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Summary of Contents for Inseego AT&T Global Modem USB800
- Page 1 USER GUIDE AT&T Global Modem USB800 4G LTE Wireless Modem...
- Page 2 Software License Proprietary Rights Provisions: The software drivers provided with this product are copyrighted by Inseego Corp.. and/or Inseego Corp.. ’ suppliers. Although copyrighted, the software drivers are unpublished and embody valuable trade secrets proprietary to Inseego Corp.. and/or Inseego Corp.. ’ suppliers. The disassembly, decompilation, and/or Reverse Engineering of the software drivers for any purpose is strictly prohibited by international law.
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Page 3: Table Of Contents
Contents Getting Started ............1 Overview. - Page 4 Technology/Bands..............35 Environmental.
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Page 5: Getting Started
Getting Started Overview Components Caring for Your Modem... -
Page 6: Overview
Overview Congratulations on purchasing your Modem USB800 from Inseego. This modem enables you to connect at high speeds to the Internet, your corporate Intranet, and access your email while you’re away from the office. Package Contents The USB800 package includes: USB800 •... -
Page 7: Components
Components (inside under cover) (inside under cover) ➊ Status LED indicator — indicates the network and traffic status; it also indicates when there is no SIM or a SIM error, and when a software update is in progress. (See Package Contents on page 2.) ➋... -
Page 8: Status & Data Used Indicators
Status & Data Used Indicators The LED indicates the modem and data usage status. Status LED Color Status Description WHEN NOT CONNECTED Solid No network available No SIM,SIM locked,SIM error Green Blinking Modem starting up WHEN CONNECTED Green Solid Modem ready to use Home network No data being transferred NOTE... -
Page 9: Caring For Your Modem
Caring for Your Modem Like any electronic device, the modem must be handled with care to ensure reliable operation. Inseego Wireless recommends the following guidelines: Protect the modem from liquids, dust, and excessive temperatures. • Do not apply adhesive labels to the modem; they might cause the modem to overheat or •... -
Page 10: Using Modem Usb800
Using Modem USB800 Using USB800 for the First Time Inserting and Connecting Your Modem Using the Optional Dashboard Application... -
Page 11: Using Usb800 For The First Time
Using USB800 for the First Time IMPORTANT Do not connect the modem to a USB hub, as it might not provide sufficient power. See the Quick Reference Guide included in the box. To get started, follow these steps. ➊ Confirm your device meets the minimum system requirements. (See System Requirements on page 2.) ➋... -
Page 12: Inserting And Connecting Your Modem
Inserting and Connecting Your Modem Properly Insert the Modem into Your Device Open the USB connector ➊ Use your thumb to gently flip open the USB connector on your modem. Be sure to avoid over-extending the USB connector past its resistance point. Avoid opening the USB connector with metal objects as this might damage the pins. -
Page 13: Properly Remove The Modem From Your Device
Connecting to the Network and the Internet Getting started with your new wireless USB800 is simple. Insert the modem into the USB Port and wait for the status LED to turn solid green. You are now connected to the Internet. Properly Remove the Modem from your Device IMPORTANT Be sure to disconnect from the network and close the Web UI before you remove... -
Page 14: Web User Interface (Ui)
Web User Interface (UI) The Web User Interface allows you to manage, monitor and customize your wireless network activity through an easy-to-use web interface. To access the Web User Interface, plug the USB800 into a USB port on your computer and go to http://att.manager/ or http://192.168.1.1. -
Page 15: Home
Home USB800 Home allows you to quickly access commonly used links and all available menu options for your modem. It contains the following quick link menu options: Internet Status • Diagnostics • Device Info • Settings • Customer Support • USB800 Web UI Home USB800 Home displays the following session connection information: Status —... - Page 16 IPv4 address — Address information. • Mask — Mask information. • Gateway — Gateway address. • DNS — DNS information. •...
