Avaya J129 Using Manual
Sip ip phone in avaya cloud office
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Summary of Contents for Avaya J129
- Page 1 Using Avaya J129 SIP IP Phone in Avaya ™ Cloud Office Release 11.0 Issue 2 January 2024...
- Page 2 Avaya can be a criminal, as well as a civil offense or offered within them. Avaya does not guarantee that these links will under the applicable law.
- Page 3 (or such successor site equipment according to the instruction manual. as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support. Note Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference.
- Page 4 By using the Avaya device, you agree that Avaya, from time to time, may collect network and device data from your device and may use •...
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Page 5: Table Of Contents
...................... 29 Call Forward icons ................ 29 Forwarding a call to another extension .................... 29 Forwarding call when busy ................... 30 Forwarding unanswered calls ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... - Page 6 Setting a personalized ringtone .......................... 48 Display .................... 48 Changing the screen saver .................. 48 Setting the screen saver details .................... 49 Setting the backlight timer ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
- Page 7 Limited access during failover ...................... 56 Viewing the product ID ...................... 56 Viewing the device type Chapter 13: Resources...................... 57 ........................ 57 Documentation .......................... 57 Support ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Page 8: Chapter 1: Introduction
This document describes how to use the phone's features in an Avaya Cloud Office environment. This document is intended for people who want to learn how to use Avaya J129 IP Phone features and capabilities. Installation of the phone is as simple as unpacking and connecting your phone to the network and powering on the phone. -
Page 9: Chapter 2: Avaya J129 Ip Phone Overview
Chapter 2: Avaya J129 IP Phone overview The Avaya J129 IP Phone is a SIP-based phone intended to be used for basic business communications. The phone supports two-call appearances with a single-line call display. Physical specifications • Single call appearance •... -
Page 10: Physical Layout Of A J129 Ip Phone
Displays a flashing red light to indicate a voice mail or incoming calls. The Beacon LED also flashes when you are on a call using the hands free speaker capability. Table continues… ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 11: Connection Jacks For Avaya J129 Ip Phone
9 Connection jacks for Avaya J129 IP Phone: The following image illustrates the connection jacks that are present on the back panel of Avaya J129 IP Phone. The image schematically describes which device to connect in which jack. - Page 12 Avaya J129 IP Phone overview ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
- Page 13 To connect the handset. WLAN Module Panel To integrate the Wi-Fi module. Note: Headset is not supported in Avaya J129 IP Phones. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Page 14: Chapter 3: Navigation
About IP Deskphone To display the phone software version, and the default device type. Icons on the phone The following table lists the icons used in the Avaya J129 IP Phone: Icon Description Line indicator; first call appearance Line indicator; second call appearance More than 10 recent missed calls Table continues…... - Page 15 Checkbox on Active conference Conference on hold Contrast EC500 Failover Radio button off Radio button on Feature unavailable Call forward Handset Table continues… ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
- Page 16 Icon Description Hold Phone lock Ringer on Ringer off Speaker Do not disturb Mute Caller ID validation passed. Caller ID validation failed ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Page 17: Chapter 4: Handling Incoming Calls
On the Incoming call screen, press one of the following: • The Ignore soft key • Back The phone turns off the audio alert and returns to the previous screen. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 18: Declining A Call
You have declined the call. The caller receives one of the following alerts: • An audio message alert • A busy tone alert ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 19: Chapter 5: Handling Outgoing Calls
Ensure that the call history is not empty. Procedure (Optional) For the list of dialed numbers: a. Scroll to the number you want to redial. b. Press Call. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 20: Making A Call From The Local Сontacts List
3. (Optional) Press the digits on the dial pad that correspond to the letters of the name of the person you want to call. For example, press 76484 to search for someone whose name is Smith. 4. Press Call. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 21: Chapter 6: Call Related Features
Procedure 1. To put an active call on hold, press the Hold soft key. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... - Page 22 Call related features 2. To resume the held call, press the Resume soft key. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Page 23: Chapter 7: Contacts
The contact extension can include uppercase and lowercase letters, numbers 0 - 9, and special symbols, such as comma (,), plus (+), and dot (.). 3. Press Save. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 24: Adding A Contact From The Recents List
Contacts list without entering the entire name of the contact. Before you begin Ensure that at least one contact is available in the Contacts list. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 25: Viewing Local Contact Details
• Last name • Nickname • Ringtone • Home phone • Home phone 2 • Business phone • Business phone 2 • Mobile phone ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 26: Combining Contacts
3. Press More > Details > Delete. 4. Press one of the following: • Delete: To delete the contact. • Cancel: To cancel the action. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 27: Assigning A Ringtone To A Contact
4. Scroll down to the ringtone that you want to assign, and press Select. 5. (Optional) To play the ringtone, press Play. 6. Press Save. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 28: Chapter 8: Do Not Disturb And Call Forward
Related links DND icons on page 28 DND icons The following table displays the DND icons for the Avaya J100 Series IP Phones. State Phone and Button module icon Related links Do not disturb... -
Page 29: Call Forward Icons
Forwarding call when busy on page 29 Forwarding unanswered calls on page 30 Call Forward icons The following table displays the Call forward icons for the Avaya J100 Series IP Phones. State Phone icons Call forward Related links Call forwarding... -
Page 30: Forwarding Unanswered Calls
