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Summary of Contents for Inseego Wavemaker PRO FG2000e-3
- Page 1 USER GUIDE Inseego Wavemaker 5G Outdoor CPE FW2010e...
- Page 2 “Trademarks”) used in this user manual are the property of Inseego Corp. or their respective owners. Nothing contained in this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Inseego Corp. or any other Trademark displayed in this user manual without the written permission of Inseego Corp.
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Page 3: Table Of Contents
Indicator LED ..................................47 Resetting your Device ............................... 48 Resetting with the RESET Button ..........................48 Resetting from the Inseego Mobile App ......................49 Resetting from the Admin Web UI ......................... 49 Resetting from Inseego Connect ..........................49 Technical Support ................................49 Product Specifications and Regulatory Information .................... - Page 4 Safety Hazards ..................................58 Glossary ....................................... 59 Glossary ....................................60 5G OUTDOOR CPE FW2010e USER GUIDE...
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Page 5: Introduction And Getting Started
Introduction and Getting Started Overview Getting Started 5G OUTDOOR CPE FW2010e USER GUIDE... -
Page 6: Overview
Overview The Inseego Wavemaker 5G Outdoor CPE FW2010e is the next-gen CPE solution that brings gigabit wireless 5G data speeds to urban, suburban, and rural customers alike. The FW2010e operates in 4G LTE, 5G Sub-6GHz, and 5G millimeter wave (mmW) networks, and extends mmW network coverage with high-gain, phased-array antenna elements that support bands n257, n258, n260 and n261. -
Page 7: Getting Started
Getting Started To turn on your FW2010e and connect a device: 1. Check that the PoE cable from the FW2010e is in the PoE port on the PoE power injector and the PoE power injector is plugged into an earthed AC outlet. 2. -
Page 8: Configuration
Configuration Overview Admin Password Managing Data Usage Managing Settings Viewing Info About the FW2010e Getting Support 5G OUTDOOR CPE FW2010e USER GUIDE... -
Page 9: Overview
Inseego Connect account. • Inseego Mobile App – Allows you to perform basic device monitoring and management. Scan the QR code to install the Inseego Mobile App from AppStore or Google Play, or visit https://inseego.com/inseego-connect-get-app to download the App. -
Page 10: Side Menu
The Home page and each subscreen in the FW2010e Web User Interface includes a menu on the left, which you can use to return to the Home page or jump to other pages. The current page is indicated by a blue bar. A similar side menu is available when configuring devices with Inseego Connect. Header Icons The top of each FW2010e Admin Web UI page displays status indicators and icons. -
Page 11: Admin Password
1. From the Admin Web UI: Click the down arrow next to Sign Out in the top-right corner of any Admin Web UI page and select Change Password. From Inseego Connect: Select Device > Admin Password from the Configure side menu. 2. Enter your current Admin password, then enter a new password and confirm it. -
Page 12: Managing Data Usage
Managing Data Usage On the Admin Web UI Home page, the Data Usage panel displays graphs of your FW2010e data usage for the current billing cycle. To view the Data Usage page, select from the Home page Data Usage panel or select Data Usage from the side menu. -
Page 13: Data Usage Page
Data Usage Page Use the Data Usage page to view details about your FW2010e data usage. SIM information being displayed: Use the drop-down to change the SIM on which data usage is displayed. The data usage graph displays vary according to plan, but generally include: •... - Page 14 Session Duration: The amount of time that has elapsed since the connection for the current Internet session was established. Session Tx: The amount of data transmitted for the current Internet session. This counter starts at zero when the connection is established. Session Rx: The amount of data received for the current Internet session.
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Page 15: Managing Settings
Managing Settings You can view and configure system settings for your FW2010e. To change system settings, select Settings from the side menu. The Settings page includes the following tabs: • Preferences • Software Update • Backup and Restore • SIM Manager •... -
Page 16: Software Update Tab
Software Update Tab Software updates are delivered to the FW2010e automatically over the mobile network. This tab displays your current software version, last system update information, software update history, and allows you to check for new software updates. Current Software Software Version: The version of the software currently installed on your FW2010e. -
Page 17: Backup And Restore Tab
Backup and Restore Tab Use this tab to back up current FW2010e settings to a file on your computer, restore (upload) a previously-saved configuration file, reset the device to factory defaults, or restart the device. Backup Configurations To back up current FW2010e settings to a file on your computer, enter your Admin password in the Admin Password field. - Page 18 Restore Settings CAUTION! Restoring settings (uploading a configuration file) changes ALL of the existing settings to match the configuration file. To restore system settings from a backup settings file, enter your Admin password in the Admin Password field. Click Browse and choose a backup settings file to restore. NOTE: You can only restore a file that was created for this model of FW2010e.
