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MN-48109-EN
REV.02
06/23
EN
alto-shaam.com
For the most current manual, visit alto-shaam.com
Die neueste Fassung des Handbuchs finden Sie auf alto-shaam.com
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Installation Manual
Pro Control and Classic Control
6-10E
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Prodigi
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10-10G
7-20G
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Summary of Contents for Alto-Shaam Prodigi 6-10E
- Page 1 20-10G 20-20E 20-20G MN-48109-EN For the most current manual, visit alto-shaam.com Die neueste Fassung des Handbuchs finden Sie auf alto-shaam.com REV.02 Pour la dernière version du manuel, visiter alto-shaam.com 06/23 Para obtener el manual más actual, visite alto-shaam.com Ga voor de meest recente handleiding naar alto-shaam.com За...
- Page 2 © Copyright 6/23 by Alto-Shaam, Inc. All rights reserved. This manual or any portion thereof may not be reproduced or used in any manner whatsoever without the express written permission of Alto-Shaam, Inc. Trademarks All trademarks referenced in this documentation are the property of their respective owners.
- Page 3 Call 800-558-8744 to reach our 24-hour emergency service call center for immediate access to local authorized service agencies outside standard business hours. The emergency service access is provided exclusively for Alto-Shaam equipment and is available throughout the United States through Alto-Shaam’s toll free number.
- Page 4 OREWORD This page is intentionally left blank. P ro di gi ™ In s t a l l a t i on M a nu a l MN-4810 9 Rev 2 6 /23 ▪ ▪ ▪ ▪...
- Page 5 Extend Your Manufacturer’s Warranty ....3 Alto-Shaam 24/7 Emergency Repair Service ....3...
- Page 6 ABLE OF ONTENTS This page is intentionally left blank. P ro di gi ™ In s t a l l a t i on M a nu a l MN-4810 9 Rev 2 6 /23 ▪ ▪ ▪ ▪...
- Page 7 AFETY The Meaning of Signal Words This manual contains signal words where needed. These signal words must be obeyed to reduce the risk of death, personal injury, or equipment damage. The meaning of these signal words is explained below. DANGER Danger indicates a hazardous situation which, if not avoided, will result in serious injury or death.
- Page 8 AFETY Safety Precautions Before you begin Read and understand all instructions in this manual. Electrical precautions Obey these electrical precautions when using the appliance: All electrical connections must be made by a qualified and trained service ▪ technician in accordance with applicable electrical codes. Consult local codes and Specification Sheets for the electrical cable and breaker ▪...
- Page 9 Keep this manual and all supplied instructions, diagrams, schematics, parts lists, ▪ notices, and labels with the appliance if the appliance is sold or moved to another location. Contact Alto-Shaam for additional training if needed. ▪ Operator Only trained personnel are permitted to use the appliance. They must meet the...
- Page 10 Alto-Shaam of all liability. To prevent serious injury, death or property damage, have the appliance ▪...
- Page 11 Examine the appliance for damage. If the appliance has been damaged, do not use the appliance until it has been inspected by an authorized service provider. Contact your carrier or Alto-Shaam customer service. Remove the plastic wrap. the retaining straps.
- Page 12 Unable to answer you connect to the Wi-Fi system with your phone? Using your phones Wi-Fi connection, are you able to connect to alto-shaam.com? You are testing for any additional security on the network to block access to Unable to answer external sites.
- Page 13 What is the Back End (BE) software version number? What is the Control Board (CB) software version number? Is this the latest software version? Validate via: https://www.alto-shaam.com/en/customer- support/software-downloads Pr odi g i ™ I n sta ll a t i o n M a n u a l...
- Page 14 NSTALLATION How to Install the Oven on a Stand Before you begin Make sure you have: The appropriate stand for your oven ▪ Regulation UL 197, 91.8 ▪ a nd enough personnel to safely move and position An appropriate lifting device ▪...
- Page 15 NSTALLATION How to Position the Oven Before you begin Make sure you have an appropriate lifting device and enough personnel to safely move and position the weight of the oven. See Specification Sheet for the weight of the oven. Requirements The oven must be installed on a level surface.
- Page 16 NSTALLATION How to Connect the Wiring WARNING: Electric shock hazard. This procedure to be done only by qualified personnel familiar with local electrical codes. WARNING: Electric shock hazard. Appliances without a cord provided by the factory must be equipped with a cord of sufficient length to permit the appliance to be moved for cleaning.
