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Avaya J129 Using Manual

Avaya J129 Using Manual

Sip ip phone in aura
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Using Avaya J129 SIP IP Phone in Avaya
®
Aura
Release 4.0.14
Issue 1
October 2022

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Summary of Contents for Avaya J129

  • Page 1 Using Avaya J129 SIP IP Phone in Avaya ® Aura Release 4.0.14 Issue 1 October 2022...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST the express behalf of Avaya. End User agrees to indemnify and hold YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against WITHOUT A LICENSE.
  • Page 3 CODECS MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// written consent of Avaya can be a criminal, as well as a civil offense WWW.MPEGLA.COM. under the applicable law. Compliance with Laws...
  • Page 4 AC adapters shipped with the equipment or specified by These limits are designated to provide reasonable protection against Avaya to be used with the equipment. If you use any harmful interferences in a residential installation. This equipment other equipment, it may cause failures, malfunctioning, generates, uses and can radiate radio frequency energy and, if or fire.
  • Page 5 Device Usage Consent equipment off and on, the user is encouraged to try to correct the By using the Avaya device you agree that Avaya, from time to time, interference by one or more of the following measures: may collect network and device data from your device and may use •...

  • Page 6: Table Of Contents

    Emergency call .................... 32 Making an emergency call .................... 33 Making an international call Chapter 7: Managing contacts.................... 34 ...................... 34 Adding a new contact ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 7 .................... 52 Making an unattended transfer .................... 53 Setting up automatic call back ........................  53 Shared control ...................... 54 Tracing a malicious call .......................... 54 Voicemail ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 8 .............  70 Finding documents on the Avaya Support website ................ 70 Avaya Documentation Center navigation .................... 71 Viewing Avaya Mentor videos .......................... 72 Support ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 9: Chapter 1: Introduction

    Chapter 1: Introduction Purpose This document describes the features of the Avaya J129 IP Phone and also provides instructions on how to use this phone. This document is for end users. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura...

  • Page 10: Chapter 2: Avaya J129 Ip Phone Overview

    Chapter 2: Avaya J129 IP Phone overview The Avaya J129 IP Phone is a SIP-based phone intended to be used for basic business communications. The phone supports two-call appearances with a single-line call display. Physical specifications • Single call appearance •...

  • Page 11: Physical Layout Of A J129 Ip Phone

    Displays a flashing red light to indicate a voice mail or incoming calls. The Beacon LED also flashes when you are on a call using the hands free speaker capability. Table continues… ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 12: Connection Jacks For Avaya J129 Ip Phone

    J129D03A and later models. Connection jacks for Avaya J129 IP Phone: The following image illustrates the connection jacks that are present on the back panel of Avaya J129 IP Phone. The image schematically describes which device to connect in which jack.
  • Page 13 Connection jacks for Avaya J129 IP Phone: ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 14: Supported Features

    Handset Jack To connect the handset. WLAN Module Panel To integrate the Wi-Fi module. Note: Headset is not supported in Avaya J129 IP Phones. Supported features ® Features Avaya Aura IP Office End to end security indicator Private Call Yes.
  • Page 15 Yes. It supports only manual mode. Speed Dial For more information on IP Office, see IP Office documents in https://support.avaya.com/. The MDA feature is supported in Avaya J129 IP Phone with limitations. For more information, see “Multiple Device Access”. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 16: Chapter 3: Getting Started

    Enter provisioning details screen. 2. On Enter provisioning details screen, press one of the following: • Config: To enter the provisioning server address. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 17: Identifying The Device Type During Phone Boot-Up

    The phone continues the boot process and connects to the provisioning server. Identifying the device type during phone boot-up About this task Avaya J100 Series IP Phones screen displays the device type during the phone boot-up. This feature is supported from the phone software version 4.0.3 and later. Procedure 1.

  • Page 18: Logging Out Of Your Phone

    About this task If the administrator enables the offline call-log feature, missed calls are added to the call history. ® The offline call-log feature is only available in an Avaya Aura environment. Procedure 1. Press Main menu > Log out.

  • Page 19: Unlocking Your Phone

    • Wi-Fi: To connect phone to a Wi-Fi network. 5. Press one of the following: • Toggle • Right Arrow key • Left Arrow key ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 20: Setting The Network Configuration

    4. Scroll to Network config. The Network configuration shows following two options: • Auto: To automatically connect a network. • Manual: To manually connect to a network. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 21: Connecting To A Wi-Fi Network

    3. Scroll to Network and press Select. 4. To access the list of available Wi-Fi networks, scroll to Wi-Fi network and press Select. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 22 If the credentials are authenticated successfully, the phone automatically restarts to complete the connection. Related links Setting the network mode on page 19 ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 23: Chapter 4: Navigation