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Page 17: Navigation Panel
Navigation Panel The Navigation Panel allows you to quickly access commonly used links for your modem. It contains the following menu options: Home • Messages • Settings • About • Help • USB800 Web UI Home - Navigation Panel... -
Page 18: Messages
Messages The Messages page displays all existing system messages, and allows you to delete messages individually or all messages at one time. To delete existing messages, click the trash can icon for each message you want to delete. USB800 Messages Settings The USB800 Settings page allows you to make administration password and preference changes;... -
Page 19: Networks
USB800 Settings Networks The Networks page contains the following sections: Allow USB Modem to connect to the mobile network — Allows you to turn ON/OFF cellular • data to prevent all internet traffic from using the modem’s data connection. Enable international roaming — Allows you to turn ON/OFF. •... -
Page 20: Sim
The SIM page provides settings and information about the modem’s Subscriber Identity Module (SIM) card. The SIM card inside your modem can be locked with a PIN code for additional security. If locked, the PIN code must be entered before the modem can connect to the Internet. The SIM page has the following sections: SIM Status —... -
Page 21: Gps
Clicking on GPS will take you to the GPS page where you can configure the GPS settings for your modem. To configure your modem GPS settings: ➊ Slide the Enable GPS button to ON to activate the USB800 location services and display the GPS Agreement. - Page 22 ➌ To turn GPS OFF when the modem restarts, set the Turn off GPS when the USB Modem restarts ON/OFF button ON. ➍ NMEA is a standard method of providing a GPS data stream in Windows and other computing platforms. To use NMEA over the LAN, turn on NMEA over LAN ON/OFF button ➎...
- Page 23 Software Update The Software Update page provides the following options: Current Software — Displays current Software Version information. • Check for Software Update — Displays last date checked for an update, update status, and • the option to check for a new Software update. Last Software Update —...
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Page 24: Preferences
Preferences The Preferences page provides options to Turn off LEDs, Select operating system for the USB Modem from the available options displayed in the dropdown menu, or Restore Factory Defaults to the USB Modem. -
Page 25: About
About The About page allows you to view detailed information about the modem internet status, modem specific information, diagnostics and troubleshooting logs. The About page contains the following sections: Internet Status • Internet Sessions • Diagnostics • Device Info • Logs •... - Page 26 Status The Status section has the following settings: Status — The status of the Internet connection, usually Connected or Disconnected. • Network name — The name of the network to which the modem is currently connected. • Technology — The type of technology used to connect to the Internet. •...
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Page 27: Diagnostics
Diagnostics The Diagnostics page shows information about the USB800 firmware and other system-level information. You can also view the system log. This page is used mostly for troubleshooting and is not required for normal operation. The Diagnostics page contains the following sections: Modem •... -
Page 28: Device Info
MIN (MSID) — The Mobile Identification Number (MIN) or Mobile Station ID (MSID) is the • number associated with the home service provider and the wireless phone number. ESN — The Electronic Serial Number, which is either blank or a pseudo-ESN which is not •... - Page 29 4G LTE Network The 4G LTE Network section has the following options: Status — Status of the network (Disabled, Not available, or Available). • Network operator — The vendor that currently provides wireless access. • Signal strength — Indicates the signal strength for 4G LTE/UMTS/HSPA+ networks. •...
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Page 30: Logs
Logs The Troubleshooting Logs page allows you to turn logs ON/OFF, and to delete system logs. NOTE Logs record various operations and are used for troubleshooting and are not needed for normal modem operation. About USB800 Logs Turn on Logs To turn on system logs: ➊... -
Page 31: Help
Help The Help page has the following options: FAQ — Contains links to answers for Frequently Asked Questions, as well as directions about • the operation and use of the modem. Support — Contains Quick Links and Self Service Support sections with links to the same •... -
Page 32: Install A Sim Card
Install a SIM Card Your USB800 comes with a SIM card pre-installed. Should you need to swap out your SIM, follow these instructions: To open the case and install the 4G SIM Card ➊ Open the protective cover on the back of the modem by pressing gently on the cover with your thumb and sliding the door off. - Page 33 ➍ Replace the back cover and snap into place. The SIM Card must remain in the wireless modem when in use. NOTE Should your SIM Card be lost or damaged, contact your wireless service provider to order a replacement SIM Card. You can also call 800.331.0500 or 611 from AT&T mobile phone to speak with a Customer Service Representative.
