the device(s) from the device list that you want to be allowed to connect to the network through DHCP and move the MAC Filter ON/OFF slider to ON.
  • Page 38 360 degree visibility and secure accessibility into your deployment from a single platform. Cloud Services By default, the connection to Inseego Connect is ON. Slide the ON/OFF slider to OFF if you wish to disable the connection. Status Connection state: The status of the Inseego Connect connection.

  • Page 39: Viewing Info About The Fw2000E

    Viewing Info About the FW2000e On the Admin Web UI Home page, the General Status panel shows general system information. Technology: Indicates the current cellular data connection, for example, 5G Sub6. Band: The band in use for the current connection. WAN Status: The current status of the WAN connection.

  • Page 40: Internet Status Tab

    Internet Status Tab Use the Internet Status tab to view general Internet connection and system information. General Status: The current status of the FW2000e Internet connection. Network Name: The name of the network for the current Internet session established. Technology: Indicates the current cellular data connection, for example, 5G. Time Connected: The amount of time that has elapsed since the connection for the current Internet session was established.

  • Page 41: Internet Sessions Tab

    Internet Sessions Tab Use the Internet Sessions tab to export and view Internet session data. Export Internet Sessions Information Click the Export button to display Internet session data. Internet Sessions NOTE: Internet Sessions are presented in date order. Date/Time: The date and time the Internet session began. Duration: The total amount of time for the Internet session.

  • Page 42: Diagnostics Tab

    Diagnostics Tab This tab displays detailed information used solely for troubleshooting or technical support. Modem Mobile Number (MDN): The phone number of your FW2000e. IMEI: The International Mobile Equipment Identity (IMEI) for your FW2000e. This is a 15 digit code used to uniquely identify an individual mobile station.

  • Page 43: Device Info Tab

    Device Info Tab Use this tab to view details about your internal WAN connection. General Manufacturer: Inseego. Model: FW2000e. Device Version: The version of firmware (software) currently installed. SKU: The SKU for your FW2000e. Software Components OS Version: The version number for the Operating System and its components.

  • Page 44: Gps Tab

    GPS Tab The FW2000e incorporates a GPS receiver. The GPS receiver can determine your current location. Use this tab to view current location information. Current Location Latitude: Latitude for the last location fix. Longitude: Longitude for the last location fix. Altitude: Altitude for the last location fix.

  • Page 45: Logs Tab

    Logs Tab Use this tab to view log information for troubleshooting. Log Settings Turn On Logging: Check this box to turn on logs as needed. Automatically Clear Logs: Use the drop-down list to select when logs are cleared. NOTE: If the log is full, the oldest data is deleted regardless of this setting.

  • Page 46: Getting Support

    Getting Support To view the Customer Support page, select Support from the side menu. The Customer Support page appears. Customer Support Page Use the Customer Support page to access documentation and support information for your FW2000e. 5G OUTDOOR CPE FW2000e USER GUIDE...

  • Page 47: Troubleshooting And Support

    Troubleshooting and Support Overview Replacing your SIM Card Indicator LED Resetting your Device Technical Support 5G OUTDOOR CPE FW2000e USER GUIDE...

  • Page 48: Overview

    Overview This chapter provides troubleshooting and support information, including instructions on replacing a SIM card, information on the indicator LED, and how to reset your device. Replacing your SIM Card A SIM card is a small rectangular plastic card that stores your phone number and important information about your wireless service.
  • Page 49 3. Use the SIM end of the provided SIM tool to remove the existing SIM card. 4. If necessary, remove the new SIM card from the protective sleeve, being careful not to touch the gold colored contacts. 5. Use the SIM end of the provided SIM tool to insert the SIM card into the appropriate SIM slot with the gold-colored contact points facing the front of the device.

  • Page 50: Indicator Led

    Indicator LED There is a multifunction LED located on the FW2000e device in the SIM compartment (visible through the protective shield). It changes colors and either blinks or glows solid to communicate current states for the device. LED Color Operation Meaning Blue Solid...

  • Page 51: Resetting Your Device

    Resetting your Device You can reset your FW2000e to factory settings using the RESET button on the device or from the Mobile App, Admin Web UI, or Inseego Connect. CAUTION! Resetting returns your FW2000e to factory settings, including the Admin password.

  • Page 52: Resetting From The Inseego Mobile App

    To reset the FW2000e from the Admin Web UI, select Settings > Backup and Restore and select Restore Factory Defaults. Resetting from Inseego Connect To reset the FW2000e from Inseego Connect, on the Devices page, check the box next to the device and select Factory Reset. Technical Support...