- Page 17 NSTALLATION Continued from previous page Before you begin Make sure you have: Screwdriver (Phillips #2) ▪ Nut driver (1/4-inch) ▪ Connect the wiring To connect the wiring, do the following. Step Action Remove the side panel WARNING: Electric shock hazard. Make sure the supply cord is not connected to the power source.
- Page 18 NSTALLATION Continued from previous page Locate the main terminal blocks in the oven NOTE: Your oven model may vary from the image. CT-TS-016134 Insert the cord grip CT-TS-016137 Slide the supply cord through the cord grip. CT-TS-016140 Continued on next page P ro di gi ™...
- Page 19 NSTALLATION Continued from previous page Install the supply cord into the oven far enough to reach the ground terminal block. Connect the wires to the appropriate terminals (L1, L2, L3, etc.) accordance with local codes and regulations. Install the ground wire the ground terminal.
- Page 20 NSTALLATION Continued from previous page Press and release the high limit temperature reset button CT-TS-016149 Re-install the side panels. Connect the supply cord to the power supply. Result The electrical connections are now installed. P ro di gi ™ In s t a l l a t i on M a nu a l MN-4810 9 Rev 2 6 /23...
- Page 21 NSTALLATION Electrical Kit Installation—50 Hz Appliance side International Applications Power supply side Install the fitting/wiring to the oven. Match the cable bushing to the correct sized knockout, remove the knockout. Remove enough cable covering so that wires reach the terminal blocks. Depending on the application, install the Bottom panel straight or the elbow fitting on to the cable.
- Page 22 NSTALLATION Electrical Kit Installation—60 Hz Appliance side Note: Cabling and connectors must be Applications supplied for 120V configurations. for the Americas Power supply side Install the fitting/wiring to the oven. Match the cable bushing to the correct sized knockout. Remove the knockout. Remove enough cable covering so that wires reach the terminal blocks.
- Page 23 NSTALLATION How to Install the Gas Connections DANGER: Carbon monoxide hazard. ALWAYS operate the oven under a ventilation hood. WARNING: Explosion hazard. Do not operate the oven if you detect the odor of gas. Installation, adjustments, and service work must be in accordance with all local codes and must be performed by a trained service technician.
- Page 24 NSTALLATION Continued from previous page Installing gas To install the gas connections, do the following. connections Step Action Make sure the gas supply line has a shutoff valve installed Assemble the sediment trap VMC-TS-006401 Install the fitting to the oven. Install the flexible connector to the fitting...
- Page 25 NSTALLATION How to Install the Water Supply Before you begin NOTE: Refer to the detailed instructions that come with the installation kit. Significant damage to the appliance cavity, elements, or heat NOTICE exchanger could result from improper water quality. Failure to meet the water quality requirements will void the warranty.
- Page 26 Non- compliance with these minimum standards will potentially damage this equipment and/or components and void the original equipment manufacturer’s warranty. Alto-Shaam recommends using the Alto-Shaam Reverse Osmosis System to properly treat your water. Contaminant...
- Page 27 NSTALLATION Continued from previous page Install the water hoses onto the elbows. Treated Water LA-38909 Untreated Water LA-38910 CT-TS-016090 Result The water supply is now installed. Pr odi g i ™ I n sta ll a t i o n M a n u a l MN-48 109 Re v 2 6/23...
- Page 28 NSTALLATION How to Install the Water Drain Before you begin NOTE: Refer to the detailed instructions that come with the installation kit. Significant damage to the appliance cavity, elements, or heat NOTICE exchanger could result from improper water quality. Failure to meet the water quality requirements will void the warranty.
- Page 29 Non- compliance with these minimum standards will potentially damage this equipment and/or components and void the original equipment manufacturer’s warranty. Alto-Shaam recommends using the Alto-Shaam Reverse Osmosis System to properly treat your water. Contaminant...
- Page 30 NSTALLATION Continued from previous page Water drain for The drain line must always be a descending gradient away from the oven. An end single oven of drain run air gap may be required by local code. Vertical air required. NOTICE In the U.S.A., this equipment must be installed to comply with the Basic Plumbing Code of the Building Officials and Code Administrators International, Inc.
