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Troubleshoot
XCP
NetApp
July 10, 2024
This PDF was generated from https://docs.netapp.com/us-en/xcp/xcp-troubleshoot-xcp-nfs.html on July
10, 2024. Always check docs.netapp.com for the latest.

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  • Page 1 Troubleshoot NetApp July 10, 2024 This PDF was generated from https://docs.netapp.com/us-en/xcp/xcp-troubleshoot-xcp-nfs.html on July 10, 2024. Always check docs.netapp.com for the latest.
  • Page 2   Troubleshoot XCP File Analytics errors ............
  • Page 3: Troubleshoot

    1.9. This is not supported. It is recommended to current version of XCP only. Alternatively, you can complete any in-progress migrations and then switch download an older XCP binary from xcp.netapp.com. to this version of XCP. Alternatively, you can re-run the commands to generate a new scan, copy verify index with XCP 1.9.
  • Page 4 If the problem persists, contact technical support. XCP is not able to read the data, this might be due to The XCP command fails (this applies to all sync sync an XCP issue. Check the XCP STATUS message failures during migrations).
  • Page 5 /t/10.234.115.215_src_vol/ DIR not mounted on the Linux file system. Check if the 10.234.115.215_src_vol/DIR': [Errno 2] path exists. No such file or directory command is not supported in XCP for the ERROR: run sync {-id: sync POSIX and HDFS connectors. 'xcp_index_1624263869.3734858'}: sync...
  • Page 6: Troubleshoot Xcp Smb Errors

    Set the retention time Logdump If you encounter an issue with an XCP command or job, the command enables you to dump log files logdump related to the issue into a file that can be sent to NetApp for debugging. The command filters .zip...
  • Page 7   File "xcp\histograms.py", line 387, in calculate_averages ZeroDivisionError: division by zero Renew or obtain the new XCP license from the ERROR: This license has expired xcp: site. This copy is not licensed Obtain the appropriate XCP license file. Copy the...
  • Page 8: Troubleshoot Xcp File Analytics Errors

    An issue related to security descriptors because the with ACL migration xcp copy migration user account only has the required privileges for XCP to retrieve owner, group, and Error message logged in xcp.log file: DACL. It cannot retrieve SACL. pywintypes.error: (1314, Add your migration user account to the "Manage Audit...
  • Page 9 2. Check the HTTPD service status: sudo systemctl status httpd | grep Active Not able to open login page after Verify that your system can ping the Linux machine where XCP successful install File Analytics is installed and HTTPD is running. If the services are not running, run and choose the repair option.
  • Page 10 Try a page refresh. If the problem persists, manually run the command on the prompt and check whether you can scan show the file server. If successful, raise a ticket with NetApp customer support. If unsuccessful, check if the file server is active by performing a manual check.
  • Page 11 1. Check if XCP services are running: failed after a successful install. service xcp status 2. Start the XCP listen operation and confirm that there are no errors: xcp –listen 3. If you see the following error, install the CodeReady...
  • Page 12 NetApp. The use or purchase of this product does not convey a license under any patent rights, trademark rights, or any other intellectual property rights of NetApp.

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