Ingenico AXIUM DX6000 User Manual page 28

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A: The device may be in a low energy status or an application running on the device may be in a defective

state. Please ensure that the device is powered, and then reset the device. If this still fails, please contact

our customer service department for help.

Q: Printer cannot work.

A: This may be caused by abnormal power supply or incorrect paper installation.

Check the battery status or the terminal power connection. If the remaining battery power is insufficient for

a complete printing operation, the printer will not print the paper.

Check the printer roller and if the paper dust cover is correctly installed.

If the problem still exists, please contact our customer service center.

Q: Transaction Processing Failure

A: Following reasons are likely to cause transaction failure: damaged magnetic card or smartcard SAM card,

damaged card reader, improper operation of card swiping, damaged or unconnected, unconnected phone

line, etc.

Try to use more than one magnetic card to test the transaction, to confirm the failure is not caused by

magnetic card.

Make sure card swiping is operated correctly.

Manually process the transaction instead of card reader. If manual transaction works, the failure may be

caused by magnetic card reader.

Use more than one smart card to test the transaction, to confirm the failure is not caused by smart card.

Make sure the SAM card is correctly inserted into the card slot.

Check if the SIM card is installed correctly and local wireless communication network functions or not.

If there is still problem, please contact our customer service center.

"INGENICO is a trademark of BANKS AND ACQUIRERS INTERNATIONAL HOLDING. This Document is Copyright

HOLDING retains full copyright ownership, rights and protection in all material contained in this document.

AXIUM DX6000

02/21

Banks and Acquirers International Holding SAS

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