- Page 31 NSTALLATION Continued from previous page Water drain for Install the support bracket to the upper oven. Install the drain and vent piping as stacked ovens shown. The drain line must always be a descending gradient away from the oven. An end of drain run air gap may be required by local code. Vertical air required.
- Page 32 NSTALLATION Continued from previous page Installing drain and Install the coupling onto the oven drain. vent piping a short piece (3.25” minimum) of drain pipe. Install the drain pipe into the Tee fitting from the kit. Install the drain pipe and Tee fitting into the coupling.
- Page 33 NSTALLATION How to Install the Liquid Cleaner (if equipped) Before you begin WARNING: Burn hazard. Wear protective gloves, protective clothing, eye protection, and face protection when handling oven cleaner. Procedure To install the liquid cleaner, do the following. Step Action Mount the cleaner support tray on the left or right exterior panel of the...
- Page 34 NSTALLATION How to Install the Grease Collection System (if equipped) Before you begin The grease collection valve requires 6" (152mm) of vertical clearance. The handle of the grease collection valve must be parallel to the side of the oven. Procedure To install the grease collection system, do the following.
- Page 35 NSTALLATION Continued from previous page Loosen the radial nut on the grease collection container union. Insert the grease collection hose into the union fitting and turn until tight. Make sure the valve is in the open position. CT-TS-016168 Tighten the radial nut on the grease collection container. Place the grease collection container inside the tray of the mobile grease collection cart...
- Page 36 NSTALLATION This page is intentionally left blank. P ro di gi ™ In s t a l l a t i on M a nu a l MN-4810 9 Rev 2 6 /23 ▪ ▪ ▪ ▪...
- Page 37 PERATION How to Turn On and Turn Off the Oven Before you begin The oven must be connected to electric power. ▪ Make sure the gas supply is connected. ▪ Make sure the water supply is connected. ▪ Turning on the oven To turn on the oven, do the following.
- Page 38 PERATION Post-Installation Checklist Download and complete the Post-Installation Checklist and send it to Alto-Shaam Service. Click the link or scan the QR Code for the checklist. The graphic below is for reference only. CT-TS-016458 P ro di gi ™ In s t a l l a t i on M a nu a l...
- Page 39 ROUBLESHOOTING Error Codes Code Component Description Troubleshooting steps 2 - Convection fan Convection fan (upper) under speed 1. Power down control using on/off icon. 2. Cycle power to the oven either by unplugging the unit or by turning the main power switch off and then back on.
- Page 40 ROUBLESHOOTING Code Component Description Troubleshooting steps E-11 52 - Steam injector Stem injector sensor open 1. Power down control using on/off icon. 2. Cycle power to the oven either by unplugging the unit or by turning the main power switch off and then back on. 3.
- Page 41 ROUBLESHOOTING Code Component Description Troubleshooting steps E-31 8 - Control Board Control board too warm 1. Make sure cooling fan(s) are operating. 2. Make sure exhaust vents are clean and free of debris. 3. Make sure oven clearances are met. 4.
- Page 42 ROUBLESHOOTING Code Component Description Troubleshooting steps E-78 19 - Voltage sensor Voltage monitor too low 1. Check to make sure the unit plug is fully seated in the electrical outlet. 2. Reset the main circuit breaker for the oven. If error reappears contact service provider. E-78 2 - Convection fan VFD (upper) under voltage 1.
- Page 43 State synchronization error between the 1. Clear error by pressing the check mark on interface board and control board the display to accept the error. 2. If the error persists contact Alto-Shaam Technical Support. E-94 10 - Control Board Communication error between Interface 1.
- Page 44 ROUBLESHOOTING Code Component Description Troubleshooting steps E-105 6 - Chamber Low water pressure 1. Water supply not connected. 2. Water supply is shut off. 3) Water supply to unit blocked or obstructed (check filter). E-109 6 - Chamber Chamber high limit 1.
- Page 48 Miami, FL US A INDIA MEXICO Pune, India Leon, Mexic o AUSTRALIA Brisbane, Queenslan d Menomonee Falls, WI U.S.A. Phone 800 -558-8 744 | +1-262-251-3800 | alto-shaam.co m ASIA FRANCE MEXICO Shanghai, China Aix en Provence, France Phone +52 1 477-717-3108 Phone +86-21-6173-0336 Phone +33(0)4-88-78-21-73 MIDDLE EAST &...