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Problem
The picture is blurry or
flickering, or cuts out
momentarily.
The picture appears red,
purple, pink and other
colours.
Picture distorted or appears
wavy.
Related information
There is no picture, or the picture is black and white.
Sound Issues
When the TV has a sound problem, these steps may help resolve the problem.
Press
button on your remote control and select
/
Test.
If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or
the broadcast signal's strength.
Problem
Picture is normal, but no
sound.
The speakers are making an
odd sound.
Sound is distorted.
Sound is distorted or cuts
out momentarily.
Troubleshooting
•
Press
/
button on your remote control and select
Picture > Picture Mode Settings > Sharpness. You can try to increase
or decrease the Sharpness.
•
If you use an external antenna, check the direction, position and
connection of the antenna.
•
Adjust the direction of your antenna, or reset or fine tune the channel.
•
Press
button on your remote control and select
/
Picture > Picture Mode Settings > Expert Settings > White Balance.
You can try to increase or decrease the White Balance.
•
Some electrical appliances may affect the TV. If you turn off the appliance
and the interference goes away, then move it further away from TV.
•
Insert the power plug of the TV into another power outlet.
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•
Check the volume settings.
•
Check if 'Mute' mode is set to on.
•
Check the volume control of the device (cable or satellite box, DVD, Blu-
ray, etc.) connected to your TV.
•
Make sure that the audio cable is connected to the correct audio output
connector on the external device.
•
For antenna or cable connections, check the signal information.
•
A low signal level may cause sound distortions.
•
Some electrical appliances may affect the TV. If you turn off the appliance
and the interference goes away, then move it further away from TV.
•
Insert the power plug of the TV set into another power outlet.
•
If you use an external antenna, check the direction, position and
connection of the antenna.
•
Adjust the direction of your antenna or reset or fine tune the channel.
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Possible Solutions
Settings > Support > Self Diagnosis > Sound
Possible Solutions
Settings >
Settings >
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