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Page 34: Troubleshooting
Troubleshooting Overview Common Problems and Solutions Technical Support... -
Page 35: Overview
Overview When properly installed, the USB800 is a highly reliable product. Most problems are caused by one of these issues: System resources required by the modem are being used by other devices. • Network coverage is unavailable due to coverage area, an account problem, or a network •... -
Page 36: Common Problems And Solutions
Common Problems and Solutions The following are some common problems and solutions. My device does not start when the device is inserted. I experience an error or a blank screen. When this happens, remove the device and restart the device. ➤... -
Page 37: Technical Support
Technical Support Customer Service For Customer Service while in the U.S. or Canada, call 1.800.331.0500 or 611 from AT&T mobile phone. Data Technical Support For additional information and technical support for AT&T devices, visit www.att.com/DeviceHowTo. -
Page 38: Product Specifications And Regulatory Information
Product Specifications and Regulatory Information Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards... -
Page 39: Product Specifications
Product Specifications General Name: USB800 Model: MC800 Approvals: FCC (North America); ISED (Canada); PTCRB Weight: 2.4 oz (68 g) Dimensions: 3.58” x 1.45” x 0.45” (91.1 x 37 x 11.4 mm) Chip Set: QUALCOMM® SDX20 Interface Type: Fold-away, rotating USB SIM: Technology/Bands Technology:... -
Page 40: Regulatory Statements
MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Inseego Corp. may void your authority to operate the equipment. Avis de la commission fédérale des communications (FCC – États-Unis) Les appareils électroniques, y compris les ordinateurs et les modems sans fi... - Page 41 télévision, ce qui peut être déterminé en allumant et en éteignant l’appareil, essayez de corriger le brouillage à l’aide de l’une des mesures suivantes : • Changer l’orientation ou la position de l’antenne de réception. • Augmenter la distance entre l’équipement et le récepteur. •...
- Page 42 CAUTION This USB modem is approved for use in normal-size laptop computers only. To comply with FCC RF exposure requirements, this modem should not be used in configurations that cannot maintain at least 5 mm from users and bystanders. For example, this modem should not be used in certain laptop and tablet computers and configurations where the USB connectors are unable to provide or ensure the necessary separation is available between the modem and its users to satisfy compliance.
- Page 43 Bien vouloir s’assurer que le modem est positionné comme indiqué dans les photos pour maintenir la conformité au DAS et pour jouir de l’effi cacité maximale. Ce modem a été conçu et testé conformément au DAS indiqué dans les directives de la FCC. Si le modem est connecté à un port USB différent de ceux décrits ci-dessus, bien vouloir s’assurer que l’appareil demeure à...
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Page 44: Wireless Communications
Inseego’s specifications or authorized by Inseego, (III) normal wear and tear, (IV) damage caused by force of nature or act of any third person, (V) shipping damage, (VI) service or repair of Product by the purchaser without prior written consent from... -
Page 45: Glossary
Glossary... - Page 46 Glossary ● 3G — Third Generation. 3G refers to the third generation of mobile telephony technology. ● 4G LTE — One of several competing 4G standards. LTE (Long-Term Evolution) is a standard of wireless communication of high-speed data for mobil phones and data terminals: ●...
- Page 47 ● LTE — Long Term Evolution. A set of enhancements to UMTS (moving toward 4G) that will provide high throughput, low latency, plug and play and seamless connection to existing networks such as GSM, cdmaOne, etc. ● MEID — Mobile Equipment IDentifier. A globally unique number for a physical piece of mobile station equipment.
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