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Page 19: Sim Manager Tab
SIM Manager Tab On the Admin Web UI Home page, the SIM Status panel shows SIM status information. Carrier: The name of the Mobile Network Operator. ICCID: The unique ID number assigned to the SIM card. IMSI: The International Mobile Subscriber Identity (IMSI) for your FW2010e. This is a unique number, usually fifteen digits, that identifies a Global System for Mobile Communications (GSM) subscriber. - Page 20 To turn on automatic SIM switching or enter a SIM PIN, select Settings from the side menu. Then select SIM Manager. NOTE: The SIM card in your FW2010e can be locked using a PIN. If the SIM card is locked, you must enter the PIN before connecting to the mobile network.
- Page 21 NOTE: The following APN fields may not be visible, depending on your service provider. Information entered in these fields should come from your service provider based on network requirements. APN: The access point name for your FW2010e. Use the drop-down to select a different APN. Select an APN supplied by your service provider from the drop-down, or select Add APN and enter the APN for your private network in the text box that appears below.
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Page 22: Advanced Tab
• Cellular • Manual DNS • Firewall • • WAN Settings (Inseego Connect only) • Port Filtering • Port Forwarding • Inseego Connect Cellular Sub Tab In most configurations, the FW2010e is used with a dynamic IP and SIM and the Access Point Name (APN) is available from the network, for example: internet. - Page 23 Network Technology: Use the drop-down to select the type of cellular data connection (Auto (LTE/5G), or LTE). Enable automatic network selection: When the ON/OFF slider is ON, your FW2010e automatically selects the best 5G available network and you cannot use the Select a Different Network button below.
- Page 24 Manual DNS Sub Tab The FW2010e automatically selects a Domain Name Server (DNS). This page allows you to manually assign up to two DNS IP addresses. Manual DNS Turn on manual DNS: Check this box to manually select a DNS. DNS 1 IP address: Enter the IP address for the primary DNS.
- Page 25 Firewall Sub Tab The FW2010e firewall determines which Internet traffic is allowed to pass between the CPE and connected devices and protects your connected devices from malicious incoming traffic from the Internet. The firewall cannot be turned off. Use the Firewall tab to adjust the general security level of the firewall, designate a specific device to receive all traffic, and set up specific firewall rules.
- Page 26 LAN Sub Tab This page provides settings and information about the FW2010e’s local area network (LAN). The LAN consists of the device and all connected devices. IP Passthrough Turn on IP Passthrough: Check the box to enable IP Passthrough. This will enable the first device detected on the specified interface to obtain the IP address assigned by the mobile network.
- Page 27 Turn on DHCP server: This checkbox turns the DHCP Server feature on or off. This should be left checked. The DHCP server allocates an IP address to each connected device. NOTE: If the DHCP Server is turned off, each connected device must be assigned a fixed IP address. DHCP Lease Time: The number of minutes in which connected devices must renew the IP address assigned to them by the DHCP server.
- Page 28 WAN Settings NOTE: WAN settings are available only with Inseego Connect. Use this page to enable and configure WAN keep alive. WAN Settings Enable WAN Keep Alive: If ON, keepalive verifies lookup addresses to check the Internet connectivity on the WAN connection.
- Page 29 Port Filtering Sub Tab Port Filtering allows you to block outgoing Internet connections and permit only selected applications to access the Internet. Traffic is identified by port numbers. Some applications are pre-defined. You can define additional applications if you know the details of the traffic used and generated by the applications.
- Page 30 Applications Select the applications you want to be able to access the Internet. The following table provides port numbers and protocol information for each port filtering application listed. Application Name Port STCP Email Assigned POP3 POP3S IMAP Assigned Assigned IMAPS Assigned SMTP SecureSMTP...
- Page 31 Custom Applications Add custom application: Use this button to add a new row to the custom application list. • On: Check this box if you want the new application to be able to access the Internet. • App Name: Enter a name for the custom application. •...
- Page 32 Port Forwarding Sub Tab Port Forwarding allows specific applications to be forwarded to a particular device connected to your network. Normally, the built-in firewall blocks incoming traffic from the Internet. Port forwarding allows Internet users to access any server you are running on your computer, such as a Web, FTP, or Email server.
- Page 33 The following table provides port numbers and protocol information for each port forwarding application listed. Application Name Port STCP FTP control (command) Assigned Assigned FTP data transfer HTTP Assigned Assigned HTTPS Assigned NNTP Assigned POP3 POP3S SMTP Assigned SecureSMTP Assigned SNMP Telnet Assigned...