• Destination: Enter the call forwarding number. • Number of rings: Enter the number of rings after which the call is forwarded. 5. Press Save. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... - Page 31 Call forwarding 6. Press Enable. Related links Call forwarding on page 28 ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Page 32: Chapter 9: Conference Calls
3. Select the call on hold that you want to add to the conference. 4. Press one of the following: • Join • OK ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 33: Putting A Conference Call On Hold And Resuming A Call
Ensure that your administrator has configured the Details softkey. 3. Select the person you want to drop. 4. Press Drop soft key. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 34: Chapter 10: Advanced Features
An attended transfer is when you put an active call on hold and establish a second call with the call-transfer recipient before transferring the call. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 35: Making An Unattended Transfer
Do one of the following and then press the Call soft key: • Dial the number to which you want to transfer the call. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 36: Intercom
A multicast page is ignored if the agent is on an active call and has the Do Not Disturb status, or making an emergency call. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 37: Sending A Multicast Page
Procedure 1. To log in to your voicemail, press the Message button. 2. Follow the voice prompts to playback your voice messages. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 38: Chapter 11: Customization
4. Use the Down Arrow key to go to the Display call timers. 5. Press Toggle to activate or deactivate the call timers. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 39: Setting Key Repeat Delay
• List: To see a list of the last eight numbers. 6. Press Save. Related links Redialing a number on page 19 ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 40: Setting The Audio Button
• Visual: The phone displays a mute icon on the top bar of the screen. • Both: The phone beeps and displays a mute icon. • None: The phone disables the mute alert. 7. Press Save. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 41: Setting Visual Alerting
5. (Optional) On the phone screen, if the selected line is empty, press Add, and do the following: • To add a contact, press Contact. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 42: Restoring Customized Keys To Default
4. Scroll to Phone keys customization and press Select. 5. Scroll to Restore and press Select. 6. In the confirmation window, press Restore. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 43: Audio
You can pair a maximum of six Bluetooth-enabled headsets with the phone, but you can use only one headset at a time. The phone displays the list of available devices and paired devices. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 44: Turning Button Clicks On And Off
3. To turn error tones on or off, press Toggle. 4. Press Save. Enabling wireless headset bidirectional signaling Before you begin Check if the headset supports electronic hook switch (EHS) signaling. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 45: Configuring Hearing Aid Compatibility
Setting a headset profile About this task Use the procedure to select the headset profile that best matches the acoustic properties of the headset. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 46: Setting Headset Mic Level
Use this procedure to adjust the best headset performance. Before you begin • Ensure that you are on a call and the caller’s audio level is at 50%. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 47: Setting A Personalized Ringtone
Setting a personalized ringtone About this task Use this procedure to set a ringtone for different uses. Procedure 1. Press Main Menu. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 48: Display
Use this procedure to change the time that elapses before the phone displays a screen saver and to enable clock display on the screen saver. Procedure 1. Press Main Menu. 2. Scroll to Settings and press Select. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 49: Setting The Backlight Timer
Setting the display language Procedure 1. Press Main Menu. 2. Scroll to Settings and press Select. 3. Scroll to Display and press Select. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 50: Setting The Date Format
2. Use the Down Arrow key to go to the Time format screen. 3. Press Toggle to select one of the following options: • Time format 24 Hour • Time format 12 Hour ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 51: Setting The Text Size
• Ethernet: To connect to an Ethernet network. • Wi-Fi: To connect phone to a Wi-Fi network. 5. Press one of the following: • Toggle ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 52: Connecting To A Wi-Fi Network
5. Scroll to the required Wi-Fi network and press Connect to start the connection process. You can connect to the hidden Wi-Fi network. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 53: Setting The Network Configuration
The Network configuration shows following two options: • Auto: To automatically connect a network. • Manual: To manually connect to a network. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... - Page 54 Related links Setting the network mode on page 51 ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Page 55: Chapter 12: Troubleshooting
• The Message Waiting Indicator is cleared, but voice mail might still be available if the voice mail server to which calls are being sent is not in failover. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 56: Viewing The Product Id
Viewing the device type About this task View your device type when your system administrator asks you to provide your device type information. The device type can be either Avaya SIP or Open SIP. Procedure 1. Press Main Menu. 2. Scroll to Network information and press Select. -
Page 57: Chapter 13: Resources
Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise. ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com... - Page 58 Open SIP ..............call transfer dialing mode attended ................34 automatic dialing ............38 blind ................manual dialing .............. unattended ..............35 disabling bluetooth ...............43 calling ™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
- Page 59 ..............40 ................28 call timers ..............ignoring customizing phone keys ..........incoming calls ............... dialing mode ..............incoming call key repeat delay ............™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
- Page 60 ...............49 time format ..............50 visual alerting ..............41 signaling ................44 speaker ................43 support .................57 unattended call transfer ............viewing product ID ..............™ January 2024 Using Avaya J129 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
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