    About IP Deskphone To display the phone software version, and the default device type. Icons on the phone The following table lists the icons used in the Avaya J129 IP Phone: Icon Description Line indicator; first call appearance Line indicator; second call appearance More than 10 recent missed calls Table continues…...
  • Page 24 Checkbox on Active conference Conference on hold Contrast EC500 Failover Radio button off Radio button on Feature unavailable Call forward Handset Table continues… ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 25 Icons on the phone Icon Description Hold Phone lock Ringer on Ringer off Speaker Do not disturb Mute ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 26: Chapter 5: Incoming Calls

    Press one of the following: • The Answer soft key • OK Button The phone puts the first call on hold and moves to the second call. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 27: Viewing A Missed Call

    On the Incoming call screen, press one of the following: • The Ignore soft key • Back The phone turns off the audio alert and returns to the previous screen. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 28: Transferring A Call On Hold

    2. When the called party answers the call or you answer the call, press the Transfer soft key. 3. Press the Transfer soft key again when the phone prompts for confirmation. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 29: Chapter 6: Outgoing Calls

    About this task Use this procedure to redial a number. If you delete the outgoing call log, the last dialed number is deleted. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 30: Making A Call Using Speed Dial

    Procedure 1. Press Main Menu > Contacts. The phone displays the message Use dial pad to search. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 31: Making A Call From The Corporate Database Сontacts List

    1. On the Phone screen, press one of the following: • Main menu > Recents 2. Use the Up and Down Arrow keys to select the contact that you want to call. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 32: Emergency Call

    In the IP Office environment, the Emerg soft key is unavailable. You must dial the emergency number by using the dial pad. For more information on IP Office, see IP Office documents in https://support.avaya.com/. Making an emergency call Before you begin Ensure that the Emerg soft key is assigned by your administrator.

  • Page 33: Making An International Call

    Procedure 1. Press and hold the 0 key to enter the plus sign (+). 2. Dial the number that you want to call. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 34: Chapter 7: Managing Contacts

    The contact extension can include uppercase and lowercase letters, numbers 0 - 9, and special symbols, such as comma (,), plus (+), and dot (.). 5. Press Save. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 35: Editing A Contact

    Use this procedure to search contacts from the local contacts list or enterprise directory. However, in IP Office environment, you can search for a contact only from the local contacts list. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 36: Deleting A Contact

    Managing contacts For more information on IP Office , see IP Office documents in https://support.avaya.com/. Procedure 1. To search for a contact from the local contacts, do the following: a. Press Main menu > Contacts. The phone displays the message Use dial pad to search.

  • Page 37: Chapter 8: Call History

    • Call time-stamp • Call duration Avaya J100 Series IP Phones software version 4.0.3 and later always encrypts the content of the call log file. When the offline call log feature is disabled in System Manager, if you downgrade the software of your phone to a version earlier than 4.0.3, you will lose the call log details.

  • Page 38: Viewing The Recents Details

    • +Contact: To add a call record from the call history menu to the contacts list. • Delete: To delete a call record from the call history. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 39: Clearing The Recents List

    3. Select one of the following when the phone prompts for confirmation: • Clear All: To delete all entries. • Cancel: To cancel and return to the previous menu. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 40: Chapter 9: Conference Calls

    3. When the second person answers the call, press the Conf > Merge softkey. The person on hold is added to the conference call. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 41: Putting A Conference Call On Hold And Resuming A Call

    No Hold Conf button, the call is placed to the pre-configured number when the participant answers the call joins the no hold conference. If the participants do not answer the call within the configured time-out duration Avaya J100 Series IP Phones will display the appropriate message on the phone screen.
  • Page 42 5. Press Enter or OK to activate the feature in case of manual dialling. Related links No Hold Conference on page 41 Handling calls and conferences using Multiple Device Access on page 50 ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 43: Chapter 10: Call Related Features

    1. To put an active call on hold, press the Hold soft key. 2. To resume the held call, press the Resume soft key, or press the line key of the held call. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 44: Resuming A Held Call By Using Hold Button

    When the phone dials the off-hook alert destination extension, the call can be picked up and you will have a two-way talk path with the monitoring party. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 45: Chapter 11: Do Not Disturb And Call Forward

    2. Use the Down Arrow key to go to the Do not disturb screen. 3. Select Do not disturb to activate or deactivate the feature. Related links Do not disturb on page 45 ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 46: Call Forwarding

    • Call Forward-No Answer: to forward incoming calls to another number if you do not answer the call within the set time interval. Call Forward-Busy and Call Forward-No Answer options are available when your administrator configures it. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 47: Activating Ec500

    Procedure 1. Press Main menu > Features. 2. Use the Down Arrow key to go the EC500 screen. 3. Press OK. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 48: Chapter 12: Advanced Features

    2. Use the Down Arrow key to go to the Transfer to VM screen. 3. Press Select or OK to activate the transfer to voice mail. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 49: Blocking Your Extension From Displaying During Calls

    Session Manager. MDA limitations There are limitations for Multiple Device Access as Avaya J129 IP Phone supports only two call appearances, while the user might have more than two call appearances configured. The limitations for Multiple Device Access are the following: •...