- Page 34 Custom Applications Add custom application: Use this button to add a new row to the custom application list. You can add up to ten custom applications. Once defined, these applications can be turned on and off the same way as pre-defined applications. On: Check this box if you want the new application to be able to access the Internet (enabling port forwarding).
- Page 35 360 degree visibility and secure accessibility into all of your Inseego devices from a single platform. Cloud Services By default, the connection to Inseego Connect is ON. Slide the ON/OFF slider to OFF if you wish to disable the connection. NOTE: After enabling Inseego Connect, restart your device to establish the initial connection with the cloud.
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Page 36: Viewing Info About The Fw2010E
Viewing Info About the FW2010e On the Admin Web UI Home page, the General Status panel shows general system information. Technology: Indicates the current cellular data connection, for example, 5G Sub6. Band: The cellular network band in use for the current connection. Bandwidth: The bandwidth of the current connection. -
Page 37: Internet Status Tab
Internet Status Tab Use the Internet Status tab to view general Internet connection and system information. General Status: The current status of the FW2010e Internet connection. Network Name: The name of the network for the current Internet session established. Technology: Indicates the current cellular data connection, for example, 5G. Time Connected: The amount of time that has elapsed since the connection for the current Internet session was established. -
Page 38: Internet Sessions Tab
Internet Sessions Tab Use the Internet Sessions tab to export and view Internet session data. Export Internet Sessions Information Click the Export button to display Internet session data. Internet Sessions NOTE: Internet Sessions are presented in date order. Date/Time: The date and time the Internet session began. Duration: The total amount of time for the Internet session. -
Page 39: Diagnostics Tab
Diagnostics Tab This tab displays detailed information used solely for troubleshooting or technical support. Modem Mobile Number (MDN): The phone number of your FW2010e. IMEI: The International Mobile Equipment Identity (IMEI) for your FW2010e. This is a 15 digit code used to uniquely identify an individual mobile station. -
Page 40: Device Info Tab
Cell ID (ECGI): E-UTRAN Cell Global Identifier. This is a 15-digit code used to identify cells globally. Device Info Tab Use this tab to view details about your internal WAN connection. General Manufacturer: Inseego. Model: FW2010. Device Version: The version of firmware (software) currently installed. SKU: The SKU for your FW2010e. -
Page 41: Gps Tab
GPS Tab The FW2010e incorporates a GPS receiver. The GPS receiver can determine your device’s current location. Use this tab to view current location information. Current Location Latitude: Latitude for the last location fix. Longitude: Longitude for the last location fix. Altitude: Altitude for the last location fix. -
Page 42: Logs Tab
Logs Tab Use this tab to view log information for troubleshooting. Log Settings Turn On Logging: Check this box to turn on logs as needed. Automatically clear logs: Use the drop-down list to select when logs are cleared. NOTE: If the log is full, the oldest data is deleted regardless of this setting. -
Page 43: Getting Support
Getting Support To view the Customer Support page, select Support from the Admin Web UI side menu. The Customer Support page appears. Customer Support Page Use the Customer Support page to access documentation and support information for your FW2010e. 5G OUTDOOR CPE FW2010e USER GUIDE... -
Page 44: Troubleshooting And Support
Troubleshooting and Support Overview Replacing your SIM Card Indicator LED Resetting your Device Technical Support 5G OUTDOOR CPE FW2010e USER GUIDE... -
Page 45: Overview
Overview This chapter provides troubleshooting and support information, including instructions on replacing a SIM card, information on the indicator LED, and how to reset your device. Replacing your SIM Card A SIM card is a small rectangular plastic card that stores your phone number and important information about your wireless service. - Page 46 3. Use the SIM end of the provided SIM tool to remove the existing SIM card. 4. If necessary, remove the new SIM card from the outer card, being careful not to touch the gold colored contacts. 5. Use the SIM end of the provided SIM tool to insert the SIM card into the appropriate SIM slot with the gold-colored contact points facing the front of the device.
