J. A. Roby Limited Lifetime Warranty - J. A. Roby STRATO Instruction Manual

Instruction manual (34 pages)

Table of Contents

J. A. ROBY's warranty only applies to original buyer and is non-transferable. This warranty covers brand new products only, which have not

been altered, modified or repaired since shipment from factory. The products covered by this warranty must be manufactured after review date

indicated at the bottom of page. Proof of purchase (dated bill of sale), model name and serial number must be supplied when making any warranty

claim to J. A. ROBY. Registered your warranty is not required.

The appliance must be installed by an authorized service technician or contractor. Installation must be done in accordance with the installation

instructions included with the product and all local and national building and fire codes. Any service call related to an improper installation is

not covered by this warranty. This warranty applies to normal residential use only. This limited warranty does not cover damages caused by

misuse, improper installation, lack of maintenance, accident during transportation, alterations, power failure, venting problems, downdrafts,

abuse, over firing or neglect. Operating the appliance on high for extended periods of time is neglect. Any defect or damage caused by the use

of unauthorized parts or others than original parts void this warranty.

This limited warranty does not cover any scratch, corrosion, warping or discoloration. The manufacturer may require that defective products be

returned and/or that digital pictures be provided to support the claim. Returned products are to be shipped prepaid to the manufacturer for

investigation. If a product is found to be defective, the manufacturer will repair or replace such defect. The transportation fees to ship back the

product to the purchaser will be paid by the manufacturer

may at its discretion, decide to repair or replace any part or unit after inspection and investigation of the defect. The manufacturer may at its

discretion, fully discharge all obligations with respect to this warranty by refunding to the original warranted purchaser the wholesale price of

any warranted but defective part (s). The manufacturer shall not in no event be liable for any special, indirect or consequential damages of any

nature whatsoever which exceeds the original purchase price of the product. All parts replaced under this limited lifetime warranty are subject to

a single claim.

Any damage to the appliance, combustion chamber, heat exchanger, enameled cast iron cooking plate or other components due to water, weather

damage, long periods of dampness, condensation, damaging chemical or cleaner will not be the responsibility of J. A. ROBY. Failure of any

components which is attributed to poor maintenance including seal gasket, is not warrantable and will not be covered by this policy. J.A. ROBY

neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product.

The manufacture of your new appliance and the following materials are warranted against defects as mentioned below:

WARRANTY DESCRIPTION

Ashtray, handles, doors and cast iron legs

Combustion chamber

Secondary air tubes

Heat exchanger

Switches, thermodisc, wiring and electrical components, standard blowers and rheostat

Tempered glass, optional blower and gasketing

Ceramic glass (thermal breakage only

Replacement parts (with proof of purchase)

Due to on-doing product improvements, all specifications and design are subject to change without prior notice.

Before shipping your unit or defective component to our plant, you must obtain from J. A. ROBY an authorization number. Any

merchandise shipped to our plant without authorization will be refused automatically and returned to sender.

1= Digital pictures required

PR_I029/2023-08-24-EN