Troubleshooting - Returnstar Interactive Tech IQTouch HA1100 Pro User Manual

7. Troubleshooting

Symptom
The screen cannot be powered on
or the power indicator light is off.
The remote control is not causing
a response.
The image is normal but there is
no sound.
The system
powered on/off
operation is being performed.
The colors
abnormal.
The touch function is abnormal or
the positioning is inaccurate.
is automatically
when no
of images are
Troubleshooting Methods
Check whether the power supply is connected.
Check whether the power supply plug is properly
connected.
Check whether the power outlet has electricity.
Check whether the rocker switch is enabled.
Press the reset switch and start the system again.
Replace the batteries.
Check whether the polarity direction of the
batteries is correct.
Align the remote control with the IR receiver
window. For details, see section "Remote Control".
Increase volume on both the screen and the
Windows system.
Check whether the screen and the Windows
system are muted.
If an external computer is connected, check
whether the connection cables are normal.
Disable the automatic power-on/off function. For
details, see section "Power ON/OFF Setting".
Check whether the screen entered shut down
mode due to no operation for an extended period
of time.
Check whether the input power supply is stable.
Check whether the HDMI cable is properly
connected or has any quality issue.
Restart the screen.
In the Windows system, recalibrate the screen. For
details, see section "Calibration".
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