  • Page 53: Product Specifications And Regulatory Information

    Product Specifications and Regulatory Information Product Specifications Regulatory Information Product Certifications and Supplier’s Declarations of Conformity Wireless Communications Limited Warranty and Liability Safety Hazards 5G OUTDOOR CPE FW2000e USER GUIDE...

  • Page 54: Product Specifications

    Product Specifications Device Name: 5G Outdoor CPE Model: FW2000 Standards/Approvals/Certifications: FCC, GCF, PTCRB CE/ISED/MIC/RCM-ACMA Bluetooth SIG Device Testing: WEEE, RoHS, REACH Dimensions: 430mm x 400mm x 71.7mm (16.9” x 15.75” x 2.8”) Weight: 4.22 kg (9.3 lbs) Ports: 1 x 5Gbps Ethernet LAN Port SIM: Dual SIM, 2 x 4FF Nano SIM Slots Multi-carrier support with automatic switching...

  • Page 55: Network Connectivity

    Network Connectivity 5G NR Sub6 4G LTE CAT 22 4x4 MIMO Sub6 256 QAM Sub6 Security Inseego Secure Compatible 3rd Party Cybersecurity Penetration Testing Verified Security Hardened Web Interface Password Hash Session Timeout Incorrect Password Lockout Anti CSRF MACsec Encryption * Data plan required.

  • Page 56: Regulatory Information

    MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Inseego Corp. may void your authority to operate the equipment.
  • Page 57 Innovation, Science and Economic Development Notice (ISED – Canada) 3229A-FW2000 ISED RSS-Gen Notice This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions: 1. This device may not cause interference. 2.
  • Page 58 A full copy of the EU declaration of conformity is available at the following internet address: https://www.inseego.com/support/. The Declaration of Conformity may be also consulted at Inseego Corp., 9710 Scranton Rd., Suite 200 San Diego, USA. RF Radiation Exposure Guidance Statement This device must be installed to provide at least 35 cm separation from the human body at all times.

  • Page 59: Product Certifications And Supplier's Declarations Of Conformity

    Product Certifications and Supplier’s Declarations of Conformity Product Certifications and Supplier’s Declarations of Conformity documentation may be consulted at Inseego Corp., 9710 Scranton Road Suite 200, San Diego CA 92121, USA. https://www.inseego.com/support/. Energy Efficiency Efficiency performance is based on the U.S. Department of Energy Federal Energy Conservation Standards for Battery Chargers.
  • Page 60 Inseego Corp. or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the FW2000e device, or failure of the FW2000e device to transmit or receive such data.

  • Page 61: Limited Warranty And Liability

    (IV) damage caused by force of nature or act of any third person, (V) shipping damage, (VI) service or repair of Product by the purchaser without prior written consent from INSEEGO CORP, (VII) products designated by INSEEGO CORP as beta site test samples, experimental, developmental, reproduction,...
  • Page 62 Safety Hazards Do not operate the FW2000e in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when instructed to do so, or when you suspect that it might cause interference or danger.
  • Page 63 Glossary 5G OUTDOOR CPE FW2000e USER GUIDE...
  • Page 64 Glossary • 4G LTE —Fourth Generation Long Term Evolution. LTE is a standard for wireless data communications technology and an evolution of the GSM/UMTS standards. The goal of LTE is to increase the capacity and speed of wireless data networks using new DSP (digital signal processing) techniques and modulations that were developed around the turn of the millennium.
  • Page 65 • ECGI —E-UTRAN Cell Global Identifier. A 15-digit code used to identify cells globally. It is constructed from the Mobile Country Code (MCC), Mobile Network Code (MNC), and the E- UTRAN Cell Identifier (ECI). • Firmware — A computer program embedded in an electronic device. Firmware usually contains operating code for the device.
  • Page 66 • Kbps — Kilobits per second. The rate of data flow. • LAN — Local Area Network. A type of network that lets a group of computers, all in close proximity (such as inside an office building), communicate with one another. It does not use common carrier circuits though it can have gateways or bridges to other public or private networks.
  • Page 67 • Port Number — A 16-bit number used by the TCP and UDP protocols to direct traffic on a TCP/IP host. Certain port numbers are standard for common applications. • PRL — Preferred Roaming List. A list that your wireless phone or device uses to determine which networks to connect with when you are roaming (Network operator specific).
  • Page 68 • Telnet — A user command and underlying TCP/IP protocol that allows a user on one computer to log into another computer that is part of the same network. • TTY — Text Telephones (TTY), also known as Telecommunications Device for the Deaf (TDD), are used by the deaf, hard–of–hearing, and individuals with speech impairments to communicate.

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