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Page 47: Indicator Led
Indicator LED There is a multifunction LED located on the FW2010e device in the SIM compartment (visible through the protective shield). It changes colors and either blinks or glows solid to communicate current states for the device. LED Color Operation Meaning Solid Strong 5G connection (3 –... -
Page 48: Resetting Your Device
Resetting your Device You can reset your FW2010e CPE to factory settings using the RESET button on the device or from the Mobile App, Admin Web UI, or Inseego Connect. CAUTION! Resetting returns your FW2010e to factory settings, including the Admin password. -
Page 49: Resetting From The Inseego Mobile App
To reset the FW2010e from the Admin Web UI, select Settings > Backup and Restore and select Restore Factory Defaults. Resetting from Inseego Connect To reset the FW2010e from Inseego Connect, on the Devices page, check the box next to the device and select Factory Reset. Technical Support... -
Page 50: Product Specifications And Regulatory Information
Product Specifications and Regulatory Information Product Specifications Regulatory Information Product Certifications and Supplier’s Declarations of Conformity Energy Efficiency Wireless Communications Limited Warranty and Liability Safety Hazards 5G OUTDOOR CPE FW2010e USER GUIDE... -
Page 51: Product Specifications
Product Specifications Device Name: 5G Outdoor CPE FW20100 Model: FW2010e-1 (FCC) FW2010e-2 (CE) Standards/Approvals/Certifications: FCC, CE, RCM-ACMA GCF, PTCRB, Bluetooth SIG Device Testing: WEEE, RoHS, REACH Dimensions: 200mm x 300mm x 90mm (7.9” x 11.8” x 3.5”) Weight: 3.78 kg (8.336 lbs) Ports: 1 x 5Gbps Ethernet LAN Port SIM:... -
Page 52: Security
Security 3rd Party Cybersecurity Penetration Testing Verified Security Hardened Web Interface Password Hash Session Timeout Incorrect Password Lockout Anti CSRF 5G OUTDOOR CPE FW2010e USER GUIDE... -
Page 53: Regulatory Information
MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Inseego Corp. may void your authority to operate the equipment. - Page 54 FCC RF Exposure Guidance Statement In order to comply with FCC RF Exposure requirements, this device must be installed to provide at least 150 cm separation from the human body at all times. CAUTION! Do not stand directly in front of the FW2010 when it is powered on. For professional installers, the calculated safe distance from the front of the device during installation is 58 cm (EIRP power 53dBm for n260) for occupational exposure limit (5.0mW/cm^2).
- Page 55 A full copy of the EU declaration of conformity is available at the following internet address: https://www.inseego.com/support/. The Declaration of Conformity may be also consulted at Inseego Corp., 9710 Scranton Rd., Suite 200 San Diego, USA. RF Radiation Exposure Guidance Statement This device must be installed to provide at least 150 cm separation from the human body at all times.
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Page 56: Product Certifications And Supplier's Declarations Of Conformity
Inseego Corp. or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the FW2010e device, or failure of the FW2010e device to transmit or receive such data. -
Page 57: Limited Warranty And Liability
(IV) damage caused by force of nature or act of any third person, (V) shipping damage, (VI) service or repair of Product by the purchaser without prior written consent from INSEEGO CORP, (VII) products designated by INSEEGO CORP as beta site test samples, experimental, developmental, reproduction,... - Page 58 Safety Hazards Do not operate the FW2010e in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when instructed to do so, or when you suspect that it might cause interference or danger.
- Page 59 Glossary 5G OUTDOOR CPE FW2010e USER GUIDE...
- Page 60 Glossary • 4G LTE —Fourth Generation Long Term Evolution. LTE is a standard for wireless data communications technology and an evolution of the GSM/UMTS standards. The goal of LTE is to increase the capacity and speed of wireless data networks using new DSP (digital signal processing) techniques and modulations that were developed around the turn of the millennium.
- Page 61 • ECGI —E-UTRAN Cell Global Identifier. A 15-digit code used to identify cells globally. It is constructed from the Mobile Country Code (MCC), Mobile Network Code (MNC), and the E- UTRAN Cell Identifier (ECI). • Firmware — A computer program embedded in an electronic device. Firmware usually contains operating code for the device.
- Page 62 • Kbps — Kilobits per second. The rate of data flow. • LAN — Local Area Network. A type of network that lets a group of computers, all in close proximity (such as inside an office building), communicate with one another. It does not use common carrier circuits though it can have gateways or bridges to other public or private networks.
- Page 63 • Port Number — A 16-bit number used by the TCP and UDP protocols to direct traffic on a TCP/IP host. Certain port numbers are standard for common applications. • PRL — Preferred Roaming List. A list that your wireless phone or device uses to determine which networks to connect with when you are roaming (Network operator specific).
- Page 64 • TTY — Text Telephones (TTY), also known as Telecommunications Device for the Deaf (TDD), are used by the deaf, hard–of–hearing, and individuals with speech impairments to communicate. • UDP — User Datagram Protocol (UDP) is a communications protocol that offers a limited amount of service when messages are exchanged between computers in a network that uses the Internet Protocol (IP).
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