  • Page 50: Handling Calls And Conferences Using Multiple Device Access

    A multicast page is ignored if the agent is on an active call and has the Do Not Disturb status, or making an emergency call. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 51: Sending A Multicast Page

    5. Use the Down Arrow key to go to the Call Unpark screen. 6. Press Select or OK. 7. Enter the extension from which the call was parked. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 52: Making An Attended Transfer

    The phone transfers the call to the selected number. If the called party does not answer the call, then the unanswered call returns to your phone as a recalled transfer call. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 53: Setting Up Automatic Call Back

    When you end the callback call, the system deactivates the feature automatically. Shared control With the Shared Control feature, you can operate phones from the Avaya Workplace Client and use high-quality audio of the phone. All the Avaya J100 Series IP Phones models support the Shared control feature. ®...

  • Page 54: Tracing A Malicious Call

    • Shared Control active • Shared Control inactive For information on installing and configuring Avaya Workplace Client, see Planning for and Administering Avaya Workplace Client for Android, iOS, Mac, and Windows and Using Avaya Workplace Client for Android, iOS, Mac, and Windows at https://support.avaya.com/.

  • Page 55: Listening To Your Voicemail

    2. Use the Down Arrow key to go to the Voicemail screen. 3. Press Select. 4. Follow the voice prompts to playback your voice messages. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 56: Chapter 13: Phone Customization

    4. Use the Down Arrow key to go to the Display call timers. 5. Press Toggle to activate or deactivate the call timers. 6. Press Save. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 57: Assigning Speed Dial

    Before you begin Ensure that the system administrator activates the option for your extension. Procedure 1. Press Main menu > Settings > Phone settings. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 58: Visual Alerting

    2. Scroll to Settings and press Select. 3. Scroll to Phone settings, and press Select. 4. Scroll to Alerting on calls, and press Select. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 59: Audio

    2. Use the Down Arrow key to go to the Error tones screen. 3. To turn error tones on or off, press Toggle. 4. Press Save. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 60: Turning Audio Settings On And Off

    Sidetone is the ambient noise you can hear as feedback when you speak using the handset of your phone. To adjust the level of this feedback noise, contact your system administrator. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 61: Display

    2. To go to the Date format screen, use the Down Arrow key. The phone displays one of the following: • Default • mm/dd ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 62: Setting The Time Format

    3. To set the required time, do one of the following: • Use the Left Arrow and Right Arrow key. • Press - or + soft key. 4. Press Save. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 63: Backup And Restore

    • When Manual Backup is successful: Backup successful • When Manual Restore is not successful: Retrieval failed • When Manual Restore is successful: Retrieval successful ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 64: Chapter 14: Phone Update

    3. Scroll to Automatic update and press Select. The Automatic update screen shows the following: • Automatic update policy: Displays the frequency of the phone update set by your administrator. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 65 • Last update: Displays the date and time of the last update of the phone. • Next update: Displays the date and time of the next update of the phone. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 66: Chapter 15: Maintenance

    Viewing the device type About this task View your device type when your system administrator asks you to provide your device type information. The device type can be either Avaya SIP or Open SIP. Procedure 1. Press Main Menu. 2. Scroll to Network information and press Select.

  • Page 67: Viewing The Server Type

    1. Press Main Menu. 2. Scroll to Network information and press Select. 3. Scroll to System and press Select. 4. Scroll to Server type. ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 68: Chapter 16: Resources

    Avaya Aura configure, and ® Session Manager. verify Avaya Aura Session Manager on ® Avaya Aura System Platform. Table continues… ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 69 Session Manager Aura Session Manager, resolving alarms, troubleshoot Avaya ® replacing hardware, alarm codes, and Aura Session event ID descriptions. Manager. Table continues… ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 70: Finding Documents On The Avaya Support Website

    For some programs, the latest customer documentation is now available on the Avaya Documentation Center website at https://documentation.avaya.com. Important: For documents that are not available on Avaya Documentation Center, click More Sites > Support on the top menu to open https://support.avaya.com. Using the Avaya Documentation Center, you can: •...

  • Page 71: Viewing Avaya Mentor Videos

    Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. • To find videos on the Avaya Support website, go to https://support.avaya.com/...

  • Page 72: Support

    The Video content type is displayed only when videos are available for that product. In the right pane, the page displays a list of available videos. • To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and do...
  • Page 73 ..........46 automatically ..............20 call history manually ............... adding a contact ............contacts deleting a call record ............ adding ................34 viewing ................38 ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 74 Emerg ................lock screen ..............local contacts status screen ..............details ................emergency calls ..............18 lock error tones unlock ................turn off ................59 ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 75 .............. do not disturb ..............45 feature specifications ............10 server physical specifications ..........Avaya Aura ..............Open SIP ..............setting network mode Ethernet ................ ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 76 ............unlockPIN password ..............update phone ................64 user data backing up ..............backup ................restore ................restoring ................63 videos .................. viewing ® October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

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