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Place a Call on Hold with Call Park
Place a Call on Hold with Call Park
You can park an active call that you answered on your phone and then use another phone in the call control
system to retrieve the call.
You can park only one call at the call park number.
Before you begin
Your call must be active.
Procedure
Step 1
Press Park, and then hang up.
Step 2
(Optional) Communicate the parked number to the person who needs to answer the call.
Retrieve a Call on Hold with Call Park
You can set up call park in two different ways:
• The parked call displays on the phone where the user can pick it up.
• The user must dial the displayed number to pick up the call.
You set the field Dedicate one line for Call Park in Cisco Unified Communications Manager to enable or
disable the feature. By default, the feature is enabled.
Before you begin
You need the number that was used to park the call.
Procedure
Enter the number where the call is parked and retrieve the call.
Place a Call on Hold with Assisted Directed Call Park
You can park and retrieve an active call using a dedicated call park number. Using assisted directed call park,
you use a button to park an active call. Your administrator sets up the button as a speed-dial line. With this
type of directed call, you can use line status indicators to monitor the status of the line (in-use or idle).
Procedure
Press BLF Directed Call Park on a line that displays an idle line status indicator for an assisted directed call
park.
Cisco IP Phone 7800 Series User Guide
36
Calls
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